Total 36 it auditor job vacancies in Customer Service category in The Philippines

• First Level IT support for a global team. e.g. Microsoft Office, Microsoft Outlook
• Collect, document, resolve and process user incidents and requests via phone/e-mail/chat at the same time
• Use knowledge base in daily business
• Frequently communicates with team management about new solutions and open points
• Support the ITSD Global Team in developing new ways of working

Wrist Service Center is looking for an IT Delivery Center Head who will assume the overall leadership responsibility for the Manila-based delivery center including staff management as well as vendor relations management. You will be responsible for people management, hereunder performance management of the team's personal development and coaching of direct reports, quality assurance, continuous service improvement, and vendor management.

What you'll be doing:

General

• Develop the overall strategy for the Delivery Center setting the direction for future scope, expansion as well as setup options.
• Manage and develop the Manila-based service & support center ensuring that the center can deliver market-leading IT services (cost and quality) to the whole of the Wrist Group.
• Manage Manila-based deliveries according to agreed SLAs for the specific deliveries.
• Drive “left shifting” to increase the work carried out in the Manila Delivery Center.
• Drive “continuous service improvements” across the different IT teams.
• Develop additional value-adding services out of the Manila delivery center within IT areas jointly with other business leaders.
• Keep close contact with key end-user representatives directly or through business partners to ensure technologies are providing valuable information-sharing capabilities to customers.
• Lead the effort in creative approaches to problem-solving and quality deliverables supporting business needs.
• Coordinates business continuity efforts, including business resumption, disaster recovery, service-level agreements, and vendor selection People and Team Leadership.
• Direct and coordinate activities of project personnel to ensure the project progresses on schedule and within budget.
• Communicate plans, status, and issues to relevant higher levels of management (e.g. business unit leadership and CFO).

Leadership and Performance Management

• Establish a performance-driven organization adhering to Wrist Group standards.
• Impose the Wrist Group culture in the center.
• Stakeholder Management including communication to Management, Team, and Stakeholders.
• Provide leadership and motivation to direct reports.

Vendor Management

• Actively managing all aspects of the day-to-day relationship with GPM relevant to the IT organization in the center.
• Fully leveraging the capabilities of partners to improve day-to-day operations.

Finance Management

• Manage budget as well as deliver benefits set out in the business case for the Manila Delivery Center.
• Ensure cost transparency across all service areas in Manila
• Ensure cost allocation to relevant cost centers when utilizing team members for non-support activities.

Documentation and record responsibilities

• Monthly management reporting of the center's performance along with financial reporting on budgets.

What we're looking for:

• Bachelor's degree (or equivalent) in Information Technology or Computer Science
• Experience in Project Management, Stakeholder Management, and Financial Management.
• Solid experience with general management as well as managing service deliveries.
• Proven track record as a people manager and solid leadership background.
• Skilled in change management and organizational development.
• Broad business understanding leading to strategic focus in a department that services all levels of the Wrist Group.
• Strategy development capabilities as well as the ability to lead and communicate strategies, plans, and business cases convincingly at the senior management level and take a structured approach to stakeholder management.
• Full understanding of the majority of the functions in a truly global organization.
• Good English language skills.
• Ability to link Business and IT to provide services to the business.
• Broad knowledge of delivering services in international organizations.
• User-centric and good customer acumen.

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

The IT Support Technician is a vital member of our Information Technology team, tasked with

providing essential IT support. The role plays a central part in maintaining a responsive and efficient IT support environment, ensuring seamless day-to-day operations. Responsible for resolving a variety of technical issues, requests and escalating complex problems as needed. Requires a hands-on approach to troubleshooting and resolving hardware, software, and network-related issues. Actively contribute to the documentation of technical procedures and user-facing guidelines to enhance knowledge sharing and facilitate efficient issue resolution. Plays a critical role in fostering a positive end-user experience while contributing to the overall functionality and security of our IT infrastructure.

• Provide quick and effective assistance with information technology systems.
• Guide end users remotely and in person through systems configuration, troubleshooting, and maintenance 
• Listen attentively to end users’ questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Work with IT Specialists to provide end users with superior service.
• Respond to technical inquiries via email, through online chats, over the phone, or in person.
• Walk end users step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with end users to ensure satisfactory service.
• Communicate end user feedback to the appropriate internal team members.
• Under direct supervision from senior team members, provide help desk support.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Troubleshoot and resolve all problems encountered with hardware and software.
• Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment. Install and configure computer software, hardware, networks, and peripheral equipment.
• Responsible for regular desktop preventive maintenance and cleaning.
• Troubleshoot and resolve software and hardware issues quickly and efficiently.
• Document steps to help end users resolve technical problems.
• Develops and maintain technical and user facing documentations.
• Support the implementation of new solutions or applications.
• Create accounts for new users and assist with password or login problems.
• Test and evaluate new technology.
• Inventory Management of IT Equipment.
• Provide insight into technical requirements.
• Repair and replace equipment as necessary e.g., UPS Battery.

