Technical Support Rep- L1
9 months ago
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place whe..
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Location: Ortigas
Reporting to: Team Leader
Acquire BPO is an award-winning outsourcer providing contact centre and back office services with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
You are a Level 1 Technical Support, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:
Inbound Troubleshooting, NBN Data and IP Based products with customers.
Moves adds changes, Configuring of Routers and IP Based systems.
Checks closed cases
Fault logging with extend carriers
Monitors and communicates with partners on order progress and escalations
In a nutshell, you have won the day when you make customers happy with your best and excellent service!
Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles. As a L1 Technical Support, you can perform well if you have:
Minimum of 1 years in college
Minimum of 1 year of Australian NBN Technical Support experience
Communication Skills – successful candidates will speak articulately and have sound English writing skills.
Exhibits strong Knowledge of NBN and Sip
Background in IT, or IT related industry would be beneficial in this role. Ability to multi-task, prioritize, and manage time effectively
Ability to type 50+ words per minute
Ability to think clearly especially in adverse situations
Ability to work in a team environment
Ability to coordinate and communicate effectively
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Join the A-Team and experience the A-Life!
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