Total 9 help desk specialist job vacancies in Customer Service category in The Philippines

• Preparation and posting of journals in SAP for the assigned entities in accordance with local GAAP, IFRS, and Group Reporting policies and in line with the established Service Level Agreements (SLAs).

• Ensure that month-end closing tasks are completed in a timely manner and Group’s month-end closing timelines are met consistently.

• Ensure that intercompany (IC) postings are validated and correctly posted in SAP and IC balances are reconciled with counterparties on a monthly basis.

• Coordinating with the different stakeholders of financial data dependencies, ensuring completeness & timeliness of entries booking.

• Work with Regional/ Central Accounting and Controlling teams to clarify and perform in-depth analysis on monthly Financial Statement and Consumer Reconciliation reviews.

• Maintain SL vs GL reconciliation of the different accounts

• Resolve reconciling items in a timely manner or escalate items posing delay risks in achieving the SLAs.

• Respond to in-market queries and post accounting adjustments as required.

• Provide support during Group audit reviews, local Statutory audit, and internal audits.

• Continually standardize, automate, and streamline to improve efficiency in financial reporting.

• Perform all other related tasks that may be assigned from time to time by the Lead / Manager, R2R Service Delivery.

We are looking for an Associate/Specialist, AP Service Delivery to join our growing team in Finance based in our shared service centre in our BGC office!

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

We are looking for a highly motivated Specialist, O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines.

Responsibilities:

• Perform the bill run process on SAP. You will need to have an understanding of some applications such as SAP, Salesforces, and SQL.
• Issue the invoice to the customer/vendor timely. Report and Resolve Payment Issues
• This is a task that can require conflict resolution skills, as it can involve disputing payment and reconciling issues with both internal stakeholders as well as external vendors.
• Coordinate with other departments and external vendors to solve the payment or invoicing issue.
• Process the adjustment timely and accurately. Support Month End Close Reporting
• You should understand the Revenue Accounting Principles and own the corresponding entries in the financial statements.
• Prepare reports and assist in any data entry when required.
• Evaluate, plan, and implement improvements in all business processes and practices surrounding foodpanda’s delivery rider payroll and vendor payment cycles.
• Work closely with the payables and systems support team to continually automate, streamline, and improve current reporting, operational and reconciliation processes to improve business efficiency in the region.

We are looking for a highly motivated Travel and Expense Specialist  to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations. This role reports to the Manager, T&E Service Delivery and will be based at foodpanda’s Service Delivery Centre in Taguig, Philippines.

Responsibilities:

• Perform day to day processing of employee travel and expense reports in a timely manner
• Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
• Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
• Deliver excellent technical and non-technical support for T&E related processes and system solutions
• Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
• Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
• Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
• Process daily accounting and attendee extracts and upload into partnering systems
• Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
• Process travel requests, advance payment requests and expense reports
• Helpdesk/Inquiry Handling
• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
• Work with Travel Management Company (TMC) and function as second level escalation point for offline support
• Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
• Liaise with internal and/or external auditors to provide documentation as required
• Undertake other duties as assigned by the APAC Travel Management and AP teams

We are looking for a Accounts Payable Specialist to join our growing team in Finance that is based in our shared service center in the Philippines!

Responsibilities

• Perform 3-way matching in SAP for all incoming invoices
• Ensure the daily operational activities are performed and delivered within SLAs
• Work closely, coordinate and collaborate with internal and external stakeholders
• Smooth and proper handling of stakeholder inquiries
• Maintain proper documentation and record keeping with accuracy and integrity
• Other AP-related processes
• Ad-hoc finance or administrative support to the finance team

We’re looking for a highly driven and motivated Specialist, R2R Service Delivery to be part of our Shared Service Centre (SSC) and provide end-to-end accounting services in compliance with Group policies, International Financial Reporting Standards (IFRS) and local GAAP to be based in the Philippines.
Responsibilities:
The Specialist, R2R Service Delivery will report to the R2R Service Delivery Lead (SDL). Based at foodpanda’s Shared Service Centre in the Philippines, the R2R Specialist will be responsible for maintaining full set of accounts and monthly General Ledger closing using SAP system.
To be successful at delivering value to our stakeholders and team members, you are required to be nimble, be able to multitask, constructively challenge the status quo and collaborate/ communicate effectively across all geographies. Your primary deliverables/ responsibilities include:

