Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor's Degree
Travel Percentage :
25 - 50%
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
As a Service Delivery Director, you will provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring. Develops and recommends tactical and strategic plans for information processing operations.
What you will be doing:
Monitors staff performance, works with employees to implement goals and document progress.
Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
Manages staff to ensure all duties are performed in an accurate and timely manner.
Develops and implements department policies and procedures.
Ensures deadlines and production schedules are met and reallocates workloads as necessary.
Performs resource planning and allocation and supports direct reports in meeting work requirements.
Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.
Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.
Manages internal and external communications/escalations on issues.
Understands processing environments for supported products and services.
Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.
Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.
Other related duties assigned as needed.
What you will need:
Must have at least 15 years of work experience as a Service Delivery Director spearheading project implementations for Banking and Payments.
Must have an extensive knowledge with PaaS and have project implementation background for Payments: IST Switch, EMV, Switch Implementations, Card Migration.
A sound background with Resource Management, System and Product Analysis/ Development for Financial Services.
Bachelor’s degree or the equivalent combination of education, training, or work experience.
Requires strong management, organizational, team building, coaching and mentoring skills
Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance
Considerable knowledge of IT production administration and operations activities and controls
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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