Schedule: Monday - Friday (8:00 AM to 5:00 PM GMT or 9:00 AM to 6:00 PM GMT)
What are we looking for?
Skills Required:
- Must have at least 2-3 years relevant experience in Financial Trading.
- Basic knowledge of trading concepts and financial markets.
- Technical proficiency to navigate and troubleshoot customer issues.
- Ideally be familiar with similar trading platforms.
- Proficient in English; German language skills are advantageous.
- Experience in using Slack and Zendesk are advantageous.
- JIRA experience is essential.
Nice to Have:
- Strong interpersonal and communication skills.
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Ability to work collaboratively with cross-functional teams to address customer issues.
What will you do?
1. Customer Support:
- Provide swift and professional responses to inquiries, whether they come via email, chat, or any other communication channel.
- Offer assistance to clients, ensuring their inquiries regarding orders, sales, platform navigation, and account-related matters are addressed promptly and effectively through chat and email interactions.
2. Technical Knowledge:
- Display a solid grasp of trading concepts and financial markets.
- Stay up-to-date with product updates and industry trends in order to offer clients precise and up-to-date information.
3. Tool Proficiency:
- Utilize customer support tools like Zendesk and seamlessly collaborate with the team on platforms such as TradersYard and Slack to efficiently resolve client issues and manage requests using Jira.
- Possess a deep understanding of the company's trading platform, to effectively troubleshoot issues, analyze logs, and leverage knowledge bases in order to empower users.
- Embrace the use of AI tools like ChatGPT and actively contribute to our knowledge base on Gitbook, while confidently managing licenses and data through the admin panel.
4. Issue Escalation:
- Raise any concerns you have with B2B Broker Support and provide detailed information when necessary to escalate them to QA.
- Work closely with internal teams, such as QA, to ensure a coordinated effort in promptly and efficiently resolving any issues.
5. Communication:
- Build strong communication and collaboration, bringing clients and internal experts together through transparent and concise information.
Join the awesome team and enjoy these benefits & perks:
- Home-based work setup
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client based in Vienna founded in 2002 and a Bloomberg Certified SAPI Integration Partner since February 2022. They are a powerful trading platform that supports multiple assets, brokers, and data feeds. It automates tasks, reduces risks, and increases profits for traders. Unlink other platforms, they focus on trader workflow, aiming for stable, replicable, and successful trading. With a growing user base and flexible packages, they cater to both professional and beginner traders.
#ConnectOS #TeamConnectOS
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
