Total 22 digital art director job vacancies in Information Technology category in The Philippines

Develops and implements scalable data pipelines, transforms complex datasets into actionable insights, and creates data-driven solutions to support strategic decision-making and business growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, build, and maintain robust data pipelines for collecting, processing, and integrating data from various sources.
• Ensure that data is accurately and efficiently transferred and transformed between systems.
• Create dashboards, reports, and visualizations to support decision-making.
• Collaborate with cross-functional teams to understand their data needs and provide actionable, data-driven recommendations.
• Use statistical, machine learning, or deep learning techniques to analyze and model data, identify trends, patterns, and relationships, and provide applicable solutions.
• Develop predictive models using machine learning algorithms to forecast trends and future outcomes. Then, deploy these models and systems, and monitor and maintain them to ensure they are working effectively.
• Document data workflows, processes, and technical specifications.
• Stay updated with industry trends and best practices to continuously improve data engineering practices.

We are seeking a highly skilled and detail-oriented Senior Engineer to join our team. The Senior Engineer will be responsible for interpreting data, analyzing results using statistical techniques, and providing reports to help guide business decisions. This role involves collecting, processing, and analyzing large datasets, identifying trends, and providing actionable insights that help drive decision-making in the product development.

The ideal candidate is proficient in data manipulation and has strong analytical skills to transform raw data into meaningful insights. You will collaborate with various WD sites to understand their data needs and provide solutions to improve overall business performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collect, clean, and organize large datasets from multiple sources, ensuring data accuracy and integrity.
• Extract and manipulate data from databases using SQL or other querying languages.
• Automate data collection processes where possible.
• Conduct deep-dive analysis using statistical and analytical techniques to identify trends, correlations, and patterns.
• Present data findings through dashboards, reports, and visualizations using tools like Spotfire, Power BI, or Excel.
• Communicate insights clearly and effectively to stakeholders, making data-driven recommendations.
• Work closely with cross-functional teams to understand business objectives and requirements.

• Collaborate closely with the engineering team to understand business and operational challenges.
• Identify opportunities and implement solutions using 4IR (Fourth Industrial Revolution) technologies.
• Focus on data engineering, automation, and analytics.
• Perform full-stack development, including SQL and Python.
• Apply a solid working knowledge of both shallow and deep machine learning methods.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Job is responsible for delivering the organization's outcome as stated:

• Designs, develops and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for OCCQ.
• Interacts with OCCQ and service teams to identify questions and issues in data analysis and experiments.
• Develops and codes software programs, algorithms, and automated processes to cleanse, integrate, and evaluate large data sets from disparate sources. Identifies meaningful insights from large data and metadata sources.
• Interprets and communicates insights and findings from analysis and experiments to the OCCQ owner.
• Establishes database management systems, standards, guidelines, and quality assurance for database deliverables, such as conceptual design, logical database, data maintenance plan, and policy.
• Quality Data Analytics & Related Machine Learning Projects
  • Improve overall Quality tasks/monitoring by applying Data Analytics & ML skills.
• Visualization automation development and maintenance for OCCQ
  • Consolidate requirements
  • Develop, automate, deploy, provide training, maintain, and support visualization systems for the OCCQ department
• Data ingestion is done into the database, AMAZON REDSHIFT/ TERADATA, etc.
• Integrates data from multiple sources to produce requested or required data elements. Programs and maintains report forms and formats, information dashboards, data generators, canned reports, and other end-user information portals or resources.
• Customer Data Package (Factory Product Performance – FPP)
  • Work within the department and with respective functional departments to compile factory product performance data packages for customers
  • To ensure the deadline is met
  • Making sure data packages are compiled with necessary information (data and charts) for functional team data input.
• Support CFEs and Factory team on data analysis requests on OCCQ Data
  • Provide support to CFEs and factory quality data query and data analysis requests
  • Support in the areas of running queries, analyzing data, and providing recommendations based on the data analysis objective
• System support and maintenance
  • Identify data integrity issues
  • Work with owners of source systems to fix the root cause of data integrity issues
• Maintaining OCCQ Data and System Team shared folder and website
  • Maintain OCCQ server and shared folders
  • Structure department server and shared folder for easy information access
  • Structure department shared folders and maintain information security
• Supplier Quality Analysis and Reporting
  • Generate regular and ad-hoc reports
  • Support in the areas of running queries, analyze data, and provide recommendations base on the data analysis objective

Job Description

Will manage a global team and act as the focal person for all global POS and inventory concerns.

