Technical Support Engineer I

ABOUT AVID

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.

To learn how Avid powers greater creators or for more information, visit www.avid.com.

JOB SUMMARY

At Avid, every role has a significant impact and is an integral part of realizing our mission. Avid Customer Care is responsible for the provision of high quality technical and operational support for our software and solutions. Avid has a product range from low-end host based to high-end infrastructure solutions, including dedicated mixing surfaces, video editing, music production, postproduction, and broadcast news.

Working in association with our Technical Marketing and worldwide Support and Engineering/Testing Team, Resellers as well as Avid’s (international) Support, the individual will be responsible for ensuring consistency of support standards throughout the territory to both Post and Video Production customer bases.

RESPONSIBILITIES AND DUTIES

• Provides expert technical support on products throughout the customers Avid workflow, including editing, storage, asset management, cloud-based solutions, and news production
• Work within a global support team covering 24x7x365 operations
• Able to write effective handoff from shift-to-shift for support issues
• Provides proactive patch/upgrade planning including version compatibility
• Creates and manages support cases in Avid’s case management system as appropriate
• Reproduces and logs bugs as required
• Engages additional specialized Avid resources when needed
• Follows up on customer issues with appropriate Avid internal groups
• Liaises with appropriate Avid management on a periodic basis to ensure visibility
• Adheres to Avid’s relevant contractual SLAs (Service Level Agreements)

SKILLS

• You have a passion for Avid technology and expert knowledge of Avid solutions.
• You have expert knowledge of post-production workflows.
• You have experience in the Media Industry (Production and Post-Production)
• You are a mature technology professional with exemplary judgment and business acumen.
• You will own customer issues, from start to finish.
• You are a keen problem solver, excelling at figuring out logic puzzles with a unique ability to think on your feet.
• You are self-starter who is comfortable with taking the initiative.
• Sometimes you will not know the right answer, but you are the kind of person who is always up for the challenge.
• You will rely on your resources and your team and quickly research a response.

QUALIFICATIONS

• BA (Hons) or BSc in relevant degree such as Media, Electronics or Computing
• Existing knowledge/user experience with Avid’s Video Editing systems, Cloud solutions, Storage, and asset management preferred
• Knowledge of post-production workflows, terminology, and equipment a plus
• Broadcasting experience a plus, but not a requirement
• Knowledge about network architecture and troubleshooting required
• Knowledge about Linux shell and computer programming is a plus.
• Excellent English verbal and written communication skills required; second language is a plus

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Hybrid #L1-CME1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart and continually seeking new ideas. That's us, is it you? At Cubic Telecom, you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

We believe in leadership that supports empowerment and responsibility, while recognising and developing leadership qualities across Our Team. Together we bring out the best in each other. We look for people who are results focused, empathetic, visionary, empowering, and who ‘champion’ our cultures and values.

The Role

We are looking for an enthusiastic Software Support Engineer who thrives in a fast-paced, flexible work environment. In this role, you will work closely with Software Developers, App Support Engineers and Service Delivery Managers to ensure the prompt resolution of escalated issues. The role will be responsible for providing third level support, including configuration and some code fixes and facilitating knowledge transfer to our Application Support team.

Responsibilities

• Investigate and troubleshoot issues on Cubic’s software platform.
• Collaborate with software developers and App Support Engineers to identify, evaluate, and resolve application and system issues.
• Take ownership of customer issues escalated by the App Support team and see problems through to resolution.
• Support consistent uptime of the platform by reacting to alarms, monitoring performance and escalating issues to service owners as required.
• Document customer interactions and resolutions accurately and thoroughly
• Contribute to the development and maintenance of support documentation, knowledge base articles, and best practices.
• Perform root cause assessment and debug all issues and incidents assigned to Level 3.
• Participate in product testing and quality assurance activities.
• Stay up to date with product knowledge and latest industry trends
• Collaborate with cross-functional teams to improve overall product and customer experience.
• Assist Support Engineering Manager with development, documentation and rollout of new operational processes and enhancement and enforcement of existing operational processes.
• Ensure any Production discovered issues result in improvements to the relevant Monitoring and Testing strategies and activities of Cubic teams.
• Assist in PI planning and team refinements to ensure potential issues are discovered prior to production releases.
• Represent Support concerns where needed in technical planning.

Essential Experience and Qualifications

• Bachelor’s degree in computer science, Software Engineering, or related field
• Strong technical troubleshooting and problem-solving skills
• Experience providing software support or customer service.
• Excellent written and verbal communication and technical writing skills
• Attention to detail and strong organizational skills.
• Proven track record of working independently and with small and large teams.
• Ability to work unsupervised and take responsibility for the completion of tasks.
• Adaptable and flexible in approach to work

Desired Experience and Qualifications

• Experience with SQL and relational databases
• Knowledge of and experience with programming concepts
• Experience with cloud infrastructure (Azure)
• Experience in telecommunications or IoT industry.
• Understanding of networking principles and protocols
• Familiarity with Agile/Scrum methodologies

• 25 days annual leave + 2 company days
• Health Insurance
• Pension Contribution
• Income Protection
• ESOP
• Tax saver scheme
• Bike to work scheme
• Sports and social activities
• Great annual office outings (Summer BBQ, Christmas party, charity runs)
• Bits & Bobs days (Half day every quarter to get your Bits & Bobs done)
• Learning and Development Opportunities

Cubic Telecom is an equal opportunities employer and committed to fostering a diverse and inclusive workplace.

