We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
Troubleshoots minor equipment malfunction and corrects them as directed by knowledge-based tool, IT Service Desk and/or Shift Supervisor.
· Monitor user and system adherence to security standards.
· Evaluates and tests equipment, network/software, and system tool products and submit recommendations to the shift supervisor.
· Operates and monitors divisional operating systems, platforms, network, servers and software and escalates and/or resolves exceptions in accordance with established procedure.
· Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
· Escalates issues to higher level of support when needed.
· Document, track and monitor problems to ensure timely resolution.
· Sets and loads computer equipment with required items and prepares equipment for operations.
· Gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
· Ensures hardware accessories are functional and usable. Troubleshooting hardware issues is the primary scope of support.
· Provides physical support to all system users.
· Acts as second layer of support to prepare machines for WFH users, configures VPN for out of office environment and arranges logistics of technology items for delivery for home use.
Join the A-Team and experience the A-Life!
