Total 943 Customer Service job vacancies in muntinlupa metro manila

Position: Virtual Assistant

Working Hours: Monday - Friday; 1PM - 9PM EST

Salary Range: USD 900 - USD 1,500/month

Main Responsibilities:

• Perform administrative tasks, including email management, appointment scheduling, social media engagement and a consultative sales approach for our clients.
• Handle communication tasks such as answering phone calls, responding to emails, drafting correspondence, and maintaining effective communication between our team and clients.
• Manage social media platforms, including creating and scheduling posts, responding to comments and messages, and engaging with our community.
• Conduct data entry by inputting and updating information in our company software, databases, and other systems.
• Deliver excellent customer service by promptly addressing customer inquiries and providing support via phone, text, and email.
• Utilize Lightroom and Photoshop for editing purposes. Ensuring quality control of photos,
• videos, 3D tours, and preparing videos and reels for distribution on platforms such as YouTube.

Qualifications:

● At least 1 year of experience as a Virtual Assistant.

● Good communication skills and has a quiet working environment.

● Ability to take ownership of projects where you are in control of getting things done and

making things better than they were.

● Ability to learn quickly and take action, someone who loves having an empty inbox.

● Has a growth mindset and want to grow with the team and company

● Positive and friendly

LOOKING FOR FILIPINOS AND PHILIPPINE-BASED CANDIDATES

Position: Video Editor

Work Hours: US Time Zone

Pay Range: $900 - $1500 monthly

• Create high-performing short-form vertical videos from the content provided, ensuring weekly publications meet our quality standards.
• Develop and edit highly engaging ads for performance video campaigns on TikTok and Instagram, adhering to brand guidelines and campaign objectives.
• Modify ads created by client brands to enhance engagement and improve click-through rates (CTR).
• Demonstrate a mild understanding of advertising platforms, including Meta Ads, TikTok, and YouTube, with a focus on optimizing content for each platform.
• Stay updated on trends and best practices in social media content creation and advertising, applying this knowledge to enhance our content strategy.

• Excellent communication and collaboration skills
• Proficiency in video editing software such as Adobe Premiere or Final Cut Pro.
• Experience creating and editing ads for social media platforms
• Familiarity with advertising platforms such as Meta Ads, TikTok, and YouTube is preferred.
• Strong creativity and attention to detail, with the ability to produce visually compelling content.
• Previous experience working with influencers and large brands is a plus.
• Ability to manage multiple projects simultaneously and meet tight deadlines.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Marketing Designer
Schedule: M-F, 9AM - 5PM EST
Salary Range: $900-1,500
Benefits: TBD

About the Company:

We're a rapidly expanding public benefit company on a mission to connect people with plants. With a community of hundreds of thousands and partnerships with the world's largest plant growers, we're making it easier for consumers to succeed in their gardening journeys. Our work is shown on over 50 million plants per year, offering an unparalleled opportunity for a creative individual who loves plants and nature to make a significant difference.

About the Role:

We are looking for a seasoned Marketing Designer with a minimum of 5 years of professional experience. In this pivotal role, you'll design mobile web pages and print materials that deliver plant care information via QR codes. These codes are placed on over 50 million plants annually, making your work an essential part of our mission to enhance the gardening experience for our community

Responsibilities:

1. Design informative and engaging mobile web pages for plant care information, accessible through QR codes on over 50 million plants per year.
2. Create visually appealing print materials for QR codes, including inserts, stakes, and labels, ensuring they align with our brand and resonate with plant enthusiasts.
3. Work closely with the marketing team to develop creative solutions that captivate our audience and foster a deeper connection with nature.
4. Utilize Figma, Adobe Illustrator, and Adobe InDesign to craft high-quality designs for both digital and print mediums.
5. Keep up with design trends, particularly in mobile and consumer design, to continuously improve our digital offerings.

• At least 5 years of experience in design with a strong portfolio.
• Proficiency in Figma, Adobe Illustrator, and Adobe InDesign.
• Strong background in mobile design and consumer-oriented projects.
• Bonus: a background in print design projects.
• Passion for nature, with extra consideration given to candidates who have experience or a keen interest in gardening and plant care.
• Creative and has the passion to constantly learn about new trends

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Walmart.com eCommerce Specialist

Schedule: Monday - Friday 8:00 AM -5:00 PM EST

Salary Range: 1,200 - 1,400 USD per month

About the Company:

It is a German toy company, and we deeply believe in the power of imagination within kids and design our toys to Inspire Storytellers for Life. As we continue to grow, we are looking for a highly motivated Ecommerce Coordinator to join our team and contribute to our online success supporting our brand websites in North America.

About the Job:

As a Walmart.com eCommerce Specialist at Schleich, you will be responsible for the comprehensive management of our brand catalog, approximately 400 SKUs, on the Walmart.com platform. This role involves optimizing product listings, ensuring the visibility of product assets, and leveraging various strategies to enhance search rankings and overall consumer engagement.

