Total 11 Customer Service job vacancies in dela rosa street office

Proper handling of customer queries as well as on time response to incoming requests. Ensure service level agreements on timeliness and accuracy of postings are met / exceeded. Continuously find ways to drive efficiency and effectiveness by suggesting and implementing process improvements and best practices.

 - Accurate and timely maintenance of customer and vendor data
- Issuance of Intercompany and Adhoc Billing
- Timely bank reconciliation and clearing of incoming payments
- Proper and timely posting/clearing of customer payments against remittance details
- Analysis and timely disposition of outstanding receipts posted as ""On Account"" to customer subledger and consistent follow up with Local counterpart for missing remittance details
- Manages all order requests from creating of Customer contract, sales orders, delivery note and generates billing/invoice
- Provides support to team members for any query or issue related to their process.

 - Graduate of  Finance or Business related bachelor's degree.
- Typically 3-4 years of professional experience especially in the field of order to cash processes.
- Team player, hardworker, and pleasing personality.
- Detail Oriented with strong analytical and communication skills
- Preferably one or more years of work experience in a BPO/SSC set-up
- Must be knowledeable in MS Office and SAP
- Can work independently or under minimal supervision

Intermmediate MS Office (Pivot, VLookup, CountIFs, etc.)
SAP User (1-2yrs)

The primary responsibility of the Facilitator is to provide training on leadership, professional skills, and culture. In addition, the facilitator will be involved in project work related to learning and development as needed.
        
Tasks
• Facilitates leadership, professional skills and culture content to employees at all levels in the organization.
• Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results.
• Helps the organization improve overall performance/effectiveness/communication management by developing people skills and providing learning opportunities.
• Identifies new development topics and methods through benchmarking, networking, participating in conferences, workshops, programs and researching best practices.
• Participates in cross-functional teams. Provide expertise, recommendations and updates from a learning and development perspective.
• Acts as the resident expert on training and development and policy owner for all training compliance and training/learning systems.
• Assists with making changes to documents using appropriate procedures for document control.
• Provides timely input to training coordinators and management regarding training needs or changes.
• Uses best business practices and organizational development tools to drive positive change management.
• Functions as training and development leader (train the trainer). Promotes training best practices with other departments.
• Communicate and coordinate with corporate training group.
• Collaborate with various departmental leadership teams to determine and develop quality metrics in an effort to track and report on new hire and current employee performance and efficacy.
• Assists in developing core curriculums and make recommendations regarding improving curriculums, reduce redundancy, and ensure that the training is value added.
• Research or develops teaching aids such as training handbooks, multimedia visual aids, computer tutorials, reference works that may enhance current training procedures and provide value to our employees.
• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers.
• Participates and presents at meetings with internal and external representatives. Often responsible for leading a cooperative effort among members of a project team.
• Provide translation assistance for learning programs as needed.
• Assist with various projects as assigned.
• Other duties as assigned.

Qualifications and Requirements
• 6 – 8 years of related experience in Leadership, Professional Skills and/or Culture Training. With a Master’s Degree, 3 years of experience required.
• Fluent in English required.
• Bilingual candidates preferred
• SHRM Certification (SHRM-SCP, SHRM-CP) is desirable, or a plus.
• Strong background within education, training or organization development required.
• Demonstrated effectiveness as a performance consultant, training and development specialist, and instructional designer.
• Effectively build relationships with senior leadership as well as educational institutions, vendors, professional and community organizations, etc.
• Ability to effectively manage multiple projects in a fast-paced environment.
• Excellent computer skills and experience with Microsoft Office Suite.
• Excellent oral and written communication skills.
• Outstanding relationship building and influence skills with clients and colleagues.
• Strong presentation and facilitation skills.
• Solid project management skills.
• Strong analytical and diagnostic skills.
• Ability to work independently and collaboratively with colleagues and teams.
• Solid understanding of online training concepts, materials and issues.
• Demonstrated knowledge and understanding of adult learning principals, methods, theories, concepts and a wide range of training methods, techniques and formats.

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology. 