The Network Operation Centre (NOC) have three main roles:

1. to ensure maximum possible service availability and performance

2. to provision customer network services on core equipment

3. to provide support services for Engineering and other technical teams

These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.

We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications.

We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.

Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.

We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job, but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood.

As your knowledge and confidence develop you may be asked to join our call-out rotation providing 24x7 support on our core network and services.

Duties and Responsibilities:

• Manage and maintain the Monitoring Systems
• Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance
• Liaising, and own discussions with, 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as required
• Provisioning and configuring core network devices and tools,  such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes, etc.
• Network equipment build, installation, and configurations
• Performing and maintain hardware, serial numbers, security, and configuration audits
• Writing custom monitoring plugins and configuring bespoke graphing.
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations
• Development of knowledge and skills in network and system administration
• Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services
• Participate in a 24x7 call-out rotation if required

As a Data Engineer you will play a key role on our Data & Analytics team. You will have the opportunity to propose and drive high quality engineering practices while building data infrastructure and ETL pipelines at scale. You will provide technical leadership, oversight, and set standards in the realm of Data Governance and Data Management. You will collaborate with business leaders, software developers, data scientists and data analysts in modernizing our current data infrastructure. 

Duties and Responsibilities

• Develops and maintains data pipelines including solutions for data collection, transformation, aggregation, management, metadata, and usage leading to performant and easy to use data models.
• Works with the team to document data lineage and overall data flow architecture that ease consumption of our data assets. 
• Work collaboratively as part of an Agile centralized team to support cross-functional analysts, data scientists, and end users to access the data they need to make informed business decisions 
• Breaks down work into estimable pieces and delivers accurate and consistent difficulty estimates 
• Participates in full SDLC for our data engineering solutions – requirements, development, testing and training and support 
• Partners with cross-functional stakeholders to understand business and technical requirements, plans and execute projects, and communicate status, risks and issues 
• Analyzing large datasets to identify gaps and inconsistencies, provide data insights, and advance continuous improvement in the quality of our data assets 
• Act as in house data expert and make recommendations regarding standards for code quality and data pipeline performance 

• Education: Bachelor’s Degree in Computer Science or any quantitative filed required. 
• Experience: 4+ years of expertise in implementing ETL pipelines and data best practices. 
• Experience with writing IAC. Cloud Formation or Terraform.  
• Experience in the following tools/languages is preferred: C#, Qlik, Infor Birst, Infor Datalake 
• Experience or Certification with cloud technologies preferred (Azure, AWS, Snowflake) 
• In depth knowledge of designing, building, and maintaining data transformation pipelines (ETL, ELT) 
• Experience building and consuming APIs for data flows. Eg Flask, Fast API etc 
• Proficiency in Python and SQL.  
• Experience with data warehousing, relational databases, NoSQl databases and Data Lakes. 
• Experience with project documentation and Agile methodologies   
• Strong interpersonal and communication skills required  
• Strong oral and visual presentation skills  

• HMO with 1 free dependent upon hire (with Dental coverage)
• Life Insurance
• Night Shift (20% Night Differential)
• 20 PTO credits annually
• Great Company Culture
• Career Growth and Learning
• Work from Home
• 75,000 - 80,000 salary/month

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Description:

Experienced Software QA Engineer will collaborate with development, product managers, and project managers (scrum masters) to ensure quality. He/she will also work closely with developers in an agile scrum environment. L3 SQA engineer will possess a good understanding of agile testing. He/she will have good troubleshooting skills and understanding of automation frameworks.

Responsibilities:

• Provide QA for development of a web based application in an agile (scrum) environment
• 4+ years experience in software testing, B/S testing or web app testing preferred
• Strong understanding of Software Quality Assurance methodologies, process and best practices for SAAS based applications
• Expert of requirement analysis and test case design/execution, Agile testing experience
• Experience in automation test and wide knowledge of open source testing tools (Selenium / Webdriver / Appium is preferred)
• Deep understand of HTTP protocol, client/server communications, relational database and SQL
• Functional/regression testing of browser-based web application using manual/automation testing methodologies
• Review, analyze and provide feedback on user stories’ acceptance criteria
• Proactively communicate/collaborate with BA/Project Owner/DEV/DBE to make sure user stories acceptance criteria & requirements are implemented correctly.
• Create and execute automated test cases against different SDLC environments and analyze execution results
• Staying on top of all bugs/issues. Help triage bugs and drive issues to resolutions. Keeping everyone aware of QA status.
• Work closely with NA/China development, QA teams to ensure quality of products
• Ensure defined software quality assurance procedures are being followed
• Participate in the identification and implementation of continuous improvement, integration, and deployment processes & standards
• Rich experience of analytical and problem solving
• Familiar with security testing

Requirements:

• Bachelor’s degree in Computer Science, IT, Management Information Systems, Engineering, or related discipline
• 4+ years’ experience in software manual/automation testing
• 4+ years’ experience in working in an Agile/Scrum environment
• 4+ years’ experience in testing methodologies, process and best practices along with strong understanding of current application development technology
• 3+ years’ experience in automation tools (Selenium) & testing frameworks (C#, Java, MSTest, NUnit, xUnit, JUnit)
• 3+ years’ experience in testing Web based applications
• 3+ years’ experience in testing API’s
• 3+ years’ experience writing and executing SQL queries for data validation & reporting
• 3+ years’ experience in mentoring other QA team members
• Proven ability to work in a fast-paced, cross-functional engineering team
• Strong requirement analysis and test case design/execution capability
• Strong team work, have initiative, take ownership
• Strong understanding of functional, regression, integration testing
• Self-starter with ability to work either independently or as a team member
• Outstanding verbal and written communication skills in English
• Passionate about QA
• Able to self-manage and prioritize work effectively under pressure