Duties and Responsibilities:

1. Catalog Optimization:

• Manage and optimize our brand catalog on Walmart.com, ensuring all SKUs are accurately represented.
• Ensure product assets (images, videos, descriptions) are live and effectively showcase the features and benefits of each product.
• Regularly review and update product listings to align with current trends and market demands.

2.Search Ranking Optimization:

• Optimize product titles, descriptions, and keywords to improve search rankings and visibility on Walmart.com.
• Utilize SEO best practices along with Walmart.com best practices to enhance the discoverability of our products and drive traffic.

3. Sales and Revenue Reporting:

• Monitor and report regularly on sales performance, product availability, and inventory levels.
• Identify opportunities for revenue growth, suggesting strategic initiatives and promotions to capitalize on market trends.

4. Brand Store Management:

• Create and manage the brand store on Walmart.com, ensuring a cohesive and visually appealing representation of our brand while utilizing all available features and tools.
• Merchandise all brand store pages to enhance the overall shopping experience.

Minimum Requirements:

• Proven experience in e-commerce, with a focus on managing product catalogs on Walmart.com.
• Strong analytical skills and proficiency in utilizing data to drive decisions.
• Knowledge of SEO best practices and e-commerce trends.
• Excellent communication and collaboration skills.

Salary: P25,000 to P33,000 (Monthly Package)

Schedule: Monday – Friday (Rotational Shift)

What are we looking for?

Skills Required:

• Previous experience in a Technical Support Specialist position or a related TS role.
• Demonstrated experience in utilizing Help Desk Software and Remote Support tools.
• Understanding of how CRM systems work.

Nice to Have:

• Basic Desktop Support knowledge
• Familiarity with Design Software (e.g. Canva, Adobe Illustrator)
• Familiarity with Manufacturing Industry

What will you do?

• Responding to customer service technical calls by fielding and promptly answering detailed service questions, and offering remote assistance to resolve customer problems and faults.
• Identifying and fulfilling customer needs to achieve satisfaction.
• Follow up with customers to ensure their technical issues are resolved.

• Managing the CRM system by maintaining records of customer interactions and handling customer accounts.
• Gather customer feedback and share with the Service teams.
• Adhering to all relevant OH&S principles
• Maintaining customer confidentiality
• Participating in service meetings as required

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia is an industry-leading international developer and manufacturer of laser machines. With headquarters in Marchtrenk, Austria, they have been revolutionizing the stamp industry with CO2 laser technology since 1991. Today, their global presence spans across 17 sales offices and they have a team of over 750 dedicated employees. Their commitment to excellence has resulted in a remarkable 97% export rate, allowing them to serve customers in over 90 countries worldwide.

#ConnectOS #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CUSTOMER SERVICE AGENT to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

• At least 6 months of WORK EXPERIENCE in the same role
• Experience in a Sales Account is a plus
• Good written and verbal English communication skills
• Amenable to work ONSITE in Mandaluyong
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: D2C/eCommerce Coordinator

Schedule: Monday - Friday 8:00 AM -5:00 PM EST

Salary Range: 900 - 1,000 USD per month

About the Company:

It is a German toy company, and we deeply believe in the power of imagination within kids and design our toys to Inspire Storytellers for Life. As we continue to grow, we are looking for a highly motivated Ecommerce Coordinator to join our team and contribute to our online success supporting our brand websites in North America.

Duties and Responsibilities:

1.      Direct-to-Consumer UX and Merchandising:

• Collaborate with the manager/specialist to update website collections, add/remove products, and remerchandise collections to optimize product visibility and drive revenue and conversions.
• Utilize apps for onsite personalization and merchandising, including content, product recommendations, bundles, and sitewide messaging. QA all strategies on test and production sites.

2.      Catalog and Content Management on Shopify Plus:

• Update and maintain the website product catalog, including setting up new products, enabling/disabling products based on inventory, and refreshing product content.
• Execute tasks for promotional campaigns on test and production sites, including the setup of visuals and copy, QA of discount pricing rules, pricing file creation and import, and landing page creation. Replicate activities on additional country websites.

3.      Cross-Functional Communication and SEO:

• Communicate new collection and landing page links to cross-functional teams and ensure proper setup with SEO, metadata, etc.
• Request and execute translations to make the website accessible for all supported languages.

4.      Email/SMS Assistance and Coordination:

•  Assist with email/SMS creation in the email service provider, including creating templates, updating assets and copy, and UAT of messages.
• Implement and QA regular site content (asset and copy) refreshes

5.      New Product Launch Coordination:

• Coordinate new product launches, ensuring all products have the necessary data, assets, product tags, and inventory for a timely launch.

6.      Asset Briefings and Coordination:

• Create and coordinate asset briefings for visuals needed for onsite, emails, and ads (Meta & Pinterest).
• Ensure all assets are delivered on time and in the correct sizes needed for each platform.

