Total 11 help desk specialist job vacancies in Education / Training category in The Philippines

The Learning & Development Specialist will design, implement, and evaluate training programs that will enhance employee skills and performance across Publicis Groupe Philippines. Collaborating with HR Business Partners (HRBPs), this role will support employee development initiatives that align with individual and business goals.

Key Responsibilities:

1. Program Design and Development

• Collaborate with HRBPs and key stakeholders to identify training needs. 
• Develop learning materials (e-learning modules, training manuals, workshops, etc.) tailored to business objectives and employee needs. 

2. Collaboration with HRBPs

• Work with HRBPs to align L&D programs with workforce planning, performance management, and career development strategies. 
• Gather feedback from HRBPs to ensure training programs address specific departmental needs. 

3. Facilitation of Learning

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring alignment with HRBP-driven goals. 
• Coordinate with external training providers for specialized sessions where necessary. 

4. Continuous Improvement

• Regularly review training content in collaboration with HRBPs, ensuring it meets evolving business and employee needs.

This role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

• The Learning Designer will work collaboratively, in partnership with the Learning Advisor and Team Lead, to build engaging, best-in-class learning content.
• Conceptualize and Creates system training including interactive, animated videos that teach users in short learning intervals.
• Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging trainings.
• Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
• Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
• Researches and stays on top of learning industry design best practices.
• Build surveys, assessments, and evaluation tools for learning activities and evaluate learner feedback, leveraging it to improve learning design and delivery.
• Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
• Create and update SOP/DTP of current and new processes.
• Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
• Lead and support key projects, audit reviews, activities, and documentation.
• Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.

This role is primarily responsible for translating learning needs into high-quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll-out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

• The Learning Designer will work collaboratively, in partnership with an instructional designer, to build engaging, best-in-class learning content.
• Creates system training including interactive, animated videos that teach users in short learning intervals.
• Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging training.
• Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
• Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
• Researches and stays on top of learning industry design best practices.
• Become a system expert to design effective training.
• Build surveys, assessments, and evaluation tools for learning activities.
• Frequently evaluates learner feedback, leveraging it to improve learning design and delivery.
• Can balance time, resources, and competing priorities to deliver learning assets on time and above expectations.

Position Summary:

The R&D Specialist supports and gives assistance to the R&D Team and collaborate with her/his co-worker on all products developed and formulated products, performance of daily R&D activities, maintains and monitor all documents related to the R&D processes.                                                             

Job Scope:

1. Assists in the research and development of new products and protocols
2. Material Qualification and Accreditation
3. Product Costing
4. Perform SAP (Systems Application Product) transactions as required to support SBUs directly linked to R&D processes
5. Consolidation and safe-keeping of researches and related studies
6. Re-formulation of products and redirection of manufacturing processes as needed
7. Generation/ Preservation and Revision (if needed) of Master Production Documents
8. Trouble Shooting of problems regarding materials, processes, products and other related activities

Duties & Responsibilities:

In-charge of the manufacturing process trouble-shooting activities such as but not limited to:

1. Re-processing with advance under-studies product formula and recommends        pertinent percentage inclusion level to the original formulation for commercial process manufacturing
2. Ensures that the following parameters are satisfied within the covered monitoring:
   1. Chemical analysis recovery is within the specified requirement
   2. Physical and testing conformity
   3. Commercial batching conform the re-processing guide;
   4. Stability, if necessary
   5. Compilation of test result/s and monitoring intact
3. Perform the SAP (Systems Application Product) transactions required for raw material reservation/requisition for developmental products and trial batches
4. Conducts study, review and pre-qualification of alternative source/s of applicable raw material substitution to existing component in the product formulation/s as a resolution to the identified trouble-shooting made and recommends accordingly
5. Performs research activities, the collation and orderly safe-keeping of the researched data information, hand-outs, or related dossiers that supports the commercial trouble-shooting or the recommended product enhancement or fortification of the existing product formula
6. Conducts supporting trial testing parallel to the commercially-identified trouble to rule out root-cause and recommends appropriate corrective actions/ Support on answering and investigation on product complaint
7. Prepares Master Production Documentation of all Re-processing formulation and the applicable registration to the Document Control Center (DCC)
8. Conducts pilot scale and production scale batch trials and technology transfer for new products developed
9. Plays vital role for the developmental project’s first three (3) commercial process validation protocol run and the applicable documentation and change control
10. Responsible for preparing the documents required by Regulatory for Product Registration
11. SOP Creation and Revision if needed
12. Collation and Preparation of Product Quality Review
13. Responsible for the updating of file record of the Master Batch Production Record (MBPR) and assures the complete attachment of the relevant supporting documents of the product dossier per envelope
14. Responsible for the requisition of the office and laboratory supplies pertinent to the department’s activities
15. In-charge of the Monthly Developmental Progress Reporting and the need to call for any related coordination meeting with the manufacturing related departments
16. Ensures safe-keeping and the corresponding inventory management of glass wares and RPDD Laboratory Equipment plus its preventive maintenance and calibration requirements
17. Authorized signatory for the following documents in the absence of the RDD Manager such as: Product Label, Costing Approval, MBPR/MPDR or its BPR/PDR approval, and any Raw/Packaging Material’s accreditation
18. Represents the Department for scheduled and unscheduled meetings and other technical presentation/ trainings or suppliers’ product presentation in the absence of R&D Manager