Responsibilities for this position may include but are not limited to: 

·       Analyzes complex customer problems/situations to determine the resolution that is in the spirit of our customer driven partnership.  Accountable for resolution to inquiries and has the authority to make decisions in alignment with business strategies and goals.  Transfers inquiries to resident experts or outside of the LBST or the Ordering Team correctly and with appropriate information.  Ensures all cases are closed in a reasonable period of time. 

·       Tracks errors in SAP and develops processes to prevent recurring issues. 

·       Manages customer relationships in pursuit of "value-added" account management.  

·       Responsible for customer intimacy in transactional and service requirements. Maintains working knowledge of customer profiles and key contacts.  

·       Proactively contacts customers for input and service feedback. Responsible for large account load assignment while teaming within workgroup to assist on other accounts as well.  

·       Partners with other LBST support teams in support of total customer experience. 

·       Performs customer administration requirements in support of sales process.  

·       Continuously seeks ways to streamline administrative requirements of our customers and our sales reps in support of customers, driving technology solutions where appropriate (CRM, knowledge mgmt, and web interfaces), including customer web applications.   Pursues continuous education in IT systems and processes. Advocate for online systems and partnership with Business Point functionality in support of customer needs. 

Required Qualifications: 

·       Bachelor's Degree in any business-related course 

·       Minimum of 2 years work experience 

·       Good in oral and written communication 

·       With analytical and problem-solving skills 

·       Can work with minimum supervision 

·       Willing to work on night shift and holidays 

Preferred Qualifications: 

·       Knowledgeable in SAP and salesforce 

·       Experience in phone support function 

Relocation Options: 

Relocation will not be considered within Chevron parameters. 

International Considerations: 

Selected candidates will work in International Location under the local payroll system and benefits. 

Why join Chevron:

·       Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years 

·       Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents 

·       Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups  

·       Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity 

·       Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment 

·       Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs 

·       Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs 

Chevron participates in E-Verify in certain locations as required by law.

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Global Service Center Overview:

The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.

Responsibilities for this position may include but are not limited to:

• Attends to/resolves Global Aviation and North America C&I customers’ requests, inquiries and disputes
• Answers calls and responds to emails
• Documents calls and emails in Salesforce (case management system)
• Coordinates with various groups in Commercial Products supporting the Aviation and C&I business in the resolution of cases (ideal number of days to close a case should be between 3-5 working days)
• Performs the necessary analysis and research in resolving difficult and critical cases

Required Qualifications:

• Bachelor's Degree in any business-related course
• Minimum 2 years work experience
• Good in oral and written communication
• With analytical and problem-solving skills
• Can multi-task and can work independently
• With good attendance record
• Open to be assigned to any shift as needed by the business
• Must be a good team player

Preferred Qualifications:

• Knowledgeable in SAP and Salesforce
• Experience in phone support function

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in the Philippines under the local payroll system and benefits.

Chevron participates in E-Verify in certain locations as required by law.

Fresenius Medical Care is the premier health care company focused on delivering the highest quality of care to people with renal and other chronic conditions. Through our industry-leading global network of more than 3,400 dialysis clinics and acute care centers, outpatient cardiac and vascular labs, Fresenius Medical Care provides coordinated health care services at pivotal care points for hundreds of thousands of chronically ill patients. As the world’s only vertically integrated renal company, we also offer specialty pharmacy and laboratory services, as well as manufacturing and distributing the most comprehensive line of dialysis equipment, disposable products and renal pharmaceuticals.

We are currently looking for a Talent Acquisition Coordinator, that will be a member of Global Business Services Talent Acquisition Team

Responsibilities

• Coordinate interview schedules and logistics, including arranging candidate interviews, and communication with interview members.
• Communicate with candidates throughout the recruitment process, providing updates on their status and gathering necessary information.
• Conduct initial resume and application reviews to ensure alignment with job requirements and qualifications.
• Collation and follow-up of pre-employment requirements records of successful candidates in the applicant tracking system (Workday).
• Sends out the onboarding schedule of upcoming hires.
• Help coordinate and participate in recruitment initiatives and other Talent Acquisition engagements.
• Support the Talent Acquisition team with administrative tasks.
• Collaborate with hiring managers and team members to ensure a positive candidate experience at every stage.
• Point of Contact of new hires on Day 1.

