Customer Service Agent (Social Media Moderator)
11 months ago
Summary of the PositionAs a Customer Service Agent, it is your responsibility to act as a liaison between the management team and its customers. Gaini..
Summary of the Position
As a Customer Service Agent, it is your responsibility to act as a liaison between the management team and its customers. Gaining experience in managing customers' queries and concerns in a professional manner through constant communication, and ensuring the protection or brands from harmful content on various social media platforms. You will be trained and have experience in communicating effectively with customers, analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world.
Here’s What You Will Do:
- Solve customer problems in a professional and timely manner
- Send follow-up emails/messages to the customers regarding their concerns
- Respond to potential customers by providing accurate information about our products and services
- Use our online platform to monitor content
- Maintain constant communication with your shift manager to resolve any issues or questions
- Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly
- Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
- Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
- Work with various brands from different industries to detect, review and monitor all kinds of content
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