 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure the team regularly conduct a timely and accurate reconciliation of customer sales and inventory data against company records and ensure accuracy of claimed rebates.
• Tracks customer’s inventory and sales and maintains good rapport and close communication with customer and other stakeholders.
• Provide support and training to customers and other stakeholders regarding the sales data and inventory report process.
• Validate and ensure retailer deductions against PP claims are valid and reasonable before payment processing.
• Ensures timely and accurate Price protection payments for all distributors.
• Monitor and ensure distributor disputes in line with POS and inventory variances are addressed timely and accurately.
• Work with IT and support team for EDI onboarding and validation.
• Participate in Model N and other system UATs.
• Actively participate in the company’s projects, process improvements and system enhancements.
• Prepare necessary reports, and documents for monthly and quarterly close.
• Manage files, records, transactions, and other office procedures and maintain audit trail.
• Provides audit walkthroughs for SOX compliance and ensures audit samples are reviewed and provided timely.
• Ensure targets, measurements and service levels are met.

LOOKING FOR FILIPINO CANDIDATES

Position : Head of Finance 

Work Hours (Client) : M-F, 9am-5pm PST timezone 

Holidays : US Holidays       

Pay Range : $2000 - $3000/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD

Company/Client Overview:

We are one the fastest growing online fitness companies in the world. Led by a veteran executive team with a track record of success and over 28 years of experience in the online health and fitness industry. We’ve helped over 100,000 individuals achieve their goal weight through expertly crafted plans tailored to their unique hormonal profile. They are committed to equipping each individual with the tools necessary for sustained, long-term weight management that aligns with their individual lifestyle and preferences.

Duties and Responsibilities:

The role of Head of Finance and Certified Public Accountant (CPA) represents a pivotal position within the client's business, embodying a fusion of financial stewardship, strategic leadership, and regulatory compliance. This essay provides a comprehensive overview of the responsibilities and requirements associated with this multifaceted role.

Specific Duties and Responsibilities:

• Managing the financial reporting for the organization. This includes monthly financial reporting, budgeting and forecasting, 
• Financial plans and all statutory financial reporting
• Providing sound financial support and insights to enable the ELT to make critical business decisions
• Presentation of financial results and insights to the Executive Team
• Play a key role in the formulation of the business's strategy
• Managing and overseeing the taxation affairs of the organization and liaising with the external tax firm for specialist advice
• Managing and overseeing the cash flow of the company and ensuring it has the appropriate controls
• Managing and overseeing the company's banking and borrowing arrangements
• Managing and overseeing the company’s financial systems
• Investment appraisal and analysis
• Presenting results to non-finance people to understand
• Accounts Payable, Accounts Receivable, Tax, Treasury, Payroll, Financial and Management Accounting functions.
• Risk Management to ensure the business has a solid risk framework in place
• Advising and implementing best practice methods to increase revenue and reduce costs
• Managing and tracking budget and accounting information including billing, collections, and tax information

Candidates with an understanding of marketing or direct response marketing experience would be ideal. Calculating customer lifetime value, AOV, or CAC will be a part of the role.

Minimum Requirements:

• BSc/BA in Accounting, Finance or relevant field.
• Candidate with MSc/MBA or relevant certification (e.g. CFA/CPA) is a plus.
• 5+ years of experience and proven work experience as a Head of Finance, Director of Finance or similar role.
• Candidates must have experience in US Taxes.
• In-depth understanding of cash flow management, bank reconciliation and bookkeeping.
• Hands-on experience with budgeting and risk management.
• Excellent knowledge of data analysis and forecasting models.
• Proficiency in accounting software like Quick books or other relevant accounting tools.
• Excellent English Communication Skills
• Solid analytical and decision-making skills.
• Leadership abilities.
• Must be confident, passionate, and very willing to work to grow the company through this role.
• Looking for very talented, very qualified talent with a breadth of experience.
• Someone who is looking to be a part of a growing team, work across multiple businesses, and contribute to the growth of a startup.

1 week PTO/ year

• Work closely with the Artists, Leads, TAs, and QAs on the following: 
  • Adhering to the technical and graphical requirements of the pipeline 
  • Validation of art assets 
• Liaise with the Leads and Production on communicating pipeline updates, technical issues, and bottlenecks 
• Provide technical support by recognizing, troubleshooting, and finding appropriate solutions to the technical problems encountered by the team 
• Aid in authoring tools that will improve the pipeline 

•     Collect and extract large sets of structured and unstructured data from various sources such as databases, APIs, and web scraping.

