Total 3 support advisor job vacancies in Information Technology category in The Philippines

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service and technical support solutions. We are currently seeking dedicated and skilled Technical Support Representatives to join our dynamic team. As a Technical Support Representative, you will play a vital role in ensuring customer satisfaction through excellent technical assistance and problem-solving.

Responsibilities

• Provide prompt and efficient technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
• Assist customers in setting up and configuring their devices and software applications
• Document all customer interactions and solutions accurately and comprehensively in the system
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Stay up-to-date with the latest product updates, technological advancements, and industry best practices
• Ensure high levels of customer satisfaction and retention through excellent service

• Minimum high school diploma or equivalent; additional education or training in customer service or related field is a plus
• Prior experience in a technical support or customer service role is highly preferred
• Strong problem-solving skills and ability to troubleshoot technical issues effectively
• Excellent verbal and written communication skills
• Ability to work in a fast-paced and team-oriented environment
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Talent Outsourcing Channel Solutions is a premier outsourcing company that delivers top-notch customer service and technical support solutions. We have an exciting opportunity for highly skilled Technical Support Representatives to join our team. As a Technical Support Representative, you will provide exceptional technical assistance to customers and ensure their satisfaction.

Responsibilities

• Deliver technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
• Assist customers in setting up and configuring their devices and software applications
• Document customer interactions and solutions accurately and comprehensively
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Stay up-to-date with the latest technological advancements and industry best practices
• Maintain professionalism and excellent customer service while handling customer inquiries

• With or without call center experience high school diploma or equivalent; additional education or training in customer service is a plus. 
• Flexibility to work in rotating shifts, including evenings, weekends, and holidays. 
• Amenable to work on site 
• Must be fully vaccinated

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more

Talent Outsourcing Channel Solutions is a leading outsourcing company that specializes in providing exceptional customer service and technical support to clients worldwide. We are currently seeking highly motivated and skilled Technical Support Associates to join our dynamic team. As a Technical Support Associate, you will play a vital role in resolving technical issues and providing excellent customer service.

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
• Assist customers in setting up and configuring their devices and software applications
• Record and document customer interactions and solutions in a clear and concise manner
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Stay updated with the latest technological advancements and industry best practices
• Maintain a high level of professionalism and customer service while handling customer inquiries

• Proven experience in providing technical support or customer service in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong communication skills, both verbal and written
• Proficiency in using software applications and troubleshooting technical issues
• Ability to work in a team and independently
• Detail-oriented with strong organizational skills
• Ability to multitask and prioritize tasks effectively
• Flexibility to work in rotating shifts, including evenings and weekends

• Salary plus high Incentives

• Paid training

• HMO benefits

• Government mandated benefits

• Paid leaves and many more