Total 304 Customer Service job vacancies in philippines makati city office

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

• 2 years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired. 

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• Philhealth Coverage

As a member of our Offering & Client Administration team, you are supporting the Offering Managers in the overall Offering process and Account Managers in the overall Service Clients SaaS/BPaaS governance. 

Your key tasks 

• Produce offering status reports and needed statistics
• Support Offering Managers in getting needed information for producing offers
• Chasing internal stakeholders for feedback and update status of pending opportunities
• Support regularly monitoring of Client's variable volumes and proactively inform Account Managers in case of significant deviations from baselines
• Support offer process in terms of quality checks and support internal offer signatures process (Avaloq Business authorities)  
• Update Client governance in intranet and CRM involve correct stakeholders to get updates   
• Manage day-to-day operative tasks

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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 6 years of combined experience working as an application or software support specialist

• Demonstratable strong analytical & problem-solving skills.

• Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred.

• A strong understanding of Trading process (Buy Side, Sell Side, Exchange) is preferred.

• Experience in financial services industry is preferred.

• Excellent English communication skills

• Organizational and time management skills and the ability to work independently.

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Handle customer inquiries and resolve concerns promptly and professionally
• Provide accurate and detailed information about our products and services to customers
• Identify and escalate priority issues to the appropriate person
• Ensure customer satisfaction and loyalty through effective communication and problem-solving skills
• Meet or exceed individual/team targets

• At least 1 Year BPO experience
• Has email/ticketing support experience
• A background in automotive, logistics and e-commerce is a plus
• Excellent verbal & written English skills
• Must be detail-oriented and displays critical thinking
• Willing to work on site in Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Position Type :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be responsible for initiating and overseeing Marketing vendor, contract and contractor intake and implementation processes, facilitating and supporting all applicable internal reviews, ensuring compliance with all relevant policies and procedures, tracking and reporting to the stakeholders, and providing other operational support as needed.

What you will be doing

• Evaluates incoming requests for new Marketing vendors, contracts and contractors, determining the appropriate processing path and evaluating requests for completion.
• Completes vendor intake surveys and follows through to ensure any tasks and/or additional reviews resulting from the vendor risk analysis are completed.
• Analyzes engagement details to determine if Data Privacy, Security or Country Compliance reviews are necessary, initiating and coordinating the review process as needed.
• Sets up and manages meetings with stakeholders to resolve any questions, providing meeting documentation of decisions/next steps, and follow-through until completion.
• Obtains approvals from budget holders and key Marketing stakeholders as needed.
• Coordinates with Procurement and Legal teams to navigate all applicable processes.
• Tracks and follows up on all requests in process to ensure all are completed and communicated within established timeframes.
• Ensures applicable records are stored and categorized appropriately.
• Develops and executes management reporting for the functions performed.
• Identifies opportunities to create efficiencies.
• Other related duties as needed.

What you bring

• Considerable knowledge of standards and best practices relevant to database management
• Experience using Xant, Dynamics Mass Email Marketing, Dynamics Basic Access, S&P, NeverBounce, Power BI, MS Excel, Sales Navigator is a plus
• Experience in vendor management or other relevant experience
• Marketing-related experience preferred
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Ability to provide acute attention to detail
• Ability to communicate effectively to all levels within the organization
• Decision making ability within specified parameters
• Ability to effectively establish and maintain relationships across the organization
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Strong organizational skills and ability to handle multiple tasks and meet deadlines

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Group Overview

IQ-EQ is a leading Investor Services group with more than 5,000 employees and Assets under Administration in the excess of $750 billion. We combine global expertise with an unwavering focus on client service delivery to support fund managers, global companies, family offices and private clients operating worldwide across 23 jurisdictions

IQ-EQ brings together a rare combination of global expertise and a deep understanding of the needs of clients.  This allows us to provide high quality delivery of a comprehensive range of compliance, administration, asset and advisory products and services to investment funds, global companies, family offices and private clients globally.

