Salary: P50,000 to P65,000 (Monthly Package)
Schedule: Monday – Friday (09:00 AM - 6:00 PM AEST)
What are we looking for?
Skills Required:
- Proven experience as a Helpdesk Support within Managed Service environment.
- Experience in supporting Microsoft Products such as Office 365 and Azure.
- Knowledge with various systems such as Autotask, IT Glue, Datto RMM, PRTG, DATTO Back-up, and Skykick Back-up
- Patch Management
- Server and PC health checks
Nice to Have:
- Experience in supporting Cisco products
- Experience in Ubiquity
- Proven NOC experience
What will you do?
- Analyse and investigate technical issues reported by customers, utilizing problem-solving skills to identify root causes and provide effective resolutions Job Responsibility
- Assess customer support tickets and prioritize based on urgency and impact. Escalate critical issues to higher-level technical support teams as needed
- Effectively resolve basic issues across IT related technologies, systems, and applications such as Hardware, Office 365, Business Application Software, and Network
- Use all available tools, resources, and knowledge base to diagnose the issue and assist with the request
- Take ownership of daily backups, overnight PRTG alerts and check for any issues and escalate or triage as required
- Complete the onboarding and offboarding of clients’ staff as required
- Provide exceptional customer service while employing a logical approach to troubleshooting
- Ensure that the highest standard of privacy and confidentiality are always maintained, and practices are in line with relevant legislation
- Act in accordance with all company policies and procedures including SLA time frames
- Offer advice and guidance where you can see areas for improvements in process and procedures.
Join the awesome team and enjoy these benefits & perks:
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client was founded in 2007 and is a managed IT services provider (MSP) based in Sydney. They were established with the vision of merging their passion for technology with exceptional service. They have curated a remarkable team of skilled technical professionals with expertise spanning the entire IT spectrum. Their primary objective is to guarantee that all customers receive unparalleled levels of service.
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
