Customer Account Analyst is responsible for all collection activity related to Accounts Receivables. Provides timely, accurate and efficient support in collection operations particularly Basco Accounts. He /She is also responsible to ensure all checks and cash collections are collected on time from the customers. Payment posting and counter validation is also his/her responsibility. Custodian of the customer's records either digital or original copies. Responsible for updating customers' accounts through the authorized financial system and official site/apps by the management.
Focus on customer’s payment collection as endorsed by the Team Leader
Ensure all collections are remitted on time either thru bank deposits or remitted to the cashier on a daily basis.
Ensure that all returned checks are properly monitored and coordinated to the customer for proper disposition.
Be an ambassador in achieving the team's goal on digital payments method, not limited to Gcash, Petnet,Palawan Pera Padala, online banking and the like.
Ensure that the customer's Statement of Accounts are accurate as reference for collection.
Work hand in hand with the Sales team to strategize the collection effort especially accounts on past due.
Sending of collection and demand collection letters must be timely and proof must be properly filed in each customer’s account folder.
Endorse in a timely manner to the credit team the accounts due for court litigation.
Customer profile must be ready anytime as requested. A site visitation to validate records is required.
Prepares reportorial required by the management like aging report, collection report , credit/debit memos, Creditable Withholding Tax and all other reports necessary to submit to the management.
Performs other tasks as maybe assigned by the immediate supervisor.
