Total 943 Customer Service job vacancies in muntinlupa metro manila

IMPORTANT: OPEN TO FILIPINO CITIZENS WHO ARE CURRENTLY RESIDING IN THE PHILIPPINES

Position: Senior Accountant

Working hours: Monday - Friday, 9 AM - 5 PM Dubai time / 1 PM - 10 PM Philippine Time

Holiday/s : Dubai and/or PH Holidays

Salary Range: $1,000 - 2,000/month

About the company:

The company an active trading player, focused primarily on originating, structuring, trading, marketing, transporting, and financing crude oil and petroleum product cargos.

The company covers all aspects of physical crude, gasoline, condensate, naphtha, gasoil, and jet fuel across all grades, sizes, and geographies.

Duties and responsibilities:

• Responsible for processing/analysis of accounts payable, and accounts receivable, matching purchase orders/sales orders with invoices and supporting documentation, and all intercompany transactions.
• Analyse / reconcile balance sheet and income statement accounts on an ongoing basis and for period / year-end closings.
• Responsible for month-end close and ensuring that accounting tasks are completed according to internal (and external) deadlines including, physical transactions and related costs, intercompany physical transactions, and reconciliation of trading PnL to accounting.
• Responsible for the preparation of monthly, quarterly, and yearly financial statements, including management reporting, IFRS financial statements, Bank reports, and Budget vs actuals reporting.
• Keep track of overheads, allocate/recharge to different group entities, and prepare monthly G&A analysis.
• Manage the relationship with external auditors and tax administration; as well as prepare documentation for external auditors for annual audits.
• UAE VAT filing preparation and filing.
• Check employee expense reports and arrange settlement.
• Handle/manage office expense payments.
• Other projects as assigned by Management

• Has a background in commodity trading environment
• Understanding of the physical oil trading business is an asset.
• Minimum of 7 years of accounting experience
• Bachelor’s Degree in accounting or related field.
• Good written and verbal communication skills.
• Highly detail-oriented and organized in work.
• Ability to act and operate independently with minimal daily direction from the manager.
• Autonomous, proactive, and continuously thinking ahead.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Graphic Artist

Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM CST | 10:00 PM - 6:00 Am Philippine Time Zone

Holiday: TBD

Salary Range: $800 - $1200 per month

Responsibilities:

• Demonstrate proficiency in Adobe Illustrator, showcasing a strong command of design principles.
• Possess a working knowledge of Adobe Photoshop and InDesign to enhance overall design capabilities.
• Apply company-approved Pantone colors consistently across all design projects.
• Utilize design templates effectively, adapting colors, incorporating logos as vectors, and updating clipping masks as needed.
• Create presentation-ready mockups using company-approved templates, ensuring a polished and professional appearance.
• Responsively incorporate customer feedback into designs to meet client expectations.
• Manage and organize art files efficiently, exporting Adobe Illustrator and Photoshop files to RGB JPGs, PNGs, and outlined PDFs.

• 2 - 3 years of proven experience as a Graphic Artist or similar role
• Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign), showcasing the ability to work with layers and maintain a clean, well-labeled layer structure.
• Fluent in English with conversational skills, potentially having a slight accent.

TBD

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

We are seeking a highly skilled and experienced Business Advisor with a finance or accounting background who can look at P&L, has exposure and experience in M&A, and possesses excellent salesmanship skills to help guide a deal to close. This is not a sales role, but salesmanship is critical in addition to the financial background. If you're ready to take your career to new heights, join us on this exciting journey today!

Position: Business Advisor

Working Hours: Monday to Friday, 8 am to 5 pm or 9 am to 6 pm CST (but any US working hours would work)

Monthly Salary: Up to 1,400 USD/mo (Depending on the interview result and client’s approval)

Holiday: US holidays off. Other benefits include a health & wellness stipend, a cell phone allowance, and a fully provided Work-From-Home setup (PC, keyboard, mouse, headset, etc.

About the Company:

To be discussed by the client.