Minimum Requirements:

• Minimum of 2 years of professional experience within ecommerce
•  Familiarity with Shopify Plus
•  Effective project management and prioritization skills
• Positive team player and strong work ethic

Key experiences:

• Previous experience in a similar Ecommerce Coordinator role, with a focus on website management, merchandising, and promotional campaigns.
• Proficiency in Shopify Plus, including apps for personalization and merchandising.
• Strong attention to detail and ability to QA strategies, pricing, and website content effectively.
• Excellent communication skills to collaborate with cross-functional teams.
•  Ability to work collaboratively with cross-functional teams, including digital, brand, ecommerce, and marketing managers.
• Strong communication and project management skills, with a proven track record of delivering high-quality work on time.

Great to have, but not required:

• Experience in email/SMS creation and coordination is a plus.
• Familiarity with SEO best practices and ability to execute translations for multilingual websites.
• Experience with eCommerce listing optimization for prioritizing content enhancements on PDPs
• Understanding of consumer behavior and what drives purchases
• Experience working with Amazon needs as well as brand.com websites

Position: Quality Assurance Tester

Work Hours (Client): Mondays to Fridays, US Timezone, TBD

Pay Range: Upto - $1800/month

Duties and Responsibilities:

Continuous Platform Testing:

● Regularly test core functionalities of the UGC gaming engine to ensure consistent performance.

● Conduct thorough testing of new features and updates before they are deployed.

Bug Reproduction and Reporting:

● Promptly address user-reported bugs by attempting to reproduce them.

● Document detailed steps involved in the reproduction of these bugs.

Issue Tracking and Documentation:

● Create comprehensive tickets in Linear, our project management system, for all identified issues.

● Clearly describe the expected results versus the actual results in the tickets.

● Include detailed steps for reproducing each issue.

Collaboration with Development Team:

● Work closely with the product and development teams to convey findings and follow up on issue resolution.

● Participate in regular meetings and updates to stay aligned with the team & goals and timelines.

Feedback and Improvement Suggestions:

● Provide constructive feedback on platform usability and user experience.

● Suggest potential improvements or features based on testing insights and user feedback.

User Experience Advocacy:

● Ensure that user-generated content (UGC) on the platform maintains a high standard of quality and functionality.

● Advocate for end-user needs and perspectives during issue resolution and feature development.

Compliance and Standards Adherence:

● Ensure that all tests and procedures comply with company standards and best practices.

● Stay updated with the latest trends and best practices in QA testing and UGC platforms.

Reporting and Communication:

● Regularly report on testing progress, issues, and resolutions.

● Maintain clear and effective communication with all stakeholders, including development teams and management.

● 2+ years of Proven experience in QA testing, preferably in gaming or related fields.

● Strong understanding of software development and testing methodologies.

● Familiarity with project management and bug tracking tools, specifically Linear and Discord

● Excellent problem-solving skills and attention to detail.

● Ability to work independently and manage time effectively.

● Strong communication and teamwork skills.

● Passion for gaming and understanding of user-generated content platforms.

LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : VIRTUAL EVENT COORDINATOR

Work Hours : Monday to Friday 9am to 5pm ET (can be flexible)

Holidays : TBD

Pay Range : USD 1,000 - 1,400 per month

Company/Client Overview:
The client is a technology-focused investment banking and strategic advisory group specializing in M&A, Capital Raising, Strategic Partnerships, and Innovation Access for a select client roster of public corporations, private equity sponsors, and high-growth companies. Their core strengths include extensive personal relationships across the strategic landscape, unparalleled market insights, and deep global perspectives and deal experience.

About the role:

They are seeking for a positive, motivated, professional, detail-obsessed, and trustworthy Virtual Event Coordinator to join their dynamic Events Practice. This role will support a forward-thinking group of industry leaders whose achievements come because of hard work, ingenuity and consistently exceeding expectations.

This candidate will support the Event Planning and Operations department in areas such as venue and vendor sourcing, event industry research, event planning and project management. Venue and vendor data entry, database management and more. 

Duties and Responsibilities:

• Venue & Vendor Procurement
• Venue Research: hotels, restaurants, unique and non-traditional venues
• Vendor Research: technology, photographer, videographer, special touches, event staffing, florist, transportation, etc.
• Relationship management with venues and vendors
• Downstream deposit and payment oversight and budget tracking 

• General Event Research 
• Industry research to stay informed on relevant industry trends, innovations and ideas. 
• Process improvement research: working with Senior Event Director to implement research related to internal process refinement  
• Longer-term project research 
• Conduct competitive event analysis.

• Event Planning Database Management
• Daily, weekly, and monthly management of event databases: The Vendry (venue/vendor tool), Competitive Events Master and more

• Event Planning & Logistics
• Site visit coordination & calendaring 

• Event Operations
• Creation event preparation documents
• Creation of Run of Show document, support preparing staffing guides, staffing emails, shot list, venue decks and emails, staff itineraries, etc.
• Packing, shipping and event supply/equipment management 
• Prepare shipping labels and coordinate deliveries.
• Event supply ordering  
• Schedule, track and manage event shipments and materials
• Assist with troubleshooting in the instance of any delays
• Coordinate with the New York based Administrative Assistants for physical supply management (supply management/storage, packing/unpacking, etc.) 
• Vendor management support
• Assist with Certificate of Insurance (COI) compilation
• Assist with vendor load in/out scheduling
• Room block management 
• Support tracking room block usage and pickup
• Support rooming list changes and follow up
• Supplier commission tracking and collections.

