Total 54 accounting analyst job vacancies in Customer Service category in The Philippines

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.

The Nitty Gritty

We have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

Role Overview and Objectives

The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner

The core objectives and responsibilities of the Service Desk Analyst include:

1. Ensure the best service for every request

2. Adhere to the prescribed process and procedures

3. Manage self-performance and support the team

Responsibility

The Service Desk Analyst is responsible for:

· Maintain professionalism in all customer interactions, including escalations

· Address every request with an appropriate response (resolve or re-assign)

· To manage customer-related incidents ensuring a speedy resolution within the SLAs

· To assist the Field Technicians and NT Engineers in troubleshooting and resolution of problems

· To Assist in the Administration of Network Infrastructure

· Follow guidelines/script and ensure every customer interaction is quality compliant

· Log all requests and update the database as per the guidelines

· Maintain security of the network

· Keep manager updated on potential risks and performance deficiencies proactively

· Regularly updates product knowledge and technical skills using available resources

· Incorporate Datacom values into team interactions

Requirements

• Knowledge of Network Hardware including Routers, Hubs, and Switches
• Able to recreate and administer network infrastructure
• Proactive in ticket management
• Conflict resolution
• Results-oriented
• Prior experience in customer telephone support or service desk
• Experience in LAN topology and infrastructure
• Working in a constantly changing environment

Skills

• Tools usage
• Knowledge management center
• Work instruction document (SOP)
• Soft skills
• TS and problem resolution
• Written and spoken English
• 35 WPM
• Customer Service
• Empathy
• TS and problem resolution over the phone

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

• Manage activities, requests for support and information, and operational issues for Visa’s Global clients and processors in a 24x7 support model. 
• Manage client inquiries using case management tool, email, and/or live chat support service. 
• Efficiently manage several case types such as but not limited to New, Pending, Follow-ups & Email activities.
• Collaborate and/or liaise with Visa internal groups to meet clients' needs aligned with the organization's Case Management procedure while delivering world class client experience.  
• Maintain conformity of documented process and procedures aligned to meet standard risk and compliance policies.
• Involve in identifying key process improvements and client training/retraining opportunities based on inquiry trends and any operational pain-points.
• Provide expanded support to drive improved learning thru training session and mentoring to new hires and peers.
• Participate in periodical meetings with regional counterparts to up-scale knowledge hand-off and sustain alignment between groups.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

JOB SUMMARY:

We’re seeking an experienced Amazon Web Services (AWS) or Azure cloud engineer who has expertise in the strategy, design, development, and implementation of large-scale projects in the cloud. The ideal candidate will have a firm grasp of emerging technologies, platforms, and applications and an ability to customize them to help our business become more secure and efficient. Extensive knowledge of cloud maintenance, application deployment experience, developing operational excellence for our clients will be key to help building out a successful team.

• Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company.

• Define and document best practices and SOP’s regarding application deployment and infrastructure maintenance.

• Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design.

• Manage cloud environments in accordance with company security guidelines.

WHAT YOU WILL BE DOING:

• At the direction of lead architects, develop and implement technical efforts to design, build, and deploy cloud applications, including large-scale data processing, computationally intensive statistical modelling, and advanced analytics.

• Participate in all aspects of the software development lifecycle for AWS solutions, including planning, requirements, development, testing, and quality assurance.

• Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures.

• Educate teams on the implementation of new cloud-based initiatives, providing associated training when necessary.

• Demonstrate exceptional problem-solving skills, with an ability to see and solve issues before they affect business productivity.

• Devise innovative ideas for solving hard technical problems involving distributed systems, scale and security and translate these ideas into designs and implementation.

• Implement best practices when it comes to availability, scalability, operational excellence, and efficiency.

• Engage with application developers throughout the full development life-cycle – from inception and design to deployment, operation, and iterative development.

WHAT YOU WILL NEED:

• Must have experience - Architecting, designing, developing, and implementing cloud solutions on AWS platforms.

• Nice to have experience - Database architecture, EKS/AKS, Kubernetes, docker, akamai, ServiceNow ticket management, Terraform, CI/CD

• More than 3 years of relevant work experience

• Must be willing to work onsite (twice a week). Office location is Ecoplaza Bldg, Chino Roces Extension, Makati City (near Magallanes MRT Station)

• Must be willing to work on a morning shift (8:00am to 5:00pm)

• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, and subject-matter experts.

• Hands on experience developing and engineering software and consumer facing applications.

• Familiarity with Domain Driven Design and Event Driven Architecture

• Experience working with SQL Server databases.

• Experience working in a distributed, cloud-based environment using Azure/AWS (Docker/Kubernetes)

• Experience with Service Oriented Architecture applications and cloud-based services, preferably AWS.

• Experience with modern SDLC tools, branching strategies, and ability to develop and enforce CI/CD practices.

• Experience working with Linux/UNIX, Docker, Windows

• Systematic problem-solving approach with excellent communication skills and a sense of ownership and drive

WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass