LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES
Job Title: Real Estate Virtual Assistant and Client Relations Specialist
Schedule: Flexible (total of 40 hours/ week)
Salary Range: $800/month - $1500/month
Job Description:
As a Real Estate Virtual Assistant and Client Relations Specialist, you will play a pivotal role in ensuring the satisfaction and retention of our existing customers while also assisting potential customers in understanding and navigating our services. You will be responsible for managing support emails, handling inbound calls, and providing top-notch assistance through our CRM system.
Key Responsibilities:
Email and Phone Support: Manage and respond to support emails promptly and efficiently. Handle inbound calls via our CRM, addressing customer inquiries, and professionally providing solutions.
Customer Interaction: Build and maintain positive relationships with existing parkers. Address their concerns, provide information, and ensure a high level of customer satisfaction.
New Inquiry Handling: Engage with new inquiries, explain our services, and assist in the onboarding process. Guide potential customers through our offerings to meet their needs.
Issue Resolution: Work to resolve customer issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary.
Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the CRM system.
Serve as the primary point of contact for current and prospective residents.
Additional Responsibilities:
Provide virtual support on various items, including maintenance requests, signing leases, scheduling showings, conveying pricing, and following up on events.
Follow-up with residents of delinquency accounts.
Execute paperwork, including leases, lease amendments contracts (property level), lease renewals, etc.
Communicate important announcements and notices to residents across different channels.
Act as an administrative assistant to the operations manager to help manage residents, vendors, and in-house tasks.
General office management (office supply orders, maintenance requests, scheduling couriers, etc.).
Manage monthly asset management fees for all assets/entities.
Prepare monthly executive and employee expense reports, receipt filings, and data uploads.
Coordinate with legal counsel for annual shareholder/partnership resolutions and filings.
Perform market research.
Manage contact lists.
Calendar and appointment management as needed.
Prepare tasks and reminders for the team and follow up as needed.
Assist residents with processing rent payments.
Qualifications:
Ability to analyze and resolve customer issues effectively and efficiently.
Comfortable using CRM systems and other customer support tools.
Ability to prioritize tasks and manage time effectively to meet service-level agreements.
Ability to adapt to changing processes and procedures in a dynamic work environment.
Proven experience as a Client Relations Specialist.
Knowledge of customer relationship management (CRM) practices.