• Bachelor’s degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
• Minimum of 2-3 years prior experience in a Technical Support capacity
• Exceptional Customer Service and communication skills, both verbal and written
• Experience working as an IT help desk technician or in a similar customer support role.
• Must be a self-starter with the ability to adhere to procedure.
• Strong analytical, logical thinking and problem-solving skills
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback
• TESDA NC2 certification

Highly preferred:

• Experience using Office 365
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Working knowledge with various operating system and application e.g Microsoft Windows 10, 11 and Microsoft Office application
• Working knowledge (Cisco, Mikrotik, WIFI AP, Switches)
• Tech savvy, with experience working in a tech-related field.
• Eagerness to learn new technologies and systems.
• Exceptional Customer Service and communication skills, both verbal and written
• Knowledgeable about endpoint protection and associated best practices.
• Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanners, etc.
• Excellent organizational and follow-up skills with strong attention to detail
  

• Full-time contract.
• Attractive salary based on skill level and experience.
• Work alongside colleagues that share the same interests and passion for art and video games.
• Stable employment and professional growth in an international environment.
• A culture of diversity and inclusion to unite the most outstanding talents.
• Online training platforms and workshops to level you up.

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an experienced tech enthusiast with a passion for managing and training a future team of IT Helpdesk professionals in Level 1, 2, and 3? Do you have experience establishing processes and policies to optimise helpdesk support operations? If yes, we have an exciting opportunity for you to join our valued client, a business service industry company based in Queensland, Australia. 

We are seeking an IT HELPDESK TEAM LEAD to be responsible for establishing and leading a team of talented IT professionals, ensuring the delivery of exceptional IT support services to an Australian company. 

This is a full-time role, Monday to Friday, Dayshift. 

This is an Office-Based position in central Cebu City. 

The expected start date is February 2024. 

ABOUT THE ROLE 

We are seeking a highly skilled and motivated IT Helpdesk Team Lead to pioneer our IT team in Cebu, Philippines, on behalf of a leading Australian company. As the Team Lead, you will be responsible for establishing and managing the offshore IT support operations, leading a team, and ensuring the delivery of exceptional IT support services. In the first six months, you will have the opportunity to showcase your leadership capabilities, assist in the hiring and building of a new team, and utilise your proven experience in establishing processes and policies to set up and enhance our helpdesk support operations. This is a leadership role that requires strong supervisory skills, a deep understanding of IT support processes and the ability to drive success in a dynamic and multicultural work environment. 

RESPONSIBILITIES 

LEADERSHIP AND TEAM MANAGEMENT 

• Lead and inspire a team of IT professionals, fostering a positive and collaborative work environment. 

• Set clear goals and objectives for the team, monitor performance, and provide regular feedback and coaching. 

• Promote a culture of continuous learning and professional development within the team. 

• Manage scheduling, workload distribution, and resource allocation to ensure efficient operations. 

• Foster effective communication and collaboration between the offshore team in Cebu and the Australian counterparts. 

OFFSHORE IT SUPPORT OPERATIONS 

• Develop and implement IT support processes and procedures to ensure timely and effective resolution of technical issues. 

• Oversee the handling of IT support tickets, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets. 

• Monitor and analyze performance metrics and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. 

• Collaborate with the Australian counterparts to align processes, share best practices, and ensure seamless service delivery. 

CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT 

• Ensure high levels of customer satisfaction by delivering excellent IT support services and solutions. 

• Serve as a point of escalation for complex technical issues and customer concerns, providing timely resolution and maintaining strong client relationships. 

• Develop and nurture relationships with key stakeholders, both internally and externally, to understand their IT support needs and align services accordingly. 

• Regularly communicate with clients to gather feedback, address any issues, and identify opportunities for service enhancement. 

CONTINUOUS IMPROVEMENT AND INNOVATION 

• Stay up-to-date with industry trends, emerging technologies, and best practices in IT support. 

• Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of IT support services. 

• Identify opportunities for innovation and automation to streamline processes and improve productivity. 

