Total 2 help desk specialist job vacancies in Customer Service category in The Philippines

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Specialist (part-time)

Work Hours: 15-20 hours per week between 9:00 AM to 5:00 PM PH Time (with flexibility to work on weekends if needed)

Holidays: Philippine holidays

Pay Range: USD 400 - 500 per month (depending on qualifications and skills)

Responsibilities:

• Turn potential customers into paying customers.
• Upsell our products to paying customers in a way that is meaningful (i.e. provides value to the customer) and converts.
• Convert clients into raving fans who are active in the community and continue to purchase products.
• Solve customer problems in the first interaction with them and go above and beyond. We want to provide an amazing customer experience.
• Help with creating new products and improving existing products based on customer feedback.
• Identify key processes within the company and improve efficiencies by creating an internal wiki of these processes.

Key Performance Indicators:

• Grow revenue generated from the client success team to 20% of all company revenue.
• Have a Net Promoter Score (NPS) of over 90.
• Average resolution time of less than 24 hours
• Contractor satisfaction of greater than 90%.
• Survey contractors after project completion asking them to score us on communication, clarity of project scope and feedback, responsiveness, etc.
• Create an internal wiki of the company’s most important processes.

• At least 2 years of experience in customer service.

• Good oral and written communication skills (English language).
• Exceptional customer relationship and organization skills.
• Ability to multitask and meet deadlines.
• Strong attention to detail.
• Ability to work with minimal supervision and comfortable talking with customers on the phone.
• Positive attitude, empathy, and patience towards customers.
• Ability to adapt to different customer personalities and situations.

***LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES***
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Success Specialist

Salary: 800-1200 USD/month (depends on skills and years of experience)

Working Hours: 8 hour workday M-F with at least 4 hour daily overlap with EST. Schedules ranging from a 5:00am EST start time to a 1:00pm EST start time (e.g. schedule could be 5:00pm - 1:00am PH time, or 1:00am - 9:00am PH time, etc.)

Holiday: US holidays

About the Company:

Our client, a new media company focused on the future of journalism and online storytelling, is seeking a Customer Success Specialist. You’ll collaborate with account management and newsroom teams to provide excellent service to external customers, ensuring on-time product delivery and prompt issue resolution. You'll also contribute to improving customer support processes.

Responsibilities:

• Provide exceptional customer support, responding promptly and professionally to customers through various communication channels.
• Follow up with customers and internal teams to ensure timely submissions and resolution of issues.
• Monitor customer statuses for on-time deliveries.
• Create client-facing materials and presentations.
• Update internal trackers for accurate records.
• Escalate client issues or questions to appropriate teams.
• Maintain customer interaction records and perform data entry tasks.
• Identify opportunities for improving workflow for enhancing the client experience.
• Assist with special projects and other duties as assigned.

• Excellent client relationship skills with 2+ years of experience in a customer support or similar role
• Experience with online media or related industries is a plus
• Fluent spoken and written English
• Effective problem-solving abilities
• Ability to multitask in a fast-paced environment
• Highly organized with excellent attention to detail
• Quick learner for new software
• Comfortable with remote work and having a flexible schedule
• Team player while also able to work independently
• Specific Technical Skills or Software Knowledge Needed:
• Proficient in Microsoft Office and Google Suite.
• Prior experience working in project management tools such as ClickUp.
• Familiarity with communication methods such as Gmail, Slack and Zoom.
• Experience working in CRM systems such as Hubspot or Salesforce is a plus.

• US holidays off
• PTO/vacation (10 days per year)
• Paid sick leaves (5 days per year)