Responsibilities:

• Be a singular point of contact for managing and developing a portfolio of sellers and coordinate with other vital roles within the company to match high-quality business owners with acquisition-fit buyers.
• Spend 50% of the time on outbound initiatives, winning deals, and managing them through closing.
• Spend the remaining 50% of time managing inbound listings and a portfolio of low-middle market deals.
• Actively attend virtual meet-ups and tradeshows to connect with a diverse network of sellers belonging to different business models, understand their businesses, win deals, and manage them through closing.
• You will be measured on a specific set of KPIs, including but not limited to:
• GMV contribution to goal (50/50 inbound vs. outbound)
• Listing to funded conversion rate
• Merchandise, manage, and advise on managed active listings
• Listing engagement with Seller
• Phone
• Email
• Text
• LI connects

• Proficiency in HubSpot, Gmail, and Zoom – normal virtual work-from-home tools.
• Ability to build personal relationships over the phone and in person

• Results-oriented, independent, and well organized
• Ability to work in a fast-paced, deadline-oriented environment
• Adaptive to dynamic market changes and ability to identify and seize business opportunities
• Profitability awareness, sales-driven and entrepreneurial approach
• Strong written and oral communication skills
• Excellent business communication skills
• Motivated team player
• Good analytical skills
• With a positive attitude and desire to “go the extra mile” to achieve great things for the company.
• Flexibility and comfort with ambiguity (We're a successful startup that will continue to grow and innovate aggressively.)
• A strong work ethic
• With an interest in a start-up environment and interest in digital, online products and services

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES 

Position:   Office Assistant

Client Name: TBD

Working Hours: Mondays to Fridays 9 AM-6 PM Central Standard Time

Holidays: US Holidays (New Year's Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas)

Benefits: PTO 5 days, 10 vacation days. These can be used starting six months after the start date.

Salary Range: $900-$1500/month

Scope of the Role 

We are seeking a reliable and highly organized office assistant to join our client team. The office assistant will be responsible for but not limited to providing administrative support and helping ensure the smooth operation of our office. This role involves a variety of tasks, including clerical, administrative, and organizational duties.

Duties and responsibilities: 

• Take incoming calls and text messages from residents. Must be prompt and attentive with all incoming communication.
• Answer applicant questions.
• Contact property vendors to coordinate estimates and work completion.
• Complete legal documents by entering names, dates, etc. (leases, notices, etc.).
• Update resident profiles in management software (attach PDFs, add notes from calls, etc.).

• 2+ years of experience as an office assistant, administrative assistant, or similar role.
• Proficiency in Microsoft Office Suite, Google Suite, and other office equipment.
• Solid background in Property Management and Back-office
• Experience with RentManager is a plus.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Exceptional attention to detail and accuracy in all work.
• Strong written and verbal communication skills in both English and Spanish.
• Ability to work independently and as part of a team, with a positive and proactive attitude.
• willingness and ability to work unsupervised in a self-motivated environment.
• Comfortable talking with clients via phone or text.

Our client is a leading technology company in the agricultural sector. They are at the forefront of digital transformation, enhancing the agricultural value chain through innovative solutions. This is a great opportunity to join a company that will revolutionize agricultural ecosystems by harnessing advanced technology and digital transformation. Committed to making a positive impact, our client empowers farmers and communities by imparting knowledge on best practices and implementing technologies that enhance agricultural methods, boost yields, and contribute to overall prosperity.

Overall Purpose:

This vital role involves driving customer engagement and satisfaction by working closely with a key government agency as an enabling partner. The ideal candidate will have a strong background in fostering relationships with government bodies and will be instrumental in creating a collaborative environment. The main role will be to promote the technology & services to 1.5 million farmers through an enabling network of 6000 Irrigators Associations and 17 regional centers.

The role will be to build a strong head office and regional team that will through collobration with the national agency help digitally transform farmers, build onboarding programs, provide mentoring and training to the network, maintain excellent working relationship with the government agency and it's staff to ensure on going corporation and support.

Duties and Responsibilities:

• Develop and implement customer success strategies and plans.
• Collaborate closely with a government agency to ensure alignment and partnership.
• Build and maintain strong relationships with government representatives and other stakeholders.
• Drive customer engagement, retention, and satisfaction.
• Lead initiatives to address customer issues and challenges.
• Analyze customer feedback to improve services and customer experience.
• Work cross-functionally with teams to ensure delivery of excellent customer service.
• Manage customer success metrics and reporting.
• Grow a team.

KPI

• KPI will be based on customer acquisition of the network and farmers.
• The technology solution will be provided at no cost to the farmers hence success will be the number of farmers onboarded and the uptake (use of the systems).