Qualifications and requirements

• Bachelor's degree.
• Experience of at least 1 year in a coordinator or administrative role, preferably within recruitment.
• Organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Very good written and verbal English skills.
• Experience in using MS Office (Word, Excel, PowerPoint).
• Attention to detail and commitment to maintaining accurate and confidential records.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Customer-focused attitude with strong interpersonal skills.
• Adaptability to changing priorities and willingness to take on new challenges.
• Basic understanding of the recruiting process.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Roles and Responsibilities:

• Develops, negotiates and secures Management sign-off of   Service Agreements with Partners including the service scope, expected output, costs and service levels. 
• Amends the Service Agreements as may be necessary due to changing business requirements.
• Ensures that services covered by the Service Agreements are measured and reported to BPI AIA in a timely and regular manner following the agreed formats and supported by transaction details.
• Tracks reports on Service Errors/ Failures received from Partners, Customers and BSEs and ensures that these are closed and resolved with the proper corrective/ preventive action steps.
• Analyzes  reports on actual  Service Level performance and Service Errors/ Failures,   raises gaps and issues to SSM Head and BPI AIA Management,  determines adequacy of measures taken  by Partners and recommends proper course of action to SSM Head and BPI AIA Management.
• Conducts Weekly or Bi Monthly Coordination Meeting with Process Owners/Vendors to discuss reported issues, status and action steps to avoid possible recurrence of the same problem.
• Liaises with partner’s Account Manager or person in charge to ensure timely and successful delivery of all solutions related to service related issues with the objective of meeting customers’ need and providing support to sales force.
• Initiates projects to help improve the service delivery to customers and sales force from development of financial assumptions and business case, project defense, secures approval from all concerned units, project set-up, implementation and attainment of target results.
• Develops capacity planning together with the Shared Services Data Analytics Officer using projected sales volume to ensure that required headcount is in place to deliver the required service and meet the target service level.
• Conducts quarterly review with service providers to assess the quality of the services being rendered and identify areas for improvement and opportunities for improving controls.
• Develops and manages the communication internally as well as with bank partners, AIA PH and other vendors in coordinating the service enhancements, new projects and other activities related to service delivery.
• Development and Sign-off of Service Level Agreement with partners and vendors Attainment of service levels by Partners/ Compliance of other Service KPIs Completion of service reports/ studies on schedule Resolution of Services Issues/ Gaps Completion of regular cadence with service providers Completion of Quarterly Review with service providers

Minimum Job Requirements:

• Graduate 4- or 5-year course in Business, Management or other relevant fields
• At least 5 years of work experience preferably with shared services or audit role or other similar field.
  • Strong knowledge and understanding on process design and control, can read effectively data and reports
• In-depth knowledge of escalation procedures, incident management and other disciplines related to service management
  • With experience in dealing with third party service providers
  • Exceptional customer (internal and external) facing skills
  • With strong ability to manage and prioritize tasks efficiently
• Solid analytical and problem solving skills
• With readiness to demonstrate a proactive attitude
• Adept in the use of Power point, Excel and other Microsoft Office applications
  • Strong interpersonal and communication skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Level Description
Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Partners with departments to identify, create, and rollout processes that optimize workflow. Strategically approaches short- and mid-term projects that improve transactional processes.

Impact
• Applies practical knowledge of job area typically obtained through advanced education and work experience.
• Makes decisions regarding own work methods, occasionally in ambiguous situations.

Communication
• Interacts largely with internal peers and contacts. Begins to build internal professional network that may cross department/areas. 
• Influences internal customers within the scope to achieve short term national project objectives.

Innovation
• Modifies existing methods, techniques and/or processes across job areas.
• Problems and issues faced are in general difficult but not complex.

Knowledge
• Works on assignments of moderate size, scope, diversity, and/or complexity. Performs a variety of assignments, employing diverse methods and skills.
• Typically requires a bachelor's degree and 2-4 years of experience or an equivalent combination of training and experience.

Total Number of Openings

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.  