• Bachelor’s degree in Hospitality, Business or related discipline or equivalent relevant experience
• 2-4 years direct experience working in events and conferences 
• Basic knowledge and understanding of hotel brands and restaurant groups
• Excellent computer skills and a strong understanding of Microsoft Office Suite (Outlook, Excel, PowerPoint) are essential.  
• Ability to multi-task, execute under tight deadlines, work in a fast-paced, high-stress environment, monitor and manage multiple priorities, and meet timelines on large projects from inception through completion
• Strong organization skills, exceptional attention to detail, and excellent analytical, verbal, and written communication skills
• Initiative and creativity, with a “get things done” attitude. Work “Athlete” mindset – someone who is coachable, innovative, focused and is able to adapt
• Demonstrated strategic thinking and problem-solving skills which exemplify the ability to identify issues or challenges and find a reasonable solution
• Strong interpersonal skills and the ability to quickly develop trusting, productive relationships with the executive team, vendors, staff, and all partners 

LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES

Position : HR Staffing Specialist

Work Hours (Client) : EST; total of 40 hours/week (shifting schedule with some days required to work longer shifts, but fewer days in a week, see this table as an example)

: Normal business hours during first few weeks for training

Holidays : TBD

Pay Range : $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

The company is the world's leading provider of personalized in-home care services. We have over 1,100 independently owned and operated franchise offices worldwide that employ compassionate CAREGivers who share our dedication to enhancing the lives of aging adults and their families. Services span the care continuum, from companionship and personal care to specialized Alzheimer's care and hospice support.

Caring for others is part of our DNA, and that includes caring for your career. The company provides best-in-class training, education, and opportunities for career advancement. It also offers you the opportunity to be part of a supportive family-like culture where you're encouraged to talk with your local office for support, share stories, and seek guidance.

About the job:

The role is responsible for successfully coordinating all activities related to Client/Staffing Assistant schedules and staffing open shifts.  They are also responsible for spending part of their time conducting Staffing assistant interviews and assisting HR Coordinator with Staffing Assistant activities.

During the on-call periods in the evening, the role would be responsible for answering incoming phone calls, handling issues with our employees who are on shifts, as well as doing file-audits. During normal business hours, the role would be answering phones (along with our team), staffing shifts, performing HR interviews, etc.

Duties and responsibilities:

• Answer incoming calls in a professional, friendly, and knowledgeable manner
• Create and maintain client and Staffing assistant schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and Staffing assistant activity utilizing the software system.
• Follow up with all client and Staffing Assistant issues to ensure their problems are resolved. 
• Enter and maintain accurate client and Staffing assistant records in the software system.
• Follow up and communicate Staffing assistant and client issues to ensure problems are resolved.  
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care. 
• Staffing on-call after-hours On-Call Coordinator – holidays split up and a regular rotation of every other Thursday.
• Assist the Service Manager in monitoring all Staffing assistants overtime.
• Work to have recurring schedules for all clients to limit the number of Staffing Assistants going and to give consistency to clients and Staffing Assistants with their hours.
• Document all staffing, overtime, clock-in/out issues, scheduling changes, etc. in ClearCare.
• Have monthly One to One meetings with Service Manager

Minimum Requirements:

• Must have at least 3-5 years of experience in a similar field/ role.
• Experience handling employee schedule and concerns is nice to have
• A high level of English language customer service (phone and email) is very important.
• Proficiency in Microsoft Teams & Outlook is required
• Any experience with the software Wellsky (formally ClearCare) would be great, but not required
• Familiarity with Ring Central (phone system) is a plus but not mandatory.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• MS Office Application experience

Position : EA / Chief of Staff

Working Hours : 10am-6pm Eastern

Salary Range : 1000 - 1,500 USD

ABOUT THE ROLE:

We are seeking a proactive and versatile Executive Assistant/Chief of Staff to support our team. This role will involve overseeing day-to-day operations, troubleshooting issues, and ensuring smooth functioning across various aspects of the business.

SCOPE OF WORK:

• Ensure efficient operation of daily tasks and processes
• Troubleshoot problems and implement effective solutions
• Maintain open communication channels within the team
• Handle administrative tasks as needed
• Assist with special projects and initiatives as assigned
  

MINIMUM REQUIREMENTS:

• Proficiency with Google Suite (Sheets, Docs, Email)
• Tech-savvy with the ability to quickly learn new tools and software
• Familiarity with email marketing tools such as ActiveCampaign (training available)
• Strong communication skills, both written and verbal
• Analytical mindset with logical problem-solving abilities
• Previous experience in a similar role preferred but not required

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Business Development Representative

Working hours: TBD
Salary: $900 - $1500 USD 

About the role:

We are looking for a BDR with experience selling Google Business Profile software (Google Maps), Google Analytics, and/or Google Search.

Duties and Responsibilities:

• Understand our product, plans, and customers.
• Build a strong pipeline of prospective clients through lead generation.
• Conduct effective cold calling and cold emailing.
• Strategize innovative ways to list buildings.

• Minimum 2-3 years of experience with the role.
• Bachelor’s degree or a diploma in Marketing, Business, or other related fields.
• Experience working with Google Business Profiles, Google Ads is a plus.
• Experience using and configuring HubSpot CRM is a plus.

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Position                                            : Social Media Manager

Work Hours                                    : Flexible

Holidays                                           : TBC

Pay Range                                       : $700 USD per month

Company/Client Overview:

Our client in the US is an entertainment data company that builds products that provide data to businesses on celebrities and influencers. Its specialties include SEO, Social Media Marketing, Web Design, Mobile Marketing, and Viral Marketing.

We're seeking an experienced and passionate Social Media Manager to spearhead our digital content creation for platforms including TikTok, Instagram, and Twitter. If you have a knack for turning trending news stories into captivating short videos and have a proven track record of creating viral content, then we want you! We are specifically looking for an expert in making IG Reels and TikTok’s that use b-roll and voiceovers to tell a story and make them go viral.

Key duties/responsibilities: 

1. Content Creation & Management: Design, create, and manage high-quality content tailored to each platform's unique audience.

2. Video Production: Develop engaging short videos for social media platforms, utilizing voiceovers, B-roll, and other creative assets to maximize viewer engagement.

3. Content Calendar: Strategize and manage a consistent publishing schedule ensuring relevant content is timely and topical.

4. Engage with the Latest Trends: Stay updated with the latest social media trends and adapt content strategies accordingly.

5. Optimize for Virality: Leverage insights and analytics to understand what makes content shareable and implement strategies to increase virality.

6. Community Engagement: Respond to comments, engage with our community, and build a loyal follower base.

7. Collaborate: Work closely with CEO and research team to align social media content with broader company initiatives

·       Proven track record of creating viral content and growing social media audiences.

·       Expertise in video creation, including but not limited to scripting, shooting, and editing.

·       Strong understanding of social media analytics and the ability to adjust strategies based on data-driven insights.

·       Ability to stay updated with industry trends and the changing dynamics of social media platforms.

·       Excellent verbal and written communication skills.

·       A creative mind with a passion for storytelling.

TBC

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Service Representative

Work Hours: Monday to Friday, 9:30 AM to 5:30 PM EST | 10:30 PM to 6:30 AM Philippine Standard Time

Holidays: US holidays

Pay Range: $1,000-$1,500 per month (depending on qualifications and skills)

Responsibilities:

• Review and respond to conversations in the app CRM solution HubSpot.
• You care a lot about education and spending time making sure a customer feels heard and understood, while also teaching them how to use the app.
• Build customer loyalty and satisfaction, through onboarding, product adoption, retention and growth.
• Drive platform adoption by ensuring the user has the correct understanding and knowledge of the platform and financial parameters.
• Own and manage the customer success playbook, including general product knowledge, general financial industry knowledge/terminology, stock market and banking holidays, branding and language guidelines, etc.
• Manage and report on the overall health of the client relationship to internal stakeholders.
• Work with Marketing to craft responses to commonly asked questions, including maintaining the FAQ section on the website, bot responses, in person customer care responses, and customer educational materials.
• Use your knowledge of customer needs to help build out the product roadmap.
• Maintain metrics to understand customer happiness, including NPS, customer service conversation ratings, first response times, time to close customer conversations, etc.
• Create Customer Success Plans (CSP) that set the tone for the relationship and measure goals over time.
• Must be confident and possess solid communication, listening, and interpersonal skills.
• Team player who identifies closely with, and is passionately committed to, the achievement of our overall mission.
• Excellent writer and communicator.
• Ability to thrive in a fast-paced environment and handle a diverse workload.
• You are timely and respond to emails quickly.
• You are able to communicate at the time needed any issues to the rest of the team about problems currently happening in the app.

Bonus Points:

• Experience in a highly regulated industry, such as finance, insurance, or health care.
• Have previously started your own company, blog, or side hustle.

•  5+ years of experience in consumer-focused customer experience.