• Knowledge on how to build applications and deploy them to different SDLC environments using automated deployment tools (Jenkins, Octopus, TeamCity)
• Knowledge using JIRA or other bug/agile project management tools
• Knowledge using Testlink or other test case repository tools
• Experience on offshore development team is preferred
• Excellent English communication skills, fluent oral and written English is plus
• Good self-drive and self-management skills
• Team player and fast learner

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub.

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer
• Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Responsibilities

• Build high quality, fault tolerant systems and products, owning all areas of implementation, frontend, backend, CI pipeline, automated test suites and operations
• Work with your product owner and business stakeholders to define the product and tech roadmaps.
• Engage with the wider engineering organization, making sure your tech roadmap aligns with the other teams

• Node.js Proficiency: Demonstrated expertise in building server-side applications using Node.js. In-depth knowledge of JavaScript and asynchronous programming is essential.
• Strong understanding of web development technologies such as HTML, CSS, and front-end JavaScript frameworks (e.g., React, Angular, or Vue.js) as they often interact with the Node.js backend.
• Backend Development: Solid experience in designing and developing APIs, RESTful web services, and server-side logic. Understanding of different data storage solutions, like databases (SQL and NoSQL), caching mechanisms, and session management.
• Familiarity with popular Node.js frameworks and libraries, such as Express.js, Hapi.js, or Koa.js.
• Ability to optimize application performance and ensure high scalability, employing techniques like load balancing, caching, and clustering.
• Experience with testing frameworks like Mocha, Jest, or Chai, and implementing unit tests, integration tests, and end-to-end tests for Node.js applications.
• Proficient in using version control systems like Git and experience working with collaborative development workflows (e.g., pull requests, code reviews).
• Knowledge of common web application security practices, such as data encryption, user authentication, and protection against common vulnerabilities (e.g., XSS, CSRF, SQL injection).
• Familiarity with monitoring tools and logging frameworks to identify and troubleshoot application issues effectively.
• Experience with deploying Node.js applications to production environments, and understanding of DevOps practices and tools like Docker, Kubernetes, or CI/CD pipelines.
• Ability to design and implement scalable, maintainable, and modular software architectures, applying appropriate design patterns.
• Proficiency in identifying and resolving technical issues, performance bottlenecks, and bugs in Node.js applications.
• As a senior role, you might be expected to provide technical guidance, mentor junior developers, and contribute to the overall team's growth.
• Excellent communication skills to collaborate effectively with cross-functional teams, project stakeholders, and communicate technical concepts to non-technical individuals.

• Full time remote work set-up
• HMO
• Paid Time Off
• Training
• 13th Month Pay

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Company Background:

Angkas is the leading motorcycle ride hailing app in the Philippines. But we are more than just an app. Our mission is to improve the quality of life of our customers and bikers. We are doing this by driving meaningful changes in the way they lead their lives. Since 2016, Angkas has helped millions of customers navigate the traffic of Metro Manila while uplifting the lives of over 30,000 biker partners.

Our service has significantly cut back the travel time and costs of our customers, thereby giving them better control of their time and money. For our bikers, we’ve consistently championed road safety while providing them a sustainable source of livelihood. Our brand is also well-loved for our award-winning social media presence that uses humor and wit to emotionally connect with our customers. Indeed, Angkas has achieved so much while overcoming numerous regulatory challenges, a proof that our service is essential for ordinary Filipinos.

Business Opportunity:

The Philippines is the second largest population size in Southeast Asia, behind only Indonesia. In 2019, Waze named Manila the world’s worst city for traffic. On average, it takes a car almost five minutes to travel one kilometer in the city. This is where Angkas comes in. Unlike cars, motorcycles can cut through traffic, making them an ideal alternative transport for traffic-congested cities. The strong product-market fit for motorcycle taxis has led to the phenomenal growth and popularity of Angkas.

But more than just providing an alternative transport, Angkas is driven by an ambitious goal. We want to help end poverty in the Philippines by providing a sustainable livelihood to 18 million motorcycle bikers. That said, we are a purpose-driven company looking for like-minded individuals who believe in using their expertise to create a positive impact in the lives of millions of customers and biker partners.

Core Responsibilities

• Lead all Mobile Engineering architecture design and implementation across our Apps in Flutter (Primary framework), iOS and Android (Legacy Apps).
• Experiment with new mobile frameworks and architectures to make our Apps more reliable and optimized.
• Maintain and enhance the testing automation framework and CICD, create a strong collaboration relationship with key engineering stakeholders such as QA team, DevOps and backend team.
• Walk the talk: in this role you have to code and lead the way with your example, but you also need to be hands off and speak a non-technical language to partner with other departments.
• Participating in brainstorming and refining features requirements with product Managers, Business Analysts and other stakeholders.
• Responsible for the delivery performance of your Mobile team, which might have a mix of in-house and augmented Mobile engineers.
• Lead and mentor every team member in your Mobile team.
• Help build and contribute to a high-performance mobile engineering culture.