• Encourage a culture of innovation within the team, fostering creativity and the exploration of new solutions. 

• Bachelor's degree in Computer Science, Information Technology, or a related field.  
• Minimum of at least ten (10) years of experience in IT support, with at least three years in a leadership or supervisory role, managing IT support teams. 
• Proven track record in establishing processes, policies, and SLAs in a helpdesk or IT support environment.  
• Experience and knowledge in AutoTask, Datto RMM, Webroot, Skykick, Office 365, UniFi & Ubiquiti, Network products, 3CX Telephony and IT Glue are highly desirable. 

• Strong technical knowledge across a wide range of IT systems, including hardware, software, and networks.  
• Excellent problem-solving and decision-making skills, with the ability to prioritize tasks and manage multiple projects simultaneously.  
• Ability to assess the severity and potential consequences of different issues, make informed decisions, and communicate priorities to the team clearly.  
• Outstanding communication and interpersonal skills, with the ability to effectively collaborate with team members, stakeholders, and end-users.  
• Demonstrated ability to lead and motivate a team, fostering a positive and productive work environment. 

BSA Solutions, Inc. emphasizes in: 

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law. 
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs. 
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success. 
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness. 
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities. 
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life. 
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development. 
• Encourages you to appreciate each moment and find balance in your lives, being fully present in the moment, cultivating mindfulness, and finding joy in the present. 
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness. 

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.  

Salary: P70,000 - P90,000 (Monthly Package)

Schedule: Monday – Friday (Shifting/Rotational)

What are we looking for?

Skills Required:

• At least 3 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment
• Troubleshooting MS Windows Desktop and Server operating systems 
• MS Office 365 and Exchange Server troubleshooting and administration
• An in-depth understanding of MS Active Directory and Group Policy
• LAN / WAN troubleshooting
• Previous experience working for a Managed Services Provider is highly regarded
• At least one industry certification such as Microsoft, Citrix, Cisco or similar
• A proven ability to demonstrate initiative and attention to detail
• A customer centric approach displaying both empathy and integrity

• ITIL experience and/or certification

Nice to Have:

• Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Business Administration, or equivalent
• A proven ability to demonstrate initiative and attention to detail
• A customer centric approach displaying both empathy and integrity
• ITIL experience and/or certification

What will you do?

• Remote incident resolution and request fulfilment to SLAs
• Active Directory administration
• User creation and termination requests.
• Remote configuration of hardware and software
• Create Knowledgebase articles and process documents, where possible.
• Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
• Basic network troubleshooting and fault finding

• Work with third parties to Facilitate repair work for onsite desk side equipment
• Adherence to company’s service procedures.

Join the awesome team and enjoy these benefits & perks:

• Home-based work setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Since 1998, our client has been helping organisations access technology to their business advantage. They achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P140,000 to P160,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 5:00 PM AEST)

What are we looking for?

Skills Required:

• 5+ years IT experience, ideally in eCommerce, with expertise in test case documentation, execution, and best practices like test planning, scheduling, defect management, and reporting.
• Well-versed in software development projects and the Software Development Lifecycle (SDLC).
• Knowledge or understanding of programming languages (Java, .NET, C++, XML, HTML etc.)
• Skilled in using test management and automation tools to streamline testing processes.
• Proven experience working directly with teams to ensure successful software delivery and implementation and collaborating with business teams for comprehensive pre-deployment testing.
• Understanding of Web technologies, Mobile Applications, and B2C/B2B eCommerce sites.

Nice to Have:

• ITIL Certified preferred.
• Strong problem-solving skills.
• Excellent written and oral communication skills.
• Customer focus and attention to detail.
• Agile environment experience.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2-3 days per week Office-based; 2-3 days per week Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia deliver world-class supply chain solutions across the APAC region. Their experience comes from the successful delivery of solutions across 3PL, FMCG, retail, warehousing, and transport. With a talented team of highly skilled, technically advanced and operationally experienced consultant which all share fabric of service, commitment and excellence.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

For Immediate hire In-Office position reporting to our Office in Pasig 

IT Help Desk Job Description:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

IT Help Desk Responsibilities:

·         Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs; 

·         Sets up and configures desktop computers, peripherals and accounts assigning security level;

·         Installs software and installs and repairs hardware and peripherals;

·         Tests programs;

·         Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;

·         Maintains systems, databases and web pages;

·         Administers user accounts;

·         Designs and produces basic reports;

·         Transfers computer files between platforms;

·         Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems; 

·         Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns; 

·         Arranges for distribution of output to customer;

·         Maintains records;

·         Contributes to unit goals by accomplishing related duties as required.