• Experience using customer service automation tools, including HubSpot and ReTool.
• Experience using critical thinking and problem solving to deliver the best possible outcomes to customers.
• A curious mind, advanced critical thinking abilities, and sound judgment with a risk mitigation mindset.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Executive Assistant

Work Hours: Monday to Friday, 9:00 AM to 6:00 PM EST | 10:00 PM to 7:00 AM Philippine Standard Time

Holidays: Philippine holidays

Pay Range: $1,000-$1,400 per month (depending on qualifications and skills)

Job Responsibilities:

• Manage and maintain executive schedules
• Coordinate and schedule appointments, meetings, and travel arrangements
• Prepare and distribute documents, reports, and presentations
• Handle email correspondence and respond to inquiries in a timely and professional manner
• Manage and organize electronic files
• Assist with project management tasks as needed
• Assist with data entry
• Write detailed notes and meeting summaries
• Provide administrative support to other team members as required

• At least 1 year of experience as an executive assistant

• Fluency in English
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Ability to work in a fast-paced, unstructured environment, and is able to build processes over time
• Ability to work independently and take accountability
• Possesses high energy and a positive attitude
• Familiarity with the high-level business of venture capital is preferred

Position: Financial Analyst

Working Hours: Monday - Friday, 9AM - 5PM 

Salary Range: $1,500 - $2,500/ month (Depending on the interview result and the client's approval)

• Analyzing and summarizing all due diligence materials related to the credit quality of businesses or assets being acquired or owned by ASC, including the analysis of the company or asset’s historical and present financial condition, products and/or services, sales and marketing strategies, customer and supplier base, industry dynamics, competitive position, management team, and financial projections;
• Working with the Senior leadership to manage the due diligence, screening, and underwriting approval processes;
• Assisting with the syndication process on transactions in which ASC is leading the financings;
• Fulfilling all portfolio management requirements including on-going credit analysis, reporting and follow-on credit activities (amendments, recapitalizations, acquisitions, restructurings, etc.);
• Supporting the firm’s efforts to attract, develop, and retain best-in-class origination, underwriting and portfolio management talent.

• Strong finance and accounting skills along with an intense attention to detail.
• Well-developed interpersonal skills to allow the candidate to successfully interface with external service providers and other members of the investment team.
• Demonstrated ability to multitask and manage work flow while taking ownership for the results.
• Excellent verbal and written communication skills.
• Significant Experience with MS Excel, Outlook and Power Point; exposure to investment analysis software (, e.g., Bloomberg, Capital IQ, etc.) preferred
• Occasional travel is required but role is based in Boston full-time
• Willingness to work in small, dynamic and high performing team

Position: Netsuite Admin

Work Hours (Client): Mondays to Fridays 9am - 5pm Central Time

Work Hours (MNL): Mondays to Fridays 11PM to 8AM PHT

Pay Range: $900 - $1500/month

Duties and Responsibilities:

• User Management: Adding new users, assigning roles and permissions, and managing access to different modules and features based on users' roles within the organization.
• Configuration and Customization: Customizing NetSuite to meet the organization's unique requirements by configuring settings, creating custom fields, forms, and records, and modifying workflows and processes as needed.
• Project Management: Overseeing the implementation of new features or functionalities in NetSuite, ensuring timely execution and alignment with organizational goals. System Maintenance: Monitoring system performance, troubleshooting issues, and ensuring that NetSuite is running smoothly. This may involve managing integrations with other systems and resolving any data or synchronization issues.
• Data Management: Importing and exporting data, performing data cleanup and deduplication, and ensuring data integrity and accuracy within NetSuite.
• Reporting and Analytics: Creating and customizing reports and dashboards to provide insights into key performance indicators (KPIs) and help stakeholders make data-driven decisions.
• Training and Support: Providing training and support to users, answering questions, and helping troubleshoot any issues or challenges they encounter while using NetSuite. Coordinating meetings, trainings, or other events related to NetSuite iimplementations or upgrades.
• Documentation and SOPs: Maintaining documentation of configurations, processes, and procedures related to NetSuite administration, as well as documenting any customizations or changes made to the system.
• Continuous Improvement: Identifying opportunities for process improvement and optimization within NetSuite, implementing best practices, and working towards maximizing the value and efficiency of the NetSuite implementation for the organization.

• 2+ proven experience as a NetSuite Admin or similar role.
• Proficiency in Microsoft Office and Google Workspace.
• Proficiency in NetSuite Manufacturing.
• Proficiency in Warehouse Management System, including inventory management, order fulfillment, and warehouse operations
• Proficiency in Asana

SKILLS:

• Communication Skills
• Strong technical skills
• Problem Solving
• Attention to detail
• Collaboration
• Adaptability and Learning Agility
• Project Management Skills
• Organizational Skills

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Position: Advertising Operations Assistant

Work Schedule: TBC

Salary Range: $1,300 per month

About the Company:

Pillar4 is a portfolio of digital brands that connects consumers to the best products across the four pillars of health and wellness. We own and operate a portfolio of review sites across the health and wellness space and partner with leading direct-to-consumer brands and media companies to grow their businesses.

About the Role:

As the Advertising Operations Assistant, your role is central to driving the success of our advertising efforts. You will not only manage and oversee the advertising operations but also play a key role in creating compelling, high-performance ad copy that resonates with our audience and drives results for partners.

Responsibilities:

1. Ad Fulfillment Management: Work with brands to ensure their ad copy and creative is delivered on time and answer any questions on their portal.

2. Partner Engagement: Serve as the primary contact for advertising partners post sale, ensuring their needs are met and their campaigns are successfully executed across newsletter, YouTube, podcast, social media, and other channels as needed.