Required Skills and experience

• BS/BA in computer science or equivalent combination of education and experience.
• 3+ years experience with Flutter (Excluding requirement)
• 8+ years experience with Mobile Engineering Technologies (iOS/Android).
• 2+ years of technical leadership experience.
• A team oriented personality, bias to action, excellent communication skills.
• Must have experience leading a team and is something he/she likes
• Previous startup experience strongly preferred

Why join Angkas?

• Freedom of Work
• Work Life Balance
• Hybrid Work (Once or Twice a week Makati City)
• Full-time
• Machines provided
• Health insurance/Transpo allowance
• Free drinks, choco/coffee
• Opportunities for promotion
• Competitive salary
• Pay raise
• Company Christmas gift
• Company events
• Start-up environment
• Diversity Inclusion
• Multi-cultural, Agile environment
• Newly constructed office
• Office Gym (soon)
• Remote (outside NCR)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT NETWORK ENGINEER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities

• Diagnose and troubleshoot network connectivity issues. 
• Planning and implementing network infrastructure projects and technology initiatives based on the customer or business requirements 
• Performing routine network optimization to ensure efficient data flow. 
• Maintaining network configurations, identifying vulnerabilities, and ensure the reliability and security of network devices. 
• Identifying issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution 
• Collaborating with cross-functional teams, clients, and third-party support partners to ensure smooth integration of client network systems. 
• Providing pro-active guidance, mentorship, leadership example, and recommendations to junior team members. 
• Proactively researching and locating necessary tools and processes to identify troublesome trends as they develop. 
• Performing ad hoc IT-operations related assignments and projects as required 

• 1 to 2 years IT Network Engineer experience in a BPO setting or similar 
• Excellent Verbal and Written English communication skills 
• Ability to think outside the box, analytical regarding complex situations 
• Amenable working onsite in MAKATI and MANDALUYONG
• Willing to work Night Shifts 

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

As a Quality Assurance Engineer, you will be responsible for ensuring the quality of our software. You will work closely with the Head of QA and the engineering team to determine, understand and derive scenarios from the requirements and execute test cases. You will be joining a small and growing team and have the opportunity to grow and learn new skills. In order to thrive and enjoy this exciting position, you must be a self-starter and be productive with minimal supervision.

Job Responsibilities

• Analyze provided requirements and specifications
• Create comprehensive test plan and and detailed test cases
• Create well-defined test scenarios and test data
• Plan, estimate and prioritize testing activities
• Create comprehensive proof of tests
• Identify, record and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering team 
• Perform UI, sanity, functional, regression, component and end-to-end testing
• Contribute to the creation of technical and end user product documentation

Job Requirements

• 4+ years experience in Software Quality Assurance
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Able to work effectively with continuous change requirements and short deadlines under minimum supervision
• Strong experience of mobile/online content platform quality testing and product release
• Extensive experience in writing clear, concise and detailed test cases
• Possess strong analytical and problem-solving skills
• Self starter and self learner
• Good communication skills
• Degree in computer science or relevant field a plus

Minimum Required Technical Skills

• Strong knowledge of software QA methodologies, tools and processes
• Hands-on experience in: Requirements analysis, Test planning, Test case detailing and Defect tracking
• Strong experience in writing clear, concise and comprehensive test plans and test cases
• Strong experience in defect reporting, tracking and management
• Experience working with database operations
• Experience working with API calls
• Quick understanding of the functionality of the application under test
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus

Other Requirements

• Strong verbal communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS.
• Double monitors preferred but not required (if available)

Competitive Salary Package

Work from Home Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Us

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 1,800 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams?

As a Software DevOps Engineer, you'll assume the crucial responsibility of building, managing, and automating our DevOps and Cloud infrastructure. Collaborating closely with development and operations teams, success in this role demands proactive problem-solving abilities, enabling you to drive projects while nurturing a culture of continuous improvement.

Your key responsibilities will include:

• Deployment, automation, management, and maintenance of our cloud-based DevOps system.
• Ensuring the availability, performance, security, and scalability of all cloud infrastructure environments.
• Managing the creation, release, and configuration of cloud infrastructure environments.
• Evaluating new technology alternatives and vendor products.
• Troubleshooting system issues across various application domains and platforms.
• Implementing critical system security measures following best practices and leveraging prolific cloud security solutions.
• Providing recommendations for architecture and process enhancements.
• Defining and deploying systems for metrics, logging, and monitoring on the cloud platform.
• Designing, maintaining, and managing automation tools for various operational processes.
• Administering Google Apps and Gmail, including configuration, security, procedures, and best practices.

Requirements

• Over three years of experience in provisioning, operations, and management of AWS environments.
• Demonstrated competency with the following AWS services: ECS, EC2, ECR, S3, RDS, VPC, IAM, QuickSight, CloudFront, CloudFormation, CloudWatch, SQS, ElastiCache, Lambda.
• Strong understanding of how to secure AWS environments and meet compliance requirements.
• AWS Disaster Recovery design and deployment across regions is a plus.
• Experience with multi-tier architectures: load balancers, caching, web servers, application servers, databases, and networking.
• Over three years of experience in building, managing and automating Azure DevOps.
• Experience in creation of highly automated infrastructures.
• Managing sporadic MIS related tasks, such as email account management 
• Clear written and verbal communication.
• Manage your own time and work well both independently and as part of a team.
  