Salary: P50,000 - P80,000 (Monthly Package)

Shift: Mid (8:00 AM - 5:00 PM GMT)

What are we looking for?

Skills required:

• At least 3 years of experience in an IT Support Engineer role
• Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
• Windows and/or Linux server administration experience, and virtual machines
• Networking Experience (Cisco, Mikrotik, Draytek)
• Storage and Backup

What will you do?

• The position available is to become a 1st or 2nd line IT support engineer.
• You will be predominately servicing client needs over the telephone or via remote control software.
• You will report to the helpdesk team leader and be responsible for managing your own ticket queue ensuring all support issues are dealt with professionally and within SLA.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our UK client is one of the well-known provider of high-level IT support services to both the SME and Education sectors since 2004.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Salary: P30,000 to P45,000 (Monthly Package)

Shift: Rotating Schedule

What are we looking for?

Skills Required

• With 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies, including MS Office suite, Exchange Office 365, and Windows 10
• Ability to support networking issues including cabling and wireless, remote access connectivity (VPN), IP telephony and mobile devices
• Exposure to Ticketing Tools and Active Directory
• Excellent technical and troubleshooting skills

Nice to Have:

• Exposure to Servicenow, Salesforce, Share Point and Point of Sales (POS)
• Familiarity with ITIL Foundation
• Knowledge of the Retail Industry

 What will you do?

• Delivering first level support in a Service Desk environment. Handle calls professionally, courteously, and effectively, adhering to standard procedures. Address intermediate technical issues based on experience and expertise
• Manage application deployment using approved software tools.  Ensure strict compliance with licensing and maintain accurate inventory records
• Own incidents and requests until resolution, keeping customers informed and collaborating with relevant teams for solutions
• Handle intermediate-level administration for all systems, including VPN support and phone/voicemail management. Address information security threats and guide junior staff in security administration across various platforms
• Recommend and schedule hardware and peripheral improvements, upgrades, and repairs
• Ensure hygiene of incidents and requests in the CWR’s incident management system, adhering to all quality and regulatory standards
• Ensure all relevant processes within the responsibility area are well-documented and current

 Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage, and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

The client is an Australian company operating a chain of retail pharmacies both locally and internationally generating billion dollars in revenue. The company is one of Australia's largest pharmacy retailers with over 500 stores in Australia and employs over 20,000 staff.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

MySigrid is looking to hire an ambitious, experienced, and resourceful IT Support Staff to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that’s responsible for full software development, from conception to deployment.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

YOUR ROLE AS AN IT SUPPORT STAFF

As an IT Support Staff at MySigrid, you will play a pivotal role in ensuring the reliability, functionality, and performance of our IT systems and software applications. Your expertise will be critical in maintaining the high standards of quality we strive for. You will work collaboratively with our IT support and development teams, actively contributing to the identification, reporting, and resolution of issues, as well as conducting thorough testing to enhance our technology infrastructure.

KEY RESPONSIBILITIES:

• Collaborate closely with the IT support team to provide technical assistance and expedite issue resolution.
• Receive, meticulously document, and track reported bugs and issues, ensuring their prompt and effective resolution.
• Conduct comprehensive testing and diagnostics to identify system-related failures and prepare detailed resolution reports.
• Proactively identify and implement maintenance techniques to minimize downtime and enhance system efficiency.
• Assist in optimizing software and systems for superior performance, working alongside the development team.
• Develop and implement strategies to optimize lookup processes within our IT systems.
  

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in quality assurance and IT analysis.
• Proficiency in programming languages and scripting (e.g., Javascript, SQL).
• Proven experience in programming.
• Familiarity with automated testing tools.
• Familiarity with lookup tables, indexing, and database optimization.
• Proven experience in resolving errors related to office applications.
• Excellent problem-solving and troubleshooting skills.

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package.

• Vacation leave and Sick leave credits.
• HMO Package for the employee and two codependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core value: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets twice a month at a minimum.

The primary responsibility is troubleshooting problems with software for IT end users, you are the first-level contact for customers and you’ll give them step-by-step instructions to help solve their problems using various diagnostic tests.

•       Responding to customers by email, DM or ticketing system to help solve their issues Performing diagnostic tests to help resolve problems

•       Tracking, routing and redirecting information about issues to the proper resources

•       Creating and updating documentation so the rest of the team can use it Following up with customers to make sure their issues are resolved and providing feedback