• AgriculturalMust have a total of 15 years experience, 6 years of which is working as a strategic Sales Manager
• Sales experience – knows how to drive sales customer acquisition and retention management
• Leading and building up a sales team
• Agriculture background is a major advantage
• Provenexperience in customer success, particularly in roles requiring interaction with government agencies.
• Demonstrated ability to create collaborative environments and maintain strong relationships.
• Strong track record of executing strategies effectively.
• Excellent problem-solving and analytical skills.
• Superior communication and interpersonal abilities.
• Leadership experience, with the ability to inspire and guide teams.
• Strategic thinker with a focus on customer satisfaction and business growth.
• Willing to travel (50% fieldwork)

Office Location: To be determined -- QC or BGC

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!

Position : Administrative and Social Media Assistant

Working Hours : 9:00AM-5:00PM Dublin, Ireland Time zone

Salary Range : 900-1500 USD

Duties and Responsibilities:

• Provide administrative support such as scheduling meetings, answering phone calls, and managing emails.
• Create, schedule, and maintain social media content across multiple platforms, including Facebook, Instagram, Twitter, and LinkedIn.
• Work on our podcast, assist in content planning, editing and promoting across various social media platforms.
• Engage with our online community and respond to comments and requests on social media platforms.
• Assist other teams with administrative tasks as required.

• 2+ years of relevant experience
• Experience in an administrative role is preferred.
• Excellent written and verbal communication skills.
• Proficiency in using social media platforms and related software applications.
• Experience in podcast production is an advantage.

• Must have a proactive attitude and the ability to work independently.

• Ability to work with Irish businesses.
• Must be able to multitask and prioritize in a fast-paced environment.

Tools:

• Youtube
• Instagram
• Any podcast/video/audio editing tool
• Mail
• Google Drive
• Google Workspace
• Thinkific (big plus)
• Canva
• Klaviyo (big plus)

Salary: P110,000 to P130,000 (Monthly Package)

Shift: Monday to Friday (09:00 AM – 06:00 PM, AU VIC TIME)

What are we looking for?

Skills Required:

• 5 years application configuration experience – ideally with Retail Industry exposure
• At least 2 years of experience in configuring Salesforce
• Salesforce Development/Administration
• Various IT systems being supported e.g. Salesforce, Sprinklr, Websites, etc.

Nice to Have:

• Excellent planning and organisational skills.
• IT Project experience across several technologies
• Good Communication / Negotiation / Presentation skills

What will you do?

Job Summary:

The Support Analyst position exists as part of the IT team and is responsible for the delivery of functional IT application enhancements and support. The deliverables of this role are used by team members and all internal business functions to drive sales and operate effectively and efficiently.

Responsibilities include:

• Develop and implement IT changes in line with Officeworks strategic objectives
• Liaison with internal business customers and IT delivery teams to determine requirements, design technical solutions and implement changes.
• Lead functional designs for new and existing IT application changes
• Manage and implement small to medium IT application enhancements/projects
• Resolution of incidents and problems in line with IT SLAs
• Provide advice and guidance to less experienced team members
• Produce and maintain standards for technical designs and program specifications
• Maintain awareness of industry leading IT approaches

Join the awesome team and enjoy these benefits & perks:

• Flexi-based setup (3 days/week Office-based, 2 days/week WFH)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the amazing chance to work for our client --- Australia's top supplier of office products for small and medium-sized businesses, students, and households, with a nationwide presence and over 3 billion dollars in revenue.

To learn more about our awesome opportunities, visit connectos.co/careers

#ConnectOS

#ConnectOSCareers

#TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.

Looking for Filipino citizens who are residing in the philippines

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization,we kindly request that you direct any update inquiries to the team responsible for handling your application.

Working Schedule : M-F, Flexible (overlap at least 4 hours between 9am-5pm Australian time)

Holiday                   : TBC

Salary Range : $900-$1200 / Monthly

About the Role:

We are seeking a YouTube video editor who can seamlessly jump into the role and demonstrate immediate effectiveness. The client operates within the fitness niche.

RESPONSIBILITIES:

• Edit raw footage and produce high-quality videos according to the director's vision
• Work closely with the creative team to understand project scope and requirements
• Utilize video editing software to add special effects, graphics, and sound enhancements
• Transform various types of footage into cohesive and engaging visual stories
• Collaborate with the director, producers, and other team members to ensure a smooth editing process
• Review and provide feedback on edits to ensure the final product meets the required specifications
• Maintain an organized library of raw footage and project files for future reference

Example of Desired Editing Level:

• Here is a great example of the level of editing and animation that the client is looking for: Link to Example

QUALIFICATIONS:

• Proficiency in Editing Tools: Demonstrated expertise in utilizing a variety of video editing tools.
• Professional Experience: Minimum of 1-2 years of hands-on experience in video editing.
• Fitness Niche Advantage: Considerable experience or a strong affinity for the fitness niche is highly desirable and will be a significant advantage.

Position: Graphic Designer 

Working Hours: Flexible (8am-12pm NY time presence is required Sunday-Friday with Saturdays from 5-8pm NY time)

Salary Range: 800- 1200 USD

About the job: 

They are seeking a Graphic Designer to help with designing web page, website and vlogs, marketing and other marketing materials.

Duties and Responsibilities:

• Design hero images and other web page graphics for our website, blog post collages, Instagram stories, graphics to include in reels and TikTok, newsletter graphics, advertisements, other marketing materials
• Create animations for Instagram/TikTok
• Post graphics made for Instagram to Instagram stories daily
• Schedule newsletters in Klayvio with graphics made
• Source imagery for graphics in Pinterest and Instagram

Requirements:

• Adobe Suite Skills (Photoshop, Illustrator, Premiere, etc), Canva
• 1-2 years of experience in the role
• Video editing + animation skills
• Social media skills - Instagram, TikTok
• Ability to learn new technology and platforms
• Ability to follow brand guidelines and brand kit strictly and diligently
• Organizational and time-management skills for meeting deadlines in a fast-paced environment
• A keen eye for visual details, with strict quality control standards
• Excellent collaborative skills with the ability to work with a diverse group of people
• Ability to handle multiple tasks or projects
• Ability to meet deadlines

TBD

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

Avid Technical Support is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, post production, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to assigned customer bases.
RESPONSIBILITIES AND DUTIES

    Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
    Work within a global support team covering 24x7x365 operations
    Able to write effective handoff from shift-to-shift for support issues
    Provides proactive patch/upgrade planning including version compatibility
    Provides best practice recommendations and guidance on new implementations and support optimization
    Provides direct access to Avid Engineering, Product Management, Professional Services, and subject matter experts
    Reviews weekly case backlog reports and provides prioritization to Avid on customers behalf
    Creates and manages support cases in Avid’s case management system as appropriate
    Provides input to Product Management teams related to customer requirements
    Reports and tracks bugs related to software and/or hardware at Avid customer sites
    Reproduces and logs bugs as required
    Engages additional specialized Avid resources such as Licensing support when needed
    Follows up on customer issues with appropriate Avid internal groups
    Liaises with appropriate Avid management on a periodic basis to ensure visibility
    Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)
    Support and troubleshoot systems and application issues hosted in Cloud Platforms
    Utilize a broad range of skills with for multiple roles and responsibilities.
    Work with Development and Operations teams to address any issues escalated to Cloud Platforms
    Work intimately with peers, other groups, and vendors to complete projects and maintain the environment
    Manage the transition of technology initiatives from inception to production status
    Management of operations including documentation, transitional technical support, systems analysis, IT training and operational support of implemented technologies
    Communicate technical information to non-technical personnel effectively
    Create up to date utilization reports for monitoring the various environments

SKILLS

    You have experience in providing high end technical support to complex technology solutions.
    You are a mature technology professional with exemplary judgment and business acumen.
    You will own customer issues, from start to finish.
    You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
    You are self-starter who is comfortable with taking the initiative.
    Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
    You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

    BA (Hons) or BSc in relevant degree such as Media, Electronics, Computing, or relevant field.

    A minimum of three years of relevant experience, providing high end technical support to complex technology solutions.

    Knowledge about network architecture, IT and troubleshooting required.
    Linux-based operating systems administration with focus on security, automation, tuning, optimization, and standardization of new and deployed applications.
    General knowledge of cloud concepts and architecture, serverless machines, containers, etc. is highly desirable but not required.
    Exposure to or some experience with the following: HTML, CSS, MYSQL highly desirable
    Diagram and Document all changes made throughout change and configuration process
    Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, Asset Management, post-production workflows, terminology, and equipment a plus
    Knowledge of Virtualization Architecture and troubleshooting is a plus.
    Fluency in English; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid

#LI-MP1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Digital Marketing Specialist

Schedule: Monday to Friday, Flexible (overlap at least 4 hours between Central Time)

Salary Range: 900 - 1500 USD/month (to be assessed and approved by the client based on the candidate’s experience, knowledge, skills, and abilities)

About the Company:

The fastest-growing hat company in the country. The company is a monthly hat club that offers its custom branded ranch style hats.

Responsibilities:

• Email Marketing
• Design visually appealing and effective marketing emails using Mailchimp.
• Develop engaging email campaigns that align with the brand's objectives and target audience.
• Ensure consistency in brand messaging and design across all email communications.
•  Graphic Design
• Create high-quality graphics for various marketing materials, including social media posts, banners, and promotional materials.
• Collaborate with the marketing team to conceptualize and execute visually stunning designs.
• Stay updated on design trends and incorporate innovative elements into all visual content.
•  Social Media Management
• Manage and curate content for TikTok and Instagram, ensuring brand consistency and engagement.
• Leverage Canva and other design tools to create captivating visuals for social media posts.
• Monitor and respond to trends in the digital space, incorporating them into the brand's visual identity. 
• Video Content Creation
• Utilize Cap Cut to produce engaging videos based on current trends and user-generated content (UGC).
• Balance video and graphic design tasks according to the marketing strategy and objectives.
• Collaborate with the content team to create multimedia content that resonates with the target audience.

• At least 2 years of proven experience in a similar role.
• Strong knowledge of Google Suite, Mailchimp, Canva, and social media platforms (TikTok and Instagram particularly).
• Video editing skills, proficiency in Cap Cut application.
• Excellent English communication and interpersonal skills.
• Exceptional customer service skills and understanding of customer service best practices.
• A creative mindset with the ability to identify and follow digital trends.

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position : Technical Project Manager

Working Hours : 6 pm to 2 am PHT

Salary Range : 1000-2000 USD/ month (Depending on the interview result and the client's approval)

The Technical Project Manager will lead assigned projects and oversee the planning both strategically and technically. The successful candidate should possess a keen aptitude for managing cross-functional teams, delivering value-based business solutions, and driving continuity of our company vision among stakeholders.

Key Responsibilities:

1. Setting project goals and coming up with plans to meet those goals.
2. Maintaining project timeframes, budget, and overall quality.
3. Interacting regularly with clients and team members to determine project needs.
4. Overseeing the delivery of projects on time and within budget.

• With prior technical project management experience
• a strong strategic vision,
• excellent communication skills

Position : Director of Sales & Support

Working Hours : 9am - 5PM M-F, Central Standard Time

Salary Range : $2500-$3500

Duties and Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence
• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

• 5-10 years of proven experience as a Sales Manager or similar role, with a track record of achieving sales targets and driving revenue growth
• Experience in the customer support field, with a focus on delivering excellent customer service and maintaining customer satisfaction.
• Excellent communication and presentation skills, with the ability to build and maintain relationships with key clients and partners.
• Results-driven mindset with a passion for exceeding performance goals.
• Strong analytical skills, with the ability to analyze sales data and market trends.
• Proficiency in Hubspot is required.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position: Retail Support Specialist

Working Hours: Monday to Friday 9am to 6pm EST

Monday to Friday 10pm to 7am PHT

Salary Range: 900-1,500 usd/month

Holidays: US Holidays

About the company: 

A skincare + gift company specializing in attainable luxury products.

About the role:

We seek a Retail Support Specialist based in the Philippines for an ongoing contract role. This position requires adherence to US business hours, facilitating effective collaboration with our US retail partners. Your responsibilities will include liaising with retailers, ensuring optimal product placement and performance, and utilizing our internal portal for communication and data management.

Duties and Responsibilities:

• Product Monitoring: Regularly contact retailers via our internal portal to ensure product availability and proper placement.
• Order Facilitation: Assist retailers in placing orders, utilizing our internal systems for efficient processing.
• Feedback Collection: Acquire insights on product performance and customer feedback for strategic analysis.
• Data Management: Accurately update and maintain retailer contact details and other pertinent information.
• Brand Representation: Professionally advocate for autoCPG, building strong relationships with retail partners.

• Philippines residency with excellent English communication skills.
• At least 2 years of experience in customer service, retail support, or similar roles.
• Proficient in digital communication and data management tools.
• Capable of working independently, with strong organizational skills.
• High school diploma or equivalent; additional relevant education is advantageous.

• Competitive pay on a contract basis.
• Performance Bonus
• Career Opportunities
• Remote work with flexibility up to 40 hours per week during US business hours.
• Opportunity to be part of an innovative, data-driven company.
• Comprehensive training on internal systems and portal usage.