Global Service Center Overview:   

  The Chevron Global Customer Service Center is a team of 400 Customer Service Center & Technology professionals, spread out in 17 countries across the globe which provides a cost-effective, effortless, and digitally enabled experience for our internal partners and external customers as they engage with Chevron across the globe.  

Our Manila location is composed of 250 employees composed of supervisors, team leaders, subject matter experts and customer service representatives. We provide support to different regions where Chevron has a presence. Established in 2006 we pride ourselves in promoting the Chevron values of integrity, trust, diversity and inclusion, safety.  

Responsibilities for this position may include but are not limited to:

• Process and handle customer sales order processing, delivery/logistic arrangement, billing and sales support
• Validate customer purchase orders against compliance, supply policy, forecast, sales agreement and general terms and conditions. Negotiate or resolve any discrepancies prior to order processing
• Track order status and provide regular feedback to the customers and sales team
• Liaise and coordinate with various work groups to resolve forecast or operational issues to ensure timely delivery/shipment of orders to local and export customers
• Prepare shipping documents to the customer upon delivery/shipment
• Ensure timely invoicing of all sales orders upon delivery/shipment
• Provide support to Finance in improving payment collection efficiency
• Assist Sales Account Manager in customer’s enquiries

Requirements

• Bachelor's Degree in any business-related course with preferably min 2 years of working experience or related experience in customer order processing & management 
• Meticulous and careful with details
• Responsible and reliable with sense of urgency
• Customer oriented, positive attitude and good interpersonal communication skills  
• Team Player and highly adaptable
• Proficient in MS Office applications
• Proficient in SAP Order to Cash Module.
• Good knowledge in various aspects of export regulations and documents, Supply Chain / Logistics and Incoterms
• Preferably with Salesforce knowledge 

Relocation Options:  

Relocation will not be considered within Chevron parameters.  

International Considerations:  

Selected candidate will work in the Philippines under the local payroll system and benefits. 

Chevron participates in E-Verify in certain locations as required by law.

The Account to Report (A2R) Supervisor will be responsible for the delivery of work of a certain cluster or sub-team under the Account to Report (A2R) function within the established policy and agreed service level. The cluster or sub-team can be a group of countries/entities &/or sub-processes under A2R. The Supervisor will be working under the direction of the  A2R Manager.

Tasks

• Oversee and review A2R transactional accounting, reporting and closing processes for Fixed Assets, Intercompany and General Ledger and ensure that transactions and reports are processed in accordance with Generally Accepted Accounting Principles (GAAP), accounting standards, and Global Accounting Policies
• Monitors leave and attendance of the team and supervises the day-to-day work of the assigned cluster/sub-team.
• Ensures timely and quality completion of all deliverables (including iPace) as per agreed service levels and global targets
• Provide support in A2R operations (including review & approval) particularly for complex transactions or as back up, or during handover/stabilization of newly migrated entities.
• Proactive involvement in determining improvement areas and work with Manager to provide the necessary supervision/leadership to assigned projects/initiatives which may include migration, continuous process improvement & other quality initiatives. Ensure that assigned projects/initiatives are completed on time with quality results.
• Identify, rectify, follow up and resolve issues, define and implement action plans to address root cause, document and monitor issue and error log
• Act as first point of escalation on issues of assigned cluster/sub-team. Lead the issue resolution process and escalate to Manager, as needed. Ensure timely and quality resolution of issues
• Lead the timely reporting and review of KPIs for the assigned cluster/sub-team. Lead in identifying & addressing identified gaps versus KPI targets.
• Develop a high-performing team. Provide the necessary guidance, support, coaching and training to team members.
• Contribute (as member of the leadership team) in the overall management and development of the R2R Tower, including the successful achievement of its goals and objectives.
• Collaborate and build partnership with the retained organization and other internal and global stakeholders to provide transparency of the results of operations, address issues, and provide value-added services, to exceed expectations on the service delivery of the R2R team 

Qualifications and Requirements

• Graduate of Bachelor's degree preferred in Accounting or Finance
• Certified Public Accountant (CPA) license preferred
• Finance and Accounting Experience with solid exposure in:
• General Ledger
• Intercompany Accounting
• Fixed Assets Accounting
• Overall month-end closing
• Reconciliation, Reports and consolidation
• Had previous exposure in handling and managing transitions and/or projects for process improvement
• At least three (3) years in a supervisory role focused on the R2R function 
• With proven results and past successes in crisis management, process improvements, stakeholder management and business partnering
• Proficient in using MS Office product
• With 5 to 8 years working experience in Record to Report
• Minimum three (3) years working knowledge in SAP or any ERP system
• Experience in Shared Services Center/BPO
• Experience in process migration, is a plus.
• Fluency in the English language  

Competencies

Developing and Energizing Others - Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit and create a development plan for every person in the team.

