We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
· Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting-up an account, and discussing or promoting CURRENT’s banking products and services.
· Explain, advise on and promote Current’s bank products and services to customers.
· Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance.
· Correctly refer customer to other support team for any account specific request or concern such as but not limited to:
o Refund of monthly recurring charge
o Errors when cancelling an account
o Phone number change
o Waiving of fee
o Expediting card request
o Removal of funding source
o Bank statement request
o Account’s name correction
o Downgrade or Re-activation request
o Instant deposit request
o Unsuccessful transaction due to flagged, suspended, or under watchlist account.
o App issue
o Transaction disputes
· Ensuring compliance with all internal controls and established policies and procedures.
· Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
· Following throughs and ensuring 100% fulfillment of commitment to customer.
· Handling customer and client interaction with due skill, care and professionalism.
· Demonstrating strong verbal and written communication skills.
· Promoting and demonstrating Acquire’s values internally and externally.
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Join the A-Team and experience the A-Life!