As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHAT WILL YOU DO

• Social Media Management:
• Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
• Respond to customer inquiries promptly, providing accurate information and resolutions.
• Customer Engagement:
• Build and maintain positive relationships with customers through social media interactions.
• Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
• Issue Resolution:
• Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
• Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
• Content Sharing:
• Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
• Feedback Loop:
• Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
• Advocate for improvements in our products and services based on social media feedback.
• Social Media Guidelines:
• Adhere to company guidelines and policies when representing Tractive on social media platforms.
• Maintain a consistent and professional brand voice.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 1-2 years of experience in customer support, with a focus on social media management.
• Strong understanding of various social media platforms and their best practices.
• Previous experience with social media support tools is preferred.
• Excellent written communication skills, with the ability to craft engaging and concise responses.
• Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
• Familiarity with pet-related products or services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Passion for pets and an understanding of their needs.

ONLY OPEN TO FILIPINO CANDIDATES

Position : Social Media Manager

Work Hours (Client) : 9am to 5pm; EST; Monday- Friday

Work Hours (MNL) : 10pm to 6am; MNL; Monday- Friday

Pay Range : $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Duties and Responsibilities:

• Posting: Create and publish relevant, high-quality content across various social media platforms to enhance brand visibility and engagement.

• Community Management: Foster and engage with our online community by responding to comments, messages, and inquiries in a timely and positive manner.

• Planning: Develop and implement a social media content calendar, ensuring a consistent and strategic approach to content distribution.

• Reporting: Track and analyze social media performance metrics, providing regular reports and insights to inform future content strategies.

• Coordination: Collaborate with cross-functional teams to align social media efforts with overall marketing and business objectives.

• Data Entry and Analysis: Maintain accurate records of social media activities, monitor trends, and use data-driven insights to optimize content strategy.

Minimum Requirements:

• Proven experience of at least 2-3 years as a Social Media Manager or similar role.
• Strong understanding of social media platforms, trends, and best practices.
• Excellent written and verbal communication skills.
• Proficient in data entry and analysis.
• Ability to multitask and coordinate with different teams.
• Creative mindset with a keen eye for detail.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Position : Creative Designer

Working Hours : Monday to Friday, 9 am to 6 pm EST (9 pm to 6 am Manila Time)

Salary range : USD 1000 - USD 1500

About the job:

We are currently seeking an entry to mid-level Creative Designer  with a preference for corporate marketing to join our dynamic team.

Duties and Responsibilities:

• Use graphic design skills to reimagine and redesign our websites, ensuring they are visually appealing, easy to use, and fit with our brand image.
• Creating newsletters. some vector work, logos, flyers
• Creating short videos
• Creating videos using the assets and contents that the management will give.

• Minimum of one to three years of experience in graphic design 
• Experience in Corporate marketing is a plus
• Proven experience doing content creation
• Proficient in using Adobe Suite

• Have worked with brands with heavy load of works
  Required: PORTFOLIO
  

As a Customer & Operations Support Representative, you will play a vital role in ensuring that customers have a seamless experience with the platform. You will be the first point of contact for the clients, addressing their inquiries, resolving issues, and providing guidance to maximize their utilization of the software. Your passion for customer satisfaction and dedication to problem-solving will be crucial in helping the company achieve its mission.  

Responsibilities

• Customer Support: Serve as the primary point of contact for customers, offering voice-based customer support via phone calls and other communication channels.
• Operations Support:  Assist in various operational tasks related to the deployment and maintenance of software solutions.
• Client Support: Act as a trusted source for clients, addressing their questions, concerns, and technical issues related to the software.
• Email and Intercom Management: Efficiently manage email correspondence and inquiries from clients. Additionally, you will be responsible for handling client interactions through the Intercom platform, providing timely responses and solutions.
• Account Management: manage and support independent pharmacy accounts by building strong relationships with these clients and understanding their unique needs and challenges.
• Client Onboarding: Collaborate with the onboarding team to assist in the successful integration of new clients onto the platform