•     Develop predictive models using machine learning algorithms to forecast trends and future outcomes.

•     Develop and integrate AI agents to automate data collection, preprocessing, and analysis tasks, enhancing efficiency and scalability.

•     Utilize generative AI models to create synthetic data, augment data sets, and generate insights.

•     Deploy models, systems, and AI agents developed; monitor and maintain them to ensure they are working effectively.

•     Document processes and methodologies to ensure that work is reproducible and can be audited.

•     Work with cross-functional teams such as product managers, software engineers, and business analysts to identify business problems and develop solutions.

•     Explain complex technical concepts to non-technical stakeholders in a clear and concise manner.

• Collaborate closely with the engineering team to understand business and operational challenges.
• Identify opportunities and implement solutions using 4IR (Fourth Industrial Revolution) technologies.
• Focus on data engineering, automation, and analytics.
• Perform full-stack development, including SQL and Python.
• Apply a solid working knowledge of both shallow and deep machine learning methods.

TFGI is hiring an Institute Director to work closely with the Executive Director, the Board of Directors, and the Advisory board, to execute the Institute’s mandate and drive day-to-day operations.

Responsibilities:

• Work with Executive Director to build TFGI's reputation for evidence-driven, balanced and policy relevant work that is best-in-class in terms of originality, significance and rigour
• Work with Executive Director to engage the TFGI Board, Advisors, stakeholders
• Manage TFGI’s administrative, governance and professional functions and steward TFGI’s budget prudently with overall P&L responsibility to ensure that the Institute is on track to deliver on financial and impact targets
• Lead research/thought leadership programmes end-to-end, from conceptualisation to evaluation
• Direct day-to-day operations to maintain pace and quality of work
• Manage and develop the TFGI team so that they deliver on their responsibilities and grow personally and professionally

The position is responsible in assisting the Director of Finance in the administration of all financial aspects of the hotel’s operations, to ensure that all local and corporate policies and procedures are observed and to oversee daily accounting operations in the hotel.  

Primary Responsibilities  

GENERAL 

• To supervise daily accounting operations. 

• To prepare time tables for completing monthly reports and work schedules. 

• To be responsible for preparation of the various monthly reports as required by Management. 

• To perform a financial analysis on the monthly statements and report the results to the Financial Controller. 

• To assist the Financial Controller in checking and investigating whether purchase requisitions fall in capital expenditure or expense budgets. 

• To ensure sub-ledgers and supporting evidence are in order and properly maintained to support the General Ledger. 

• To safeguard all contracts and agreements and to supervise the necessary accounting procedures and the preparation of accounting ledgers and summaries. 

• To perform other duties as required by the Financial Controller. 

ACCOUNTING 

• To review the daily revenue report prepared by the Income Auditor and to prepare the Income journal. 

• To verify that journals and journal vouchers are properly recorded and accurate. 

• To verify that the general ledger and sub-ledger postings are accurate, ensure that general ledger and sub-ledger balances correspond and all contra/clearance accounts are cleared at month-end. 

• To manage prepaid and accrued expense monthly allocations and other allocated expense calculations and to ensure they are properly accounted for. 

• To review the salary calculations and ensure that labor expenses are properly posted. 

• To review the Monthly Food & Beverage Cost Controller’s Report and to verify the proper booking of the costs. 

• To check a draft of monthly account statements, verifying that there are no errors or unrecorded amounts and to report to the Financial Controller. 

• To verify that fixed assets are purchased according to the capital expenditure budget, that amounts are properly recorded and the fixed assets ledger completed. 

• To verify that the computer system is operating smoothly and that all necessary accounting records are correctly prepared. 

FINANCIAL 

• To maintain close communication with the public auditors and to communicate instructions for the preparation of internal and external audits, preparing all necessary data and documents, in conjunction with the Financial Controller. 

• To maintain a working knowledge of the accounting regulations of the region where the hotel is located. 

• To verify the daily bank balances through review of the bank statements for all bank transactions and to prepare the bank reconciliation and credit card reconciliation to be submitted to the Financial Controller for approval. 

• To verify the accuracy of the General Cashier report and that revenue receipts are daily deposited into the bank by the General Cashier. 

• To perform monthly physical inspections for cash held by the cashiers (on a random basis) and to review daily cash balance lists from the General Cashier for cash on hand. 

