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Jobs in Philippines

Date Posted

Customer Service

Job Type

Job Level

Employer Type

Total 36 job vacancies by Visa

Client Care Ops Analyst (Data Visualization)

Pasay City / Visa

We're looking for a proactive and strategic Channel Strategy Analyst to join our Visa Client Care Operations team. You'll develop and optimize channel strategies, ensuring they align with our clients' needs.Key Responsibilities:Technical Skills:Use data analysis tools like Excel, SQL, Python, R, or similar software.Collect, clean, and manage large...

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Client Care Ops Consultant (Business Analyst)

Pasay City / Visa

We're looking for a Channel Strategy Consultant to join our Client Care Operations team. You'll develop and implement channel strategies tailored to our business needs, build strong business relationships, and lead projects to boost operational efficiency and client satisfaction.Key Responsibilities:Channel Strategy:Build and maintain strong relati...

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Technical Support Analyst (Financial/Payments)

Pasay City / Visa

What a Technical Solutions Analyst does at Visa:Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer int...

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Client Care Associate - CMS Support

Pasay City / Visa

Position DescriptionThe Client Care Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with our Visa Direct Products. As a Client Care Support Associate you will be working with external clients and banks along with inter...

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Client Care Analyst Bilingual Spanish-Portugues

Pasay City / Visa

Position SummaryGlobal Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.Job ScopeThis is a mid-level professional role with progressive responsibility...

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Client Care Associate - Bilingual (Spanish/Portuguese)

Pasay City / Visa

The Team Global Client Resolution works with issuers, acquirers, processors, merchants, fintechs and Visa Internal worldwide to develop and deliver support for all Visa related transactions, information and operations. This includes day-to-day operations and product support, back-office support and customer performance reporting using Visa tools.&#...

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Manager, Global Client Resolution - Client Care

Pasay City / Visa

The Manager role of Global Client Resolution team is responsible for providing leadership, oversight, and direction to staff, ensuring that team members have the information, tools, and resources needed to deliver exceptional results to internal and external customers. The role requires a keen insight into support trends which includes...

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Client Care Associate

Pasay City / Visa

This is a mid-level professional role with progressive responsibility as experience grows. This role serves as a functional/technical specialist, working independently with minimal guidance in complex and unconventional situations. Responsibilities•This role administers the business processes related to client onboarding, offboarding, r...

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Sr. Manager/ Service Owner (Service Desk)

Pasay City / Visa

We are seeking a dynamic, transformational Service Owner to join the Service Desk. The Service Owner has a pivotal role within the End User Support organization, responsible for the strategic direction, performance, and continuous improvement of services provided by the Service Desk Team. This role is essential in ensuring the services align with b...

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Senior Dispute Support

Pasay City / Visa

Senior Dispute Support are responsible for facilitating the research and resolution of simple dispute claims and over time and through on-the-job experience, acquiring the skills and knowledge required to manage more complex dispute related work. The position is responsible for processing basic disputes for Prepaid, Debit or Regionals on behal...

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Client Care Team Lead - Disputes

Pasay City / Visa

The Global Dispute Operations Team Lead will lead a team of dispute processors of different levels, completing dispute work on behalf of DPS and VDMS clients. They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters. Candidate will establish pr...

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Client Care Associate - CMS Support

Pasay City / Visa

Position Description:The CMS Support Associate will be part of our Client Services team within the Global Contact Center organization and will be responsible for supporting financial institutions and partners with cross-border payments. As a CMS Support Associate you will be working with external clients and banks along with internal Technical Acco...

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Disputes Trainer, Client Care

Pasay City / Visa

The position is responsible for developing and delivering learning in support of Visa DPS products and services for Dispute and Support Operations (DSO) Dispute Analysts. Responsibilities include developing business-relevant curriculum, attaining appropriate level of expertise on assigned topics, delivering information effectively, and ensuri...

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Client Care Role Based Facilitators - Client Resolution (Acceptance, Issuing, CMS)

Pasay City / Visa

Responsibilities: 1. Facilitate role-based learning experiences across a variety of technical topics for new hires or existing Client Care teams 2. Supports and helps to prepare SMEs/Business Leads to co-facilitate learning events as needed 3. Use effective facilitation techniques and...

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Team Lead, Client Care

Pasay City / Visa

The Dispute & Support Operations Team Lead will lead a team of Dispute and Support Operations (DSO) Analysts of different levels, completing dispute work on behalf of DPS and VDMS clients. They are subject matter experts in their field and as such will be a point of contact and escalation within the department for complex dispute matters....

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IT Service Manager

Pasay City / Visa

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT se...

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Sr. Manager (IT Service Desk)

Pasay City / Visa

As a member of the End Users Systems support team, the IT Service Desk Senior Manager will be responsible for managing a team of Service Desk Analysts for day-to-day operations, people management and escalation management. Additionally, this role will require a transformational mindset to identify areas of opportunities to automate and/or simplify...

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Consulting Delivery Lead, Visa Managed Service VCA, Philippines

Pasay City / Visa

Team SummaryVisa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.Our clients span the continuum of companies that participate in the payment...

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Customer Experience Researcher

Pasay City / Visa

The Customer Experience Researcher is a role focused on improving the experience of our colleagues through deep analysis of employees’ behaviors, identification of meaningful insights, and the realization of viable improvement opportunities using critical thinking, collaboration, and effective storytelling skills. The role will support the mission...

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Systems Analyst (Production Support)

Pasay City / Visa

Job DescriptionWe're in search of a System Analyst with a solid background in IT Operations. This role is pivotal in providing support for our HR Technology applications. The perfect candidate would be adept at technical troubleshooting, possess excellent analytical skills, and be a creative problem solver.Key Responsibilities: As a member of...

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Client Care Support, Merchant

Pasay City / Visa

Position Description:The Client Care Support will be part of our award-winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Client Care Support, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls. Spec...

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Sr. Director (Service Desk)

Pasay City / Visa

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate IT Service Desk. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations. This role is an excellent opportunity for someone who is...

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Client Support Specialist

Pasay City / Visa

What’s it all about? As a Client Support Specialist - Payments, you will be delivering “best in class” first line support to our client base of Financial institutions, Money Transfer Organizations and Corporates who use Visa Payments Limited services to send money throughout the globe. Based in Manila, your primary responsibility will be...

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Dispute Support

Pasay City / Visa

Dispute Support representatives are responsible for daily reviews of email boxes and queues, working in several different systems to manage workload and support the Dispute team members. The position handles the high volume, repetitive tasks that allows the team members to focus on cases that are more complex. Over time and through on-t...

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IT Service Management Sr Business Analyst

Pasay City / Visa

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT se...

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