Total 16 it support executive job vacancies in Construction / Property category in Ortigas Center, Metro Manila

​LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!

Position:  Residential Construction Estimator

Working Schedule:  Monday - Friday, 9 AM - 5 PM (PST) | 12 AM - 8 AM (Philippine Time)

Salary Range:  $1000-$1500 / Monthly 

ABOUT THE COMPANY
For almost 40 years, The company has been creating innovative homes that inspire and reflect the unique interests of our home buyers. The experience and reputation for developing luxury residential neighborhoods are unmatched, so it’s no surprise we have been awarded over 150 national and regional awards for design excellence, which include: 19 Home of the Year awards, 7 Best Community in the Nation awards, and recognized as American’s Best Builder by the National Association of Homebuilders (NAHB), and numerous other awards.

RESPONSIBILITIES:

• Perform detailed material takeoffs and prepare comprehensive estimates for all aspects of home construction projects.
• Research and evaluate costs of materials, equipment, and labor to ensure accurate project budgeting.
• Solicit and gather competitive quotes from subcontractors and suppliers.
• Analyze and compare estimated costs against contracted pricing to ensure profitability.
• Assist in the preparation of bids for new contracts and support purchasing activities.
• Collaborate with project managers, architects, and other team members to ensure project specifications and plans are accurately estimated.

QUALIFICATIONS:

• Bachelor’s degree in Mathematics, Architecture, Construction Management, or a related field.
• 5-7 years of experience in residential construction estimating or a similar role.
• Strong mathematical skills, including proficiency in algebra, geometry, and basic arithmetic.
• Ability to read and interpret construction specifications and plans.
• Proficiency in presenting proposals and project estimates to clients and stakeholders.
• Excellent organizational skills with the ability to manage multiple assignments simultaneously.
• In-depth knowledge of current residential building codes and construction practices.
• Exceptional attention to detail and accuracy in estimating and documentation.
• Strong written and verbal communication skills.
• Fluency in English.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed
• Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

Position : Real Estate Virtual Assistant

Working Hours : Part time; 20 hours/week, Hawaiian Time

Salary: USD 600/month

Responsibilities

● Prepare and execute contracts, agreements, and leases

● Conduct research on properties and real estate market trends

● Help clients with their purchase or sale through listings, property showings, marketing materials, and coordination

● Liaise between clients, real estate agents, and law firms

● Coordinate with other personnel and staff to accomplish operational tasks

● Utilize software and technology to help organize client data and manage files

● Prepare and deliver reports to clients on a regular basis

● Manage short-term rentals using AirDNA

● Underwriting tasks

● Guest communication

● Revenue management using dynamic pricing services (e.g. Wheelhouse)

● Assist with bookkeeping tasks

● Handle and manage confidential information with discretion

● At least 2 years of experience as a real estate virtual assistant.

● Knowledge of real estate transactions and contracts, especially in US real estate.

● Short-term rental underwriting experience preferable

● Good communication and interpersonal skills with a professional demeanor

● Proficient in Google Workspace and Slack is a must.

● Proficiency in using Property Management Software such as Hospitable and Revenue Management Software such as Wheelhouse is a strong advantage.

● Should possess strong organizational, time-management, and project-management skills

● Should display strong attention to detail

● Must be able to work independently with minimal supervision.

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Job Title: Real Estate Virtual Assistant and Client Relations Specialist

Schedule: Flexible (total of 40 hours/ week)

Salary Range: $800/month - $1500/month



Job Description:

As a Real Estate Virtual Assistant and Client Relations Specialist, you will play a pivotal role in ensuring the satisfaction and retention of our existing customers while also assisting potential customers in understanding and navigating our services. You will be responsible for managing support emails, handling inbound calls, and providing top-notch assistance through our CRM system.

Key Responsibilities:

Email and Phone Support: Manage and respond to support emails promptly and efficiently. Handle inbound calls via our CRM, addressing customer inquiries, and professionally providing solutions.

Customer Interaction: Build and maintain positive relationships with existing parkers. Address their concerns, provide information, and ensure a high level of customer satisfaction.

New Inquiry Handling: Engage with new inquiries, explain our services, and assist in the onboarding process. Guide potential customers through our offerings to meet their needs.

Issue Resolution: Work to resolve customer issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary.

Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the CRM system.

Serve as the primary point of contact for current and prospective residents.

Additional Responsibilities:

Provide virtual support on various items, including maintenance requests, signing leases, scheduling showings, conveying pricing, and following up on events.

Follow-up with residents of delinquency accounts.

Execute paperwork, including leases, lease amendments contracts (property level), lease renewals, etc.

Communicate important announcements and notices to residents across different channels.

Act as an administrative assistant to the operations manager to help manage residents, vendors, and in-house tasks.

General office management (office supply orders, maintenance requests, scheduling couriers, etc.).

Manage monthly asset management fees for all assets/entities.

Prepare monthly executive and employee expense reports, receipt filings, and data uploads.

Coordinate with legal counsel for annual shareholder/partnership resolutions and filings.

Perform market research.

Manage contact lists.

Calendar and appointment management as needed.

Prepare tasks and reminders for the team and follow up as needed.

Assist residents with processing rent payments.

Qualifications:

Ability to analyze and resolve customer issues effectively and efficiently.

Comfortable using CRM systems and other customer support tools.

Ability to prioritize tasks and manage time effectively to meet service-level agreements.

Ability to adapt to changing processes and procedures in a dynamic work environment.

Proven experience as a Client Relations Specialist.

Knowledge of customer relationship management (CRM) practices.

 “LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES”

Working Hours : Mondays to  Fridays; 10:00AM to 6:00PM EST/ 11:00PM - 7:00AM, PHT

Holidays : Canadian Holidays

Salary range : $900-$1,200/month

Responsibilities:

• Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.
• Screening of tenants to help protect the investment and to minimize potential liabilities.
• Determining clients’ needs and financial abilities to propose solutions that suit them.
• Maintain and update listings of available properties.
• Intermediate negotiation processes, consult clients on market conditions, prices, etc.
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc).
• Remain knowledgeable about real estate markets and best practices.
• Closely work with the different Departments regarding real estate transactions.

Qualifications:

• Has 2+ years of related experience as a Real Estate Assistant or similar.
• Working knowledge and experience in using project management tools like Trello or similar.
• Working knowledge and experience with collaborative tools like Google Workspace (Google Doc and Google Sheets) and Docusign.
• Experience with using Loom for documentation purposes is a plus.
• Working knowledge and experience with communication tools like WhatsApp.
• Strong written and verbal communication skills. At least good communication skills.
• A team player, but can also work independently

OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position : Property Manager

Work Hours (Client) : M-F, 9 AM to 5 PM, EST

Pay Range : $ 900 - 1,200 USD/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Upload maintenance requests
• Coordinate with their service team members and vendors
• Reach out to different local resources and list them in their CRM
• Getting references
• Invoicing
• Administrative tasks
• Level bids

• At least 2 years of experience as a Property Manager
• Proficient with Buildium, Google Workspace, and Slack
• Access to Google Voice (nice to have)
• Good Communication skills

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES!

Position                                           : Property Management Specialist

Work Hours                                    : M-F 8AM – 5PM Mountain time/ 11PM – 8AM Philippine time

Pay Range                                       : 800 – 1,500 USD per month

Company/Client Overview:

Our client in the US is a property rental company. They provide a premier destination for unparalleled short-term rental experiences in the scenic beauty of Colorado Springs. Nestled in the heart of the vibrant city, they offer a carefully curated selection of properties to provide a home away from home experience for travelers seeking comfort, convenience, and a touch of luxury.

They pride themselves on delivering more than just accommodation; they offer an immersive experience tailored to every client's unique preferences. Whether clients are in town for business, leisure, or a special occasion, thoughtfully designed rentals cater to the needs of every modern traveler

Key duties/responsibilities: 

Vendor Management:

• Coordinate with various vendors, including cleaning services, maintenance teams, and property suppliers.
• Negotiate contracts and agreements with vendors to ensure cost-effectiveness and high-quality services.
• Oversee vendor performance and address any issues promptly.

Purchasing and Inventory:

• Manage inventory levels of supplies and amenities for each property.
• Source and purchase supplies, furnishings, and equipment as needed.
• Monitor and control expenses related to property management.

Scheduling and Coordination:

• Create and maintain schedules for property maintenance, cleaning, and other tasks.
• Coordinate with internal teams and external partners to ensure timely completion of tasks.
• Implement efficient scheduling practices to optimize property turnover and guest satisfaction.

Guest Communication:

• Respond promptly to guest inquiries, requests, and issues.
• Provide clear and detailed information to guests regarding check-in procedures, property amenities, and local recommendations.
• Manage guest reviews and feedback to enhance the guest experience.

• 2-3 years of proven experience in property management, preferably in the short-term rental industry.
• Familiarity with platforms like Guesty, Airtable, and Charge Automation.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Negotiation skills and the ability to build and maintain vendor relationships.
• Problem-solving mindset and adaptability in a dynamic environment.

Platforms Familiarity:

• Airbnb
• Vrbo
• Booking.com

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Operations Manager

Working hours: Monday to Friday, 9 AM - 6 PM California PST

Holiday/s: US Holidays

Salary Range: USD 900 - 1,500/month

About the company:

We are an Airbnb-type property management company based in California. We're seeking an Operations Manager to hire, with managerial experience in real estate property management. Our current team of 4 is fully based in the Philippines. Experience with Airbnb is a bonus but not required. Self-guided and self-initiating operational personality/mindset required. 

Duties and responsibilities:

• Someone who can bring stability to a team in the form of a manager
• Auditing, and checking the performance of the maintenance team
• Develop and implement various KPIs to measure and evaluate the performance
• Ensure that established KPIs are met and exceeded through continuous improvement initiatives.
• Oversee and ensure the cleanliness of units, maintaining high standards of hygiene and appearance.
• Implement organizational strategies to streamline maintenance processes.

• At least 3 years of relevant managerial-level experience.

• Must have real estate experience at a managerial level.
• United States real estate property manager experience preferred but not required.
• Tools: Open to any that candidates are skilled in to bring order to the team, Microsoft (i.e. Excel) and Windows also would be preferred.
• 99.9% uptime internet connection at your place of work.
• Personality and knack for “operations”. 
• Someone who can approach the problem creatively and calmly, and simplify complex issues with straightforward solutions. 

LOOKING FOR FILIPINO TALENTS BASED IN THE PHILIPPINES

Position: Property Manager

Working Hours: Monday - Friday, 9AM - 5PM Eastern Time Zone

Salary Range: 900-1200 USD/ month (Depending on the interview result and the client's approval)

Holidays: TBD

Job description and tasks: 

• Logging prospective tenant information into Appfolio, logging tenant complaints into Appfolio,
• Communicating with on the ground staff, generating lease renewals within Appfolio, Addressing tenant account issues within Appfolio
• Following up with tenants on any concerns

• Proven experience in property management, at least 2 years
• Proficiency in Appfolio
• Good Oral and Written communication skills
• Keen attention to detail

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Real Estate Financial Analyst

Schedule: Monday to Friday 9am-5pm EST (10pm-6am PHL)

Salary Range: 1200 - 3000 USD/month plus performance bonus (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Company:

We provide a range of consulting services to help our clients achieve their financial goals. We most often serve as an outsourced finance department so that you can spend your time and energy on the most critical tasks.

About the Role:

We are seeking a highly skilled and detail-oriented Real Estate Financial Analyst to join our dynamic team. As a Real Estate Financial Analyst, you will be responsible for creating comprehensive financial models to analyze real estate investments, providing crucial insights into cash flows, expenses, and potential returns. Your expertise will contribute to informed decision-making and strategy formulation.

Responsibilities:

• Develop detailed financial models to assess real estate investments, considering various factors such as cash flows, expenses, and potential returns.
• Conduct market research and analysis to provide insights into current real estate trends and opportunities.
• Collaborate with cross-functional teams to gather relevant data and ensure accurate inputs for financial models.
• Assist in the preparation of investment proposals and reports for stakeholders, presenting findings in a clear and understandable manner.
• Stay abreast of industry developments, regulations, and economic trends to inform financial analyses.
• Any other tasks typical of a Real Estate Financial Analyst.

• Proficiency in Excel is a must, with the ability to create complex financial models.
• A background in real estate, with a solid understanding of market dynamics and investment principles.
• Demonstrated experience in cash flow modeling, ensuring accuracy and reliability in financial analyses.
• Strong analytical and problem-solving skills, coupled with attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively in a team-oriented environment.

Position : Real Estate Virtual Assistant

Working Hours : Flexible

Salary Range : 800 - 1,000 USD

ABOUT THE ROLE:

We are currently seeking a detail-oriented and proactive Real Estate Virtual Assistant to join our team. As a Real Estate Virtual Assistant, you will play a crucial role in managing communication, scheduling, and appointments for our real estate listings. This position requires someone who is tech-savvy, a quick learner, and possesses excellent organizational skills.

