Total 3 job vacancies by Datacom

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

You’ll work with a team of passionate, innovative and dedicated people that focuses on getting the job done whilst delivering the latest solutions to our clients. We are a very fast-paced team who are driven to deliver awesome technology!

About the role

We are seeking a skilled and experienced Automation Engineer to join our dynamic team. The ideal candidate will have a strong background in software testing, with a focus on end-to-end (e2e) and integration testing.

Key Responsibilities:

1. Develop and maintain e2e tests using tools such as Playwright, Cypress, and/or Cucumber.
2. Conduct integration testing with tools such as Jest and PACT.
3. Design, implement, and manage CI/CD pipelines using GitHub Actions.
4. Assist QA testers in upskilling on automation to enhance team capabilities.
5. Perform testing on Micro Frontends (MFEs) and Serverless architectures, specifically with AWS Lambda.

What you'll bring

Qualifications:

• Proven experience in e2e and integration testing.
• Familiarity with CI/CD pipelines, preferably with GitHub Actions.
• Ability to mentor and upskill QA testers on automation.
• Experience in testing on MFEs and Serverless architectures, specifically AWS Lambda.

Preferred Skills:

• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Bonus - Storybook end 2 end and visual testing using chromatic

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to the hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

What you'll do

• Assisting customers with the activation and setup of their product and services
• Validation of the customer’s entitlement for support (e.g. a client’s customer, account is current, level of support service entitlement)
• Logging all customer incidents upon receipt into the approved case management system;
• Providing support to customers by:
• Providing a timely and clear indication of the nature of the incident,
• Communicating what steps will be taken to attempt to resolve the incident,
• Setting the customer’s expectation on what the estimated time to resolve the issue is,
• Providing any potential short-term alternatives or workarounds to the customer,
• Making reasonable efforts to ensure the customers understand the information they have been provided;
• Resolving customer incidents wherever possible; and
• Escalating customer incidents to Tier 2, where not able to be resolved by Tier 1

What you'll bring

• 4-year technical degree or equivalent work experience
• 1-3 years’ experience in technical support or MIS in an Enterprise environment
• Ability to properly use all Microsoft tools including MSSolve, Knowledge Base, Order Entry, Internet and Intranet Resources
• Prior knowledge in at least one of the following disciplines is required: network operations, networking protocols, network authentication, messaging technology or messaging protocols, or other technical skill strengths with an online service or network communications
• Competencies before handling first interaction/call (verified by Vendor after New Hire Training)
• Ability to search and understand KB articles to troubleshoot customer issues
• Working knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 onwards)
• Minimum working knowledge of Microsoft® Windows NT® Server and Windows 2008 Server R2

We have a Hybrid work Arrangement, We also provide Exciting perks such as Spotter Bonus, HMO with 4 Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Role Overview

The General Manager – Software Engineering role will oversee the development and implementation of strategy and business plans for one or more functional areas in line with the broader Datacom direction. This role will involve managing daily business activities, including.

working alongside colleagues for sales and customer success, as well as designing and implementing strategies to improve overall business functions.

Role Responsibilities

The General Manager –Software Engineering is responsible for (but not limited to):

• Owning the development and implementation of strategy for one or more functional areas, in line with broader Datacom strategy.
• Collaborating with other senior managers to establish strategic plans and objectives. Planning, personnel, budgeting, managing expense priorities, and recommending and implementing changes to methods.
• Involved in development of methods, techniques, and evaluation criteria for projects, programs, and strategy.
• Directing and controlling the activities of own area of business, sometimes through managers within the team.
• Supporting Sales, Presales and Technical teams across Datacom ensuring an aligned go[1]to-market approach focused on growth and mutual benefit between Datacom and our customers.
• Managing the relationships with (and between) external agencies and suppliers, ensuring contracts and service levels are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts.
• Making final decisions on administrative or operational matters, ensuring effective achievement of operational objectives.
• Ensuring budgets and schedules meet requirements.
• Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the business.
• Responsible for implementing a principle driven health and safety culture that cares for employees and ensures their safety in line with Datacom policy.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards, or unsafe work practices as per Datacom policy.

Knowledge

• Extensive knowledge and experience in the customer services field.
• Deep and broad understanding of the business and technology strategies in which the organization operates.
• Strong strategic background, with an ability to grasp the big picture.
• High level understanding of the unique business requirements of the organization.
• Knowledge of finance management practices with a clear understanding of the relationship between costs, utilization, and project revenue.
• Strong business acumen

Experience

• 10+ years of senior commercial or sales experience within a complex and multi- faceted management services environment.
• Demonstrated experience managing service delivery teams within an outsourcing arrangement.
• Finance management, including cost estimation and budget tracking and reporting.

Skills

• Excellent communication skills (both verbal and written), flexibility, team focus and dedication to customer service.
• Demonstrated leadership and people management skills and the ability to work to deadlines.
• Proven track record of achieving or exceeding budgeted sales and profit objectives.
• Ability to transform customer requirements into a technical solution and work according to deadlines.
• Personable, conscientious, ability to cope with pressure and to priorities work.
• Strong customer service focus.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Prevents erroneous decisions to avoid critical delay(s) in schedules and/or unit operations that may jeopardize overall business activities.
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers, and the company.
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties.
• Ability to chair meetings and provide leadership in stressful situations caused by tight delivery timeframes.
• Effective presentation skills with the ability to convey technical information across various levels.
• Ability to build and lead and effective team.

Datacom has 2 Premier sites that you can choose from.

We have offices in BGC Taguig and Eastwood City Libis Quezon City. We have a Flexible work-from-home arrangement, and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.