Total 57 Education / Training job vacancies in Philippines, Makati City - Office

Reporting Line

Laboratory Operations Manager dotted line to Research and Development Manager

Primary Responsibilities

• Responsible for leading research efforts, working closely with teams of scientists, and other professionals to achieve research goals. The Research and Development Specialist will be expected to have an excellent knowledge of our organization’s products or services and a strong understanding of our customers’ needs and be responsible for ensuring that the organization meets regulatory requirements for conducting trials or product testing.
• Responsible in performing analyses as defined in the Matrix of Laboratory test and Analyses and reporting test results according to the Quality Management System policies and procedures.

Specific Responsibilities   

• Develop new technologies or processes based on industry market trends.
• Represent the organization as part of the technical working group on laboratory testing and emerging trends and regulation committee in relevant industry associations and regulating bodies.
• Conduct research and development activities to support the company’s strategic objectives and develop them into new technologies or processes based on industry market trends and customer needs..
• Work closely with other departments to ensure that the company’s products and services are aligned with the latest industry trends and regulations.
• Develop and maintain relationships with key stakeholders in the industry.
• Provide technical support to other departments as required.
• Keep up-to-date with the latest industry trends and regulations.
• Develop a comprehensive plan, including what experiments will be conducted, how many subjects will be involved in the trial, and an outline of the tests to be used.
• Conduct research tests and experiments to gather data on a particular project or product.
• Analyze the data produced by the experiment and make any necessary adjustments to the study’s design or results.
• Create reports detailing test results and any conclusions drawn from those results.
• Prepare reports for internal use within the company or agency, as well as for publication in scientific journals, trade publications, or technical manuals.
• Review new procedures when designated by the supervisor.
• Coordinates with clients/affiliates on matters related to test requests when designated by the supervisor
• Performs sampling, testing and analyses as defined in the Matrix of Laboratory Tests and Analyses and in accordance with the QMS and Safety Policies defined in the Safety Manual.
• Participates in various proficiency / correlation programs.
• Conducts method validation and verification of existing and new laboratory testing capabilities.
• Provides input on method improvement. Innovate testing method to reduce turnaround time and save costs.
• Develops analytical methods not traditionally done in the laboratory based on customer’s needs.
• Conducts training/awareness session for internal staff and clients.
• Ensures that work area and assigned laboratory equipment are clean, safe and secured in accordance with company safety manual and QMS.
• Prepares purchase request for laboratory supplies related to R&D activities.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
• Demonstrates strong commitment to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Responds appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

The Veterinary Service & Training Specialist is responsible for providing technical support to Sales and Farm customers in terms of disease control and swine/poultry management to help maintain customers and generate sales.

DUTIES AND RESPONSIBILITIES:

Technical Support to Farm Segment
A. Prospecting Phase

1. Provides assistance to Territory Business Manager for large farm and other Territory Business Managers in assessing the health status of animals of a potential farm customer.
2.  Conducts profiling based on data gathered from actual farm performance parameters of potential farm customers and compare it with the existing and acceptable performance standards.
3.  Analyzes and assess the data gathered on the herd/flock health status to identify the veterinary needs of the prospect farm customer.
4. Makes recommendations based on the identified needs of the potential customer.
5. Works with the Territory Business Manager for large farm and other Territory Business Managers in preparing a plan of engagement to prospect customer based on the data gathered.
6.  Assists the Sales team during product presentation and product launching.

B. Trial Phase

1. Uses the data gathered as input when doing feeding trials in relation to diseases or specific needs identified in particular farm.
2.  Works with the Nutrition Services & Training Specialist in the design, cascade and implementation of trial protocols when doing feeding trials.
3. Creates reports and status updates on current feeding trials.

C. Maintenance Phase

1.  Assists in the identification of strategies and tactics on how to develop and maintain a farm account.
2. Herd/Flock health status monitoring of farm customers which covers the general health status of the farm, feed performance, disease occurrence and doing necropsies as an aid in determining cause of diseases and mortalities.
3. Prepares a report on status of farm customer after farm visits can be general or based on specific cases/complains or situations.
4. Conducts training and seminars for farm personnel or technicians on swine/poultry management.
5. Offers solutions regarding farms’ health-related concerns, and if necessary recommend vaccination programs and medication regimens.
6. Helps in the diagnosis of a disease by submitting sample specimens to a regional/national animal disease diagnostic laboratory as necessary.

Technical Support to Distribution Market Segment

1. Provides technical assistance to Agri-Centers’ customers in solving animal health-related issues, recommend appropriate vaccination and medication programs.
2. Conducts training & seminars on swine/poultry diseases and management which can include current customers, prospect customers and Animal Production Specialists.
3. Assists Sales team during product launch to Agri-centers and distributors.

Technical Training to Sales Team

1. Equip the Sales team with basic knowledge and technical know how on swine / poultry management through training.
2. Conduct assessment of Territory Business Managers and APS in order to identify their training needs on technical competencies at least once a year.
3. Formulate / design and execute training programs for TBMs based on the assessment and identified training needs.
4. Do re-evaluation by doing annual assessment to determine the effectiveness of the training programs conducted to further address if there are still deficiencies.

Other Duties

1. Performs other job-related duties as assigned.

The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers programs, provide monitoring and coaching to O2 local partners’ trainers and facilitators, and support TESDA and DepEd ALS administrators. S/he will organize, lead, or co-facilitate meetings and workshops as needed. 

Essential Functions

The Master Trainer/Mentor’s specific responsibilities will include, but are not limited to:

Curriculum and Instructional Materials Development

• Participation in consultative meetings and needs analysis for curriculum and training program design and development.
• Review, enhancement, writing, and creation of curriculum, blended learning, and instructional materials related to O2, which includes, but is not limited to modules, interactive audio instructions, complementary materials, and contextualized materials, among others.
• Review, enhancement, and development of instructional materials used for training of trainers, which includes, but is not limited to facilitator’s guides, participant handbooks, training presentation decks, online worksheets, and training handouts.
• Development and implementation of process flow for the creation of curriculum and instructional materials that involves instructional design, materials development, review and vetting of materials, and layout and finalization of the materials.
• Analysis and evaluation of training results and contribution to the continuous improvement of training curriculum, design, and instructional and learning materials.
• Creation, maintenance, and updating of a database of curriculum and instructional and learning materials developed by the O2 Technical Team.

Training Design and Implementation

• Planning and implementation of activities to strengthen systems service delivery, such as training higher education or training institutions, ALS providers, TVIs and TTIs, and other partners on life skills, 21st century skills, workforce readiness training, youth entrepreneurship, and other topics related to the goals of O2.
• Planning and implementation of a face-to-face and blended professional development training programs for ALS implementers in close coordination with the IR 1 Team and DepEd
• Planning and implementation of activities to strengthen systems and service delivery in TESDA trainers’ professional development and continuing education in close coordination with the O2 Team.
• Development, planning, organization, and facilitation Training of Trainers workshops (TOT) and refresher training on, but not limited to O2 curricula, Positive Youth Development, and systems-strengthening topics, for representatives of DepEd ALS, TESDA, the private sector, the Youth Development Alliances (YDA), Department of Trade and Industry, Philippine Employment Service Office, People Management Association of the Philippines, higher education institutions, youth service providers and trainers, and other partners and champions.
• Creation and review of training designs, learning materials, and monitoring tools for O2 training activities based on feedback from training partners
• Leading the delivery (actual training implementation) of capacity-building programs for multipliers and service providers at the National, Regional, Provincial, or City/Municipality level.

Curriculum and Program Implementation Guidance and Coaching

• Provision of support and monitoring of training of trainers’ programs and multiplier training programs on O2 curricula conducted by DepEd ALS, TESDA, and local partners.
• Provision of support to the O2 technical teams for the provision of monitoring and mentoring to DepEd ALS, TESDA, and local partners on the implementation of O2 curricula.
• Provision of support to local training providers to help integrate Work-Based Learning (WBL), entrepreneurship training and coaching, and technical training into their existing programs and services for DepEd ALS and TESDA youth.
• Provision of timely feedback, mentoring, and coaching to learning service providers to ensure high quality training activities at the field level.

Cross-Functional Alignment

• Provision of support and assistance to the O2 technical teams in co-developing and delivering trainings and support for implementing workshops, forums, and other learning events at the national and local level. 
• Provision of support in the dissemination of project-wide assessments results for good practices awareness.
• Provision of support to the O2 technical teams in effectively communicating the plans, outputs, and outcomes of training and delivery of O2 curriculum to DepEd ALS, TESDA, and local partners.
• Provision of support to the Grants Team and Youth Development Team Leaders to support and monitor the implementation of O2 curricula in their respective sites.
• Alignment with the Monitoring and Evaluation Team in ensuring quality of training and target goals are reached.
• Alignment with O2 staff in planning and delivering training sessions led by other teams, as needed, and provide technical inputs to team meetings and written materials for quarterly reports.

Organizational Relationships and Employment Status

• Directly reports to Manila-based Training Manager
• Based in Davao City, with availability to travel to all project sites
• Regular Full-time Employee

This job is fully Remote! Clear English communication skills required.

Responsibilities

• The Educational Program Director is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications

Fully Remote!

PTO

Etc.

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

As a Talent Management Manager, you will be instrumental in shaping the future of our workforce, focusing on leadership development, learning, and career development, as well as performance management. You will also play a critical role in recruitment marketing and building strategic partnerships with academic institutions to attract and nurture future data center talents like interns or cadet programs.

Key Responsibilities

• Develop and implement a comprehensive leadership development framework that aligns with our business objectives and industry standards.

• Oversee the learning and development initiatives, ensuring they are effective, relevant, and aligned with career progression paths.

• Drive the performance management process, integrating it seamlessly with our talent development strategy.

• Spearhead recruitment marketing strategies to enhance our employer brand, particularly within academic environments.

• Build and maintain strong relationships with universities and educational institutions to develop a pipeline of future talent for internships and graduate programs.

• Use data analytics to measure the impact of talent management initiatives and to make informed decisions for continuous improvement.

• Manage cross-functional projects with a focus on innovation in talent management practices.

• Provide strategic oversight for career development programs to ensure they meet the needs of both the employees and the business.

Qualifications

• Must have a Bachelor's Degree in any related fied of study

• Proven experience in Talent Management, particularly within the technology or data center sector.

• Strong project management skills and the ability to lead strategic initiatives across the organization.

• Proficiency in data analytics with experience in using insights to drive talent strategies.

• Deep knowledge of leadership development, performance management systems, and learning and development best practices.

• Experience in building and maintaining academic partnerships and in designing programs for early-career talent.

• Outstanding communication and interpersonal skills, with the ability to engage and inspire stakeholders at all levels.

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Job Overview:

- The Project Manager is the central point of contact in organizing the team for the creation and delivery. 

- Deliverables include content in the form of presentations, videos, infographics and more; facilitated training events and workshops in person and virtual; other training as defined by the study team and sponsor.
- Lead teams to deliver on all aspects of project activities including briefing, planning, scheduling, budgets, financial reviews, and resourcing, ensuring the deliverables met time and quality goals
- Ensure the completion of set up and maintenance of all project documentation files and records taking responsibility for internal databases, tracking systems, and project plans with project specific information 
- Responsible for all financial activities relating to project delivery such as developing budgets, supporting scope development and acceptance, monitoring on project spend, analyzing timesheets and the ongoing forecasting of revenue and margins 
 

Task & Responsabilities:

•    Establish scope, timeline and budget
•    Ensure projects are delivered on time within the stipulated scope and budget.
•    Manage relationships between clients and stakeholders
•    Perform risk management analysis to reduce project risks
•    Report status and escalate to upper management as and when needed
•    Create and maintain a comprehensive project documentation
•    Understand project and program management methodologies
 

Qualifications:

•    5 years of project management experience with 1-3 years in the pharmaceutical industry or training development
•    Excellent communication and interpersonal skills
•    Good problem-solving skills
•    Strong influencing and negotiation skills
•    Excellent customer service skills
•    Strong software and computer skills, including MS Office applications
•    Competence in Project Management software such as MS Project, Smartsheet
•    Demonstrated knowledge of Project Management Competencies such as planning, scope management, risk and issue management among others.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are looking for an experienced BPO Trainer to join our team and help develop and deliver effective training programs for our BPO agents. The ideal candidate will have strong communication skills, experience in BPO operations, and a passion for coaching and mentoring. Responsibilities include designing training modules, conducting training sessions, evaluating agent performance, and providing feedback for improvement.