Department Overview – Group Commercial

The Group Commercial unit englobes the Sales, Relationship Management, Client Services, Marketing, and Product Development teams of IQ-EQ. Group Commercial is the department responsible for the retention of our existing client base in coordination with the rest of the Group, and responsible for overseeing business growth efforts on behalf of IQ-EQ.

One of our key objectives is to grow our profitable portfolio of clients, manage the existing relationship, building long-term relationships, and to ensure the full satisfaction with the services received from IQ-EQ.

Department Overview – Sales Operations & Enablement

Sales Operations is responsible for:

• Ensure the efficiency and effectiveness of Commercial activity across the broader team
• Increase sales effectiveness and productivity by providing centralized content deliver business productivity and efficiencies of day-to-day processes
• To embed global disciplines & consistencies
• Delivery of first-class proposals / RFPs
• Management, maintenance, and reporting of GSS Commercial budgets
• Management of regular and ad hoc Sales Operations Communications
• Data intelligence and reporting to drive sales and management MI
• Identify Risks to plan and remediation planning and execution 

About the Role:

An essential role that supports the proposal development process, securing new business and strengthening existing client relationships. You’ll coordinate and produce the bid (RFI, RFP, etc.) document for Tier 2 and 3 deals and contribute to maintaining the bid database. You will also be supporting a proposal manager on key strategic and transformational opportunities.

As IQ-EQ Bid Support, you will be an organised, detail oriented and the ability to work under pressure with demanding deadlines. You'll be the glue that holds our bid process together, assisting with research, data gathering, document formatting, and logistics. Your skills and dedication will be instrumental in securing new business.

Role & Responsibilities

Proposal development and management:

• Lead the proposal creation process from receipt to final submission, ensuring compliance with bid requirements, client timeframes and IQ-EQ strategy.
• Coordinate proposal input from subject matter experts across the organization to validate and gather new responses
• Champion internal proposal timelines, collaboration tools, document management and version control best practices
• Contribute to the maintenance of the bid database by enhancing existing content, sourcing new content and remaining up to date with database produce developments

Client engagement and relationship building:

• Collaborate with sales teams to gather expertise and ensure a unified winning approach
• Present proposals for clients with confidence and professionalism, answering questions and addressing concerns effectively
• Gather feedback from clients and internal stakeholders to refine proposal processes and continuously improve proposal success rates

Communication and collaboration:

• Maintain clear and concise communication with internal and external stakeholders throughout the proposal development process.
• Collaborate effectively with colleagues across different departments to ensure proposals are comprehensive and integrated.
• Foster a culture of teamwork and excellence within the proposal team.
• Contribute to the bid team’s reporting and KPIs

After receiving proper training/mentoring, you will be expected to:

• Create and update Audit Protocols: in collaboration with technical team Minimize the protocol edition time by using the most efficient method, ensure they meet client’s requirements and are well set-up for Auditor use.
• Maintain customer's data: maintain customer's audit data or extra system/platform to ensure the completion of the audit result and audit follow up status.
• Give a good service level: Reach the requirements and the deadlines of the different requests received from internal/external QIMA team members.
• Provide user experience feedback to the IT Product team so the tool is continuously getting shaped in the most meaningful/efficient way.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

Shift Assignment: Night Shift

Work closely with the E&S Casualty underwriting and actuary teams to intake, organize and analyze submission data to create the most optimal rates for the business unit. We provide a broad array of specialized products and services to the energy industry. These policies generally cover general liability, automobile, umbrella.  

The Underwriting Service Specialist will help underwriters and actuaries analyze insurance submissions. They will review the applicants’ data (the “submission”); clean, organize and capture data such as class, historical exposures, loss runs, pricing, etc. to refine our target rates. This candidate will get a better understanding of how we underwrite and price business. 

• Review insurance submission documents and data for eligibility and completeness.
• Organize submission data into categories based on class, exposure, losses, pricing, etc.
• Work with E&S Casualty underwriters to learn key information we need to collect.
• Use the information collected from submissions and work with the Actuarial Department to refine target pricing strategy.

