Korean IT Service Desk Associate (Level 1)
3 months ago
First Level IT support for a global team. e.g. Microsoft Office, Microsoft OutlookCollect, document, resolve and process user incidents and requests v..
- First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
- Collect, document, resolve and process user incidents and requests via phone/e-mail/chat
- Use knowledge base in daily business
- Frequently communicates with team management about new solutions and open points
- Support the ITSD Global Team in developing new ways of working
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