Job Description
The Client Service Rep is responsible for providing support to clients of Compliance Services. The Compliance Services team provide services to the pharmaceutical and med device industries. Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting. Our teams need to provide service that is very accurate, timely, and with good customer service.
The Client Service Rep delivers work every day using our proprietary software. For that reason, comfort using technologies is critical. Detailed process orientation and superior communication skills is very important. Experience with pharmaceutical compliance regulations is helpful but not required. Experience with legal contract concepts is helpful.
Responsibilities:
- After getting system generated requests, develop contract for HCPs using given templates.
- Communicate with the HCP regarding contracts, obtain signatures, answer questions.
- Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
- Provide updates to team management on status of work, and issues addressed.
- Ensure work delivered is of good quality.
- Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)
Competency Requirements
- Proficiency in MS-Office, Word, Excel, and Outlook
- Comfortable using various technologies to perform work.
- Good organizational skills and ability to meet deadlines working within a time sensitive environment
- Ability to multi-task and prioritize
- Superior customer service
- Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
- Background in Pharmaceutical compliance desirable, but not mandatory
Education, Skills, Experience Desired
- Bachelor’s degree or equivalent
- Contracts Management experience is a plus
- 3 to 5 years related work experience
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