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

THIS ROLE IS ONLY APPLICABLE FOR CANDIDATES PERMANENTLY RESIDING IN THE PHILIPPINES

Shift assignment: Night Shift

The Application Support Analyst is responsible to operational support and management of various business applications across the enterprise.

This role will be responsible for monitoring, troubleshooting, upgrading and implementing carious software application for a thriving reinsurance company. This position will work in concert with IT team to ensure all applications are operating and running properly and serving the need of the business.

• Monitoring SDW Daily jobs (including weekend)
• Communicate to business users on any delays in daily jobs
• In case of failures review job logs and fix them and re-run the jobs
• Daily reconciliation of Warehouse data post loads to source systems

Octal Philippines Inc. is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing them with exceptional service and support. Your primary responsibilities will include addressing client inquiries, resolving issues, and ensuring a positive customer experience.

As a Customer Service Representative, you will play a crucial role in fostering positive relationships with our customers, participating in problem-solving, and contributing to the overall satisfaction and loyalty of our clientele.

Responsibilities

• Making client's paper works, appointments & data entry.
• Helping client to pay bills and run errands.
• Keeping to-do list organized.  
• Ensuring all errands are properly documented.
• Listing items on eBay, Marketplace, Poshmark etc.
• Must be willing to work on a graveyard schedule. 

• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Empathetic and patient attitude towards customers.
• Proficient in using customer service software and Microsoft Office.
• Ability to work well in a team environment.
• Willingness to work in a fast-paced environment .

• Allowances
• Health and Life Insurance

The role of Business Support Manager will support day-to-day operations of the office and will directly support the leadership team in managing administrative and operational tasks. This role will involve managing office operations, assisting in staff utilization monitoring, handling, and managing invoicing of project managers of their respective projects, and providing logistical support for meetings and town halls.

• Provide administration and clerical support to the team
• Support, coordinate, develop and deliver complex documentation (Reports, Bids, Technical Summaries, Minutes, Registers, CAPEX, travel management etc).
• Manage and maintain documentation templates.
• Office operations management
• Invoicing assistance and debt follow ups

About the job

Reporting to the Customer Care Centre Team Leader, this AGENT role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA Brand. Among other tasks, this involves experience in customer handling to ensure the satisfaction of the customers who contact us directly through the contact centre in all media platforms.

Your assignment

• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions.
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels.
• You have a good knowledge of store operations to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more.
• You are listening to your customers and anticipating their needs, promoting IKEA products and services to improve their home-to-home shopping experience.
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers.
• You will be providing support and assistance to Singapore customers and ensuring best customer experience with IKEA tone of voice.
• You are available to help and support co-workers in your own department and other areas of the contact centre when your manager needs me to do so.
• You ensure our contact centre is always a safe and secure environment for visitors and co-workers.
• You take a keen interest in the performance of IKEA and keep yourself informed about results and look for more effective ways of working to reduce costs.
• You are passionate about getting a good solution for your customers by identifying their needs and using your knowledge of the IKEA systems and processes to offer solutions. This allows your customers to make informed choices which leads to sales growth and profitability.
• You have ownership for resolving your customer’s individual concerns; communicating a realistic timeline for the resolution of such concerns and keeping them informed as promised.
• You are empathetic and understand when your customers are angry and upset by their shopping experience. You remain calm and helpful, offering solutions to ensure they are satisfied with the overall service level and be able to maintain our relationship with them.
• You encourage customers to give feedback which you use to improve your services to them and share with your manager to improve how the centre operates.

AECOM GBS Manila is looking for Service Delivery Sr. Specialist - Time & Labor that will oversee the overall timekeeping process. This position will work on a night shift and will go to the office at least once/twice a week.

• Performs moderately complex to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement, process, policies, and procedures.
• Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
• Performs weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
• Run nightly revenue process.
• Answers moderately complex to complex timekeeping inquiries using company systems based on standard procedures.
• Escalates issues and recommends resolutions to the Team Lead in a timely manner.
• May support junior members of the team in addressing routine issues within the assigned processes.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Proposes alternatives in identified issues and assists in investigating and in resolving common and unusual issues.
• Contributes to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Participates in audit-related activities.
• Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Performs ad hoc tasks as requested or assigned.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

•               Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

•               Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

•               Coordinate internal resources to accomplish client’s and Visa’s objectives

•               Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

•               Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

•               Build and enhance positive working relationships with key clients and internal stakeholders

•               Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

•               Educate and train clients on best practices for CMS product suite

•               Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

•               Negotiate and manage expectations of clients and internal stake holders

•               Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The First Level Support Engineer is responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members. The ideal candidate will have strong technical skills and be able to work independently and as part of a team.

Your tasks:

• Answer customer questions via ticketing tool, email or eventually by phone
• Troubleshoot technical problems and provide solutions
• Escalate issues to the appropriate team members
• Document customer interactions and resolutions
• Stay up-to-date on the latest software releases and features
• Work with other team members to improve the customer support experience

ABOUT US 

BSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage our talents to push their limits, embrace their potential, and passionately pursue greatness. We pride ourselves on delivering exceptional results to our clients through our personalized service and our in-depth knowledge of the markets we serve. 

HEADLINE 

Are you an enthusiastic and driven individual with a passion for recruitment and candidate care? Do you have excellent communication and interpersonal skills? If so, we have an exciting opportunity for you! Join our client's team and make a meaningful impact in attracting and retaining a high-quality workforce in the healthcare industry in Sydney, Australia. 

Join our vibrant team as a CLIENT SERVICE RECRUITER and play a pivotal role in building a community of successful companies. Apply now with your updated resume and a cover letter highlighting your relevant experience. We look forward to reviewing your application and discovering the talent you bring to the table. 

• This is a full-time role, from 6:00 am – 3:00 pm, Monday to Friday, Dayshift. 
• This is an office-based position in central Cebu City 
• Competitive Salary Package (26K) + generous benefits + personalized learning and development. 

ABOUT THE ROLE 

As a Client Service Recruiter, you play a pivotal role in building strong relationships through exceptional candidate care. You will lead recruitment efforts, utilise social media for candidate sourcing, and collaborate with the team to meet client goals. Your role involves being the first point of contact for candidates, understanding and enforcing policies, and maintaining relationships. 

Key Responsibilities

• Lead recruitment efforts to attract, select and onboard high quality workforce members.
• Be the first point of contact to respond to workforce member’s inquiries and concerns.
• Understand client’s policies and procedures, ensuring that all workforce members adhere to these and are compliant.
• Understanding of NDIS and the SCHADS Award
• Continuously build strong relationships with workforce members by providing a high level of candidate care and service.
• Maintain and grow relationships with existing and new members.
• Collaborate with allocations team to effectively build a strong workforce for specific areas as required
• Continually sourcing experienced candidates via social media
• Work as part of a team to ensure client’s goals and objectives are met.

Competencies Required

• Communication Skills: Clear and effective communication is essential for interacting with candidates, hiring managers, and colleagues. This includes verbal, written, and interpersonal communication skills.
• Interpersonal Skills: Ability to build rapport and establish relationships with candidates and allocation team. Being empathetic, approachable, and personable is crucial.
• Organizational Skills: Recruiters need to manage multiple tasks simultaneously, including scheduling interviews, coordinating with allocators, and keeping track of candidate pipelines.
• Time Management: Prioritizing tasks and managing time effectively to meet deadlines and keep the recruitment process on track.
• Problem-Solving Skills: Ability to identify challenges in the recruitment process and develop creative solutions to overcome them.
• Attention to Detail: Ensuring accuracy in job descriptions, candidate documentation, and other recruitment-related materials is vital.
• Technology Proficiency: Familiarity with client’s applicant HR systems, job boards, social media platforms, and other recruitment tools and technologies.
• Knowledge of Employment Regulations: Understanding of relevant employment policy and procedures, regulations, and best practices, including NDIS and SCHADS Award.
• Candidate Assessment Skills: Assessing candidates' qualifications, skills, and fit for specific roles through interviews, assessments, and other evaluation methods.
• Cultural Awareness and Diversity & Inclusion: Recognizing and valuing diversity in the candidate pool and promoting an inclusive hiring process.
• Adaptability and Flexibility: Ability to adapt to changing priorities, business needs, and market conditions.
• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality throughout the recruitment process.

