Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publis...
Handle inbound customer calls and inquiriesAssist customers in resolving product or service-related issuesProvide accurate and timely information to customersDocument customer interactions and update customer recordsDeliver outstanding customer service in a professional and friendly mannerFollow established guidelines and procedures for customer in...
Respond to customer inquiries and provide support through chatResolve customer issues and concerns in a timely mannerEnsure customer satisfaction by delivering high-quality serviceEscalate complex issues to the appropriate departmentMaintain detailed and accurate records of customer interactionsStay updated on product knowledge and company policies...
Deliver new hire training and other departmental training programsContribute to the overall success of the Training DeptAssist in daily administration of a Learning Management System
Provide excellent customer service to existing clients answer customer support calls update client database whenever necessaryPromote other products & services whenever necessary
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School DiplomaAre you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Ou...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 5 - 10%The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way...
PROVIDE EXCELLENT CUSTOMER SERVICE TO EXISTING CLIENTS ANSWER CUSTOMER SUPPORT CALLS UPDATE CLIENT DATABASE WHENEVER NECESSARY PROMOTE OTHER PRODUCTS & SERVICES WHENEVER NECESSARY
Position Type: Full-time
Type of Hire: Experienced (a combination of relevant work and education)
Education Desired: Bachelor's Degree
Travel Percentage: 5 - 10%
The financial industry moves quickly. At FIS, we move even faster. Our teams are encouraged to learn, grow, and make a difference in their careers and communities. We develop innovative so...
About Us
At Turnitin, we are dedicated to promoting integrity in education. Our services help students improve their writing skills, while ensuring academic honesty and critical thinking. We provide educators with tools to detect plagiarism, engage students in the writing process, and offer personalized feedback. Our services...
As a Live Chat Support Specialist, you'll be the frontline ambassador, providing top-tier assistance and support through live chat platforms. Your mission? To create ab outstanding experience for every customer, resolving inquiries and issues in real-time.