  

Other Requirements

• Strong verbal communication skills
• Quick learner and able to develop subject matter skills
• Being able to manage multiple projects at the same time
• Available for scheduled and ad-hoc calls/meetings/chats during weekdays working
• Quiet workspace, conducive to video meetings & calls
• Access to a reliable high-speed Internet connection; at least 25MBPS.
• Double monitors preferred but not required (if available)

Competitive Salary Package

Work from Home Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Us

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 1,800 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Location

Remote

Department

Technology

Employment Type

Full-Time - PH

Minimum Experience

Mid-level

• Design, implement, and maintain secure and scalable network solutions across diverse environments (remote, corporate, wired, wireless, SD-WAN).
• Integrate and manage cloud network deployments across Azure, OCI, AliCloud, and AWS platforms.
• Perform routine network maintenance tasks, including system upgrades, patching, security configurations, QoS adjustments, and equipment monitoring using SolarWinds tools.
• Proactively identify and troubleshoot network issues, minimizing downtime and ensuring service continuity.
• Leverage ITIL and ServiceNow to implement best practices for service management and incident resolution.
• Participate in on-call rotations and provide after-hours support as needed.
• Collaborate with cross-functional teams and external partners to achieve common goals.
• Contribute to knowledge sharing and act as a subject matter expert (SME) for network infrastructure systems.
• Participate in enterprise disaster recovery exercises to ensure business continuity.

• Oversee the 24/7 operations including traditional NOC monitoring, Level 2 support, and weekend server patching across global locations.
• Possess in-depth knowledge and experience of cloud solutions (Azure, Oracle Cloud, Alibaba Cloud), on-premises infrastructure (Windows Server, Linux, HP/Aruba, Palo Alto SD-WAN), and databases (Oracle, DB2, MS SQL Server, MySQL).
• Proactively identify and troubleshoot network and infrastructure issues, minimizing downtime and ensuring service continuity.
• Utilize and contribute to Knowledge Base (KB) and Standard Operating Procedures (SOPs) for efficient issue resolution and team learning.
• Continuously evaluate and optimize processes and procedures for efficiency and effectiveness.

What is expected of you:

• You will be Crafting well-architected microservice architecture, working on highly scalable backend & Infrastructure
• Developing highly available new APIs for Angkas services
• Participating in brainstorming and refining features requirements with PMs and other stakeholders
• Improving and refactoring our current codebases
• Figuring out solutions for tech challenges we face and evaluate new technologies for the platform
• Design and build the security control mechanisms that protect our services
• Design and engineer our systems to respond gracefully to both planned and unplanned events, and limit our downtime
• Engineer observability into our system to help us effectively monitor and debug real system issues when they inevitably happen

Must have:

• Experience in developing well architected APIs and microservices containerized using Docker and based on DDD (Domain Driven Design)
• Experience designing efficient persistence data layers by using RDBMS and NoSQL approach
• Experience in the use of message brokers such as Kafka, RabbitMQ
• Strong attention to detail with good analytical and problem-solving skills
• Understands the difference between a Coder and a Software Engineer.

Appreciated to have:

• Experience building, deploying, and/or operating services in cloud environments
• Experience in the programming language Go
• Experience with event driven design

Expected habits:

• Enjoy testing and braking systems, finding scaling factors and bottlenecks
• Fast learner who enjoys coding and working with the latest tech
• Able, willing and excited to work in a fast-paced collaborative scale-up environment

• Hybrid work
• Work life balance
• Full-time
• Opportunities for Career Progression
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

• Develop, test and deploy payment gateway applications and modules using LAMP stack (Linux, Apache, MySQL, and PHP) technologies
• Integrate payment channels such as credit/debit cards, Google Pay, Apple Pay, and others payment gateway
• Design and implement APIs for payment processing and ensure proper documentation and maintenance of the APIs
• Collaborate with cross-functional teams to understand business requirements and provide technical solutions that meet those requirements
• Work with third-party vendors and service providers to ensure seamless integration of payment systems
• Troubleshoot and resolve issues related to payment processing, including transaction failures, chargebacks, and refunds
• Develop and implement security protocols to ensure the safe and secure processing of payments and protect sensitive data
• Mentor and provide technical guidance to junior developers
• Continuously updating knowledge of new technologies and industry trends to ensure the software applications are up-to-date and competitive
• Other duties as assigned

Pre-Requisites :

• 5+ years of experience in software development, with a focus on LAMP stack (Linux, Apache, MySQL, and PHP)
• Extensive experience in developing web applications using the LAMP stack (Linux, Apache, MySQL, and PHP) and related technologies such as HTML, CSS, JavaScript, and jQuery
• Strong understanding of software development best practices and design patterns
• Experience with Agile development methodologies
• Experience with Laravel framework
• Experience with Git development tool
• Ability to create project timelines, estimate project tasks and resources, and track progress
• Ability to troubleshoot and debug complex software applications
• Strong analytical skills and ability to break down problems and find solutions

Are you game?