• Design and develop training materials based on call center agent needs
• Deliver engaging and interactive training sessions
• Conduct training needs analysis to identify knowledge and skill gaps
• Monitor and evaluate trainee performance and provide constructive feedback
• Keep up-to-date with industry trends and best practices in call center training
• Assist in the onboarding process of new call center agents
• Collaborate with stakeholders to continuously improve training programs

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Training Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Primary Responsibilities

- Respond appropriately to learner needs for clarification and feedback

- Evaluate learner performance

- Prepare appropriate reports

- Evaluates class and individual agent level performance

- Demonstrates patience with all types of learners

- Coaches employees one on one; creation of audits trackers and files

- Conducts pre and post training surveys where applicable

- Collaborate with other support/functional groups to achieve positive results

- Works with operations to address employee performance gaps

- Participates in client interaction

• Minimum of 6 months in the BPO industry as a TRAINER

• Strong computer skills with knowledge in Microsoft Excel/Google Sheets

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Excellent analytical skills

• Strong problem-solving skills

• Strong organizational skills

• Ability to work well in a team environment.

• Ability to work independently

• Willing to work in a Nightshift

• Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced DIRECTOR FOR OPEX, TRAINING AND QUALITY to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• ·       Implement and maintain a culture of continuous improvement throughout the organization.
• ·       Develop and implement training programs to ensure successful adoption of new processes.
• ·       Communicate and interact effectively and develop credibility and trusted mutually respected relationships with clients, agents, leaders, and team members
• ·       Developing and implementing quality assurance policies and procedures to ensure all BPO services meet or exceed the quality standards required by the clients.
• ·       Supervise a team of Quality Analysts in conducting quality inspections, audits and checks.
• ·       Design, develop, and deliver training programs that address both new employee onboarding and ongoing skill development.
• ·       Conducts analysis on training implementations and is responsible for identifying trends, determine root cause, present findings both internally and externally and lead corrective action plans.
• ·       Developing training deliverables and programs based on audit results, questionnaires, surveys, changing procedures and feedback from agents, SMEs, Leaders, and trainers.
• ·       To work closely with various departments to identify opportunities for collaboration and process improvement.
• ·       Prepare and present reports to clients, highlighting achievements, challenges, and areas for improvement.
• ·       Establish and monitor key performance indicators (KPIs) related to quality assurance and training.

• Prior experience on a Senior Manager or Director level position within Training and Quality
• 3+ years of experience managing the overall Training/QA process ideally for a BPO or similar company
• Solid experience in BPO Operations, Operational Excellence, Training and Data analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The incumbent serves as the EDC driver responsible for the safe transport of project staff and ensuring the vehicles are properly maintained and in good condition. The person in this position requires familiarity with practices and procedures, must be able to perform the full scope of tasks with a minimum of supervisory guidance. Ability to exercise judgment and apply pertinent regulations. This position reports to the Admin/Operations Officer. The Davao Hub covers operations in Davao, Cagayan de Oro, Cotabato, Iligan, and General Santos Cities. This position is located in Davao City.

Essential functions include:

• Safely transport EDC staff and visitors.
• Perform daily inspection of the vehicle, alert supervisor of any maintenance issues.
• Keep the vehicle clean, in serviceable condition and perform minor preventative maintenance.
• Maintain and update daily vehicle/passenger log.
• Properly record gasoline consumption.
• Assure that the vehicle is equipped with the proper equipment (first aid kit and other safety tools and devices).
• Assure accidents are reported to supervisor in compliance with the EDC policies and procedures and applicable local laws. 
• Plan travel routes and requirements by studying schedules and requests. 
• Pick up and deliver mail and other materials, bank, and other errands as necessary. 
• Assist the project staff in the delivery of O2 supplies and goods to/from the venues. 
• Assist the Admin/Operations Officer during staff travel, workshops, meetings, and other project activities. 
• When not performing driver’s functions, assist in photocopying, scanning, binding, or other entry-level clerical tasks. 
• Coordinate with the Admin/Operations Officer on driving services and other miscellaneous tasks; and 
• Performs other related tasks as required by the Admin/Operations Officer.

Organizational Relationships and Employment Status  

Reports to   Admin & Operations Officer - Davao Hub

Supervisee: N/A 

Based in Davao City with travel to all project sites 

Full time employee 

We are looking for an experienced BPO Process Trainer to facilitate new hire and ongoing training for our call center operations. The ideal candidate will be responsible for creating training materials, conducting training sessions, and assessing trainee performance to ensure adherence to quality and productivity standards. Additionally, the BPO Process Trainer will collaborate with operational teams to identify training needs and develop training plans accordingly.

We are looking for an experienced BPO Trainer to join our team and help develop and deliver effective training programs for our BPO agents. The ideal candidate will have strong communication skills, experience in BPO operations, and a passion for coaching and mentoring. Responsibilities include designing training modules, conducting training sessions, evaluating agent performance, and providing feedback for improvement.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Consolidates departmental/functional training budgets, forecast costs.
• Assesses relevant training needs for staff individuals and organization, in consultation with departmental heads using assessment methods and measurement systems annually.
• Stays informed as to what relevant skill and qualifications levels required by employees for effective performance and circulate requirements and relevant information to the organization as appropriate.
• Produces organizational strategy and plans to meet training and development needs, and manage training delivery, measurement, and follow-up as necessary.
• Designs training courses and programs necessary to meet training needs or manage this activity via external providers.
• Identifies, selects, and manages external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
• Organizes training venues, logistics, transport, accommodation as required, to achieve efficient training attendance and delivery.
• Plans and delivers training courses such as NEOP, WAVE and Training the Trainers Workshop.

MINIMUM QUALIFICATIONS:

• Bachelor degree in Communication, Psychology or related fields
• With 2 years experience in a manufacturing/semicon set-up
• Good verbal and written communication skills
• Good interpersonal skills
• Able to work independently or with minimum supervision
• Attention to details

We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa staff. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for a Technology Training Facilitator.  

We are looking for a hardworking professional who will be responsible for developing, managing and implementing training programs on various technologies for Visa employees. As a key part of our Organizational Change Management team within EES, the Technology Training Facilitator will play a pivotal role in ensuring that our employees are well-equipped with the necessary skills and knowledge to adapt to new technologies and systems. This will involve working closely with other departments to understand the impact of technological changes on various roles and designing training programs that help employees transition smoothly. 

The ideal candidate for this role is someone who is passionate about technology and education, and has a proven track record in managing and implementing successful technical training programs. They should have excellent communication and leadership skills, and the ability to work collaboratively with a diverse team. 

Essential Functions: 

• Build engaging, informational, and visually compelling learning experiences 
• Deliver technology training, both in person and virtually, with a schedule that will meet learner demands and support organizational goals and priorities across time zones 
• Provide timely pre-class and follow-up support for learner queries as needed 
• Ensure all necessary training materials are prepared and available prior to the training 
• Support relevant online forums, communities and social media platforms that maximize learner engagement and connection 
• Stay up to date with the latest technology trends and tools by establishing positive relationships with SMEs and other partners to ensure training materials stay current 
• Actively review the effectiveness and efficiency of training deliveries for continuous improvement  
• Identify potential learning gaps and/or needs of employees  
• Find new ways to produce content that scales and resonates with Visa audiences globally  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. 

As a Senior Training and Support Specialist at LegalMatch, your role is crucial  in improving the performance of our call team. You will create and deliver training and onboarding programs, provide support, and empower our team to continuously exceed their goals. Your proactive nature, outcome-oriented mindset, and dedication to continuous improvement will be essential to succeeding in this role. 

Responsibilities: 

• Partner with stakeholders to identify training and onboarding needs. 
• Work with colleagues to develop comprehensive training programs for specialists and leaders within the organization. 
• Execute onboarding and training sessions for leaders and team members. 
• Provide technical assistance and support for trainees and onboardees. 
• Develop and revise training materials to ensure usability, relevancy, and accuracy. 
• Assess the impact of training initiatives and individual performance against predefined targets. 
• Keep track of progress, generate reports, and devise action plans for improvement. 
• Constantly seek opportunities to enhance training materials and processes to support evolving business needs. 
  

What’s in it for you: 

• Permanent work-from-home setup 

• Proactive, outcome-oriented, and dedicated to continuous improvement
• Possesses extensive knowledge of learning principles and modern training techniques
• 3 years of relevant work experience as a Training Specialist
• Excellent communication skills
• Tech-savvy, capable of working with various tools to develop training materials in various formats
• Proficient in design principles and usability considerations for effective training materials (a portfolio may be requested)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Roles and Responsibilities:

• Conducts 15-Day Basic Training Program (BTP) each month for new Bancassurance Sales Executives (BSE). – 40 hrs
• Conduct Product briefing to bank personnel (average of 4 sessions per week) – 16 hrs
• Facilitate RP Workshops to BPI Branches ( average of 4 session per week) – 16 hrs
• Conduct of advanced training programs to enhance sales productivity (Area Meetings; Boot Camps, Sales Clinics; etc.) – 16 hrs
• Designs advanced modules and tools for In-Branch sales; BPI and Head office employees – 20 hrs
• Develop and enhance basic and advanced training manuals and tools. -20 hrs
• Attend to queries from BSEs; BAMs; BDMs – 10 hrs
• Monitors performance of BTP Batches handled (BTP Recall) -10 hrs Implements training security guidelines. – 20 hrs
• Accomplish reports such as but not limited to the ff: Training Summary; Participant Feedback; Shadowing Report; training needs analysis. – 8 hrs
• Act as LOMA EdRep in administering and facilitating LOMA Exam for BPLAC employees – 24 hrs
• Conduct of Financial Wellness activities to BPI clients – 8 hrs
• Monitors expenses and materials during trainings – 8 hrs
• Prepares cash advance for training programs and liquidates within the specified turn around time of the company. – 8 hrs
• Accomplish adhoc tasks which may be assigned from time to time by immediate manager. – 24 hrs

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree preferably Business Management; and or Human Resources Management; Psychology
• At least 2 years work experience in similar industry, knowledge in sales training; facilitation and workplace assessment
• Knowledge in Finance, Banking and Insurance
• Excellent interpersonal and communication skills (oral and written)
• Computer savvy

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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PTW, a gaming services company, is looking for a talented L&D professional to join at an exciting phase. This is a stand-alone role for a start-up entity in the Philippines.

The Learning and Development Specialist (L&D Specialist) will focus New Hire Training and Job specific trainings as needed by the Operations team. The L&D Specialist will learn and implement the process flow to ensure building skills, upskilling, and drive performance metrics aligned with PTW organization goals.

Content Design and Development:

• Coordinate with the Content team to design course materials as per training/event requirements.
• Develop modules and course material based on the designs.
• Create and adapt curriculum for a variety of audiences and learning delivery methods.
• Develop complementary training materials that enhance learning options, including participant and leader guides, manuals, reference cards and certifications.
• Modify programs as and when required.
• Ensure available contents meets the process standards.

Coordination:

• Manage and coordinate training enrolments.
• Design, prepare and order educational aids and materials as and when required.
• Act as the SME within the business for anyone with questions or queries regarding New Hire Training and development plans.
• Develop and maintain organizational communications such as bulletin boards and newsletters. to ensure employees have knowledge of training and development events and resources.
• Gather feedback from trainers and trainees after each educational session.

Delivery:

• Deliver New Hire Training.
• Deliver Refresher Training.
• Deliver basic and intermediate modules for developmental trainings as assigned by the lead/manager.

Evaluation:

• During recruitment completes L&D rounds as per the process.
• Analyse training feedback (L1, L2, L3) and create reports.

• A bachelor’s degree preferably. In absence of a degree needs to hold at least two (2) years of work experience as a voice coach or a trainer in the BPO sector. Should have relevant certification in training/linguistic/coaching domains.
• With advance level discourse and comprehension – Written and Verbal
• Basic Excel skills , vlook up, h lookup and Power point presentation
• Classroom management

• Statutory Benefits
• Annual Leave
• HMO upon first day of employment
• Fun, diverse, inclusive and collaborative work environment
• A fun environment, and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world.

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

• Must have good problem solving, decision making & analytical skills.
• Manages team performance.
• Provide effective coaching and constructive feedback to subordinates.
• Performs administrative tasks for Operational support.
• Lead teams into achieving metric goals, complete monthly deliverable and tasks 

We are currently hiring Customer Service Representatives to join our work from home team. In this role, you will have the opportunity to train onsite at our Cebu office before transitioning to remote work.

Responsibilities

• Handle inbound customer inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Escalate unresolved issues to the appropriate department
• Maintain thorough and accurate customer records
• Deliver exceptional customer service in a professional and courteous manner

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site
•  Must be fully vaccinated

• HMO Day 
• 1 Statutory Benefits
•  Paid Time-Offs

The Master Trainer/Mentor will contribute to the design and development of curriculum and training courses, and deliver O2 Training of Trainers programs, provide monitoring and coaching to O2 local partners’ trainers and facilitators, and support TESDA and DepEd ALS administrators. S/he will organize, lead, or co-facilitate meetings and workshops as needed. 

Essential Functions

The Master Trainer/Mentor’s specific responsibilities will include, but are not limited to:

Curriculum and Instructional Materials Development

• Participation in consultative meetings and needs analysis for curriculum and training program design and development.
• Review, enhancement, writing, and creation of curriculum, blended learning, and instructional materials related to O2, which includes, but is not limited to modules, interactive audio instructions, complementary materials, and contextualized materials, among others.
• Review, enhancement, and development of instructional materials used for training of trainers, which includes, but is not limited to facilitator’s guides, participant handbooks, training presentation decks, online worksheets, and training handouts.
• Development and implementation of process flow for the creation of curriculum and instructional materials that involves instructional design, materials development, review and vetting of materials, and layout and finalization of the materials.
• Analysis and evaluation of training results and contribution to the continuous improvement of training curriculum, design, and instructional and learning materials.
• Creation, maintenance, and updating of a database of curriculum and instructional and learning materials developed by the O2 Technical Team.

Training Design and Implementation

• Planning and implementation of activities to strengthen systems service delivery, such as training higher education or training institutions, ALS providers, TVIs and TTIs, and other partners on life skills, 21st century skills, workforce readiness training, youth entrepreneurship, and other topics related to the goals of O2.
• Planning and implementation of a face-to-face and blended professional development training programs for ALS implementers in close coordination with the IR 1 Team and DepEd
• Planning and implementation of activities to strengthen systems and service delivery in TESDA trainers’ professional development and continuing education in close coordination with the O2 Team.
• Development, planning, organization, and facilitation Training of Trainers workshops (TOT) and refresher training on, but not limited to O2 curricula, Positive Youth Development, and systems-strengthening topics, for representatives of DepEd ALS, TESDA, the private sector, the Youth Development Alliances (YDA), Department of Trade and Industry, Philippine Employment Service Office, People Management Association of the Philippines, higher education institutions, youth service providers and trainers, and other partners and champions.
• Creation and review of training designs, learning materials, and monitoring tools for O2 training activities based on feedback from training partners
• Leading the delivery (actual training implementation) of capacity-building programs for multipliers and service providers at the National, Regional, Provincial, or City/Municipality level.

Curriculum and Program Implementation Guidance and Coaching

• Provision of support and monitoring of training of trainers’ programs and multiplier training programs on O2 curricula conducted by DepEd ALS, TESDA, and local partners.
• Provision of support to the O2 technical teams for the provision of monitoring and mentoring to DepEd ALS, TESDA, and local partners on the implementation of O2 curricula.
• Provision of support to local training providers to help integrate Work-Based Learning (WBL), entrepreneurship training and coaching, and technical training into their existing programs and services for DepEd ALS and TESDA youth.
• Provision of timely feedback, mentoring, and coaching to learning service providers to ensure high quality training activities at the field level.

Cross-Functional Alignment

• Provision of support and assistance to the O2 technical teams in co-developing and delivering trainings and support for implementing workshops, forums, and other learning events at the national and local level. 
• Provision of support in the dissemination of project-wide assessments results for good practices awareness.
• Provision of support to the O2 technical teams in effectively communicating the plans, outputs, and outcomes of training and delivery of O2 curriculum to DepEd ALS, TESDA, and local partners.
• Provision of support to the Grants Team and Youth Development Team Leaders to support and monitor the implementation of O2 curricula in their respective sites.
• Alignment with the Monitoring and Evaluation Team in ensuring quality of training and target goals are reached.
• Alignment with O2 staff in planning and delivering training sessions led by other teams, as needed, and provide technical inputs to team meetings and written materials for quarterly reports.

Organizational Relationships and Employment Status

• Directly reports to Manila-based Training Manager
• Based in Cebu City, with availability to travel to all project sites
• Regular Full-time Employee

• Handle inbound customer calls and inquiries
• Assist customers in resolving product or service-related issues
• Provide accurate and timely information to customers
• Document customer interactions and update customer records
• Deliver outstanding customer service in a professional and friendly manner
• Follow established guidelines and procedures for customer interactions

• Deliver new hire training and other departmental training programs
• Contribute to the overall success of the Training Dept
• Assist in daily administration of a Learning Management System

Overview

The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.

Essential Duties and Responsibilities

• Develop a schedule to assess training needs.
• Conduct employee surveys and interviews.
• Consult with other trainers, managers, and leadership.
• Track and compile collected data.
• Conceptualize training materials based on data and research.
• Communicate training needs and online resources.
• Create training strategies, initiatives, and materials.
• Contact and utilize outside vendors and resources for instructional technology.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Conduct training through new materials.

Join the A-Team and experience the A-Life!