Total 3 customer experience manager job vacancies in Customer Service category in Bacolod, Negros Occidental

Michael & Associates, Attorneys At Law is a criminal defense law firm based in Austin, Texas. We are a boutique firm that provides high end, white glove legal representation to clients being charged with criminal offenses anywhere in the state of Texas. Our firm is suited to handling any criminal offense, no matter how large or small; anything from petty theft to murder. The clients who hire Michael & Associates are looking for the best of the best, and they expect to get what they pay for.

We are looking for a Legal Assistant who can support the attorneys by drafting and filing legal documents, reviewing evidence, and contacting clients as well as official court staff on behalf of the firm. The candidate will also be responsible for billing and admin tasks, customer-related duties, and creating and sending invoices.

• We are seeking candidates with highly effective English communication skills, both written and verbal, to ensure successful collaboration with our diverse team and stakeholders. Fluency close to native-level proficiency is preferred.
• A minimum of 5 years of experience in the BPO customer service industry is required. Experience in billing and invoicing is a plus.
• Candidates must have their own laptop or PC, a high-quality headset, high-speed internet, and a backup connection. They must also be amenable to working night shifts and overtime.

This is an established firm that has extensive experience working with individuals in long term 40+ hour full time capacity.  We will view this team member as a crucial piece of the team and will provide the needed training to get up to speed quickly.

• Salary Range: $6 – $9 per hour (based on your experience and performance)
• Enjoy a permanent work-from-home setup!

We are looking for Customer Service Associates to join our team. No previous experience is needed, as we provide comprehensive training. As a Customer Service Associate, you will be responsible for addressing customer inquiries, providing information about products and services, and resolving customer issues and complaints. You will also handle order processing and assist with sales support.

Talent Outsourcing Channel Solutions is a reputable outsourcing company known for its exceptional customer service solutions. We are currently hiring Customer Service Representatives to join our team in Bacolod. As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• Prior experience in a customer service role, preferably in a call center or BPO setting
• Excellent communication skills, both verbal and written
• Ability to handle customer inquiries and resolve issues effectively
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced environment and multitask
• Strong attention to detail and accuracy
• Ability to work in a team and collaborate effectively
• Flexibility to work in rotating shifts, including evenings and weekends