• Design, build and configure application to meet business process and application requirements.
• Develop tools using Microsoft Power Platform - Power Virtual Agent, Power Automate, PowerApps, Power BI, Dataverse Power Platform Admin Center, SharePoint, Microsoft Dynamics 365, Microsoft Teams, Exchange, Intune, Azure, PowerShell
• Develop Azure logic apps and functions as well as providing Power BI development and support.
• Work using Microsoft enterprise cloud technologies such as Dynamics 365 CRM, Office 365, Microsoft Azure
• Software Development using .Net, C, C#,C++, ASP.Net MVC, Entity Framework.
• Develop Solutions in Web using Jquery/JavaScript, HTML/HTML5 and CSS.
• Experience of SQL and RDBMS technologies
• Conducts User Acceptance Testing
• Support Project Manager / Lead in managing requirements, project timelines, quality.
• Support and manage clients and stakeholders based on the project status.
• Collaborates with other experts across our worldwide organization to explore solutions, adapt and share best practice

Octal Philippines Inc. is a dynamic IT solutions company seeking a skilled and experienced individual to join our partner's team as a System Integration Engineer. As a System Integration Engineer, you will be responsible for integrating various hardware and software components to create cohesive systems that meet the needs of our clients. This role requires strong technical knowledge, problem-solving skills, and the ability to work collaboratively with cross-functional teams.

Responsibilities

• Install and configure firewalls and/or load balancers.
• Install and configure applications in UNIX or Linux environment.
• Install and configure third party middleware software, if necessary.
• Perform basic, integration, alarm, and relevant testing to ensure compliance of the system to client requirements.
• Perform research and investigation on related systems/ products.
• Create test specifications, when needed.
• Create operations manual, when needed.
• Review the plans and design to identify weak spots and complexities that can impact quality and reliability of a project.
• Prepare timely and comprehensive reports about required modifications, deficiencies, and new procedures.
• Participate in understanding client's requirements.
• Troubleshoot issues related to external interface of the client and resolve problems of the system.
• Assist clients in understanding new services as well as on their Operations and Management (O&M) functions.
• Travel on site for Pre-Sales activities and/or project implementation, when needed.

• Bachelor's degree in IT or Engineering (Computer/ Electronics and Communications/ Electrical)
• Must have at least three to five years related work experience in Systems Integration.
• Must be knowledgeable in Unix or Linux scripting.
• Must be knowledgeable in scripting language (ex: python, bash).
• Must have basic knowledge in SNMP, DNS, DHCP, and/or SMTP.
• Must have knowledge and experience in Network design.
• Must have knowledge and experience in configuring switches and routers.
• Knowledge in Firewalls and Load Balancer is an advantage.
• Knowledgeable in the latest virtualization and networking technology.
• Knowledge of either Cisco and/or Juniper devices.
• Knowledge of Fortinet or similar FW is an advantage.
• Knowledge of Cloud Computing platforms (ex: AWS or Azure) is an advantage.
• Knowledge of Container Orchestration (ex: Kubernetes) is an advantage.
• Knowledge of Automation Tool (ex: Ansible) is an advantage.
• Certification (Advantage): CISCO, Juniper, AWS or Azure
• Background or knowledge of Nihongo is an advantage.
• Knowledgeable in MS Office tools (ex: Excel, PowerPoint)
• Willing to travel to Japan and/or other countries.
• Excellent problem-solving and troubleshooting skills
• Strong attention to detail
• Ability to work effectively in a team environment
• Good communication and interpersonal skills

Allowance, Health & Life Insurance, & others

Octal Philippines Inc. is a leading IT solutions company seeking a skilled and experienced individual to join our partner team as a Network Engineer. As a Network Engineer, you will be responsible for designing, implementing, and maintaining the company's network infrastructure. This includes configuring, troubleshooting, and optimizing network devices and technologies to ensure the smooth and secure operation of the network. This is an excellent opportunity for someone with strong technical knowledge and a passion for network engineering within the IT industry.

Responsibilities

• Design, implement, and support network infrastructure, including switches, routers, firewalls, wireless access points, and VPN appliances
• Configure and troubleshoot network devices and technologies, including VLANs, routing protocols, and network security
• Implement and support Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks
• Execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.
• Document network configurations, procedures, technical design plans, cost summaries, implementation plans, and Operations.
• Stay up-to-date with industry trends and best practices in network engineering

• Bachelor's degree in Engineering, Electrical Engineering, Computer Science, Information Technology, or related field
• At least 3 years of experience in the following:
• Network engineer / operations in a multi-site, multi-national company.
• Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment
• Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).
• Competency in at least one Technical Domain in each Product listed.
• Competency in multiple Tech Domains in at least one Product.
• Can troubleshoot across any part of the network; from end-to-end network.
• Competency in internally managed parts of the network.
• Full comprehension of the design of a given Tech Domain.
• Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.
• Hands-on experience with Network segmentation and Endpoint security.
• Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)
• Knowledge of Network Access Control and Zero Trust Network models
• Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS
• High level understanding of Datacenter Virtualization and virtualized workload mobility
• Advanced knowledge of Multicast
• Knowledge of F5 Load Balancers (physical and virtual)
• An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.
• Cisco Certified Network Associated (CCNA) required
• Other preferences:
• Public and Private cloud knowledge
• Python / Ansible and any relevant hands-on Network automation experience
• Project management skills
• Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)
• Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required.

Allowance, Health & Life Insurance, & others

Octal Philippines Inc. is a leading IT solutions company seeking a skilled and passionate individual to join our partner team as a Software Design Engineer. As a Software Design Engineer, you will be responsible for developing innovative and high-quality software solutions usingin Java, C, C++ Python, Ruby, Javascript, and Typescript programming languages. This is an exciting opportunity for someone who enjoys working in a collaborative and fast-paced environment and is looking to contribute to cutting-edge projects in the IT industry.