• Bachelor’s degree in Business Administration, Human Resources, or a related field. 

• Minimum 2+ years of recruitment or talent hiring internationally. 
• Understanding of NDIS and the SCHADS Award of Australia. 
• Excellent communication and interpersonal skills. 
• Excellent verbal and written English and interpersonal skills to interact with clients and candidates effectively.  
• Excellent computer skills and ability to pick up new systems with ease.  
• High sense of urgency and speed of delivery without compromising on quality  
• Ability to work independently and collaboratively as part of a team in a fast-paced environment. 
• Strong sense of accountability and reliability to produce quality output in line with legislation and internal processes. 

BSA Solutions, Inc. emphasizes in:

• Providing you with competitive compensation and benefits that exceed market standards and the Labor Law.
• Ensuring your health and well-being with a comprehensive and generous HMO benefits package for you and one dependent from the start date, a 24/7 employee assistance program, mental health assistance with licensed practitioners, and in-house fitness and wellness programs.
• Encouraging you to take ownership of your choices and be accountable for your personal growth, happiness, and success.
• Challenging your status quo, pushing your boundaries for you to embrace your potential and pursue greatness.
• Building supportive and inclusive communities that inspire and uplift each other, fostering a sense of belonging and connection among its employees and the wider local communities.
• Encouraging you to be authentic, be true to yourself, embrace your uniqueness, and live a fulfilling and purpose-driven life.
• Promoting a growth mindset and a commitment to lifelong learning and encouraging you to seek knowledge, explore new experiences, and embrace challenges as opportunities for personal and professional development.
• Encourages you to appreciate each moment and find balance in your lives, being fully present, cultivating mindfulness, and finding joy in the present.
• Encouraging you to set clear intentions, align your actions with your values, and make conscious choices that contribute to your overall well-being and happiness.

Join us and connect and collaborate with bright minds. Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for you, the client, and the company. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, colour, religion, origin, or other characteristics.

The Senior Customer Support Coordinator will be responsible for maintaining good relations with our clients. This position will report directly to the Customer Support Supervisor.

Key Responsibilities include:

• Communicating efficiently with clients: providing quotations, processing orders, and responding to messages;
• Handling some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice;
• Helping our clients to use our online platform and encourage them to try out its many useful functions;
• Build and maintain strong relationships with stakeholders across diverse cultural backgrounds, ensuring their needs are identified and fully met;
• Support the Finance team in timely invoicing and payment collection, meeting Days Sales Outstanding (DSO) targets;
• Engage in day-to-day communication with key contacts from both internal and external clients, ensuring follow-up on activities and resolutions to open issues;
• Actively contribute in team meetings in different time zones, providing input to resolve challenges and enhance overall service quality; and
• Apply data analytics to evaluate service quality metrics, analyze performance trends, and make data-driven decisions to improve service delivery.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications

• Excellent oral and written communications skills
• Strong problem solving skills

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This role is primarily responsible to provide routine transactional support to the time and labor process and facilitation of accurate timecard transactions.

• Performs assigned tasks related to timesheets such as compiling, reviewing, and posting of timekeeping data.
• Reviews timesheets and verifies attendance or hours worked.
• Provides support on the weekly close process to ensure accurate posting of timecard transactions.
• Run nightly revenue process.
• Answers simple timekeeping inquiries using company systems based on established guidelines and standard processes.
• Prepares reports such as post-payroll reports based on the stakeholder’s requirements..
• Escalates identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs multiple routine tasks in compliance with service level agreements, process, policies, and procedures.
• Gathers information and documentation to assist in investigating and resolving issues within the assigned process.
• Perform ad hoc tasks as requested or assigned.