Reporting Line

Laboratory Operations Manager dotted line to Research and Development Manager

Primary Responsibilities

• Responsible for leading research efforts, working closely with teams of scientists, and other professionals to achieve research goals. The Research and Development Specialist will be expected to have an excellent knowledge of our organization’s products or services and a strong understanding of our customers’ needs and be responsible for ensuring that the organization meets regulatory requirements for conducting trials or product testing.
• Responsible in performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures.

Specific Responsibilities   

• Develop new technologies or processes based on industry market trends.
• Represent the organization as part of the technical working group on laboratory testing and emerging trends and regulation committee in relevant industry associations and regulating bodies.
• Conduct research and development activities to support the company’s strategic objectives and develop them into new technologies or processes based on industry market trends and customer needs..
• Work closely with other departments to ensure that the company’s products and services are aligned with the latest industry trends and regulations.
• Develop and maintain relationships with key stakeholders in the industry.
• Provide technical support to other departments as required.
• Keep up-to-date with the latest industry trends and regulations.
• Develop a comprehensive plan, including what experiments will be conducted, how many subjects will be involved in the trial, and an outline of the tests to be used.
• Conduct research tests and experiments to gather data on a particular project or product.
• Analyze the data produced by the experiment and make any necessary adjustments to the study’s design or results.
• Create reports detailing test results and any conclusions drawn from those results.
• Prepare reports for internal use within the company or agency, as well as for publication in scientific journals, trade publications, or technical manuals.
• Review new procedures when designated by the supervisor.
• Coordinates with clients/affiliates on matters related to test requests when designated by the supervisor
• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests and Analyses and in accordance with the QMS and Safety Policies defined in the Safety Manual.
• Participates in various proficiency / correlation programs.
• Conducts method validation and verification of existing and new laboratory testing capabilities.
• Provides input on method improvement. Innovate testing method to reduce turnaround time and save costs.
• Develops analytical methods not traditionally done in the laboratory based on customer’s needs.
• Conducts training/awareness session for internal staff and clients.
• Ensures that work area and assigned laboratory equipment are clean, safe and secured in accordance with company safety manual and QMS.
• Prepares purchase request for laboratory supplies related to R&D activities.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Reporting Line

Laboratory Operations Manager dotted line to Research and Development Manager

Primary Responsibilities

• Responsible for leading research efforts, working closely with teams of scientists, and other professionals to achieve research goals. The Research and Development Specialist will be expected to have an excellent knowledge of our organization’s products or services and a strong understanding of our customers’ needs and be responsible for ensuring that the organization meets regulatory requirements for conducting trials or product testing.
• Responsible in performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures.

Specific Responsibilities   

• Develop new technologies or processes based on industry market trends.
• Represent the organization as part of the technical working group on laboratory testing and emerging trends and regulation committee in relevant industry associations and regulating bodies.
• Conduct research and development activities to support the company’s strategic objectives and develop them into new technologies or processes based on industry market trends and customer needs..
• Work closely with other departments to ensure that the company’s products and services are aligned with the latest industry trends and regulations.
• Develop and maintain relationships with key stakeholders in the industry.
• Provide technical support to other departments as required.
• Keep up-to-date with the latest industry trends and regulations.
• Develop a comprehensive plan, including what experiments will be conducted, how many subjects will be involved in the trial, and an outline of the tests to be used.
• Conduct research tests and experiments to gather data on a particular project or product.
• Analyze the data produced by the experiment and make any necessary adjustments to the study’s design or results.
• Create reports detailing test results and any conclusions drawn from those results.
• Prepare reports for internal use within the company or agency, as well as for publication in scientific journals, trade publications, or technical manuals.
• Review new procedures when designated by the supervisor.
• Coordinates with clients/affiliates on matters related to test requests when designated by the supervisor
• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests and Analyses and in accordance with the QMS and Safety Policies defined in the Safety Manual.
• Participates in various proficiency / correlation programs.
• Conducts method validation and verification of existing and new laboratory testing capabilities.
• Provides input on method improvement. Innovate testing method to reduce turnaround time and save costs.
• Develops analytical methods not traditionally done in the laboratory based on customer’s needs.
• Conducts training/awareness session for internal staff and clients.
• Ensures that work area and assigned laboratory equipment are clean, safe and secured in accordance with company safety manual and QMS.
• Prepares purchase request for laboratory supplies related to R&D activities.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Training Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Primary Responsibilities

- Respond appropriately to learner needs for clarification and feedback

- Evaluate learner performance

- Prepare appropriate reports

- Evaluates class and individual agent level performance

- Demonstrates patience with all types of learners

- Coaches employees one on one; creation of audits trackers and files

- Conducts pre and post training surveys where applicable

- Collaborate with other support/functional groups to achieve positive results

- Works with operations to address employee performance gaps

- Participates in client interaction

• Minimum of 6 months in the BPO industry as a TRAINER

• Strong computer skills with knowledge in Microsoft Excel/Google Sheets

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Excellent analytical skills

• Strong problem-solving skills

• Strong organizational skills

• Ability to work well in a team environment.

• Ability to work independently

• Willing to work in a Nightshift

• Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Consolidates departmental/functional training budgets, forecast costs.
• Assesses relevant training needs for staff individuals and organization, in consultation with departmental heads using assessment methods and measurement systems annually.
• Stays informed as to what relevant skill and qualifications levels required by employees for effective performance and circulate requirements and relevant information to the organization as appropriate.
• Produces organizational strategy and plans to meet training and development needs, and manage training delivery, measurement, and follow-up as necessary.
• Designs training courses and programs necessary to meet training needs or manage this activity via external providers.
• Identifies, selects, and manages external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
• Organizes training venues, logistics, transport, accommodation as required, to achieve efficient training attendance and delivery.
• Plans and delivers training courses such as NEOP, WAVE and Training the Trainers Workshop.

MINIMUM QUALIFICATIONS:

• Bachelor degree in Communication, Psychology or related fields
• With 2 years experience in a manufacturing/semicon set-up
• Good verbal and written communication skills
• Good interpersonal skills
• Able to work independently or with minimum supervision
• Attention to details

As a Senior Training and Support Specialist at LegalMatch, your role is crucial  in improving the performance of our call team. You will create and deliver training and onboarding programs, provide support, and empower our team to continuously exceed their goals. Your proactive nature, outcome-oriented mindset, and dedication to continuous improvement will be essential to succeeding in this role. 

Responsibilities: 

• Partner with stakeholders to identify training and onboarding needs. 
• Work with colleagues to develop comprehensive training programs for specialists and leaders within the organization. 
• Execute onboarding and training sessions for leaders and team members. 
• Provide technical assistance and support for trainees and onboardees. 
• Develop and revise training materials to ensure usability, relevancy, and accuracy. 
• Assess the impact of training initiatives and individual performance against predefined targets. 
• Keep track of progress, generate reports, and devise action plans for improvement. 
• Constantly seek opportunities to enhance training materials and processes to support evolving business needs. 
  

What’s in it for you: 

• Permanent work-from-home setup 

• Proactive, outcome-oriented, and dedicated to continuous improvement
• Possesses extensive knowledge of learning principles and modern training techniques
• 3 years of relevant work experience as a Training Specialist
• Excellent communication skills
• Tech-savvy, capable of working with various tools to develop training materials in various formats
• Proficient in design principles and usability considerations for effective training materials (a portfolio may be requested)

PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up entity in the Philippines.

The Learning and Development Specialist (L&D Specialist) will focus New Hire Training and Job specific trainings as needed by the Operations team. The L&D Specialist will learn and implement the process flow to ensure building skills, upskilling, and drive performance metrics aligned with PTW organization goals.

Content Design and Development:

• Coordinate with the Content team to design course materials as per training/event requirements.
• Develop modules and course material based on the designs.
• Create and adapt curriculum for a variety of audiences and learning delivery methods.
• Develop complementary training materials that enhance learning options, including participant and leader guides, manuals, reference cards and certifications.
• Modify programs as and when required.
• Ensure available contents meets the process standards.

Coordination:

• Manage and coordinate training enrolments.
• Design, prepare and order educational aids and materials as and when required.
• Act as the SME within the business for anyone with questions or queries regarding New Hire Training and development plans.
• Develop and maintain organizational communications such as bulletin boards and newsletters. to ensure employees have knowledge of training and development events and resources.
• Gather feedback from trainers and trainees after each educational session.

Delivery:

• Deliver New Hire Training.
• Deliver Refresher Training.
• Deliver basic and intermediate modules for developmental trainings as assigned by the lead/manager.

Evaluation:

• During recruitment completes L&D rounds as per the process.
• Analyse training feedback (L1, L2, L3) and create reports.

• A bachelor’s degree preferably. In absence of a degree needs to hold at least two (2) years of work experience as a voice coach or a trainer in the BPO sector. Should have relevant certification in training/linguistic/coaching domains.
• With advance level discourse and comprehension – Written and Verbal
• Basic Excel skills , vlook up, h lookup and Power point presentation
• Classroom management

• Statutory Benefits
• Annual Leave
• HMO upon first day of employment
• Fun, diverse, inclusive and collaborative work environment
• A fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!