Total 12 Director/C-Level Customer Service job vacancies

LOOKING FOR FILIPINO CANDIDATES

Position : Head of Finance 

Work Hours (Client) : M-F, 9am-5pm PST timezone 

Holidays : US Holidays       

Pay Range : $2000 - $3000/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We are one the fastest growing online fitness companies in the world. Led by a veteran executive team with a track record of success and over 28 years of experience in the online health and fitness industry. We’ve helped over 100,000 individuals achieve their goal weight through expertly crafted plans tailored to their unique hormonal profile. They are committed to equipping each individual with the tools necessary for sustained, long-term weight management that aligns with their individual lifestyle and preferences.

Duties and Responsibilities:

The role of Head of Finance and Certified Public Accountant (CPA) represents a pivotal position within the client's business, embodying a fusion of financial stewardship, strategic leadership, and regulatory compliance. This essay provides a comprehensive overview of the responsibilities and requirements associated with this multifaceted role.

Specific Duties and Responsibilities:

• Managing the financial reporting for the organization. This includes monthly financial reporting, budgeting and forecasting, 
• Financial plans and all statutory financial reporting
• Providing sound financial support and insights to enable the ELT to make critical business decisions
• Presentation of financial results and insights to the Executive Team
• Play a key role in the formulation of the business's strategy
• Managing and overseeing the taxation affairs of the organization and liaising with the external tax firm for specialist advice
• Managing and overseeing the cash flow of the company and ensuring it has the appropriate controls
• Managing and overseeing the company's banking and borrowing arrangements
• Managing and overseeing the company’s financial systems
• Investment appraisal and analysis
• Presenting results to non-finance people to understand
• Accounts Payable, Accounts Receivable, Tax, Treasury, Payroll, Financial and Management Accounting functions.
• Risk Management to ensure the business has a solid risk framework in place
• Advising and implementing best practice methods to increase revenue and reduce costs
• Managing and tracking budget and accounting information including billing, collections, and tax information

Candidates with an understanding of marketing or direct response marketing experience would be ideal. Calculating customer lifetime value, AOV, or CAC will be a part of the role.

Minimum Requirements:

• BSc/BA in Accounting, Finance or relevant field.
• Candidate with MSc/MBA or relevant certification (e.g. CFA/CPA) is a plus.
• 5+ years of experience and proven work experience as a Head of Finance, Director of Finance or similar role.
• Candidates must have experience in US Taxes.
• In-depth understanding of cash flow management, bank reconciliation and bookkeeping.
• Hands-on experience with budgeting and risk management.
• Excellent knowledge of data analysis and forecasting models.
• Proficiency in accounting software like Quick books or other relevant accounting tools.
• Excellent English Communication Skills
• Solid analytical and decision-making skills.
• Leadership abilities.
• Must be confident, passionate, and very willing to work to grow the company through this role.
• Looking for very talented, very qualified talent with a breadth of experience.
• Someone who is looking to be a part of a growing team, work across multiple businesses, and contribute to the growth of a startup.

1 week PTO/ year

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

As a Service Delivery Director, you will provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring. Develops and recommends tactical and strategic plans for information processing operations.

What you will be doing:

• Monitors staff performance, works with employees to implement goals and document progress.

• Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.

• Manages staff to ensure all duties are performed in an accurate and timely manner.

• Develops and implements department policies and procedures.

• Ensures deadlines and production schedules are met and reallocates workloads as necessary.

• Performs resource planning and allocation and supports direct reports in meeting work requirements.

• Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.

• Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.

• Manages internal and external communications/escalations on issues.

• Understands processing environments for supported products and services.

• Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.

• Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.

• Other related duties assigned as needed.

What you will need:

• Must have at least 15 years of work experience as a Service Delivery Director spearheading project implementations for Banking and Payments.

• Must have an extensive knowledge with PaaS and have project implementation background for Payments: IST Switch, EMV, Switch Implementations, Card Migration.

• A sound background with Resource Management, System and Product Analysis/ Development for Financial Services.

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

• Requires strong management, organizational, team building, coaching and mentoring skills

• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance

• Considerable knowledge of IT production administration and operations activities and controls

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

LOOKING FOR FILIPINO CANDIDATES

Position : Creative Director

Work Hours (Client) : 9 am to 6 pm, EST, M-F

Work Hours (MNL) : 9 pm to 6 am, EST, M-F

Holidays :       TBD

Pay Range : $200-$2500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

Company is a content creation and education company in the finance, credit card, and investing space. Founded in 2021, the company has a devoted following of 1.5+ million subscribers and works with a variety of brand partners.

We believe in investing in our people, recognizing their hard work, and rewarding their growth and loyalty. We are dedicated to creating a supportive and rewarding work environment where every team member feels valued and motivated.

