Total 3 it specialist job vacancies in Customer Service category in The Philippines

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Specialist (part-time)

Work Hours: 15-20 hours per week between 9:00 AM to 5:00 PM PH Time (with flexibility to work on weekends if needed)

Holidays: Philippine holidays

Pay Range: USD 400 - 500 per month (depending on qualifications and skills)

Responsibilities:

• Turn potential customers into paying customers.
• Upsell our products to paying customers in a way that is meaningful (i.e. provides value to the customer) and converts.
• Convert clients into raving fans who are active in the community and continue to purchase products.
• Solve customer problems in the first interaction with them and go above and beyond. We want to provide an amazing customer experience.
• Help with creating new products and improving existing products based on customer feedback.
• Identify key processes within the company and improve efficiencies by creating an internal wiki of these processes.

Key Performance Indicators:

• Grow revenue generated from the client success team to 20% of all company revenue.
• Have a Net Promoter Score (NPS) of over 90.
• Average resolution time of less than 24 hours
• Contractor satisfaction of greater than 90%.
• Survey contractors after project completion asking them to score us on communication, clarity of project scope and feedback, responsiveness, etc.
• Create an internal wiki of the company’s most important processes.

• At least 2 years of experience in customer service.

• Good oral and written communication skills (English language).
• Exceptional customer relationship and organization skills.
• Ability to multitask and meet deadlines.
• Strong attention to detail.
• Ability to work with minimal supervision and comfortable talking with customers on the phone.
• Positive attitude, empathy, and patience towards customers.
• Ability to adapt to different customer personalities and situations.

***LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES***
We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Success Specialist

Salary: 800-1200 USD/month (depends on skills and years of experience)

Working Hours: 8 hour workday M-F with at least 4 hour daily overlap with EST. Schedules ranging from a 5:00am EST start time to a 1:00pm EST start time (e.g. schedule could be 5:00pm - 1:00am PH time, or 1:00am - 9:00am PH time, etc.)

Holiday: US holidays

About the Company:

Our client, a new media company focused on the future of journalism and online storytelling, is seeking a Customer Success Specialist. You’ll collaborate with account management and newsroom teams to provide excellent service to external customers, ensuring on-time product delivery and prompt issue resolution. You'll also contribute to improving customer support processes.

Responsibilities:

• Provide exceptional customer support, responding promptly and professionally to customers through various communication channels.
• Follow up with customers and internal teams to ensure timely submissions and resolution of issues.
• Monitor customer statuses for on-time deliveries.
• Create client-facing materials and presentations.
• Update internal trackers for accurate records.
• Escalate client issues or questions to appropriate teams.
• Maintain customer interaction records and perform data entry tasks.
• Identify opportunities for improving workflow for enhancing the client experience.
• Assist with special projects and other duties as assigned.

• Excellent client relationship skills with 2+ years of experience in a customer support or similar role
• Experience with online media or related industries is a plus
• Fluent spoken and written English
• Effective problem-solving abilities
• Ability to multitask in a fast-paced environment
• Highly organized with excellent attention to detail
• Quick learner for new software
• Comfortable with remote work and having a flexible schedule
• Team player while also able to work independently
• Specific Technical Skills or Software Knowledge Needed:
• Proficient in Microsoft Office and Google Suite.
• Prior experience working in project management tools such as ClickUp.
• Familiarity with communication methods such as Gmail, Slack and Zoom.
• Experience working in CRM systems such as Hubspot or Salesforce is a plus.

• US holidays off
• PTO/vacation (10 days per year)
• Paid sick leaves (5 days per year)

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Retail Support Specialist

Working Hours: Monday to Friday 9am to 6pm EST

Monday to Friday 10pm to 7am PHT

Salary Range: 900-1,500 usd/month

Holidays: US Holidays

About the company: 

A skincare + gift company specializing in attainable luxury products.

About the role:

We seek a Retail Support Specialist based in the Philippines for an ongoing contract role. This position requires adherence to US business hours, facilitating effective collaboration with our US retail partners. Your responsibilities will include liaising with retailers, ensuring optimal product placement and performance, and utilizing our internal portal for communication and data management.

Duties and Responsibilities:

• Product Monitoring: Regularly contact retailers via our internal portal to ensure product availability and proper placement.
• Order Facilitation: Assist retailers in placing orders, utilizing our internal systems for efficient processing.
• Feedback Collection: Acquire insights on product performance and customer feedback for strategic analysis.
• Data Management: Accurately update and maintain retailer contact details and other pertinent information.
• Brand Representation: Professionally advocate for autoCPG, building strong relationships with retail partners.

• Philippines residency with excellent English communication skills.
• At least 2 years of experience in customer service, retail support, or similar roles.
• Proficient in digital communication and data management tools.
• Capable of working independently, with strong organizational skills.
• High school diploma or equivalent; additional relevant education is advantageous.

• Competitive pay on a contract basis.
• Performance Bonus
• Career Opportunities
• Remote work with flexibility up to 40 hours per week during US business hours.
• Opportunity to be part of an innovative, data-driven company.
• Comprehensive training on internal systems and portal usage.