What IT Client Services contributes to Cardinal Health
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.
Qualifications
- 4-8 years of experience
- BA, BS or equivalent experience in related field. Advance Degree preferred
What is expected of you and others at this level
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
- May contribute to the development of policies and procedures.
- Works on complex projects of large scope
- Develops technical solutions to a wide range of difficult problems.
- Solutions are innovative and consistent with organization objectives.
- Completes work; independently receives general guidance on new projects.
- Work reviewed for purpose of meeting objectives.
- May act as a mentor to less experienced colleagues.
Job Requirements:
- Expertise in Apple MacOS and iOS Operating System support and strong troubleshooting skills.
- Expertise in Python scripting language.
- JAMF (Apple Device Management) software deployment and patch management
- 4-8 years of experience in supporting Apple iOS & Mac operating system environments
- Experience with Apple Mac hardware platforms: Laptop & tablet
- Experience supporting and managing corporate Mac environments.
- Experience and familiarity with Raspberry Pi hardware platforms and use cases
- Experience managing distributed Raspberry Pi environments.
- Knowledge of Microsoft 365 support for desktop applications.
- Strong communication skills are required.
- Creating groups and profiles within Intune and MDM enrollment
Optional/Nice to Have Requirements:
Technology Required:
- Python
- Linux
- Microsoft 365 Desktop application: This includes the suite of Microsoft Office applications and desktop software used for productivity.
- MacOS
- iOS
- Jamf
- Microsoft Intune
- ServiceNow: ServiceNow is a service management and ticketing tool used for streamlined IT service operations.
- Jira: Jira is an issue and project tracking tool that helps manage tasks and projects efficiently.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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