Responsibilities

• Write functional and design specifications
• Write original source codes and revise existing software
• Design and implements software solutions
• Perform code reviews, unit tests, integration tests, and other relevant testing
• Prepare software documents according to specific guidelines
• Estimate project scope and adheres to established guidelines and metrics for quality data
• Mentor other software engineers and acts as senior member when designated
• Keep pace with related emerging technology and trends, and introduce new tools and techniques for software development

• At least 3 years of Software Development Experience (Design , Code and Test)
• Advance knowledge and experience in Scripting, Application and Web Development
• Advance knowledge and experience in Java, C, C++ Python, Ruby, Javascript, and Typescript
• Advance knowledge and experience in Web Development Frameworks (i.e. Django); Windows and Linux OS
• Excellent verbal and written communication skills
• Excellent problem solving and analytical skills
• Exceptional teamwork and interpersonal skills

• Allowances
• Insurance, Health & Wellness
• Hospitalization Insurance
• Travel Insurance
• Accident Insurance.

Octal Philippines Inc. is a reputable IT solutions company seeking a skilled and experienced individual to join our partner team as a Laravel, Vue.JS Developer. As a Laravel, Vue.JS Developer, you will be responsible for developing web applications and implementing user interfaces using Laravel and Vue.JS frameworks. This is an exciting opportunity for someone with a strong background in web development and a passion for creating robust and user-friendly applications within the IT industry.

Responsibilities

• Develop web applications using Laravel and Vue.JS frameworks
• Implement user interfaces that are responsive and visually appealing
• Collaborate with cross-functional teams to define project requirements and deliverables
• Write clean, maintainable, and efficient code
• Optimize application performance and address technical issues
• Ensure code quality through testing and code reviews
• Stay up-to-date with industry trends and best practices in web development

• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 3 years of experience in web development using Laravel and Vue.JS frameworks
• Strong knowledge of PHP, JavaScript, HTML, and CSS
• With deep understanding of SQL with MySQL (or other databases).
• Big Data stack experience will be huge plus
• Familiarity with version control systems, such as Git
• Excellent problem-solving and debugging skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Good communication and interpersonal skills
• Must be willing to be assigned in Parañaque.

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of role

As a Lead Software Engineer will ensure that OP5 Monitor meets the needs of the current customer base from a technical perspective. This will include understanding the product and ensuring any changes are consistent with the architecture.You will report to the Engineering Manager - Infrastructure Monitoring in our UK office, whilst managing a local team of engineers in our Makati office. The wider Engineering team is a global team with main hubs in Manila, Sweden, Spain, UK and North America.

The Makati office is growing and we are looking for Engineers that want to be part of a successful team building software products and working with the latest technologies.

As a Lead Software Engineer, you will:

• Lead a small cross functional team using Agile KanBan framework 
• Maintenance of all backend components written in C, C++, Go and Python 
• Oversight of the OP5 Monitor product architecture 
• Work with the Product Owner to agree priorities of work in the backlog 
• Work with our support team and customers to troubleshoot and resolve customer issues and improve the product 
• Provide support to other members of the team

• 5 years experience with the majority of the following languages; C, C++, Go, Python and PHP 

• Experience working with MySQL 
• Experience working with GIT 
• Experience with RESTful Services and APIs 
• Advanced Linux especially RHEL, systemd and RPM packaging  
• Knowledge of CI systems such as Buildbot and GoCD 
• Business level oral and written English 
• Interaction with open source communities and contribution to open source projects (desirable)
• Comfortable in using several open source technologies and tools 
• Experience working in Agile environments (SCRUM, JIRA, KanBan) 
• Experience of IT infrastructure monitoring or management (desirable)
• Knowledge of Nagios or Naemon 

• Health Insurance for you and your dependents

• Supplemental Medical Claim
• Employee Assistance Programme
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances

ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Intern will be assigned to the BITS-Digi Solns Robot & AI team will have the following responsibilities:

• Developing small to medium size automation/applications (coding, programming)
• Debugging and testing code
• Help senior developers with the documentations and software testing
• Collaborate and participate with technical discussions with senior developers and leaders
• Proactively learning about new technologies

We are seeking a Senior Engineer(Telecommunication) to join their team. We are dedicated to providing outstanding recruitment solutions for their clients. With a global reach and network, We sources high-potential professionals across a variety of industries, including Oil & Gas, Petroleum, Infrastructure, Energy, Water, Transportation, Science & Technology, and Health Care. The Senior Engineer(Telecommunication) will work directly with clients in the Oil & Energy industry to design, develop and maintain complex telecommunication solutions. This is a fantastic opportunity for a talented individual to further their career in the industry.

Responsibilities

• Design, develop, and maintain complex telecommunication networks for clients in the Oil & Energy industry.
• Provide technical and strategic analysis on telecommunications infrastructure and hardware.
• Prepare and maintain documentation, including system design diagrams, technical specifications, and user manuals.
• Collaborate with cross-functional teams to integrate telecommunication systems with existing technology infrastructure.
• Troubleshoot telecommunication networks, providing timely and effective solutions to any issues.
• Stay up-to-date with emerging technologies and trends in telecommunications.
• Lead project teams and manage timelines, resources, and budgets.