Joining the company means being part of a forward-thinking company that values innovation, commitment, and the contribution of each team member. We're excited to see how you can help us grow, and we're equally excited to help you grow with us.

Duties and Responsibilities:

• Brand Development & Leadership: Champion the company's creative vision, ensuring cohesive and impactful brand messaging across all platforms and spearheading innovative strategies to elevate the brand.
• Comprehensive Content Strategy: Direct the creation and execution of a multi-platform content strategy, expanding our digital presence on Youtube with a focus on engaging content
• Social Media Expansion & Engagement: Craft and implement growth strategies for social media platforms on Youtube, Instagram, and Twitter, enhancing brand visibility and engagement through creative and consistent content planning.
• Graphic Design & Visual Creativity: Apply expert graphic design skills to produce compelling visuals for social media posts, website content, merchandise, and promotional materials, reinforcing the brand's visual narrative.
• Analytics & Content Planning: Utilize analytics tools to glean insights into content performance, leveraging this data to strategically plan and schedule content that aligns with audience preferences and brand goals.
• Collaborative Leadership: Coordinate closely with the international team, guiding content and visual strategies based on analytics, and ensuring cohesive efforts across all creative projects.
• Quality Assurance & Content Excellence: Oversee content across platforms, ensuring continuous improvement in quality and alignment with our brand's high standards.
• Strategic Partnerships & Sponsorship Engagement: Establish and maintain relationships with sponsorship partners, aligning with our brand's strategic objectives and enhancing our market presence.
• Brand Innovation & Diversification: Drive brand growth through exploration of new verticals, including livestreams, educational courses, and a potential podcast, maintaining a dynamic and evolving brand presence.
• Educational Course & Material Development: Lead in the creation of educational content and courses that enrich our audience's understanding and engagement with our key topics.
• Live Stream & Podcast Production: Oversee the technical and creative aspects of live stream and podcast production, ensuring a high-quality output that engages and grows our audience.
• Merchandise Design & Promotion: Direct the design and marketing strategies for merchandise, ensuring products align with brand identity and resonate with our audience.

Minimum Requirements:

• Must have been in the creative industry for at least 5 years
• Proven experience of at least 2 years as a Creative Director or similar role handling a creative team.
• A strong PORTFOLIO in digital content creation, social media management, and brand development.
• Ability to manage a team and collaborate effectively
• Excellent communication and project management skills
• Exceptional skills in photography and videography
• Must have basic skills in editing and post-production.
• Proficient in analyzing content performance and using insights to inform content strategy.
• Strong communication and interpersonal skills, capable of fostering relationships with partners and working collaboratively across teams.
• Creative, strategic thinker with the ability to manage multiple projects simultaneously.
• Experience in crypto, credit cards, finance, self-improvement & business is a MAJOR plus.

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate IT Service Desk. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations. This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.

• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.

• Omni-channel experience-Providing seamless support across multiple communication channels.

• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.

• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.

• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.

• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities

Transformational Leadership: Inspire, motivate, and guide the service desk team to achieve their full potential while fostering a culture of continuous improvement and excellence.

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.

• Monitor and evaluate team performance, providing feedback and coaching for improvement.

• Ensure service level targets are met and address all service-level complaints.

• Apply creative thinking to drive automation goals and align with technology strategy.

• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.

• Build strong relationships with leaders and stakeholders to command their attention.

• Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.

• Develop and execute a strategic plan for the service desk, aligned with organizational goals.

• Collaborate with cross-functional teams for continuous improvement initiatives.

• Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.

• Stay updated with industry trends and emerging technologies.

•  Support the adoption of new technologies and tools.

•  Ensure information security and risk management are embedded within the culture.

•  Direct the secure operation and maintenance of corporate computing and networking infrastructure.

•  Provide subject matter expertise and manage external and internal collaboration projects.

•  Ensure change management best practices are followed for organizational initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Oversee the development and execution of the company's technology strategy
• Develop and implement IT governance frameworks, policies and standards
• Lead and manage a team of IT professionals
• Ensure the smooth operation of all IT systems across the organization
• Develop and maintain cyber security and risk management protocols
• Provide leadership and strategic direction to the technology team
• Align technology investments with business objectives

• Bachelor's degree in Computer Science or a related field
• At least 1 year of relevant senior leadership IT experience role
• Strong expertise in cloud computing, SaaS, PaaS, and IaaS
• Familiarity with agile software development methodologies and DevOps practices
• Strong understanding of project management principles and best practices
• Excellent communication and leadership skills

Position : EA / Chief of Staff

Working Hours : 10am-6pm Eastern

Salary Range : 1000 - 1,500 USD

ABOUT THE ROLE:

We are seeking a proactive and versatile Executive Assistant/Chief of Staff to support our team. This role will involve overseeing day-to-day operations, troubleshooting issues, and ensuring smooth functioning across various aspects of the business.