Conflict Management - Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.

Influence & Persuasion - Able to convince others in both positive or negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.

Decision Making & Problem Solving - Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.

Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.

Benefits:

• HMO and Life Insurance Eligible on Day 1
• 30 PTOs
• Hybrid-set up

Inquiry Management

• First-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal.
• Processes basic to complex HR and benefits transactions and supports the auditing of information
• Document calls and code as appropriate for reporting purposes
• End-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self-service capabilities.
• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email/ticket, live chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research)
• Utilizing knowledge management tools, educating employees on HR technologies
• Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching the style, needs, and level of understanding of the employee to support optimal interaction, through available employee support channels (phone, email, ticket management)

HR Administration

• Expert and skilled end user for Workday and other HR systems and tools
• Manage transaction workflows in the assigned region
• Respond to all employee verification requests and employment reference letters, etc.
• Identify process improvement opportunities focused and improving the effectiveness and efficiency of the Region or GBS Center, as well as sharing best practices with HR operations teams in other GBS Centers as appropriate.
• Recommend process improvements to drive efficiencies, knowledge, and consistencies in our procedures.
• Role may expand to include responsibilities for administration of additional HR processes

QUALIFICATIONS

Critical Experience:

• 6 months to 1-year related experience
• Ability to follow strict policy guidelines and recognize situations requiring call escalation
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Experience working in a Shared Services environment (HR Shared Services preferred)
• Experience in SAP, Workday (or similar), case management tools (Dovetail or SNOW preferred)
• Strong problem-solving, analytical, and critical thinking skills
• Excellent written and oral communication skills
• Ability to work in a collaborative team environment

Level Description
Professional’ Leveling Guide consists of jobs with a professional nature that require “learned knowledge” most often attained through advanced education and experience. This can include business and/or clinical professionals.

Market Summary
Develops, implements, and maintains human resource information systems associated with the collection, retrieval, accessibility and usage of employee information for Human Resource department planning and activities. Maintains internal database files and tables and develops custom reports. Works with Human Resources personnel to evaluate HRIS software and hardware needs and may design new or modify existing HRIS to meet changing demands.

Impact
• Entry Level position.
• Decisions have a minimal impact on results, productivity and/or expenditures.

Communication
• Interacts with internal stakeholders within own department, as well as external stakeholders which may include clients and customers.
• Influences internal and external parties, who typically have shared interests, to achieve short-term departmental and team objectives. Represents the organization within area of responsibility.

Innovation
• Recognizes and resolves basic, routine, or common problems requiring analytical skills.
• Problems and issues faced are neither difficult nor complex.

Knowledge
• Applies basic theories, skills and practices to accomplish work assignments.
• Typically requires a bachelor's degree without previous experience.

What you will do:

• Participates in driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle.
• Partners with branch service teams to manage resources to meet contractual obligations.
• Provides accurate and prompt order management. Implements short and long range account plans to achieve management, financial, and customer objectives.
• In charge in providing assistance and support in the on-time completion of projects and ensuring that they are within budget.
• Defines project milestones, monitor and control project budget consumption and schedule, analyze progress reported against work schedules and recommend actions to improve progress.
• Provide analysis of data and reports
• Responsible for handling administrative tasks of the Project Execution Team.
• Perform on-going schedule tracking and analysis.
• Conducts Project Post-Mortem Analysis and Reporting.
• Perform project management functions

What we look for:

• Graduate of any 4-year course
• Knowledge in Microsoft Office
• Good communication skills, detailed oriented, can work well with a team and works under minimal supervision
• Must have at least 4 years of relevant work experience