Total 4 quality control manager job vacancies in F&B / Tourism / Hospitality category in pasay

Team Summary

AP Ethics and Compliance team serves as a partner to the business, providing pragmatic, solutions-oriented advice to ensure that Visa has effective, risk-based business decision making, and performing review of key processes to ensure that the activities meet requirements of company policies, international standards and the obligations of regulations and laws of the United States and of those countries in which we operate.  

What an Ethics and Compliance Senior Manager does at Visa:

As a global payments network, Visa maintains relevant Ethics and Compliance Program designed to manage legal, regulatory, and ethical risks across our businesses. These activities include the following areas:

• Code of Business Conduct and Ethics

• Prevention of Sexual Harassment and Discrimination (PSHD)

• Conflict of Interest (COI)

• Anti-Bribery and Corruption (ABC)

• Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Sanctions, and Customer Due Diligence (CDD), and

• Other specific legal and compliance requirements

Based in Pasay, the Philippines, this position is responsible for the oversight, execution and monitoring of ongoing implementation of the Ethics and Compliance Program in the Philippines and across the Southeast Asia (SEA) region. This position will report to the Regional Ethics and Compliance Officer for SEA.

The core responsibilities for this role include:

• Implement and maintain a robust Prevention of Sexual Harassment Standard designed to comply with the Philippines’ legal requirements. Provide effective advisory and oversight on related PSHD compliance processes in the Philippines

• Lead Ethics and Compliance program agenda in collaboration with Site Leaders and Country Manager of the Philippines in maintaining a culture of high ethical standards and integrity

• Execute effective compliance due diligence activities under Visa’s global programs including AML, ATF, Sanctions as well as ABC, COI, PSHD and other compliance policies and procedures for the Philippines businesses and SEA based staff and clients. 

• Continually identify opportunities for efficiencies while ensuring sufficient controls are in place, partner with the business to drive process and control improvements

• Handle queries and provide subject matter advice on various Visa Compliance Programs from both internal and external stakeholders

• Work closely with Legal and Government Engagement to maintain an understanding of the legal and regulatory landscape including the support and maintenance of the legal and regulatory obligations inventory as it applies to Visa

• Support internal audits and regulatory requests, ensure satisfactory resolution of any audit findings and recommendations.

Projects you will be involved in include (but are not limited to):

As part of the team, you will get opportunity to work on strategically important projects for clients and Visa.

• Work with business and Product owners to ensure timely review, assess and manage Compliance risks for new products, business initiatives and value-added services offered to clients

• Perform AML and Sanctions due diligence and review of new products, participate in client meetings and conduct onsite review

• Deliver Compliance training and workshop sessions to staff across the region and participate in client meetings across the region

• Partner with Risk team for risk assessment exercises to ensure Compliance risks are addressed and collaborate with Legal team to address the regulatory requirements in the region

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About the job

• Provide subject expertise and industry insight to strengthen Payment and Consumer Financing offers in different markets, driving customer satisfaction (e.g. convenient checkout), commercial growth (e.g. affordability through competitive financing options) and effectiveness (e.g. lower payment cost% by mix steering and negotiations).
• Collaborating with all parties involved, lead development initiatives and projects to support the implementation of the agreed payment & financing roadmaps, secure post go-live adoption and monitor business benefit realisation.
• Foster partnership with Payment Service Providers and financial institutions for competitive rate.

Your assignment

• Identify Payment and Checkout development opportunities, based on local market relevance and customer needs, with the aim for faster conversion and customer satisfaction in payment, contributing to Checkout performance in store and online.
• Together with Country CX and Selling to build Payment & Financing strategies that meet the customer expectation and business needs, reflecting a compliant, efficient and seamless payment experience across all channels.
• Develop business cases for new payment and financing solutions with the markets and monitor delivery on business benefits.
• Act as Project Manager to deliver Payment & Financing roadmap to secure high standard payment solutions meeting the customer expectation, reflecting a compliant, efficient and seamless payment experience across all channels to reach optimal conversion and operational excellence for customers and co-workers.
• Lead vendor selection and contract negotiations on behalf of Ikano Retail and its markets with Payment Services Providers (PSPs) and financial institutions (e.g. banks), secure handover process to Country CX after onboarding process.

