Total 1 job vacancies by Visa

The Technical Account Management team consists of subject matter experts within the Payment and Service Operations function, providing a high level of technical support to internal teams. The team is responsible for identifying and resolving client issues and act as an escalation point for internal operational teams.

As a Technical Account Analyst, you will need to be able to work in a team environment, have strong communication and problem-solving skills and become a knowledge expert to the business teams.

• Utilize analysis and problem-solving skills to resolve technical problems, by applying own understanding and in-depth knowledge of Visa Payments Limited services.

• Work with the implementation team throughout the onboarding process, including performing configuration tasks, resolving technical issues, and answering any technical queries.

• Perform configuration tasks in the production and client facing test environments.

• Identify, troubleshoot, and resolve queries relating to the Visa Payments Limited application suite.

• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and third-party technology teams.

• Create, share, and maintain incident related documentation (including workarounds & root cause analysis) with the rest of the team.

• Provide 24 x 7 support as part of a rota.

• Proactively resolve and manage stakeholder communication on all technical problems.

• Ensure that product knowledge is kept up to date to be ready to provide support for new application features.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.