SCOPE OF WORK:

• Ensure efficient operation of daily tasks and processes
• Troubleshoot problems and implement effective solutions
• Maintain open communication channels within the team
• Handle administrative tasks as needed
• Assist with special projects and initiatives as assigned
  

MINIMUM REQUIREMENTS:

• Proficiency with Google Suite (Sheets, Docs, Email)
• Tech-savvy with the ability to quickly learn new tools and software
• Familiarity with email marketing tools such as ActiveCampaign (training available)
• Strong communication skills, both written and verbal
• Analytical mindset with logical problem-solving abilities
• Previous experience in a similar role preferred but not required

Australian-based company founded in 2012. With their laser focus on the ServiceNow platform, they facilitate a continuous flow of value by engaging businesses & IT, facilitating technology change, aligning sourcing and optimizing internal IT management capabilities.

The Director of Regional Service Delivery plays a vital role in establishing and enhancing the delivery center's capabilities for the Asia Pacific region. This includes expanding and sustaining Delivery Services to support Project and Managed Services in Australia, Thailand, Malaysia, and the Philippines. The Director ensures that regional teams effectively contribute to the organization's goals, are efficiently managed, and maintain a high standard of quality in their output.

Responsibilities:

• Develop and implement a comprehensive service strategy for the APJ region in line with company objectives.
• Ensure high-quality service delivery and customer satisfaction in the region.
• Build and maintain strong customer relationships to identify growth opportunities.
• Manage the financial performance of the services organization, focusing on revenue growth and cost efficiency.
• Lead the team with visionary leadership, attracting and developing top talent.
• Work collaboratively with various teams to ensure alignment and effective communication.
• Mentor and coach team members for professional development.
• Establish strong relationships with key stakeholders for aligned collaboration.
• Attract, hire, and retain a diverse and high-performing team, addressing skill gaps.
• Implement talent management strategies, fostering an inclusive and supportive work environment.
• Execute performance management and encourage continuous learning and growth within the team.
• Develop and execute a strategy for the Delivery Centre, ensuring efficient operations and technology utilization.
• Foster relationships with partners like ServiceNow to enhance service offerings.
• Collaborate with the Director of Services for successful service engagements and standardized processes.
• Optimize resource allocation and establish KPIs for service delivery and customer satisfaction.
• Manage the Delivery Centre budget, analyze financial data, and collaborate with teams for financial control and risk mitigation.

• Extensive experience in a leadership role within the Services or consulting industry space, preferably at regional or global levels.

• Proven track record of developing and executing successful services strategies, driving revenue growth and customer satisfaction.

• Strong background in managing remote service delivery operations, ensuring high-quality outcomes and efficient processes.

• Financial acumen with a track record of effectively managing budgets, driving profitability and optimising financial performance.

• Excellent leadership and team development skills, fostering a culture of collaboration, innovation and high performance.

• Experience in collaboration with cross-functional teams, such as sales, marketing, delivery, and managed services to achieve business objectives.

• Effective communication and stakeholder management skills with the ability to influence and engage stakeholders at all levels.

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Job Title: Technical Lead/Chief Technology Officer

Salary Range: $2,500

Schedule: flexible, must be present in meetings

Job Summary:

We are actively seeking an experienced Technical Lead/Chief Technology Officer (CTO) to spearhead an exciting application development project. In this role, you will be responsible for overseeing the development and implementation of our software solutions, collaborating with cross-functional teams, and providing technical leadership. You will work closely with the management team to align our technology roadmap with the company's goals and objectives.

Responsibilities:

• Lead the development and implementation of our software solutions
• Provide technical leadership to the development team
• Collaborate with cross-functional teams to define and execute technology strategies
• Drive innovation and continuous improvement in our software development processes
• Ensure the scalability, security, and reliability of our software solutions
• Stay up-to-date with the latest industry trends and technologies
• Mentor and coach team members to foster professional growth
• Manage vendor relationships and evaluate technology solutions
• Contribute to the development of the company's technology roadmap
• Participate in strategic planning and decision-making processes

• In-depth understanding of how AI systems operate
• Minimum of 5 years hand-on experience
• Strong project management skills
• Extensive experience with software development and architecture
• Strong knowledge of programming languages and frameworks
• Experience with cloud computing and DevOps
• Excellent leadership and communication skills
• Ability to collaborate effectively with cross-functional teams
• Strong problem-solving and decision-making abilities

Holidays: PH/US Regular Holidays

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Chief Financial Officer

Work Hours: M-F; 9:00 AM-5:00 PM EST / 10:00 PM-6:00 AM PH Time

Salary: 2,000-3,000 USD per month

Duties and Responsibilities:

• Complete daily bank deposits and cash applications.
• Complete monthly bank reconciliations.
• Manage cash flow daily.
• Complete financial statement reviews on a monthly or quarterly basis.
• Complete year-end close-out.
• Create and maintain ongoing company budgets.
• Review proformas and urgent payment for vendors.
• Manage credit card payments in Paytrace and apply in QuickBooks.
• Maintain all project-related files on the company-wide shared drive.
• Other duties as required (e.g., data entry, maintaining various spreadsheets, etc.).
• Handle all AIA Billing.
• Handle 1099s, intercompany, cash flow analysis, and speak daily with ownership.

