Total 3 sales support specialist job vacancies in Customer Service category in The Philippines

OVERVIEW:

As the Trading Support Analyst, you will be responsible for the day to day communications for the entire Support process from initial query to resolution for our B2B clients.

THE CHALLENGE:

• To ensure that trading related customer queries are dealt with in a fast and efficient manner and to the highest possible standard.
• Provide ongoing QA of the Support process to management.
• Regular liaison with the Trading Services department to ensure best practice is achieved at all times –  report key issues and product extensions to drive improvement in the pre-match and MTS products.
• Liaising with traders across our global offices to ensure client queries are answered in a timely manner – build an in-depth knowledge of different team’s responsibilities.
• Escalation of internal/external technical issues and following this throughout it's life-cycle.
• Supporting the Daily Risk and Odds Management of our Trading Products.

THE CHALLENGE:

• To ensure that trading-related customer queries are dealt with in a fast and efficient manner and to the highest possible standard.
• Liaising with traders across our global offices to ensure client queries are answered in a timely manner
• Build an in-depth knowledge of different team's responsibilities within the Trading Unit.
• Escalation of internal/external technical issues and following this throughout its life-cycle.
• Supporting the Daily Risk and Odds Management of our Trading Products.

YOUR PROFILE:

• Experience working in a Support or Customer Services background ideally within sports or betting industry
• Understanding of the global sports betting industry (preferable)
• Excellent communication skills – both written and verbal
• Ability to work under pressure
• Flexibility to work with shift-based patterns
• Proficient in all Microsoft Word and Excel
• Ability to take immediate action in a fast-moving trading environment

OUR OFFER:

• Collaborate and support colleagues from all over the world
• The opportunity to work and develop within an inspiring and fast-growing company
• A challenging but rewarding and fun environment
• Opportunity to grow both professionally and personally
• Be part of a dynamic team
• Hybrid working opportunities
• Work life balance

THE CHALLENGE:
· Performs daily IT Task, assisting trouble shooting IT issues of Manila employees, 
· Maintains all workstations - Checking, Analyzing, Troubleshooting, Fixing PC problems.
· Provides Software and Application Solution such as Installing, resetting Operating System, Install Application Software , Configure all the application installed in every department.
· Checks and accepts Jira Ticket both for Manila Office and Global Task.
· Creating and Deleting Active Directory Account, RTS Account and other users account in Instant Messaging Apps.
· Provides network support, Printer support.
· Setup and configure Workstation for operation and all other Department.
· Provides IT security, which includes account password, and Antivirus. 


YOUR PROFILE:
· Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
· Knowledgeable in WAN/LAN, PC troubleshooting, repair, upgrade, installation. Basic system admin, monitoring, documentation, report.
· Knowledgeable with Azure, Endpoints, AWS, Active Directory , IP Phone and CCTV
· At least 1 year of working experience in the related field is required for this position.