3. Timeline Management: Manage advertising timelines meticulously to ensure deadlines are met without compromising on quality.

4. Quality Assurance: Perform rigorous quality checks on all newsletter, podcast, YouTube, and social ads, ensuring they meet our high standards and effectively convey the intended message.

5. Performance Analysis: Monitor, analyze, and report on key performance indicators (KPIs) including Impressions, Click Through Rate (CTR), Conversion Rate (CVR), on a weekly basis.

6. Assist in Key Account Retention: Be actively listening for partners requests and responses and work directly with the sales team to pass along the information to identify new avenues for advertising and when partners are ready to re-sign contracts.

• At least 2 years of relevant experience in advertising operations or a related field
• Strong understanding of advertising platforms such as Google Ads and Facebook Ads
• Detail-oriented and able to manage multiple projects
• Strong written and verbal communication skills in English
• Experience in trafficking ads, particularly on social media, Youtube, and podcast
• Nice to have Sponsy and Beehiiv experience

LOOKING FOR FILIPINOS WHO ARE PHILIPPINES-BASED CANDIDATES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Job title: Virtual Assistant

Salary range:  USD 800-1000/month

Schedule: can be flexible but with 4 hours overlapping  8-5PM Central Time

ABOUT THE COMPANY

The company is a woman-owned and operated marketing agency based in Bismarck. They partner with organizations across the midwest to create marketing solutions that are unique. Their passion stems from working alongside their clients to help them approach marketing in a way that resonates with their audience while supporting their business goals.

Responsibilities:

•  Managing and coordinating daily administrative tasks such as scheduling meetings, recording meeting notes, handling email correspondence, and organizing files.
• Coordinating and preparing documents, presentations, proposals, and reports.
•  Partnering with our team to execute basic marketing tasks (i.e. researching and outlining content for LinkedIn posts based on a content outline).
• Conducting research and providing support on various projects and initiatives.
• Assisting with data-entry, record-keeping, and maintaining databases and reports.
• Partnering to build policies, procedures, and templates to increase office efficiency and communication.
• Supporting team members with ad-hoc administrative tasks as needed.

• At least 1-2 years of experience as a Virtual Assistant.
• tools: Google Docs, Google Suite, some Project Management tool like Trello would be helpful but not required, Slack
•  Great with English (oral and written)
• Willing to accommodate at least 50% of the time they're working to be during 8-5PM Central Time so we can strongly collaborate.
• Motivated to take direction (i.e. find the best way to do ___) and come back to the table with ideas – not someone that needs a lot of hand-holding.
• they're the type of person that actively seeks ways to improve, offers to help when they see someone's struggling

LOOKING FOR FILIPINO CANDIDATES BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Customer Support Specialist

Working Hours: Work hours can be flexible; just make sure to respond to customer queries within 24 hours

Holidays: TBD

Salary: USD 1,000/month

About the Company:
As a lifestyle brand, we specialize in creating unique apparel and accessories that draw inspiration from heritage. Our primary aim is to establish a genuine connection with sports enthusiasts by offering a diverse range of products that pay homage to different facets of sports culture. This encompasses iconic moments, teams, athletes, personalities, as well as influential movies and art that have significantly shaped the sports scene.

Key Responsibilities:
• Customer Service
• Reporting (Excel skills needed)
• Miscellaneous admin tasks

In this role, strong English communication skills is a must.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Accountant

Schedule: Monday to Friday, working hours to follow

Salary Range: 1200 USD/month 

About the role:

We are seeking an experienced Accounting Specialist with a strong background in accrual accounting, adept at transitioning from cash basis to accrual. The ideal candidate will have proficiency in QuickBooks Online Advance and a proven track record of managing accounting tasks efficiently. This role involves handling various accounting and bookkeeping responsibilities, including cost allocations and reconciliations.

Responsibilities:

• Utilize QuickBooks Online Advance for accurate and timely financial reporting.
• Execute accrual accounting principles and procedures, ensuring compliance with regulatory standards.
• Lead the transition from cash accounting to accrual accounting seamlessly.
• Perform day-to-day accounting and bookkeeping tasks with precision and attention to detail.
• Conduct bank and credit card reconciliations to maintain accurate financial records.
• Allocate costs appropriately based on business needs and requirements.

• Demonstrated proficiency in QuickBooks Online Advance is essential.
• Prior experience in accrual accounting is required, along with familiarity with cash accounting principles.
• Proven ability to successfully convert from cash accounting to accrual accounting.
• Strong understanding of accounting fundamentals and best practices.
• Excellent analytical skills with the ability to interpret financial data accurately.
• Effective communication skills, both verbal and written.
• High level of attention to detail and accuracy in data entry and financial reporting.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Join our team as a Data Analyst and put your skills to the test! We're looking for a highly-organized expert in Excel and PowerPoint with a passion for data analysis. If you are ready for a dynamic and challenging role, apply now!

