You’re the genie that fulfils our customer’s needs. As an agent for Sales and Service, you’ll be the liaison between the company and its current or potential customers, use of various platforms to support and ensure their service or product-related problems are addressed in a timely and efficient manner.
As agent, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
Your day could see you:
•Understand our customers’ needs and expectations whilst providing each customer with a personalized experience.
•Impact the company’s bottom line by resolving problems at first point and turning frustrated clients into repeat customers.
•Adjust the level of support in accordance with the business needs.
•Maintain quality standards and proper escalation to prevent complaints.
•Serves customers by selling products and meeting customer needs.
•Adjusts content of sales presentations by studying the type of lead source, customer demographic and ongoing sales offers.
•Monitors competition by gathering current marketplace information on pricing, products, new products and promotions.
Recommends changes in products, service, and policy by evaluating customer feedback and competition.
•Contributes to team effort in meeting the target. •Perform other related duties as assigned by management.
A BIT ABOUT YOU
•Proven ability to meet and exceed targets.
•Highly self-motivated.
•Excellent verbal, written communication and customer handling skills.
•Strong interpersonal skills.
•Ability to multi-task and work in a fast paced, high stress environment.
•Proficient in Microsoft Office.
•Must possess a professional, courteous, and resilient attitude.
WHAT SUCCESS LOOKS LIKE
•High customer satisfaction.
•Achievement of team’s pre-defined KPIs and SLAs. •Excellent feedback from customers.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
•Collaboration: Brilliant jerks can be brilliant elsewhere.
•Impact: Do, get it done, and create impact.
•Passion: Be positive, bring passion and energy.
•Transparency: A transparent team can help each with other.