SCOPE OF WORK:

• Answering and managing emails promptly and professionally.
• Scheduling and coordinating appointments efficiently.
• Managing the client's inbox, responding to listing postings, and following up promptly.
• Using Google Maps to coordinate and schedule property viewings.
• Other administrative tasks as required.

MINIMUM REQUIREMENTS:

• Proficiency in Google Maps and Google Suite.
• Willingness to learn and adapt to new tools and technologies.
• Fast learner with excellent organizational skills.
• Reliability and the ability to work independently without constant supervision.
• Minimum 2-3 years of experience in a similar role.
• Nice to have: Creative problem-solving skills for handling situations in the absence of direct supervision.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Real Estate Accountant

Work Hours: M-F; 9:00 AM-6:00 PM EST / 10:00 PM-7:00 AM PH Time

Salary: 1,500-2,000 USD per month

Duties and Responsibilities:

• Prepare all aspects of the financial statement package, including creating and posting journal entries, detailed general ledger account review, and completion of all backup schedules needed, including footnotes.
• Create and prepare ancillary schedules including depreciation, amortization, work in process, capital, and rent analysis.
• Review variances in financial statements and document explanations for significant items.
• Prepare bank reconciliations and ensure all reconciling items are resolved in a timely manner.
• Reconciliation of balance sheet and P&L accounts.
• Review, investigate, and correct errors and inconsistencies in financial entries, documents, and reports.
• Ensure all vendor, debt, real estate tax, and insurance payments are made in a timely manner and all work papers are updated and maintained.
• Assist with special projects and due diligence as requested.
• Must maintain all intercompany transactions, perform various ad-hoc assignments, complete tax forms (1099s), assist in tax return preparation, and perform month-end close.

• A minimum of 5 years of relevant experience in accounting.

• Proficiency in Excel.
• Undergraduate degree in accounting, finance, or another quantitative field.

Ideal/Preferred:

• Experience in the real estate industry is preferred.
• Preferably has some local relevant certification in accounting (CPA equivalent).

Personality/Attitude/Culture Preference:

• Ability to thrive in an entrepreneurial environment and comfortable managing multiple work streams and projects concurrently.
• Strong analytical skills and exceptional attention to detail.
• Intellectual curiosity and the ability to be resourceful to find solutions.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position: Property Manager

Working Hours: Monday to Friday, 9:00 AM to 5:00 PM EST (10:00 PM to 6:00 AM Philippine Time

Salary Range: $1500-2000 per month

About the role:

Candidate for this position must be extremely organized, methodical, diligent and have experience with Property Management and Leasing in New York City. This is a high-level position with a focus on administrative responsibilities. This person must be self-motivated, must have good judgment, common sense and be able to speak to tenants, vendors, attorneys, and ownership.

This position requires HUGE attention to detail. This person must respond to e-mails and phone calls at a rapid pace and be able to operate in an incredibly busy environment. We are looking for somebody who has a background with fair market leasing, rent stabilized leases, DocuSign, calendar invites, violations, maintaining organized electronic and physical files for tenant files and legal. We would like someone who is familiar with leasing procedures and overseeing all aspects of the move-in and move-out process. This person will be the tenant’s go-to person for all questions and concerns during their tenancy. This role encompasses many high-level administrative responsibilities not just limited to leasing.

Responsibilities:

Tenant Relations

• Maintain high customer service standards. Promptly respond to all resident requests within 24 hours during regular office hours from Monday-Friday, and work with residents and maintenance to minimize and resolve resident problems and complaints.
• Manage all work orders – from dispatching maintenance to completion of each work order, property manager must ensure all work orders are completed in a timely manner and that the resident is satisfied. Must be able to prioritize the urgency of work orders and requests, as well as follow up after completion.
• Must be reachable and responsive after office hours via email to help manage emergency building issues (this happens occasionally – i.e. if there’s a big storm).
• Communicate clearly and effectively with residents, other employees, vendors, supervisors and ownership in written and verbal form.
• Should have a basic understanding of rent charges, lease issues and other landlord-tenant matters.
• Distribute all building related community-issued notices (i.e., bad weather, emergency, access, notice of new ownership, new policies, etc.)

Leasing/Management

• Leasing – have a basic understanding residential and commercial leases.
• DHCR – must have an understanding of rules and requirements
• Coordinate and complete move-ins, move-outs, apartment turnovers in a timely fashion, management welcome packages
• Maximize resident renewals and manage the lease renewal program for fair market and stabilized tenants – maintain a lease renewal overview
• Leasing - work closely with the Legal Department concerning non-payment, eviction and collection cases

Administration

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure compliance with local laws, inspections, tests, etc. for each property.
• Coordinate building inspections, access for construction, etc. by obtaining permission to enter units
• Ensure all property management invoices are reviewed and either approved or sent back to the vendor for further clarification and/or changes
• Establishing and maintaining files and records, reports and systems needed to effectively manage the properties according to policies and procedures established by the company
• Manage property violations and work with specialists to remove violations
• Upon acquisition of a new property, need to contact tenants, transfer all utilities, collect all relevant information about the property and ensure all vendor contracts are in place

• Must have Real Estate Building managing experience.
• Must be able to work and multi-task in a fast-paced environment
• US experience strongly preferred
• Very strong organizational skills, physical and electronic filing management, prioritize critical deadlines
• Personable, understanding of client/customer service – be able to build rapport with tenants and work with a variety of personalities
• Well-versed in handling lease contracts and the leasing process (our leasing is in-house)
• Experience with Rent Stabilized Properties is a plus

TBD

SEARCHING FOR INDIVIDUALS OF FILIPINO NATIONALITY AND CANDIDATES

Job Title: Property Manager

Work Hours: M-F, Flexible (overlap at least 4 hours between 9am-5pm) EST

Pay Range: $900 - $1,500/month

Support Shepherd is seeking a dedicated and experienced Property Manager to join our team. As a Property Manager, you will be responsible for overseeing the day-to-day operations of our properties, ensuring tenant satisfaction, and maximizing property performance.

We are seeking a highly motivated and experienced Property Manager to join our team. The Property Manager will be responsible for overseeing the day-to-day operations and maintenance of our real estate portfolio, ensuring tenant satisfaction, and maximizing property value.

Responsibilities:

Tenant Relations: 

• Manage tenant inquiries, concerns, and requests promptly and professionally. 
• Ensure a high level of tenant satisfaction through effective communication and problem-solving. 

Property Maintenance: 

• Coordinate and oversee property maintenance, repairs, and renovations as needed. 
• Regularly communicate between tenants and maintenance staff to ensure maintenance is performed timely and effectively. 

Leasing and Marketing: 

• Advertise and market vacant units to attract and retain tenants. 
• Screen prospective tenants, conduct background checks, and execute lease agreements. 

Financial Management: 

• Prepare and manage property budgets, including rent collection and expense tracking.
• Ensure timely payment of property-related bills and invoices. 

Compliance and Legal: 

• Stay updated on local, state, and federal housing laws and regulations. 
• Ensure properties are in compliance with all relevant codes and regulations. 

Reporting: 

• Provide regular reports to senior management on property performance and financial status. 

Team Management: 

• Oversee maintenance and administrative staff as needed. 
• Collaborate with the development team on property improvement projects.

• 1-3 years of property management experience

• Excellent communication and customer service skills
• Strong problem-solving skills and attention to detail
• Ability to create more efficient systems & processes

Nice to have:

• Proficiency with rent manager
• Accounting experience

TBD

HIRING IMMEDIATELY

Position: Construction Estimator

Schedule: Full-time, Mondays to Fridays from 8PM to 5AM PHT

Salary Range: $900 - $1800/monthly

Responsibilities:

• Conducting accurate and detailed takeoffs from construction plans
• Preparing comprehensive cost estimates for labor, materials, and equipment
• Working closely with project managers and clients to ensure accurate project specifications
• Analyzing and selecting the most cost-effective solutions and materials
• Preparing and submitting bid proposals
• Reviewing subcontractor quotes and negotiating pricing
• Monitoring project costs and budgets

• Minimum of 2 years of experience as a construction estimator
• Proficiency in reading and interpreting construction plans and documents
• Proficiency in Google Sheets, Google Workspace, Quickbooks Online
• Strong knowledge of construction materials, methods, and building codes
• Excellent analytical and mathematical skills
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• Proficiency in using construction estimating software

LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES!!!