Accounts Receivable (AR)

• Spearhead all collections efforts and proactively reach out to customers when they are past due and keep notes of all ongoing conversations.
• AR aging report generation.
• Send past dues according to the AR aging report.
• Reconcile QuickBooks customers according to the Billing sheet.
• Deposit invoices in QuickBooks.
• Reconcile customer job with the payment.
• Response to payment request emails from vendors.

Accounts Payable (AP)

• Deposit checks.
• Enter vendor invoices in Bill.com.
• Put vendor invoices in the Project Management folder for approval.
• Review vendor invoices approved by Project Management and update the excel file for payment.
• Enter credit memos in Bill.com.
• Reconcile AP between QuickBooks and Bill.com and vendor statements.
• Resolve vendor issues and unreconciled accounts.
• Bill out CI billing in the Project Manager’s folder.
• Reconcile credit card accounts.
• Reconcile bank statements.
• Reconcile invoices vs. job profitability to ensure the right job allocation.
• Enter expenses invoices in Bill.com and mark them as paid.
• Save checks in the project folder.
• Process Accounts Payable invoices and W-9 verification for new vendors.
• Complete weekly Accounts Payable check run and monitor when invoices are due.

• A minimum of 5 years of experience as a CFO, with extensive experience in growth and middle-market companies.
• Proficient in using QuickBooks and has experience with various online banking portals.

• Background in distribution businesses, preferably with drop ship experience.
• Exceptional leadership abilities and experience in managing finance teams.
• Strong proficiency in financial modeling, forecasting, and cash flow analysis.
• Fluent in English, both written and spoken.
• A track record of success in strategic financial planning and execution.
• Bachelor’s degree in Accounting, Finance, or a related field; an MBA or CPA is highly preferred.
• Ability to operate at a high level of autonomy, demonstrating both strategic thinking and the capacity to lead day-to-day financial operations.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Executive Assistant/Chief of Staff

Work Hours: M-F; 9:00 AM-5:00 PM Central Time/11:00 PM-7:00 AM PH Time

Salary: 1,300-1,800 USD per month

About the Job:

Executive Assistant with self-directed advancement. The successful candidate will handle administrative and project management tasks.

Duties and Responsibilities:

• Maintain/update data in HubSpot.
• Maintain/update database in Airtable.
• Daily project management (calls with providers and clients) and updates in Asana.
• Tracking scorecards and measurables for reporting.
• Managing calendar and scheduling.
• Documenting processes and procedures (AORs and SOPs).
• Create and document SOPs in the Handbook.
• Provide administrative support (professionally and personally).
• Interact with clients and vendors.
• Perform general research, and create reports.
• Implement and execute operations processes.
• CRM (Hubspot) data integrity.
• Contract and order management (more task management than project management).
• Help with company procedures.
• Assist with hiring (job descriptions, interviews, shortlisting, etc.) 

• 2-3 years of relevant experience in the role.

• Excellent English spoken and written.
• Has experience working as an EA (ideally with a larger company with structure, and also with the owner/founder using an EA for the first time).
• Has done this using Google Workspace for email and calendaring with executives.
• Has used project management tools like Asana and HubSpot.
• Has been working in the US time zone.
• University educated; Bachelor's level of education is important, sophisticated, and cosmopolitan.
• Appropriate computing resources, internet, and backups are required.

Ideal/Preferred:

• Tools: Slack, Zoom, Canva, DocuSign, Loom, and Airtable.
• Background in Engineering and Legal (or potentially paralegal).

Personality/Attitude/Culture Preference:

• Needs to have high attention to detail, be self-starting, self-motivated, highly accountable, resourceful, highly independent, self-directing, experienced, and a capacity+drive to learn and advance.

Position : Director of Sales & Support

Working Hours : 9am - 5PM M-F, Central Standard Time

Salary Range : $2500-$3500

Duties and Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence
• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

• 5-10 years of proven experience as a Sales Manager or similar role, with a track record of achieving sales targets and driving revenue growth
• Experience in the customer support field, with a focus on delivering excellent customer service and maintaining customer satisfaction.
• Excellent communication and presentation skills, with the ability to build and maintain relationships with key clients and partners.
• Results-driven mindset with a passion for exceeding performance goals.
• Strong analytical skills, with the ability to analyze sales data and market trends.
• Proficiency in Hubspot is required.