Total 5 Education / Training job vacancies in pasay

The Training Program Coordinator is responsible for overseeing and coordinating all aspects of the training schedule, managing email communications including confirmation and attendance management, and ensuring timely completion reporting. This role involves providing analytics, insights, and recommendations to optimise training programs and ensure their effectiveness. The Training Program Coordinator will maintain comprehensive records and ensure that all stakeholders are kept informed about training activities and outcomes. Additionally, this role is responsible for tracking and reporting mandatory training at TSA Group and engaging with stakeholders, including executive and senior management.

• Develop and maintain the training schedule for all programs. Coordinate with trainers and participants to confirm training sessions. Ensure timely communication of schedule changes. 

• Send confirmation emails to participants. Manage attendance through email communications. Address any queries or issues related to training sessions via email. 

• Compile and distribute training completion reports. Ensure accuracy and timeliness of reporting. Maintain records of all training activities. 

• Analyze training data to provide insights and recommendations. Prepare reports on training effectiveness and areas for improvement. Monitor and report on key training metrics. 

• Identify opportunities for improving training programs. Provide actionable recommendations to Training Delivery Manager. Support the implementation of approved recommendations. 

• Maintain high levels of engagement with trainers and participants. Encourage feedback and continuous improvement. Facilitate a positive training experience for all participants. 

• Track and report on mandatory training compliance. Ensure all mandatory training is completed on time. Communicate compliance status to relevant stakeholders. 

• Engage with stakeholders including executive and senior management. Communicate training updates and outcomes. Gather feedback from stakeholders to improve training programs. 

• Maintain professional communication with all stakeholders. Ensure clear and concise communication of all training-related information. Facilitate effective information flow within the training department. 

The Learning Administrator is accountable for the effective and seamless management of the following: TSA's Learning Management System (LMS), Training Design learning materials repository, and other Training Design-related administrative tasks.

Their role is to take care of LMS operational performance on a daily basis as well as to establish a connection between LMS vendor technical support and the Training Design Team. Essentially, a major responsibility is providing daily support to TSA employees as well as keeping the ongoing operations of TSA's LMS stable.

This role usually deals with, but is not limited to, the following:

• Defining user roles
• Publishing and revising courses
• Auditing learning materials
• LMS maintenance including branding

The position is responsible for developing and delivering learning in support of Visa DPS products and services for Dispute and Support Operations (DSO) Dispute Analysts.  Responsibilities include developing business-relevant curriculum, attaining appropriate level of expertise on assigned topics, delivering information effectively, and ensuring all established goals and objectives related to training and development are completed successfully. The trainer will work with the DSO technical writer(s) to update and maintain all training documentation.  They will also create training videos or short stories.  This person will work closely with the trainer(s) in other DSO sites to ensure consistent delivery and processing according to procedures.  Trainer is responsible for all training document creation and review to ensure alignment within sites, service lines, teams and procedures.  Trainer will partner with Quality Assurance, DSO leaders and managers, DSO Technical writer(s), and Visa Training team in order to provide up to date, relevant and engaging training to the team.

Essential Functions

• Identify opportunities to optimize team performance and counsel staff and support staff (quality assurance, training, documentation) on dispute related matter in order to maximize resource utilization and service delivery quality

• Stay current with DSO, Visa, and client business objectives by building effective relationships with product, sales and account teams, as well as DSO leadership

• Partner with other DSO and Visa Trainer(s) to develop skills and material

• Participate in and promote a DSO training assessment and feedback process

• Identify on an ongoing basis potential course or knowledge gaps and /or needs and coordinate with DSO leadership on scheduling as appropriate

• Work with functional groups to plan and develop curriculum per assigned schedule

• Ensure course material accurately reflects and supports the business and strategic objectives of DSO, Visa DPS and its clients

• Update course materials according to schedule, or more frequently as needed

• Stay abreast of latest training and course development practices to ensure training delivery is engaging and effective

• Ensure all course materials are prepared and delivered in a timely manner prior to event

• Conduct training programs according to schedule

• Administer online training as necessary for international team, ensuring engagement and successful transfer of knowledge

• Work with DSO Technical Writer(s) to ensure policies and procedures are accurate and up to date

• Be thoroughly acquainted with DSO Procedures, Quick Reference Guides and Job Aid templates

• Other requirements as assigned

• Domestic and international travel required (20-35%), with short term (2 week to 1 month) stays at off site locations

• Work off business hours as required to meet with subject matter experts in order to ensure that specialized topics are appropriately addressed and discussed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

· Serve as a departmental trainer for Client Care Organization, delivering courses as per defined schedule. Incumbent is responsible for ensuring that contact center agents are fully prepared to perform their job in accordance with company and departmental policies and procedures.

· Train new hires and up-skilling Customer Service Representatives in all skill sets associated with the position, including PC and telephone usage, peripheral application training, as well as Client Support Services (CSS) departmental policies and procedures and Customer Service Excellence training.

· Schedule training rooms and facilities, ensuring that all necessary equipment is in place prior to training.

· Ensure that training materials are prepared, updated and available on the first day of training.

· Maintain updated records of training curricula and materials in knowledge management tool.

· Administer tests and provide written feedback to the Nesting/Transition Team Lead/Manager.

· Maintain a high personal skill level for each service taught so that the incumbent's judgment is founded on current job knowledge. This includes partnering with Quality team to understand and address performance gaps.

· Partner with Production teams in support of Nesting/Transition Team to ensure transfer of knowledge and appropriate job performance.

· Support train-the-trainer efforts across sites as needed.

· Adhere to established Client Care procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

· Must be flexible to workdays, evenings, weekends, and holidays, adjusting work shifts according to business needs

· Liaise with stakeholders to determine training needs and negotiate training timelines based on priorities, trainers’ availability and resources

· Identify and solve training and learning gaps by partnering with Quality team

· Assess the impact of each training course on trainee performance and client satisfaction

· Provide recommendations for training enhancements, process improvements and contribute to design/re-design or building of training materials, including job aids and eLearning development projects.

· Apply technical or learning theories through various training activities as a form of retention strategy

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa staff. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for a Technology Training Facilitator.  

We are looking for a hardworking professional who will be responsible for developing, managing and implementing training programs on various technologies for Visa employees. As a key part of our Organizational Change Management team within EES, the Technology Training Facilitator will play a pivotal role in ensuring that our employees are well-equipped with the necessary skills and knowledge to adapt to new technologies and systems. This will involve working closely with other departments to understand the impact of technological changes on various roles and designing training programs that help employees transition smoothly. 

The ideal candidate for this role is someone who is passionate about technology and education, and has a proven track record in managing and implementing successful technical training programs. They should have excellent communication and leadership skills, and the ability to work collaboratively with a diverse team. 

Essential Functions: 

• Build engaging, informational, and visually compelling learning experiences 
• Deliver technology training, both in person and virtually, with a schedule that will meet learner demands and support organizational goals and priorities across time zones 
• Provide timely pre-class and follow-up support for learner queries as needed 
• Ensure all necessary training materials are prepared and available prior to the training 
• Support relevant online forums, communities and social media platforms that maximize learner engagement and connection 
• Stay up to date with the latest technology trends and tools by establishing positive relationships with SMEs and other partners to ensure training materials stay current 
• Actively review the effectiveness and efficiency of training deliveries for continuous improvement  
• Identify potential learning gaps and/or needs of employees  
• Find new ways to produce content that scales and resonates with Visa audiences globally  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.