• Bachelor's degree in Telecommunication Engineering or Instrumentation Engineering
• BS in Telecommunication Engineering + 10 years of experience + 5 years as C & I Engineer.
• Preferred Certificate: PMP, FE
• Relevant experience in Oil and Gas Project Management Engineering, Experience in EPC phases(engineering, material procurement, Construction management) with an emphasis in construction management
• Strong working knowledge of telecommunication software and hardware.
• Experience with Project Management methodologies, including Agile and Scrum.
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication and interpersonal skills, able to work with clients and internal teams.
• Ability to travel as necessary for project requirements.

Salary: P150,000 to P200,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• 6+ years’ experience SQL, CI/CD pipelines, data integration and data delivery
• 6+ years’ experience data engineering  & ETL
• 5+ years data modeling and design, 2+years Qlik Data Integration (data modeling tool), 2+ Years’ Progress (OpenEdge) DB
• Click Replicate desired
• End-to-end Software development lifecycle expertise (requirements, design, architecture, development, testing, deployment, release and support)

Nice to Have:

Technology Stack

• Snowflake expertise, MS SQL Server and Management Studio
• Progress (OpenEdge) and Pentaho PD
• Docker
• MS Visual Studio and TFS
• AWS console/CLI,DevOps

What will you do?

• Collaborate with a cross-functional team to design, build, and maintain efficient, reusable, and reliable data pipeline.
• Recommend and implement ways to improve data reliability, efficiency, and quality through creating and maintaining optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional and technical business requirements.
• Develop and fine-tune data processing workflows utilizing big data technologies and frameworks.
• Build and execute complex SQL queries for database operations and data manipulation.
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability and data discovery and onboarding, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using ‘big data’ technologies.
• Work with stakeholders including project managers, business analysts, data scientists and developers to assist with data-related technical issues and support their data infrastructure needs.

Join the awesome team and enjoy these benefits & perks:

• Office-based setup (with the possibility to move to Hybrid/WFH)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Australian client is the world’s largest meat producer, and second largest food manufacturer with a global workforce of over 250,000 staff. The company is currently working through an exciting digital transformation strategy which provides global career opportunities. Specific roles will be sent to Australia for additional training. 

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

DFI Retail Group (the ‘Group’) is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion.

The Group (including associates and joint ventures) operates under several well-known brands across food, health and beauty, home furnishings, restaurants, and other retailing. DFI digital is a new entity by DFI retail group to provide more advanced online shopping experience. The ecommerce platform includes all the ventures and bring it together under one hat. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

Headquarters in Hong Kong, DFI Digital was set up to innovate and optimize our customer's experience through digital transformation. Our customers start with our very own employees, as we believe that talents are core to an organization’s success. As our HR transformation follows suit, our objective is to deliver an engaging and pleasant employment experience, automate processes, provide data driven support to our business leaders and finally an employee centric environment for our talents.

Responsibilities:

• Lever critical technical skills to ensure the IT infrastructure asset is built and maintained in an efficient and cost-effective manner
• Develop and input into crucial technology Infrastructure Engineering Lifecycle documentation, such as component version and patch management decisions
• Effectively manage the technical implementation and subsequent change on the IT infrastructure asset
• Determine how to leverage enabling technologies to implement innovative IT infrastructure solutions to support the business
• Track the infrastructure requirements, and manage technical change throughout the delivery life cycle
• Assist and help as required with the resolution of complex tier 3 operational incidents and determine the root cause of the problem
• Schedule and actively manage the business as usual changes within the IT infrastructure asset to deliver a best in class level of successful change
• Work closely with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered in line with the strategic roadmap
• Maintain timely and accurate communications with Project Managers throughout the delivery life cycle to ensure the IT infrastructure risks, assumptions, issues and dependencies are correctly tracked
• Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding trade-offs that may impact the requirement or delivery timescales for infrastructure solutions
• Keep abreast of the latest IT infrastructure technology trends and technologies to allow these to be levered to the business benefit of the Company
• Build and maintain strong relationships with essential hardware and software vendors and delivery partners
• Proactively draw out all types of requirements on the IT Infrastructure from stakeholders using a variety of elicitation techniques (e.g. interviewing, modelling, and surveying)
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish users' requests from the underlying business problems
• Provide technical advice to Information Technology (IT) colleagues on the use of the IT infrastructure asset
• Wireless Network Implementation (Aruba) – preferable but not essential
• Collaborate with other IT domains to drive business and technology innovation
• Keep abreast of the corporate strategy, business plan and latest industry trends
• Available to provide 24/7 support as required.

• Minimum of 4 years' IT experience, at least 2 years of IT Infrastructure experience.
• Must have proven technical experience of working in a complex IT infrastructure environment
• Ability to listen and articulate ideas verbally and in the written form to a broad range of audiences; ability to ask probing questions and deliver internal technical presentations
• Ability to work well with others and as part of a technical team
• Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
• Focus on the business and end user's needs; ability to set expectations and understand end-user behaviour
• Ability and willingness to proactively accept, and drive, change to accomplish positive outcomes
• Ability to understand the strategy and align tactical and strategic work in a well-balanced way
• Must know how to lever technology to reduce operational costs and deliver business innovation in a fast-moving and dynamic industry sector
• Professional competency in at least one technical specialisation, with a broad understanding of other current and emerging technologies.
• Mass wi-fi Deployment experience over 200 locations (preferred)
• Network troubleshooting with a network analyser or capturing tools such as Wired Shark (preferred)
• Good analytical and communication skills.
• Good written English to document the network setup
• Detailed knowledge of network devices, ie, cisco, aruba, meraki,
• CCNA required, CCNP preferred.