• Preparation and posting of journals in SAP for the assigned entities in accordance with local GAAP, IFRS and Group Reporting policies and in-line with the established Service Level Agreements (SLAs).
• Ensure that month-end closing tasks are completed in a timely manner and Group’s month-end closing timelines are met consistently.
• Ensure that intercompany (IC) postings are validated and correctly posted in SAP and IC balances are reconciled with counterparties on a monthly basis.
• Coordinating with finance and business operation teams on financial data and reports and recording transactions, ensuring completeness & timeliness of entries booking.
• Ensure accuracy, completeness, timeliness, and data integrity of all financial data.
• Provide in-depth analysis on Revenue and Costs for regional FP&A team during month-end reviews.
• Work with Regional/ Central Accounting and Controlling teams to clarify and perform in-depth analysis on monthly Financial Statement and Consumer Reconciliation reviews.
• Maintain and update asset/ liabilities reporting trackers such as receivables/ payable aging report, accruals and prepayment listing, Fixed Assets listing as required.
• Perform account reconciliations, including, bank reconciliations, balance sheet accounts, etc., and resolve the reconciling items in a timely manner.
• Respond to in-market queries and post accounting adjustments as required.
• Provide support during Group audit reviews, local Statutory audit, and internal audits.
• Continually standardize, automate, streamline, and proactively improve current reporting, finance operational and accounting processes to improve efficiency in financial reporting.
• To be involved in implementation of any system improvement projects.
• Perform all other related tasks that may be assigned from time to time by the SDL.

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 12 countries worldwide. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

We are the leading online food delivery service in the Asia-Pacific region with a wide variety of restaurant options. Operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

This doesn't happen without our awesome people. We are looking for a Billing and Payment Associate to join our growing team in Finance!

What’s on the menu for you to do:

• Support APAC market.
• Assist on executing daily, weekly, and monthly billing and invoicing and payments.
• Reconcile billing and payment discrepancies and ensuring data validity, accuracy, and completeness.
• Review and upload additional charges to contract partners.
• Billing team point person for vendor escalations.
• Support on month end closing activities.
• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality
• Participate in further improvement and optimization of processes
• Updates job knowledge by participating in educational opportunities
• Be able to train team members
• Ensure that team's action items are resolved within SLA

What do you bring to the table?

• Bachelor's Degree in Accountancy or any business-related course.
• At least 3 years of experience in General Accounting
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Strong affinity with different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools,
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!

Up for challenge? Apply now.

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants. We operate in 12 countries worldwide. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants. We're changing the way food delivery is viewed and experienced worldwide.

We are the leading online food delivery service in the Asia-Pacific region with a wide variety of restaurant options. Operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

This doesn't happen without our awesome people. We are looking for a Billing and Payment Associate to join our growing team in Finance!

What’s on the menu for you to do:

• Support APAC market.
• Assist on executing daily, weekly, and monthly billing and invoicing and payments.
• Reconcile billing and payment discrepancies and ensuring data validity, accuracy, and completeness.
• Review and upload additional charges to contract partners.
• Billing team point person for vendor escalations.
• Support on month end closing activities.
• Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality
• Participate in further improvement and optimization of processes
• Updates job knowledge by participating in educational opportunities
• Be able to train team members
• Ensure that team's action items are resolved within SLA

What do you bring to the table?

• Bachelor's Degree in Accountancy or any business-related course.
• At least 3 years of experience in General Accounting
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• Strong affinity with different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools,
• Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
• High degree of accuracy, attention to detail and confidentiality
• Excellent analytical, problem solving and decision-making and data entry skills
• Above average verbal, listening and written communication skills
• Effective planning, organizational, stress, and time management skills
• Sense of urgency and ability to meet deadlines
• Ability to work independently or within a team

What we have for you:

We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth. You will experience the start-up environment in a stable global organization

When food marries tech -it’s just a promising industry

• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!

Up for challenge? Apply now.

• Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements such as balance sheets, profit-and-loss statements and capital expenditure schedules.
• Prepares, records, analyzes and reports accounting transactions and ensures the integrity of accounting records for completeness, accuracy and compliance with accepted accounting policies and principles.
• Provides financial support, including forecasting, budgeting and analyzing variations from budget.
• Analyzes and prepares statutory accounts, financial statements and reports.
• Conducts or assists in the documentation of accounting projects.