• Experience with SaaS Companies: Previous experience working with Software as a Service (SaaS) companies is highly desirable. Familiarity with SaaS products and their implementation can greatly assist in supporting that clients effectively.
• Rigorous Documentation: Strong documentation skills are crucial to maintain accurate records of customer interactions, issues, and resolutions. This attention to detail helps in tracking and improving that support processes.
• HubSpot Experience: Proficiency in using HubSpot or similar customer relationship management (CRM) software is a plus. Experience with HubSpot can enhance ythat ability to manage customer relationships and optimize engagement.
• Effective Communication: You should excel in promptly addressing customer concerns and directing them to the appropriate channels for resolution. Timely and efficient communication is essential for client satisfaction.
• Optimizing Client Engagements: Demonstrated ability to enhance customer interactions and engagement. You should be skilled in identifying opportunities to provide additional value to clients, helping to optimize their experience with that platform.
• Lead Conversion: If you have a track record of successfully converting leads into sales or upselling products and services, it would be a valuable asset. Your ability to understand customer needs and promote solutions can contribute to that growth.
  

Unique Tools and Equipment Used by a Customer Support Representative 

• HubSpot
• Stripe
• Intercom
• Keni
• Jira 

Full-remote work, competitive salary, flexible shift.

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner. 

WHAT WILL YOU DO

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

• At least 2 years in college in any program you are passionate about
• 6 months to 1 year of customer service experience (email and chat support; experience in other channels is a plus!)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

LOOKING FOR FILIPINOS CURRENTLY RESIDING IN THE PHILIPPINES!!!

Working Hours : Monday - Friday, 9:00am - 6:00pm, EST/ 10:00pm - 7:00am, PHT

Salary Range : 800-1500 USD

Duties and Responsibilities: 

• Oversee the day-to-day operations of properties, including maintenance, repairs, and renovations 
• Identify, bid, and oversee local vendors and contractors to perform all required maintenance and renovations 
• Manage the budget for each property and ensure expenses are within budget
• Maintain accurate and up-to-date records of property maintenance, repairs, and expenses 
• Develop and maintain relationships with tenants and address their concerns in a timely and professional manner 
• Ensure compliance with all local, state, and federal regulations related to property management 
• Create and drive a leasing strategy to attract and retain tenants at the property – as a flex property with local tenants, leasing and management go hand-in-hand 
• Ensure a process for marketing to tenants, fielding incoming requests from prospective tenants, getting them to tour available space and ultimately following up to ensure leases and sent and executed as necessary 

• Bachelor's degree in Business, Real Estate, or a related field 
• 3+ years of experience in real estate as a property manager (remote experience preferred) 
• Some demonstrated experience leasing spaces to tenants and marketing capabilities 
• Experience dealing with tenants, attracting prospective tenants 
• Experience with marketing, building landing page websites, social media, and SEO to increase tenant leads and ultimately attract and lease to more tenants 
• Strong understanding of property management principles, policies, and procedures
• Excellent communication and customer service skills 
• Strong problem-solving skills and attention to detail 
• Ability to work independently and as part of a team 
• Familiarity with property management software and tools 
• Familiarity with website building, social media, and creative tool

LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES

Position                                            : Community Manager

Work Hours                                    : M-F 9AM – 5PM Eastern time/ 9PM – 5AM Philippine time

Pay Range                                       : 900 – 1,500 USD per month

Are you a passionate and self-motivated Web3 enthusiast who lives and breathes Twitter and Discord? Do you have a pulse on the latest trends and communities in blockchain gaming? Do you dream of building and engaging a vibrant online community?

If so, we want to hear from you!

Our client in the US is an innovative 3v3 basketball game powered by blockchain technology, is seeking a talented and experienced Web3 Community Manager to join our growing team. In this role, you will play a critical role in building and nurturing our community, leading our Game Masters, and amplifying our presence across all Web3 platforms.

We are more than just a game, we are a revolution in the sports gaming industry. We empower players through NFT ownership, rewarding gameplay, and a vibrant community. Our mobile-first design brings the excitement of basketball right to your fingertips, anytime and anywhere.

Responsibilities

• Develop and execute a community and social media strategy to grow and engage communities for our new Web3 games launching in 2023.
• Establish our discord as a best-in-class server with bot integrations, moderator teams, and engaging content.
• Produce content calendars with our creative and production teams that achieve communication goals.
• Be a leader internally through frequent reporting on social media and community metrics, utilizing our sentiment and data tracking tools.
• Collaborate with the community on creating fan-generated content and UGC, while finding unique ways to engage with these community creators.
• Be the first line of Customer Support for in-game issues and lead communications to the community regarding updates.
• Identify and maintain relationships with influencers and content creators. This will include creating a program to reward and incentivize our creators.