About the job

The Retail Manager is responsible to spearhead and develop the IKEA market in the Philippines in-line with IKEA Vision, Business Idea and HR Idea, in securing the short, medium, and long-term growth, and profitability. This will primarily be achieved through establishing a robust omnichannel business centred around IKEA stores, actively seeking out new business opportunities, enhancing commercial viability to boost profits and market presence, and assembling a skilled and high-achieving team.

As a member of the Ikano Retail Management Team (IRMT), this individual will also significantly to shaping the overarching direction, governance, and alignment of Ikano Retail.

Your assignment

• Lead and develop the retail direction on country level, meeting today’s and future consumers’ needs, build on country specific retail and operational context.
• Take full responsibility for the country profit & loss and ensuring adherence to business objectives and compliance with IKEA concepts.
• Lead efforts to expand IKEA’s sales channels, aiming to in maximise sales, profitability and increase market share.
• Lead the country Management Team to identify and capitalise on commercial opportunities, executing the country business plan and strategic initiatives.
• Foster the growth of a diverse talent pipeline essential for IKEA's present and future expansion.
• Serve as the primary spokesperson for media and government authorities.
• Create the pre-conditions for a thriving IKEA concept with strong emphasis on a People & Planet positive strategy, integrating Ikano sustainability agenda across various functional areas.

Your Assignment

• Support the IKEA Kitchen Production Team to strengthen the IKEA Food Concept, reinforcing IKEA's position as a leader in the local market.
• Lead and collaborate with the IKEA Food Manager and the IKEA Food management team to fulfill the purpose of IKEA Food by integrating business growth with team development.
• Maintain high standards of cleanliness and maintenance in the restaurant, co-restaurant, dishwashing, and kitchen areas using the HACCP checklist.
• Ensure the operational readiness of the kitchen each day, checking that all equipment in the chiller, freezer, and dry storeroom meets food safety standards.
• Develop and oversee manpower schedules for leaders and timekeeping to ensure operational efficiency.
• Monitor and manage inventory by checking stock par levels and updating inventory management systems.
• Conduct inventory forecasting based on store performance, and place orders as required
• Lead daily briefings with co-workers, updating the sales board and discussing operational targets and achievements (IF huddle).
• Provide hands-on assistance in kitchen operations, when necessary, from serving lines to various other stations, ensuring quality and efficiency.
• Oversee purchase order processes, including validation and approval of POs from MVBC and P2P, validating and ensuring correctness
• Control food wastage by updating records in Winnow & MVBC and manage daily sales reporting.
• Handle administrative duties such as approving leaves for team leaders and conducting monthly kitchen meetings.
• Manage supplier relationships and logistics, checking on shipment orders from IFSAG and other suppliers, and ensuring timely receipt and stock management.
• Develop and maintain HACCP documentation, ensuring all safety and compliance protocols are followed.
• Analyze sales and performance data to create actionable plans based on Sales Tree results.
• Plan and manage budgets for CAPEX & OPEX
• Coordinate the commercial calendar, discussing upcoming activities, checking the IKEA website for offer alignments
• Facilitate continuous learning for co-workers through briefings and renewing e-learning modules on food safety and send co-workers for external trainings as needed.
• Implement and update operational strategies like MSOP (Maximize Sales on Peak Days), focusing on peak day sales optimization.
• Gather and act on customer feedback regarding food quality and service to continuously improve offerings.
• Effectively manage kitchen resources by controlling waste and regularly updating maintenance files and assets.
• Stay competitive by conducting regular competitor checks and ordering essential shopping tools to keep the kitchen well-equipped and functional.
• Assist in creating commercial plans for new launches, encouraging input and ideas from team leaders.
• Lead training for new product launches, ensuring the kitchen team is prepared with the necessary skills and knowledge.
• Oversee the preparation of the product preparation instruction sheet (PPSI), potentially delegating this task to team leaders for development.
• Manage the monthly preparation of par levels, with the option to delegate to team leaders for their development.
• Maintain the allergen chart, ensuring it is updated and accurate.
• Coordinate and lead in quarterly photoshoots, supported by team leaders or co-workers, to promote new and existing offerings.
• Manage variances by ensuring all recipes are followed accurately and servings are consistent with recipe specifications to control costs and maintain quality.
• Implement effective waste management practices to minimize food waste and enhance operational efficiency.
• Calculate nutritional facts and manage IFPNS color coding to ensure all food offerings meet health standards and customer information needs.
• To propose new dishes, with selling prices and gross margins, by using food cost templates, guided by price housing and pricing strategies