• To ensure that unused cheques and other bank forms are safely stored and that all measures are taken to protect cash on hand at any point of sale area and the General Cashier’s room. 

• To verify the daily foreign exchange rates comply with and are advertised according to the procedure. 

• To prepare actual and estimated working capital schedules and to submit them to the Financial Controller. 

TAXATION 

• In regards to sales tax, consumption tax and payroll related taxes, to verify that amounts are promptly declared and paid on time. 

• To ensure that all tax matters are treated in a proper manner and in compliance with related legislation. 

• To follow up any tax changes and other legislation. 

OTHER RESPONSIBILITIES 

• To supervise and control subordinates to discharge their duties in an effective and efficient manner. 

• To ensure teamwork and efficient operation of the department through team spirit development. 

• To check the workload for the Accounting department and assist the Financial Controller in setting and changing assignment of work in order to prevent overburdening one part of the staff with heavy workload. 

• To manage the vacation schedule for the Accounting department, doing the necessary adjustments to prevent any trouble in the daily operation. 

• To evaluate employee performance and make suggestion to the Controller accordingly. 

• To plan and organize training for the staff in areas of accounting and finance. 

• To be ready and responsible when assigned to perform any other duties as designated by higher management. 

Job Family Group:

Worker Type:

Posting Start Date:

Business unit:

Experience Level:

Job Description:

What is the role

The role of the Team Lead is to manage multidisciplinary team of engineering staff for complex business deliverables.

The Team Lead will also provide end-to-end Digital and Data remote support for the asset from Design, Drawing and Document management, Data (including Computerized Maintenance Management System and Connect Application Portfolio) and Digital.

-    Pillar 1 Design

-    Pillar 2 Drawing and Document Management

-    Pillar 3 Data including CMMS and Connect Application Portfolios (CAP)

-    Pillar 4 Digital

The TAO teams support partners from Contracting and Procureme, Integrated Gas & Renewables & Energy Solutions & Upstream assets & other corporate businesses/functions of Shell. The TAO teams are located across 4 locations: Chennai, Manila and Kuala Lumpur.

What we need from you

Technical Leadership & People Management:

• Lead activities of operational process teams; ensuring transparency and controls for operational delivery of the 4 pillars

• Sets priorities, develops the team, maintains the interface with asset representation and supports issue resolution within team and in partnership with Senior Team Lead and/or Operations Lead as needed.

• Lead, motivate, and inspire immediate team to deliver exceptional results, sharing/replication of best practices.

• Lead key projects and drive a continuous improvement culture within the team by increasing team productivity and efficiency year on year e.g., leaders standard work, daily huddles, ESSA.

• Coach, develop and leads a team of 10-12rontline staff and take a lead role in active development of approaches and processes for data and drawing management.

• Manages HSSE performance of team, including delivery of activities / products that protect HSSE delivery within Assets.

• Support competency development of the staff

• Inspire and develop the staff throughout the team.

• Create and foster a strong team spirit.

Operational Delivery

• Ensure that the team delivers on time, with required quality control and continuous improvement.

• Perform regular quality checks and actively monitor progress.

• Maintain high staff utilization & productivity.

• Ensure the teams are compliant with applicable process standards, guidelines, and applicable local requirements.

• Support the recruitment and onboarding activities.

• Develop and maintain work instructions, quality plans, training & marketing materials.

• Ensure that the trained resources are effectively deployed & the KPIs & deliverables are closely monitored & improved.

• Ensure that billing, time-writing, and expense claims are executed in a timely manner.

• Collaborate effectively within TAO & other teams (AME, P&T, IT, FO and other teams).

Provide steer and direction

• Provide clarity and direction to the team using GPA & business plans.

• Coach staff and support their individual development plan (IDP).

• Provide the technical steer to staff for assigned work stream(s).

• Enable the usage of supporting technologies /IT tools.

• Encourage the teams to have a clear asset centricity & delivery focus.

Support Account, Migration & Quality Management

• Support the Deployment and Capability leads in managing various activities related to Accounts, Migrations, QA/QC.

• Support the Process Excellence in various activities to develop technical skills of staff in area of the 4 pillar.

Ensure Compliance

• Ensure that activities are executed in line with Shell’s policies and standards. (Data privacy/protection, HSSE&SP, DEP, AMS processes & others).

• Support timely preparation of TORs for proven work including scoping, FTE estimation & QA/QC.

Dimensions

• The role will be reporting to Operations Lead (OL), who in turn will be reporting to Operations Lead (OM) for respective AMS Bucket.