Working Hours : Monday - Friday, 9:00am - 6:00pm, EST/ 10:00pm - 7:00am, PHT

Salary Range : 800-1500 USD

Duties and Responsibilities: 

• Oversee the day-to-day operations of properties, including maintenance, repairs, and renovations 
• Identify, bid, and oversee local vendors and contractors to perform all required maintenance and renovations 
• Manage the budget for each property and ensure expenses are within budget
• Maintain accurate and up-to-date records of property maintenance, repairs, and expenses 
• Develop and maintain relationships with tenants and address their concerns in a timely and professional manner 
• Ensure compliance with all local, state, and federal regulations related to property management 
• Create and drive a leasing strategy to attract and retain tenants at the property – as a flex property with local tenants, leasing and management go hand-in-hand 
• Ensure a process for marketing to tenants, fielding incoming requests from prospective tenants, getting them to tour available space and ultimately following up to ensure leases and sent and executed as necessary 

• Bachelor's degree in Business, Real Estate, or a related field 
• 3+ years of experience in real estate as a property manager (remote experience preferred) 
• Some demonstrated experience leasing spaces to tenants and marketing capabilities 
• Experience dealing with tenants, attracting prospective tenants 
• Experience with marketing, building landing page websites, social media, and SEO to increase tenant leads and ultimately attract and lease to more tenants 
• Strong understanding of property management principles, policies, and procedures
• Excellent communication and customer service skills 
• Strong problem-solving skills and attention to detail 
• Ability to work independently and as part of a team 
• Familiarity with property management software and tools 
• Familiarity with website building, social media, and creative tool

Position: Property Manager 

Working Hours   : Monday to Friday 8 am-5pm Eastern Time

Salary Range      : $1000-1800

Holiday: TBD

Job Duties and Responsibilities

• Tracking, Analysis, Planning & Actions (TAPA)
• Drive higher asset and drive performance through coordinating renovation and expense minimization projects
• Track property-by-property KPI (e.g. income & Expense; # of maintenance requests; leasing and renewal stats), daily accuracy, and monthly reporting
• Keep Notion Internal Wiki updated for areas related to Property Maintenance and operations, as needed
• Keep Notion Property Guides updated for seamless resident check-in, property upkeep, and check-out experience

Team Management

• Serve as a direct report for Customer Service and Data Associates. Work closely with maintenance Tech and contractors/vendors 
• Conduct regular 1:1’s
• Conduct Performance Review
• Help with Recruitment as needed
• Communicate with our partners in leasing and maintenance management
• Work directly with site managers, technicians, and vendors as needed
• Coordinate work orders between site managers, technicians & vendors as needed, while communicating with residents
• Establish and maintain wholesale supplier and vendor relationships

Customer Success & Maintenance

• Serve as the first point of contact on property management and tenant concerns, seeing through to resolution
• First forward on a company phone
• Create property inspection work orders, assign, and inspect virtually when needed
• Maintain property by addressing tenant complaints, coordinating and ensuring repairs, sourcing outside vendors, and enforcing rules
• Notify residents of time-sensitive items (e.g. appraisal, inspection, maintenance)
• Coordinate proactive maintenance schedule (e.g. HVAC, landscaping, tree removal)
• Coordinate unit turnovers and oversee renovations
•  Respond to and track after-hours emergency tenant communications
• Track and inventory storage items (e.g. furniture, appliances)
• Coordinate WO between site managers, technicians, vendors, and residents as needed

Financial Success

• Invoice and collect from clients and customers
• Review and follow up on past due rents (e.g. on the 1st; on the 5th; on the 10th).
• Develop and execute escalating courses of action depending on tenant delinquency.
• Work with and file notice to quit / small claims/eviction as necessary
• Handle insurance renewals, seeking ways to maximize coverage and minimize cost
•  Work closely with Real Estate Accountants and tenants to answer financial-related questions

Requirements:

• Minimum of 2 years of experience in US-based real estate, especially property management (e.g. residential/multifamily/hospitality)
• Prior experience with US maintenance, general repair work, or construction/renovations
•  US-based customer service experience
• Demonstrated work in project management
• Highly proficient in data analysis using software
• Reliable internet/WiFi and quiet workspace
• Good written and spoken English
• Experience with Slack, Google Suite, AppFolio, Notion & Loom is a plus but not required. Successful candidates will have the ability to learn new software quickly and independently.

TBD