• Extensive admin experience managing Discord servers.
• Experience with managing brand profiles on major social media platforms
• Experience managing and growing a community, with a deep understanding of the community’s motivations and desires.
• Strong verbal and written communication skills
• Tools: Notion and Slack (preferred)
• Creative and quick-thinking, and not just willing, but excited to be part of a marketing team that prides itself on collaboration, communication, and celebrating one another’s accomplishments.

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES

Job Title: Onboarding Coordinator
Working hours: Monday to Friday, 9 am to 6 pm EST (9 pm to 6 am Manila Time)
Salary: $1500/ month

About the job:

They are hiring a talented Onboarding Coordinator to support the Customer Operations - Onboarding Team to move our dental customers through the onboarding funnel.

You will oversee assigned customer onboarding portfolios, communicate daily with customers, and multi-task across a number of different projects and activities. The ideal candidate will thrive under tight deadlines in a fast-paced, remote work environment while exhibiting excellent customer-facing abilities and professionalism in all interactions.

Duties and Responsibilities:

• Manage the clinic onboarding flow for a portfolio of dental clinic customers, from Contract Signed all the way through Installation, Training, and Launch. 
• Communicate with customers on a daily basis via email and phone call to organize customer implementation and training sessions, and make required follow-ups as-needed
• Use Salesforce as the main source of truth and keep customer activities updated daily
• Collaborate seamlessly within the Onboarding team and with the Installation, Sales and Customer Success teams to escalate and resolve technical or product-related challenges.
• Identify and implement processes to improve workflow, organization and communication.
• Anticipate your team’s needs to handle many responsibilities without consultation.

• Minimum three years of experience as a project manager, Business Development Representative/Sales Development Representative or in a similar role.
• Excellent customer-facing communication, written and spoken
• Knowledge of medical terminology/experience supporting medical organizations is required. Experience in a dental context is preferred. 
• Experience working with United States health or dental companies is preferred.
• Must be a power user of collaboration softwares: Slack and Gmail. Must be willing to become a power user of Salesforce.

5 days of Paid Time Off per year

**LOOKING FOR FILIPINOS BASED IN THE PHILIPPINES!!!

Position:  Medical Billing Specialist 

Salary Range:  USD 900-1500 /month

Working Schedule : Monday to Friday 9:00 AM to 5:00 PM EST | 10:00 PM to 6:00 AM Manila Time 

ABOUT THE COMPANY

The company provides individualized services to individuals diagnosed with Autism Spectrum Disorders and other developmental disabilities. 

Responsibilities:

• Responsible for verifying and posting charges, include working denials and rejections.
• Manage enrollment, management, claim submission, and payment posting of patient assistance programs.
• Responsible for posting and monitoring payments from patients and third-party payers.
• Research and correct all insurance denials.
• Verify and obtain required pre-certifications, pre-authorization, pre-determinations or other required notifications from third-party payers.
• Identify delinquent accounts for enhanced collection activities and/or follow-up.
• Perform collection actions, including contacting patients, insurance companies, and/or patient assistance programs by telephone and/or letter and resubmitting claims, as necessary.
• Follow up on unpaid or improperly paid claims as necessary.
• Check and resolve tasks assigned through email, EMR, and other internal communication channels.

• 5+ years of medical billing assistant
• Tools: Google workspace, Microsoft Excel(required) Trello (peferred)
• Must have experience using any CRM tool
• Good written and verbal communication skills

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

Position: Youtube Scriptwriter - 16341072991

Work Hours: Mondays to Fridays 9:00 AM to 5:00 PM CST (11:00 PM to 7:00 AM PH Time)

Salary: USD 900 - 1500/month

About the Role:

We are looking for a scriptwriter for a simple cartoon YouTube channel. The channel is of a cartoon character talking about stories and opinions on various topics. The scripts are lighthearted and humorous.

Responsibilities:

• Learn from and contribute to documentation relating to writing style
• Create YouTube scripts from ideas and loose structure provided to the writer
• Edit and iterate scripts when given feedback
• Create humor out of various situations and topics

• Have an understanding of basic YouTube script structure
• Understand retention for a YouTube video
• Ability to describe visual humor
• Ability to craft spoken humor
• Have a willingness to learn
• Have the ability to iterate on ideas
• Can work independently and with others
• Ability to create unique content (avoids AI and plagiarism)