Total 2 job vacancies by Talent Outsourcing Channel Solutions

Talent Outsourcing Channel Solutions is a reputable outsourcing company that offers a wide range of customer service solutions. We are currently hiring Customer Service Agents for our Email Support/Non-Voice team. As a Customer Service Agent, you will provide exceptional customer support and assistance via email, ensuring prompt and accurate resolution of customer inquiries and concerns.

Responsibilities

● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner

● Stay on top of campaigns and promotional releases 

● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers

● Maintain a positive, empathetic, and professional attitude towards customers at all times

• At least 1yr experience. 
• Committed and willing to be assigned in any Site. 
• Flexible in shifting schedules.

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Talent Outsourcing Channel Solutions is a renowned outsourcing company that provides exceptional customer service solutions. We have an exciting opportunity for a Call Center Trainer to join our team. As a Call Center Trainer, you will be responsible for developing and delivering effective training programs to enhance the skills and knowledge of our call center agents.

Responsibilities

• Design and develop training materials based on call center agent needs
• Deliver engaging and interactive training sessions
• Conduct training needs analysis to identify knowledge and skill gaps
• Monitor and evaluate trainee performance and provide constructive feedback
• Keep up-to-date with industry trends and best practices in call center training
• Assist in the onboarding process of new call center agents
• Collaborate with stakeholders to continuously improve training programs

• Qualifications:
• At least 1 year teaching experience BPO experience is preferred but not required
•  At least C1 english comms 

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs