Total 959 Customer Service job vacancies in Metro Manila, National Capital Region

This role is perfect for an experienced Customer Service Representative who desires to be part of a rapidly growing company that has a diverse team all around the world.


Company Profile:

Our client brings greater business efficiency and value to self-storage operators by automating the lien to auction process. Using an AI-enabled SaaS solution, they simplify the cumbersome task of managing delinquent tenant accounts from notification and advertisement through to auction.

Since launching in 2020, our client has emerged as a trusted partner in self-storage, bringing the benefits of automation to a rapidly growing commercial real estate sector.

Our client operates in the Self-Storage Real Estate prolific industry. The market counts more than 65,000 Locations across the US. They provide an automation solution that provides value to self-storage operators in several meaningful and proven ways. Automating the payment collections to avoid the lien process risks, maximize revenues, payments, reduction of bad debt and overall consistent tenant collection reminder experience. They currently automate the liens for clients located across all states. Their company is growing fast, is building up its talented leadership team to maximize quality growth and leadership in the marketplace.

Overall purpose and responsibilities of the role:
The Customer Service Representative will play a crucial role in ensuring the satisfaction and success of the customers, you will be main responsible in providing exceptional support, address inquiries and resolve issues using Zendesk to enhance the overall customer experience.

Duties & Responsibilities:


1. Customer Support: Respond to customer inquiries promptly and professionally via various channels, including email, chat, and phone, utilizing Zendesk as the primary support platform.Assist customers with product-related questions, technical issues, and general queries.Provide step-by-step guidance on software usage, features, and troubleshooting, leveraging Zendesk's features for efficient issue resolution.

2. Issue Resolution: Investigate and analyze customer issues to identify root causes and provide effective solutions, using Zendesk's ticketing system to manage and track customer cases.Collaborate with the technical support team to escalate and resolve complex technical problems, documenting the resolution process within Zendesk.

3. Product Knowledge: Maintain a deep understanding of our SaaS products and stay updated on new features and updates, updating Zendesk's knowledge base for customer self-service.Educate customers on the benefits and capabilities of our software, utilizing Zendesk for creating and sharing relevant documentation.

4. Customer Education: Conduct product demonstrations and training sessions for customers to enhance their understanding and utilization of our SaaS solutions, leveraging Zendesk for scheduling and tracking training sessions.Develop and update knowledge base articles and tutorials in Zendesk for self-service customer support.

5. Customer Feedback: Actively gather customer feedback and insights to share with the product development team for continuous improvement, using Zendesk surveys and feedback tools. Advocate for customer needs and preferences within the company to drive enhancements to our SaaS offerings, with Zendesk as a central platform for feedback aggregation.

6. Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in Zendesk, ensuring data integrity and accessibility for future reference.

7. Cross-functional Collaboration: Collaborate with sales, marketing, and product teams to ensure a cohesive customer experience throughout the customer lifecycle, utilizing Zendesk integrations to streamline communication and information sharing. Provide insights to the sales team based on customer interactions to support upselling and retention efforts, with Zendesk as a central repository for customer information.

Skills & Qualifications:

• High School diploma is required; bachelor’s degree is preferred.
• Minimum of 4 to 5 relevant experience in customer service, preferably in Saas or technology-related industry.
• Proven 3 years of experience using Zendesk.
• Familiarity with CRM software and support ticketing systems
• With technical aptitude and the ability to quickly learn and understand software applications.
• With customer-centric mindset with a passion for delivering exceptional service.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced and dynamic environment.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Marketing Assistant

Working Hours: Monday to Friday 9 am-6 pm EST /  Monday to Friday 9 pm-6am PHT

Salary Range: 900-1,500 USD/month

Holidays: TBD

About the company: 

A digital marketing company that can bring strategic, creative, and executional firepower to move your marketing forward.

Duties and Responsibilities:

• Managing social media accounts across a handful of clients (minimum of 5)
• Posting on behalf of the client on their social media accounts
• Scheduling content
• Doing data analytics and reporting
• Manage data reporting process
• Help with keyword research(SEO) and potentially ad management

• Minimum of 3 years of experience 
• Preferred tools: Looker Studio, ahrefs, ChatGPT, Surfer SEO, Google Ad, Meta Ad, Linked In Ad, Gsuite (sheets, drive), Hubspot, Mailchimp, Asana
• Some familiarity with Youtube, SurferSEO, Hootsuite, WordPress, Elementor,  and Webflow

Position: Back-End Web Developer

Pay Range: Upto - $2000/month

Shift: TBD

About the Role:

As a Backend Web Developer, you will be responsible for designing, implementing, and maintaining the server-side components of our web applications. You will work closely with our front-end developers and collaborate with cross-functional teams to ensure the seamless integration of front-end and back-end systems.

Duties and Responsibilities:

• Develop and maintain server-side applications and API endpoints
• Debugging WordPress UI/UX for responsiveness & interface bugs/ errors
• Taking our UI/UX designer's figma layout and building out the pages
• Collaborate with frontend developers to implement and integrate user-facing features
• Optimize applications for maximum speed and scalability
• Implement security and data protection measures
• Conduct testing and debugging of backend applications
• Document code and maintain technical specifications
• Stay up-to-date with industry trends and best practices

• Proven 2+ years experience as a Backend Web Developer or similar role
• Strong proficiency in server-side programming languages such as Node.js, Bootstrap, Next.js or React
• Experience working with Webhook / API Development
• Experience with WordPress
• Knowledge of Divi Builder (be familiar with ANY wordpress GUI block  editor as well if needed)
• Familiarity with CSS, HTML, Github
• Understanding of web application security principles
• Excellent troubleshooting skills
• Strong collaboration and communication abilities

**FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES ONLY**

Job title: Shopify Support

Pay Rate: $900-1,500

Work Hours: M-F Flexible with 2 hours PST overlap

Responsibilities:

• Manage and maintain our Shopify product catalog of over 3,000 product listings that need to be reviewed for accuracy, and optimized according to our standards
• Create and update product pages, ensuring accurate and appealing product descriptions and images
• Stay updated with the latest Shopify features and best practices to optimize website performance and customer experience
• Manage product listings, including uploading and updating product information

• Minimum 2 years of experience
• Above Average to Excellent Communication and Written Skills
• Proficient in Shopify, Flexpoint (big plus), Google Sheets, and Google Workspace
• E-commerce experience is preferred. 
• High attention to detail, able to follow rules/style guide, and a good decision maker.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Social Media Marketer

Working Hours/Shift: M-F 9 AM-5 PM EST

Salary Range: $1000 - $1800/month

We are currently seeking a Social Media Marketer to join our team. The ideal candidate will have a passion for all things marketing and technology and should be a proactive and creative individual to engage our customers and followers across several social media platforms.

Key Responsibilities:

Develop, implement, and manage our social media strategy. Create dynamic written and visual content for various social media platforms.
Regularly make posts and generate discussions on various social media platforms such as Facebook, Twitter, Instagram, LinkedIn, etc.

Respond effectively and timely to comments and inquiries on our posts and discussions in various groups.

Stay up-to-date with the latest digital technologies and social media trends. Identify and monitor competitors and social media marketing industry trends.

Analyze web traffic and relevant community metrics.

Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification

Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action

Set up and optimize company pages within each platform to increase the visibility of company’s social content

Moderate all user-generated content in line with the moderation policy for each community

Create editorial calendars and syndication schedules

Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information

Collaborate with other departments (customer relations, sales, etc) to manage reputation, identify key players and coordinate actions

Proven working experience in social media marketing or as a Digital Media Specialist

Excellent consulting, writing, editing (photo/video/text), presentation and communication skills

Demonstrable social networking experience and social analytics tools knowledge

Adequate knowledge of web design, web development, CRO and SEO

Knowledge of online marketing and good understanding of major marketing channels

Positive attitude, detail and customer-oriented with good multitasking and organisational ability

Fluency in English

BS in Communications, Marketing, Business, New Media or Public Relations

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Job Title: 

Salary Range: 

Schedule:

bout the Client

We are a progressive payment portal platform, offering solutions that transform the way businesses handle monetary transactions.

About the Role
As a Technical Support Specialist, you will be responsible for providing exceptional customer support services for our clients. You will handle various issues, from non-technical to billing-related concerns, integrating APIs, and answering technical concerns. Your role is vital in ensuring the smooth operation of our clients’ payment portal experience.

Responsibilities

• Answer client tickets as they come in, resolving both technical and non-technical issues 
• Work closely with clients to integrate APIs 
• Handle billing-related questions and issues 
•  Offer solutions and assistance to a wide range of technical queries

• At least 2-3 years of experience in a technical support role 
• Strong English communication skills, both written and verbal 
• Technical background is an advantage 
• Familiarity with tools such as Slack, Helpscout, Ticketing system, Stripe, and Paypal is a plus, but not mandatory 
• Strong problem-solving skills and the ability to work independently

LOOKING FOR FILIPINOS OR PHILIPPINE-BASED CANDIDATES

Position: Sales Development Representative

Work Hours: Mon to Fri, 9AM – 5PM EST|9PM – 5AM Philippine time

Pay Range: $1000 per month, plus up to $1000 monthly performance-based bonus

Look-Alike Account and Contact Identification

• Identify “look-alike” accounts to those already successfully advertising with Wellput.
• Work with our lead gen team to identify appropriate contacts for each account.

• Add contacts to the appropriate sequence in Outreach and begin an outreach sequence, including email and LinkedIn.  

New In-Newsletter Account Review Process

• Accounts currently sponsoring email newsletters. 
• Review and analyze newly identified accounts advertising in newsletters from our lead gen team, updating their status in the system as either Approved: Needs Contacts, Declined Account, Prospected, Client, Need to see the newsletter, or Lead is too old.
• Add contacts to the appropriate sequence in Outreach and begin an outreach sequence, including email and LinkedIn.  

Previous In-Newsletter Account Review Process

• Accounts currently sponsoring email newsletters, who we had previously reached out to but haven’t heard back.
• Review and analyze previously identified accounts advertising in newsletters from our lead gen team, checking their status in our CRM system, and updating their status in the system as either Approved: Needs Contacts, Declined Account, Prospected, Client, Need to see the newsletter, or Lead is too old.

• Add contacts to the appropriate sequence in Outreach and begin an outreach sequence, including email and LinkedIn.  

Contacts Loaded into Wellput’s System

• Hand over approved contacts from the “Contacts” sheet to Wellput for uploading into the Outreach system.
• Delete uploaded contacts from the “Contacts” sheet.
• Collaborate with Wellput to ensure seamless integration of contacts into the system.

• Has at least two years of relevant work experience
• Excellent communication skills, both verbal and written.
• Familiarity with CRM systems and outreach tools.
• Strong attention to detail and ability to follow a systematic process.
• Ability to meet weekly deadlines and work efficiently in a fast-paced environment

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Executive Assistant
Working hours: TBD
Salary: $800 - $1,500/month

Law

• Manage the legal practice’s calendar, ensuring seamless coordination of appointments and engagements
• Help prepare Harry for meetings including pre-meeting research and briefings
• Handle administrative tasks such as processing expense reports and managing invoice payments
• Coordinate meetings, take notes, and actuate follow-up items
• Arrange events, lunches, and dinners, and handle gifting, for client meetings
• Handle administrative tasks such as processing expense reports and managing invoice payments.
• Assist in document preparation to support ongoing projects
  
  Household
• Coordinate comprehensive door-to-door travel arrangements for both business and personal trips.
• Undertake special projects, such as scouting venues, booking reservations, and organizing events.
• Manage personal appointments, including medical, wellness, and other essential bookings
• Oversee household management tasks, including researching, hiring and liaising with contractors, maintenance, and domestic staff
• Plan and coordinate family events, celebrations, and gatherings
• Keep the principal updated on progress of projects
• Manage philanthropic and board engagements and interests
• Displays a willingness to take innovative approaches to administrative support

• A year of experience as an Executive Assistant or similar role
• Proficient with Gmail, Office 365, Google Slides, and Google Docs, and enthusiastic about mastering new online productivity and project management tools.
• Must have a logical mindset, a passion for technology, and a desire to expand your skill set, we look forward to embarking on this exciting journey together.
• Proficient in using a tool Harvest
• Interested in doing paralegal work time
• Ideal candidate is a self-starter with solid basic math and written English skills

Position : Video Editor

Working Hours : 7pm - 3am EST

Salary: 1,000 USD

ABOUT THE ROLE:

You will play a pivotal role in shaping our brand presence through compelling visual content. Your primary responsibilities will revolve around the dynamic creation and enhancement of video and image advertisements, contributing to the overall success of our marketing initiatives. This role requires a keen eye for detail, creative flair, and the ability to collaborate seamlessly within a team environment.

SCOPE OF WORK:

• Edit 5-8, 2-3 minute video ads per week in various styles (UGC, podcast, spokesperson, AI + Broll, etc.), each with 5 variations. Total 25-40 assets.
• Edit 5-10 image ads per week, each with 5 variations. Total 25-50 assets.
• Organize and manage broll content received from content creators.
• Select broll content from the library with a keen attention to detail.
• Implement broll content as per Creative Director's instructions and proactively contribute your own selections to enhance ads.
• Actively seek to improve ads based on Creative Director feedback and provide constructive input during meetings.

MINIMUM REQUIREMENTS:

• 2+ years of experience working with an ecommerce brand, specifically in editing UGC style ads.
• Strong organizational skills with the ability to manage content and tasks effectively. Responsible for taking notes and setting reminders for assigned tasks.
• Problem-solving mentality - always seeking solutions before reporting issues.
• Reliable and effective communication within the team.

LOOKING FOR FILIPINO TALENTS, RESIDING IN THE PHILIPPINES!!!

Position                                            : Graphic Designer

Work Hours                                    : M-F 10:00 AM to 6:00 PM Pacific time

Pay Range                                       : $900 - $1500 per month

Company/Client Overview:

Our client in the US a is a fourth-generation, family-owned company and an industry-leading producer of tabletop and housewares products based in Los Angeles, California. For over 40 years, they’ve developed a portfolio of highly recognized national brands and private label programs that offer the best in quality and design. Central to their success is a relentless commitment to style, innovation, and value for our global partners.

Key responsibilities:

• Create compelling email marketing templates
• Create imagery for advertising, social media postings, and the email campaigns.
• Editing still photos and some motion graphics

• At least 2 years of proven experience as a graphic designer
• Has a strong design point of view grounded in a solid graphic design foundation but also is open to other perspectives
• Is excited about elevating the Gibson Cookware brand.
• Has excellent organization skills and attention to detail
• Reliable, self-motivated, and meets deadlines.
• Comfort with the ambiguity inherent in a fast-paced startup environment
• Good communication skills and can converse properly with no language barrier

Tools Familiarity:

• Klaviyo
• Video/Photo editing tools
• MS Office

Position : Social Media Marketing Manager

Holidays : US or PH Holidays

Salary Range : 800-1200 USD/month

Working Hours : M-F, flexible but needs to be available EST (client usually works as early as 3am-6am EST)

Main Responsibilities

• Assist with planning, scheduling, and management of organic content calendar (daily)
• Oversee organic content redistribution across all social media platforms (daily)
• Twitter / X
• LinkedIn
• Threads
• Instagram
• Facebook
• Pinterest
• YouTube
• Oversee audience engagement across all social media platforms (daily)
• Replying to comments on my posts
• Leaving comments on other people’s posts
• Track organic content performance across all social media platforms (daily)
• Upload & schedule email newsletters (weekly) - Mon/Wed/Fri
• Track email newsletter performance (weekly)
• Attend team meeting on Mondays at 11 AM ET (weekly)
• Attend 1-on-1 meeting @ date TBD (weekly)
• Analyze organic content performance to identify new trends and opportunities (weekly)
• Report on organic content performance across all platforms, along with best-performing posts & formats (weekly)
• Report on organic content performance across all platforms, along with new trends, opportunities, and best-performing posts & formats (monthly)
• Design and build out new opt-in pages, landing pages, and sales pages (as needed)
• Create new images, diagrams, slide decks & other visual assets in Canva (as needed)
• Set up & implement new email automations (as needed)
• Set up & implement new software tools & tech integrations (as needed)

Tools to use 

• Social Media Platforms
• Canva
• Asana
• Slack
• Google Workspace
• Notion

• At least 1-3 years of experience
• Familiarity with various social media platforms
• Some experience with tools like Asana, Slack, Google Workspace, and Notion

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Address concerns via incoming calls   
• Answer inquiries thru intercom 
• Do outbound calls to nurses and facilities    
• Complede side project assigned by the client if there's any           

Monthly Salary: PHP 21,000

• At least 6 months of BPO experience
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be willing to work on-site Shaw Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Senior Buyer

Working Hours/Shift: Israel time zone, Sunday to Thursday or Monday through Friday, 9 am to 6 pm

Salary Range: $1000-$1500 /month

About Us: We're pioneers in revolutionizing global trade for standardized parts through our cutting-edge AI-driven solutions. We are on a mission to simplify the complexities of component sourcing, enabling procurement teams to locate hard-to-find parts swiftly and efficiently. By leveraging the latest advancements in AI and ML, we're reshaping the landscape of supply chain operations, replacing manual processes with smart software solutions.

What You’ll Do:

• Take a hands-on approach to drive excellence in sourcing and procurement.
• Serve as the company's resident expert, designing and executing a global supplier and procurement strategy.
• Lay the foundation for future procurement workflows and processes, collaborating closely with the product team to define essential features and system capabilities.
• Implement effective Quality Management procedures to ensure the highest standards in procurement practices.
• Hire and manage freelancers and different service providers to execute end-to-end client procurement.
• Work tirelessly to build and optimize internal procedures, monitor KPIs, and constantly seek new ways to enhance efficiency.

• A get-things-done individual with a goal-oriented work ethic.
• Possess an autonomous spirit with a mindset for building and optimizing processes.
• 5+ years of procurement experience in an international context, working with both buyers and sellers. Familiarity with the Electronic components space-advantage.
• Excellent spreadsheet skills (Excel or Google Sheets) and a willingness to adapt to and leverage technological advancements in procurement.
• High degree of intercultural competence and negotiation experience with international partners.
• Effective interpersonal and teamwork skills, capable of collaborating seamlessly across different departments.
• Excellent English communication skills, both written and verbal.

As a Senior Buyer, you'll play a pivotal role in shaping the future of procurement through AI-driven solutions. Join a dynamic team and leave a lasting impact on our industry.

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Business Development Manager

Working hours: Monday - Friday, 8 AM - 4 PM GMT / 4 PM - 12 MN PH Time

Holiday/s: PH Holiday + 10 days paid leave

Salary Range: $1,200 - 1,800/month (can be up to $2,000 for exceptional candidates)

About the company:

The company is a tool safety company focusing on compliance with a range of products for both the distribution and end-user markets.

Part of our growth plans includes a full range of projected safety lighting for use in production and industrial facilities across the UK to reduce the accidents that occur within warehouses and on sites where forklifts and people share the same space.

The decision-makers for purchasing such solutions are normally the Health and safety director or the operations director.

Duties and responsibilities:

• Conduct market research to identify suitable target customers
• Contact them by telephone to introduce the company/products.
• Build and nurture strong relationships with key decision-makers in the industry, manufacturing storage, and distribution industries.
• Actively prospect, pitch, and warm up leads for the senior consultants to take forward
• following a site consultation you will produce the quotation and monitor all followup
• Prepare and deliver persuasive sales presentations, proposals, and contract negotiations tailored to the needs of clients.
• Track and analyze market trends, competitor activities, and customer feedback to identify opportunities for innovation and improvement.
• Collaborate with the customer success team to ensure a smooth onboarding process and ongoing support for educational clients.

• Bachelor's degree in Business Administration, Education, or a related field.
• An MBA (Master of Business Administration) is a plus.
• Proven track record (5+ years) of success in business development or sales.
• Proficient in using CRM software (Hubspot preferred) and other sales productivity tools.
• Excellent English-speaking communication, negotiation, and interpersonal skills with the ability to engage with customers effectively.
• Passion for safety and a deep understanding of the challenges and opportunities in the industrial sector.
• Self-motivated with a proactive and results-oriented mindset.
• Ability to work independently as well as collaboratively in a team environment.
• Exceptional organizational and time management skills with the ability to prioritize tasks effectively.

10 days paid leave + PH Holiday

Position: Full Stack Engineer

Work Hours: Mondays to Fridays 10PM to 6AM PHT

Pay Range: Upto $2500/month

About the Role:

As a Full Stack Engineer, you will be mainly working with our customer support team to fix customer bugs and work on creating internal workflows to make other team members more productive (setting up metrics dashboards, building internal tools, etc.). There's an emphasis on being highly available on Slack so we can respond to users quickly

Duties and Responsibilities:

• Design, develop, and maintain user-friendly web applications
• Collaborate with cross-functional teams to define, design, and ship new features
• Optimize web applications for maximum speed and scalability
• Ensure the technical feasibility of UI/UX designs
• Write clean, maintainable, and efficient code
• Stay up-to-date with emerging technologies and industry trends
• As the team expands, there is room to move on to feature-specific work as well

• 4+ years of experience as a Full Stack Engineer
• Proficiency with React JS (front end) experience
• Strong proficiency in front-end web development languages such as HTML, CSS, and JavaScript
• Experience with at least one modern front-end framework (e.g., React, Angular, Vue.js)
• Experience with back-end programming languages such as Node.js, Python, or PHP
• Ability to work independently and collaboratively in a team environment

** LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES ONLY **

Position : Lead Generation Specialist

Working Hours: TBD

Salary Range : 700-1000 USD/month

Holiday : TBD

About the job:

As a Lead Generation Specialist, you will play a crucial role in our sales team, focusing on outbound sales outreach. Your primary responsibility will be to generate new business opportunities by engaging potential clients through cold emailing and diligent follow-ups.

Duties and Responsibilities:

• Develop an in-depth understanding of Eco-pliant's sustainable packaging products to effectively communicate benefits to potential clients.
• Execute outbound sales strategies, including cold emailing, to identify and engage potential leads.
• Maintain a consistent follow-up routine with prospects to advance them through the sales pipeline.
• Utilize CRM tools like HubSpot, Airtable, and WooCommerce to track and manage lead data efficiently.
• Collaborate with the sales team to refine outreach strategies and share insights from customer interactions.
• Ensure high levels of customer satisfaction and professionalism in all communications.

• Proven experience in lead generation or a similar sales role.
• Exceptional communication skills with fluency in English.
• Proficiency in CRM tools such as HubSpot, Airtable, and WooCommerce.
• Strong attention to detail and the ability to multitask.
• Ability to work independently in a remote setting.
• A passion for sustainability and Eco-pliant’s mission.
• Preferred Skills:
• Analytical mindset with the ability to interpret sales data.
• Familiarity with the sustainable packaging industry.
• Experience in managing pipelines and setting up meetings with executives.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products/services to customers
• Identify and escalate priority issues to the appropriate departments
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Maintain customer records and update relevant information in the system
• Collaborate with team members and other dep

Monthly Salary: PHP 21,000

• At least 6 months BPO experience
• healthcare experience a plus
• Excellent communication skills (both verbal & written) and detail oriented.
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Job Title: Financial Analyst

Schedule: Monday to Friday, Flexible Hours & time zone (at least 3 hours of overlaps with Europe time zone for updates and all)

Salary: 1,000 - 1,500 USD

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Conduct initial cuts for an underwriting model to streamline processing time
• Leverage underwriting experience in real estate to assess financial risk and viability of proposed projects
• Dedicate exclusive focus to underwriting responsibilities for the organization
• Maintain high availability to accommodate the dynamic nature of the underwriting process
• Maintain up to date deal status notes on the company’s pipeline
• Demonstrate a comprehensive understanding of underwriting concepts, particularly in the context of finance-focused real estate

• Minimum of 2 years of experience as a Finance Underwriter, preferably in the real estate industry
• Strong analytical and critical thinking skills
• Proficient in financial analysis and Microsoft Excel
• Working comprehension of profit & loss statements discounted cash flow analysis, and related finance concepts
• Excellent communication and interpersonal skills
• Ability to work independently and make sound decisions.

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES!!

Position:  Project Manager - Admin Assistant

Working Schedule:  Mondays to Fridays, 9:00 AM - 5:00 PM CST | 11:00 PM - 7:00 AM PHT
Salary Range:  $900 - 1500 / Monthly 

ABOUT THE ROLE:

We are seeking a highly organized and detail-oriented Project Manager to join our team and support our operational staff in managing and executing projects efficiently. The ideal candidate will play a crucial role in enhancing communication, organizing project information, and assisting in various administrative tasks.

RESPONSIBILITIES:

• Collaboration: Collaborate with various departments to facilitate effective communication and workflow.
• Project Communication: Receive and manage all project-level communication to ensure an additional layer of checks and balances.
• Scheduling: Efficiently manage and coordinate schedules, appointments, and meetings for executives and team members. Process scheduling for all team members on a central calendar so all team members may have visibility, including organizing project-specific recurring meetings and team meetings. Assist with scheduling for the executive leadership team on all meetings, business travel, and coordination on individual ELT calendars.
• Project Tracking: Support project management activities, including tracking timelines, deadlines, and deliverables. Communicate with respective project managers on upcoming deadlines and deliverables to ensure we are on time and within budget.
• File Organization: Assist in organizing and maintaining files, documents, and other records. Make recommendations to improve organization & guide team members on how/where to find project material. Organize all project information into respective DropBoxes, ShareFiles, and Monday Folders for easy reference by the entire team. Organize company and project-specific records for the executive team.
• Executive Support: Maintain individual folders for executive team members, providing seamless access to relevant information.
• PR/Marketing Assistance: Assist the CEO in PR and marketing efforts to contribute to the overall success of our projects.
• Inbound Inquiries: Handle and respond to inbound inquiries promptly and professionally.
• Meeting Support: Act as a scribe during team meetings to ensure comprehensive documentation of discussions and completion of action items.

Minimum Requirements:

QUALIFICATIONS:

• At least 2-3 years of experience in the role
• Good to Excellent communication skills both written and verbal.
• Proficient in office productivity tools (e.g. Google Workspace, Zoom, Microsoft 365, etc.)
• Knowledge in using Dropbox, Monday.com, ShareFiles, and any other project management tools.
• Someone who embodies values and demonstrates resilience, confidence, and initiative.
• Tech-savvy with the ability to work with digital tools, communication platforms, and project management tools. 
• An individual prepared to take on various roles and effectively manage extra responsibilities.

DEVICE / CONNECTIVITY REQUIREMENTS:

• At least 50mbps internet speed

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: AI Supervisor

Schedule: Monday to Friday, 5am-12pm EST (6pm-1am PHL) / 12pm-8pm EST (1am-9am PHL)

Salary Range: 800-1000 USD/month (to be assessed and approved by the client based on the candidate’s experience,  knowledge, skills, and abilities)

About the Company:

Our company combines the speed and horsepower of AI with the accuracy, rigor, and expertise of humans to answer your business questions better and faster at every step.

Responsibilities:

• Review AI-generated outputs for accuracy and coherence.
• Verify and cross-reference data points from source materials to ensure precision.
• Evaluate and validate the logical processes undertaken by our proprietary AI Agent.
• Collaborate with the AI development team to provide feedback for continuous improvement.
• Stay updated on industry trends and advancements in AI technology.

• Strong interest in AI and emerging technologies.
• Exceptional reasoning skills and the ability to think critically.
• Great attention to detail and a commitment to maintaining high levels of accuracy.
• Effective communication skills to collaborate with cross-functional teams.
• Ability to work independently and meet tight deadlines.

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : CUSTOMER SERVICE REPRESENTATIVE

Work Hours : Flexible working days with 2 days off, 8am-5pm (1 hour break), UK timezone

Holidays : TBD

Pay Range : $800-1,500 USD per month

Duties and Responsibilities:

• Communicate with customers via online platform Zendesk logged in as info@theturmeric.co, and responding via email, live chat and social media.
• Provide customers with expert help and advice on the full product range and be able to knowledgeably describe the incredible benefits of the product range. (Basic templates provided).
• Proficiently resolving product or service problems such as order/subscription queries, delivery issues, transaction problems/issues; determining the cause of the problem; explaining the best solution to the customer to solve their problem and provide a timely follow-up to ensure the outcome is to their satisfaction.
• Work with the TTC team to help develop ideas and initiatives to support a first-class customer experience.
• Share insights with the TTC team regarding customer needs and feedback, actions and remedies.
• Building a positive and happy relationship with all TTC customers by communicating with them following the TTC Brand guidelines.

Written

• Minimum 1 year of experience
• Good to Excellent Communication and written Skills
• Good problem-solving and analytical skills.
• Excellent Computer/digital/smartphone literacy.
• Knowledge of CRM or Customer Service Platforms such as Zendesk. (Training can be provided)
• Ability to remain professional and considerate with customers and with a willingness to go the extra mile to help.
• Fun, optimistic, and happy with a bright outlook.
• Reliable and flexible, ability to work in a team and independently.
• Effective Communication: The customer is always right, offer a positive can-do approach to the customer
• Technical knowledge: You will likely need to know a bit of Technical/industry knowledge to effectively solve problems.

Position: Social Media Manager

Working Hours: Flexible with overlapping hours in Central Standard Time

Salary Range: 900-1300 USD

Duties and Responsibilities:

• They would start with posting daily for 20 social media accounts. The number of posts and accounts would scale up as systems and skills are refined. 
• They would engage with the audience by liking posts, and responding with gifs and pre-approved phrases.
• (We will provide all of the photos.
• We may provide some of the copy, but they should be expected to create that themselves the vast majority of the time.)

Requirements:

• With at least one year of experience. We would like to see some of the accounts that they've managed.
• who is Good with communication skills
• who is fluent in English 
• who is a self-starter, reliable, responsible, and professional 

Holiday : TBD

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Onboarding Specialist

Work Hours: Monday to Friday, 12:00 AM to 8:00 AM EST | 1:00 PM to 9:00 PM Philippine Standard Time

Holidays: TBD

Pay Range: USD 800-1,500 per month (depending on qualifications and skills)

About the Job:

We are in search of a dynamic Onboarding Specialist to guide new users through our product over virtual meetings. The choice candidate will navigate users through a 30-minute introduction of our product, explaining features, answering intricate questions, and ensuring a smooth onboarding process. 

Responsibilities:

• Conduct 30-minute Zoom calls over the course of the day, with back-to-back sessions for most of the day.
• Explain product features effectively and answer complex inquiries from users.
• Ensure a smooth and positive onboarding process for all users.

• Native level English proficiency, ideally as if they grew up in the U.S. (Accents are acceptable but should not impact user comprehension.)

• Exceptional communication skills, both verbal and written.
• Ability to understand and answer intricate questions asked by users such as founders, CEOs, and VCs.
• Warm, friendly and professional demeanor.
• Resilience, dealing with continuously back-to-back calls.
• Familiarity with Zoom and other video conferencing tools.
• Big plus if they lived/studied in the U.S. or any English-speaking country before

LOOKING FOR FILIPINOS OR PHILIPPINE-BASED CANDIDATES

Position: Video Editor

Work Hours: Mon to Fri, 8AM – 5PM/9AM – 6PM Pacific Time | 12:00AM – 9AM/1:00AM – 10AM Philippine time

Pay Range: $900 - $1500 monthly

Detail-Oriented Editing:

• Demonstrate precision and attention to detail in video editing tasks.
• Create polished and professional videos with high-quality graphics, titles, and overlays.

Creative Thinking:

• Display creativity and the ability to think independently to enhance video content.
• Contribute innovative ideas to improve the overall visual appeal of videos.

Knowledge of Social Media Content:

• Possess a solid understanding of social media content dynamics.
• Ensure that videos align with the specific flow and requirements of various social media platforms.

Video Compilation:

• Edit and compile videos, ensuring a seamless and engaging final product.
• Incorporate music, sound effects, and other elements to enhance video quality.

Research and Resourcefulness:

• Utilize online platforms, including YouTube, to find visuals that complement and enhance video content.
• Stay updated on industry trends and incorporate fresh ideas into video projects.

• No less than two (2) years of experience as a Video Editor, showcasing a strong portfolio.
• Proficiency in Davinci or Adobe Premiere
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication skills and the capacity to translate creative ideas into compelling visual content.
• Familiarity with social media platforms and their content requirements.
• Dropbox for storing files.
• Great attention to detail.
• Experience with color grading, and sound design.

Position: Website and CRM Manager

Work Hours (Client): Mondays to Fridays 9AM - 5PM Pacific Time

Work Hours (MNL): Mondays to Fridays 1AM to 10AM PHT

Pay Range: $1000 - $1800/month

Company/Client Overview:

The client is a leading review platform dedicated to providing comprehensive and user-friendly resources on hearing aids and hearing health. Their website, powered by Webflow, offers in-depth editorial content, comparative analyses, interactive tools like hearing tests, and audio files for side-by-side hearing aid comparisons. They are committed to improving hearing health through accurate, up-to-date information and advice.

About the Role:

Their CRM, powered by Hubspot, keeps the community engaged with educational content and support. They are seeking a skilled Website and CRM Manager with a passion for SEO and content management to implement our website's day-to-day operations

Duties and Responsibilities:

• Update the site to improve its health (tags, structure, image compression etc)
• Input important data (prices, reviews, content)
• Track site rankings on Google and identifying opportunities for improvements (we use Ahrefs for tracking)
• Monitor Hotjar, Looker Studio and Google Analytics for user experience issues or opportunities
• Manage and create Hubspot workflows (content will be authored by our team)
• Track email performance and make suggestions to increase email engagement
• Input and format blog posts written by our head audiologist
• Contributing to brainstorms related to new features and content (based on what we are seeing)
• Work closely with the founding team to determine weekly and monthly priorities (manage up effectively)
• Collaborate with our development agency to manage projects and update website sections.
• Comfortable using Webflow and Hubspot (with training). 
• Should be curious with a passion to figure things out and improve our overall offering. 
• Should have a strong understanding of SEO best practices, and be capable of driving user engagement through effective content management. 
• Should have a foundational understanding of CRM flows and best practices.

• 2+ years of experience as a Website and CRM Manager
• Proven experience in website and CRM management
• Proficiency with Google Analytics, Looker Studio, and other SEO tools
• Familiarity with Hubspot and Webflow
• Familiarity with digital tools and digital marketing
• Strong understanding of SEO, content management
• Excellent project management skills and the ability to work with cross-functional teams
• Strong attention to detail and the ability to manage multiple projects simultaneously