Position: Data Analyst

Working Hours: Monday to Friday, 6 am - 2 pm, UK Time

Monthly Salary: Up to 1,200 USD/mo (Depending on the interview result and client’s approval)

Benefits: To be confirmed

About the Company:

A self-storage company based in Oxfordshire, UK, with multiple stores nationwide offering cost-effective, secure, and flexible storage solutions for both domestic and business customers.

Responsibilities

• Taking raw data from an operating system and reformatting it into digestible charts and tables.
• Analysing invoices from various software we use and running a cost-benefit analysis.
• Putting together investor report packs
• Pulling competitor data together for the ops team
• Ability to run SQL reports from our operating system
• Assist with content creation for our internal learning management system

• Proficiency in PowerPoint and Excel with the ability to create strong internal operating reports is essential
• Excellent analytical and problem-solving skills
• Strong communication and presentation skills
• Ability to translate data into meaningful insights and presentations
• Experience in running SQL reports

Position: Graphic Designer

Working Hours: US Central Time Zone

Salary Range:  USD 1,200 - USD 1,500/month

Job Summary:

As an Offshore Graphic Designer, you will be an integral part of our creative team, delivering high-quality visual content while working remotely. You will collaborate closely with our marketing and design teams to create compelling graphics that align with our brand identity and support our marketing efforts.

Tasks:

● Design Creation: Develop and deliver various graphic design projects, including web graphics, social media assets, brochures, banners, and email campaigns.

● Brand Compliance: Ensure all designs align with the company’s branding guidelines and visual identity.

● Collaboration: Work closely with marketing, content, and design teams to understand project needs and deliver designs that meet these requirements.

● Feedback Incorporation: Revise and improve designs based on feedback from stakeholders and team members.

● Trend Awareness: Stay updated with the latest design trends and tools, and incorporate them into your work to keep our brand current and engaging.

● File Management: Maintain organized files and archives of all design assets and projects.

● Remote Coordination: Effectively manage time and tasks while working remotely, ensuring consistent availability during US Central Time Zone hours.

Qualifications:

● At least 2 years of professional graphic design experience.

● Proficiency in Adobe Creative Suite required.

● A strong portfolio demonstrating a range of design skills and styles.

● Bachelor's degree in Graphic Design or related field (preferred but not required)

Position : Google Ads Specialist

Working Hours : EST Flexible Hours

Salary Range : $1000-$1500

Duties and Responsibilities:

• Develop and implement effective Google Ads campaigns for diverse clients.
• Conduct keyword research and analysis to identify relevant and high-performing keywords.
• Manage Google Ads 
• Handle and oversee PPC accounts. 
• Create compelling ad copy that aligns with the client's brand and objectives.
• Continuously monitor and analyze campaign performance, making data-driven adjustments to optimize performance.
• Conduct A/B testing to identify the most effective ads and landing pages.
• Stay up-to-date with industry changes, trends, and developments in Google Ads.
• Provide regular performance reports and insights to clients, highlighting the impact of their campaigns.
• Jump into Hubspot and complete funnel building for events

• At least 2 years of proven experience managing Google Ads campaigns.
• Experience in HubSpot is required. 
• Experience in Google Ads platform, including Google Analytics and Google Ads Editor is a plus
• Strong analytical skills with the ability to interpret and draw actionable insights from campaign data.
• Detail-oriented with strong organizational skills.
• Ability to multitask and manage multiple clients simultaneously.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Executive Assistant

Schedule: Monday to Friday 7:30am-4:30pm PST (11:30pm-8:30am PHL)

Salary Range: 900 - 1500 USD/month plus performance bonus (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

Responsibilities:

• Efficiently manage and triage every email, ensuring timely responses and prioritization
• Coordinate travel arrangements and appointments for the executive
• Schedule and organize meetings, both internal and external
• Attend meetings alongside the executive and take detailed notes
• Maintain a CRM system of contacts, ensuring all information is up-to-date
• Handle administrative tasks and time-sensitive life errands
• Conduct basic bookkeeping and invoicing tasks
• Prepare contracts for clients and assist in document creation and presentations
• Develop lead magnets and create handouts for speaking engagements
• Manage posts and direct messaging on LinkedIn or other social media platforms
• Create and manage lead funnels, assisting with content creation, email marketing, and posting
• Perform basic graphic design tasks and assist with basic website editing and improvements
• Create landing pages and optimize them for conversions
• Clean up contact databases and CRM systems as needed
• Assist with data entry or research tasks as required
• Research vendors, gifts, or service providers as necessary
• Implement systemization strategies to reduce workloads where needed
• Familiarity and ability to work with tools such as Copper CRM, Meet Alfred, LinkedIn, ConvertKit, Wave accounting, eSignature, WordPress, and Contacts Plus

• Proficient English speaker with excellent verbal and written communication skills
• Minimum of 2 years of experience working remotely as a Virtual Assistant for a business owner or CEO based in the USA
• Strong proficiency in GSuite products (Gmail, Google Calendar, Drive, Docs, etc) and Microsoft 365 (Word, Excel, etc)
• Availability to work during US PST business hours