Total 10 process development engineer job vacancies in Education / Training category in Makati, Metro Manila

The Learning & Development Specialist will design, implement, and evaluate training programs that will enhance employee skills and performance across Publicis Groupe Philippines. Collaborating with HR Business Partners (HRBPs), this role will support employee development initiatives that align with individual and business goals.

Key Responsibilities:

1. Program Design and Development

• Collaborate with HRBPs and key stakeholders to identify training needs. 
• Develop learning materials (e-learning modules, training manuals, workshops, etc.) tailored to business objectives and employee needs. 

2. Collaboration with HRBPs

• Work with HRBPs to align L&D programs with workforce planning, performance management, and career development strategies. 
• Gather feedback from HRBPs to ensure training programs address specific departmental needs. 

3. Facilitation of Learning

• Conduct in-person and virtual training sessions, workshops, and seminars, ensuring alignment with HRBP-driven goals. 
• Coordinate with external training providers for specialized sessions where necessary. 

4. Continuous Improvement

• Regularly review training content in collaboration with HRBPs, ensuring it meets evolving business and employee needs.

The position supports the learning and development of colleagues through the delivery of trainings as well as promotes colleague engagement through active participation in colleague activities

DELIVER LEARNING AND DEVELOPMENT PROGRAMS TO COLLEAGUES

· Prepare training requirements

· Deliver brand training programs and property-specific modules to colleagues

· Assist in training needs analysis and development of property-specific programs

· Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements

· Liaise with external training providers

· Ensure upkeep of training room and proper ordering and inventory of training supplies

· Maintain accurate training records and reports

SUPERVISE THE INTERNSHIP PROGRAM

· Oversee Hotel Internship Program

· Build strong partnerships with schools

· Recruit, orient, and train all trainees who can be potential colleagues

· Maintain accurate records of interns (including MOAs, medical records, job task checklist, evaluations)

The position supports the learning and development of colleagues through the delivery of trainings as well as promotes colleague engagement through active participation in colleague activities

DELIVER LEARNING AND DEVELOPMENT PROGRAMS TO COLLEAGUES

· Prepare training requirements

· Deliver brand training programs and property-specific modules to colleagues

· Assist in training needs analysis and development of property-specific programs

· Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements

· Liaise with external training providers

· Ensure upkeep of training room and proper ordering and inventory of training supplies

· Maintain accurate training records and reports

SUPERVISE THE INTERNSHIP PROGRAM

· Oversee Hotel Internship Program

· Build strong partnerships with schools

· Recruit, orient, and train all trainees who can be potential colleagues

· Maintain accurate records of interns (including MOAs, medical records, job task checklist, evaluations)

Service, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now!

We are hiring for passionate and talented Trainers for one of our pioneer accounts.

Qualifications:

• At least 1 - 2 years of experience as a Process Trainer or Communications Coach
• Must be willing to work on night shifts and shifting schedules at Bonifacio Global City, Taguig City

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Looking for a new challenge? Join a company where YOU matter!

We are looking for an awesome and talented Training Manager who wants to join our growing #happy@work team!

Job Description:

A Training Manager is expected to be a strategic thinker with a fantastic organizational and time management skills. You will be responsible on devising our organizational training strategy, implementation, and assess the outcomes. You will identify training and developmental needs and drive suitable training initiatives to enhance employees’ skills, performance, productivity, and quality of work. You should have an excellent research skill with the ability to multitask and adapt in a fast-paced environment with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce.

Responsibilities:

• Overseeing all aspects of the delivery of training
• Point of Contact of the client for all training related issues
• Improving processes and performance that enhance bottom line results
• Working closely with business partners and clients to resolve all training related issues
• Creating and implementing process improvements
• Improving efficiency and accuracy of training process
• Evaluating the effectiveness of the training based on the client requirements and expectations
• Managing the staff in accordance with company policies, procedures, and client metrics
• Conducting external and internal business reviews with the client and internal stakeholders highlighting the training road map and learning initiatives
• Develop training manuals that target key results and training programs that address specific business needs
• Evaluate organizational performance to ensure that training is meeting the performance key goals and specific skill competencies.
• Keep well-informed of training trends, skills capabilities, and best practices
• Responsible for all training compliance parameters and audit requirements

Nice to have but not required:

• Experience with Employee and Labor relations, Employee Engagement
• Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
• Experience in initiating and handling employee engagement activities
• Excellent Verbal and Written English Communication Skill
• Has good Problem Solving and Decision-Making Skills

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please complete this application form: https://bit.ly/iopexphleadershiphiring
• Send a message to 09178246345 (Yana)
• For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

Reporting Line

Laboratory Operations Manager dotted line to Research and Development Manager

Primary Responsibilities

• Responsible for leading research efforts, working closely with teams of scientists, and other professionals to achieve research goals. The Research and Development Specialist will be expected to have an excellent knowledge of our organization’s products or services and a strong understanding of our customers’ needs and be responsible for ensuring that the organization meets regulatory requirements for conducting trials or product testing.
• Responsible in performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures.

Specific Responsibilities   

• Develop new technologies or processes based on industry market trends.
• Represent the organization as part of the technical working group on laboratory testing and emerging trends and regulation committee in relevant industry associations and regulating bodies.
• Conduct research and development activities to support the company’s strategic objectives and develop them into new technologies or processes based on industry market trends and customer needs..
• Work closely with other departments to ensure that the company’s products and services are aligned with the latest industry trends and regulations.
• Develop and maintain relationships with key stakeholders in the industry.
• Provide technical support to other departments as required.
• Keep up-to-date with the latest industry trends and regulations.
• Develop a comprehensive plan, including what experiments will be conducted, how many subjects will be involved in the trial, and an outline of the tests to be used.
• Conduct research tests and experiments to gather data on a particular project or product.
• Analyze the data produced by the experiment and make any necessary adjustments to the study’s design or results.
• Create reports detailing test results and any conclusions drawn from those results.
• Prepare reports for internal use within the company or agency, as well as for publication in scientific journals, trade publications, or technical manuals.
• Review new procedures when designated by the supervisor.
• Coordinates with clients/affiliates on matters related to test requests when designated by the supervisor
• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests and Analyses and in accordance with the QMS and Safety Policies defined in the Safety Manual.
• Participates in various proficiency / correlation programs.
• Conducts method validation and verification of existing and new laboratory testing capabilities.
• Provides input on method improvement. Innovate testing method to reduce turnaround time and save costs.
• Develops analytical methods not traditionally done in the laboratory based on customer’s needs.
• Conducts training/awareness session for internal staff and clients.
• Ensures that work area and assigned laboratory equipment are clean, safe and secured in accordance with company safety manual and QMS.
• Prepares purchase request for laboratory supplies related to R&D activities.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

Reporting Line

Laboratory Operations Manager dotted line to Research and Development Manager

Primary Responsibilities

• Responsible for leading research efforts, working closely with teams of scientists, and other professionals to achieve research goals. The Research and Development Specialist will be expected to have an excellent knowledge of our organization’s products or services and a strong understanding of our customers’ needs and be responsible for ensuring that the organization meets regulatory requirements for conducting trials or product testing.
• Responsible in performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures.

Specific Responsibilities   

• Develop new technologies or processes based on industry market trends.
• Represent the organization as part of the technical working group on laboratory testing and emerging trends and regulation committee in relevant industry associations and regulating bodies.
• Conduct research and development activities to support the company’s strategic objectives and develop them into new technologies or processes based on industry market trends and customer needs..
• Work closely with other departments to ensure that the company’s products and services are aligned with the latest industry trends and regulations.
• Develop and maintain relationships with key stakeholders in the industry.
• Provide technical support to other departments as required.
• Keep up-to-date with the latest industry trends and regulations.
• Develop a comprehensive plan, including what experiments will be conducted, how many subjects will be involved in the trial, and an outline of the tests to be used.
• Conduct research tests and experiments to gather data on a particular project or product.
• Analyze the data produced by the experiment and make any necessary adjustments to the study’s design or results.
• Create reports detailing test results and any conclusions drawn from those results.
• Prepare reports for internal use within the company or agency, as well as for publication in scientific journals, trade publications, or technical manuals.
• Review new procedures when designated by the supervisor.
• Coordinates with clients/affiliates on matters related to test requests when designated by the supervisor
• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests and Analyses and in accordance with the QMS and Safety Policies defined in the Safety Manual.
• Participates in various proficiency / correlation programs.
• Conducts method validation and verification of existing and new laboratory testing capabilities.
• Provides input on method improvement. Innovate testing method to reduce turnaround time and save costs.
• Develops analytical methods not traditionally done in the laboratory based on customer’s needs.
• Conducts training/awareness session for internal staff and clients.
• Ensures that work area and assigned laboratory equipment are clean, safe and secured in accordance with company safety manual and QMS.
• Prepares purchase request for laboratory supplies related to R&D activities.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up entity in the Philippines.

The Learning and Development Specialist (L&D Specialist) will focus New Hire Training and Job specific trainings as needed by the Operations team. The L&D Specialist will learn and implement the process flow to ensure building skills, upskilling, and drive performance metrics aligned with PTW organization goals.

Content Design and Development:

• Coordinate with the Content team to design course materials as per training/event requirements.
• Develop modules and course material based on the designs.
• Create and adapt curriculum for a variety of audiences and learning delivery methods.
• Develop complementary training materials that enhance learning options, including participant and leader guides, manuals, reference cards and certifications.
• Modify programs as and when required.
• Ensure available contents meets the process standards.

Coordination:

• Manage and coordinate training enrolments.
• Design, prepare and order educational aids and materials as and when required.
• Act as the SME within the business for anyone with questions or queries regarding New Hire Training and development plans.
• Develop and maintain organizational communications such as bulletin boards and newsletters. to ensure employees have knowledge of training and development events and resources.
• Gather feedback from trainers and trainees after each educational session.

Delivery:

• Deliver New Hire Training.
• Deliver Refresher Training.
• Deliver basic and intermediate modules for developmental trainings as assigned by the lead/manager.

Evaluation:

• During recruitment completes L&D rounds as per the process.
• Analyse training feedback (L1, L2, L3) and create reports.

• A bachelor’s degree preferably. In absence of a degree needs to hold at least two (2) years of work experience as a voice coach or a trainer in the BPO sector. Should have relevant certification in training/linguistic/coaching domains.
• With advance level discourse and comprehension – Written and Verbal
• Basic Excel skills , vlook up, h lookup and Power point presentation
• Classroom management

• Statutory Benefits
• Annual Leave
• HMO upon first day of employment
• Fun, diverse, inclusive and collaborative work environment
• A fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We are seeking a highly motivated and experienced Learning and Development Director with a proven track record in designing and implementing comprehensive learning and development programs that align with organizational goals, to join our dynamic team. As the Learning and Development Director, you will play a key role in fostering a culture of continuous learning, employee development, and talent retention.

As Learning & Development Director, You Will…

Strategic Planning

• Develop and implement a strategic learning and development plan aligned with the organization's objectives
• Collaborate with key stakeholders to identify training needs and prioritize learning initiatives

Program Development

• Design, implement,and evaluate innovative learning programs that address both individual and organizational development needs
• Oversee the creation of training materials, resources, and curriculum to support various learning modalities

Leadership Development

• Create and manage leadership development programs to cultivate and enhance leadership skills at all levels within the organization
• Provide coaching and mentorship to executives and leaders to support their professional growth

Employee Training

• Develop and deliver training programs for employees at all levels, ensuring alignment with organizational goals and industry best practices
• Utilize a variety of training methods, including e-learning, workshops, micro-learning videos, gamification and on-the-job training, to accommodate diverse learning styles

Performance Management

• Collaborate with HR to integrate learning and development initiatives into the performance management process
• Establish key performance indicators (KPIs) to measure the effectiveness of learning programs and make data-driven improvements

Technology Integration

• Stay abreast of learning and development technologies, assess and implement relevant tools to enhance training efficiency and effectiveness

Content Development and Hypermedia 

• Manage the Content Development and Hypermedia teams by providing guidance and direction for both client and internal projects which include but is not limited to creation of training and branding materials
• Ensure delivery of work is completed within SLAs and deadlines

Budget Management

• Develop and manage the learning and development budget, ensuring cost-effective solutions without compromising program quality

Compliance and Reporting

• Ensure that all learning and development programs comply with relevant regulations and industry standards
• Generate regular reports to assess the impact and effectiveness of training initiatives

As Learning & Development Director, You Have…

• MBA in Human Resources, Organizational Development, Business, or a related field
• Master’s degree is a plus
• Work From Cyber Park Tower 1 Office (Full-Time) but may be asked to report to other Philippine sites as needed
• Flexible Schedule - Majorly night shift (8 p.m. to 5 a.m. MNL) and may change depending on business requirements
• Proven experience in a senior learning and development role, preferably at a managerial or Director level
• Strong strategic thinking and planning skills
• Excellent leadership, communication, and interpersonal skills
• Familiarity with the latest learning technologies and trends
• Demonstrated ability to collaborate with cross-functional teams

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Responsibilities

• Assist in reviewing training policies, procedures and practices and recommends improvement. 

• Assists the L&D Manager in the selection and training of department trainers. 

• Assists and conducts Training Programs if needed. 

• Assist in conducting assessment/interviews for talents and other related tasks for recruitment. Interview limited up to Casual and Supervisor candidates. 

• Assist in L&D and T&C day-to-day activities in general. 

• Ensures efficient office administration procedures. 

• Ensures that all training records are maintained, filed and updated in the HRM system 

• Ensures training documents are properly routed with strict accuracy and confidentiality 

• Maintains and updates manual and computerised filing system as required 

• Liaises with the local labor authority for all related matters as assigned by the Learning and development manager. 

• Assists in the compilation and accuracy of the departmental operations manuals, job tasks lists and task breakdowns 

• Assists in the preparation of the annual training plan ensuring the objectives fully address the business objectives of the hotel and the training needs of the associates. 

• Assists the Learning and development manager in compiling training attendance confirmation lists for all training courses. 

• Assists in conducting associate survey according to HR plan.