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WNS Global Services

Senior Group Manager - Process Training

Full-time

Quezon City

Education / Training

1 day ago

Job Description• Collaborate with Operating teams to manage end to end knowledge and identify training opportunities along with launching process im..

Job Description• Collaborate with Operating teams to manage end to end knowledge and identify training opportunities along with launching process improvement projects.• Lead training projects that help reduce cost, increase revenue, and digitize training.• Provide real time support to trainers conducting training new hire batches – pre-process, process, and OJT.• Should be able to upskill oneself to lead client calls for domain/process.• Should have effective communication skills and would be interacting with internal stakeholders & external stakeholders.• Should have analytical ability and ability to understand the business impact of training numbers.• Manage a team of Domain experts/ SME and technical designers. • Should have strong understanding of current training practices and learning methodologies. • In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements • Create value for the team by acting as a consultant for operations and identifying process improvement initiatives.• Be well versed in analysing data and suggesting measures towards improving revenue generation for the function by working on the domain/ knowledge management. • Maintain vertical hygiene by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across TVL ISB training – Standardization.• Work with internal Learning Academy team to promote behavioural training programs in the business unit.• Should be aware of authoring tools like Articulate, Flash player, Captivate and videos etc..• Should have worked or have an understanding on various training methodologies, training modules and have knowledge on Instructional designing.• Should have worked on Innovative projects on digital transformation for training.• Govern the entire process of managing the work instruction manuals for the process. • Front end all compliance audits for training.

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4418 Chevron Holdings Inc. - MSSC

Learning Management System Representative (Night Shift)

Full-time

Makati City Chevron 6750

Education / Training

8 months ago

Total Number of Openings1Provides transactional and administrative support for a significant number of Human Resource's programs and systems, primaril..

Total Number of Openings

Provides transactional and administrative support for a significant number of Human Resource's programs and systems, primarily the ones described in the responsibilities. Investigates additional support opportunities.

Performs routine tasks independently. General supervision of non-routine work. Has basic knowledge of Chevron policies and practices

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology. 

Chevron is accepting online applications for the Learning Management System Representative (Night Shift) position through March 15, 2024 at 11:59 p.m. PH Time. 

Responsibilities for this position may include but are not limited to:

Manage and supports Chevron's new enterprise Learning Management System (LMS) Workday Learning
Ensure operational excellence and customer satisfaction for all Chevron Opcos, and Chevron employees and contractors world-wide
Provide LMS Administrator services to Chevron Opcos. Some of the LMS Administrator services are; online content (eLearning) integration into the LMS, setting up courses, learning events, programs, and assessments in the LMS system, setting up and troubleshooting LMS reports, working with the LMS auxiliary systems and tools (ex., bulk data loads and data extracts)
Responsible for LMS system operations such as; reporting of incidents to vendor and internal Chevron ITC support teams, tracking, documenting & reviewing of incident tickets, coordinating and testing of system maintenance releases
Administrator of the LMS Central SharePoint site, a repository of self-help and support for LMS users and administrators
Responsible for managing LMS tickets (HRSS Service Now) received by triaging, escalating, assigning, forwarding, or resolving issues raised in the LMS tickets. Also maintain IT service desk scripts for known LMS issues.

Required Qualifications:

Experience with Workday Learning is a plus
Strong critical thinking skills
Strong planning and analytical skills
Good results and time management orientation
Strong interpersonal skills- ability to build effective relationships across the organization
Ability to convey technical and complicated information in a concise, meaningful, persuasive way for a global audience
Conveys a clear course of action and sense of purpose
Strong written and verbal communication skills
Works with minimal supervision and guidance
Strong skills in Microsoft products: Outlook, Word, Excel, PowerPoint, SharePoint
Willing to work on any schedule including night shift and during holidays

Relocation Options: 

Relocation will not be considered within Chevron parameters. 

International Considerations: 

Selected candidate will work in the Philippines under the local payroll system and benefits. 

Working with us    

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).   

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.  

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.    

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.  

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.  

Benefits    

Competitive salary  
Allowances, medical and optical reimbursements   
Health care coverage for you and your eligible dependents   
Robust employee centred programs for health and wellness  
Time-off to promote healthy work-life balance or to care for your family  
Annual corporate incentive bonus when the company meets established goals  
Recognition & awards program  
Long-term savings plan  
Life insurance  
Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups 
Hybrid work model - work remotely from home several days a week

Connect with us:   

Facebook  

Instagram   

Twitter   

YouTube Chevron   

YouTube Caltex 

Chevron participates in E-Verify in certain locations as required by law.

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LegalMatch.com

Training Manager (Remote, Night Shift)

Full-time

Cebu City, Central Visayas

Education / Training

9 months ago

As a Training Manager for our Appointment-Setting Teams in the Philippines, your primary responsibility is to design, implement, and continually enhan..