Team Leader for Global Sales
4 days ago
Wrist Service Center is looking for a Team Leader for Global Sales who will guide, monitor, and supervise the team members of his/her assigned team to..
Wrist Service Center is looking for a Team Leader for Global Sales who will guide, monitor, and supervise the team members of his/her assigned team to achieve the goals and KPIs of the team. He/She will inspire the team by providing an environment that encourages open communication, team bonding, and adaptability.
What you'll be doing:
- Getting requests for quotes from Wrist customers.
- Creating a quote in the Wrist MS Dynamics AX12 ERP system based on the requirements of the customer’s specification and translating it to the Wrist catalog items.
- Completing the customer’s quotation in coordination with the Wrist's Sales and Purchase Department.
- Responsibilities related to maintaining and updating the Wrist product catalog.
- Tasks involved in the post-quotation study of items that were not recognized before the quotation was forwarded to the purchase department, which will acquire the items not in stock (buy-to-sell items).
- Various procedures are connected to our customers' needs and the scope of our service.
- Leads and develops team members.
- Manages the daily operations of the team.
- Collaborates with the Team Manager to complete daily workload, ensuring that the SLAs and KPIs are met.
- Provides extensive on-floor support for system and process inquiries and issues.
- Reviews standard operating procedures (SOP), process variations, and confirm members’ compliance and corrective actions.
- Contributes to the prompt and high-quality processing of daily transactions.
- Manages and monitors general mailboxes to ensure emails and issues are addressed on time.
- Conducts huddles with direct reports to review team performance and daily strategies.
- Arranges team leaves, shift schedules, and overtime work to ensure the workload is fully covered to meet the agreed SLAs.
- Works with other teams to share and implement best practices.
- Drives and supports project improvements.
- Responsible for new employees and low performers, as well as training and issue resolution.
- Maintains frequent dialogues with direct reports on performances.
- Supports and ensures seamless transition of new business within the scope of your responsibilities.
What we're looking for:
- Graduate of any 4-year course, preferably a Business or Supply Chain Management course
- Must have at least 2 years of Team Leader experience, preferably under a sales account or relevant.
- Proficient with Microsoft Office programs and AX12.
- A critical thinker with problem-solving skills, self-motivated, results-oriented; capable of working under pressure.
- Capable of coping in a fast-paced, dynamic setting.
- Excellent communication and interpersonal abilities.
- A flexible mentality that includes process and customer care.
- Thorough understanding of performance metrics
- Strong organizational skills to guide a team.
Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila
Work Set-up: Hybrid, Shifting schedules
Official account of Jobstore.