• Manage complex, diversified projects requiring cross-discipline collaboration.

• Take lead in delivering activities for the Asset related to all portfolios under the Asset

• Manage stakeholders, namely various business partners in Downstream-Manufacturing, Integrated Gas & Renewables & Energy Solutions & Upstream assets & other corporate businesses/ functions as well as internal peers & Extended Leadership Teams.

Key Experiences and Qualifications:

• University Degree (preferred) in relevant engineering discipline with 8 plus years of work experience in Maintenance, Production Operations & Engineering in Oil & Gas/ Petrochemicals, or any equivalent Industries.

• Experience in leading a team in a virtual environment. A track record in building and sustaining team.

• Experience of implementing change & continuous improvement projects.

• Able to demonstrate in depth technical knowledge & required skill sets for the role (as per TAO competency framework).

• Able to proactively manage stakeholder expectations and experience in working across different cultures.

• Solid experience in Project management & Team Performance Management.

• Knowledge in managing data using various CMMS tools, design and revision of P&ID. Knowledge in implementation of digital tools

• Competitive applicants will have a proven track record of delivery in Asset and/or Project leadership.

• The team leads needs to be a self-starter, taking initiatives and work without close supervision.

• Due to multiple/conflicting priorities, candidate needs to be strong in prioritization, managing stakeholder expectations and be resilient under pressure.

• Should be able to guide the team and steer them through the tough/demanding situations and able to contribute hands on.

• Sound understanding of business / process workflow and having mature mindset to deal and behave under tough / challenging situations.

• Passionately invest in coaching to enhance teams’ performance and capability for future roles. Hold honest performance conversations and intervene to address patterns of underperformance.

• Keep the team highly motivated and energized. Take proactive and reactive measures in resolving Ethics & Compliance, ER / IR issues.

An Inclusive & Progressive Place to Work 

• To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

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DISCLAIMER:

This job is fully Remote! Clear English communication skills required.

Responsibilities

• The Educational Program Director is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications

Fully Remote!

PTO

Etc.

This is an individual contributor role responsible for solving moderate to complex problems and taking a broad perspective to identify solutions for new and existing Visa digital initiatives. This role serves as a technical/functional specialist for Content Services and Implementations Support which requires strong communication, organizational, analytical and execution skills. This role works independently with guidance only in the most complex situations.

Responsibilities

• Develop and maintain email collaterals for marketing campaigns including both template and custom requests.
• Coordinate with internal partners to understand the requirements and manage project requests while meeting client expectations.
• Drive the project completion from requirements gathering, build, testing and deployment to Production.
• Manage routine and non-routine, moderate to complex processing and change requests, as well as support client initiatives.
• Prepare and maintain project tracking, status reports and issues logs.
• Build and enhance positive working relationships with Visa client institutions, processors and internal partners.
• Represent client system and operational requirements to internal Visa organizations. Serve as resource with stakeholders.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate with internal Visa resources to ensure delivery on commitments.
• Report client project accomplishments and deliverables to management regularly.
• Create and update internal support documents to assist internal and external partners.
• Proactively identify operational opportunities to increase service quality or efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced DIRECTOR FOR OPEX, TRAINING AND QUALITY to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• ·       Implement and maintain a culture of continuous improvement throughout the organization.
• ·       Develop and implement training programs to ensure successful adoption of new processes.
• ·       Communicate and interact effectively and develop credibility and trusted mutually respected relationships with clients, agents, leaders, and team members
• ·       Developing and implementing quality assurance policies and procedures to ensure all BPO services meet or exceed the quality standards required by the clients.
• ·       Supervise a team of Quality Analysts in conducting quality inspections, audits and checks.
• ·       Design, develop, and deliver training programs that address both new employee onboarding and ongoing skill development.
• ·       Conducts analysis on training implementations and is responsible for identifying trends, determine root cause, present findings both internally and externally and lead corrective action plans.
• ·       Developing training deliverables and programs based on audit results, questionnaires, surveys, changing procedures and feedback from agents, SMEs, Leaders, and trainers.
• ·       To work closely with various departments to identify opportunities for collaboration and process improvement.
• ·       Prepare and present reports to clients, highlighting achievements, challenges, and areas for improvement.
• ·       Establish and monitor key performance indicators (KPIs) related to quality assurance and training.

• Prior experience on a Senior Manager or Director level position within Training and Quality
• 3+ years of experience managing the overall Training/QA process ideally for a BPO or similar company
• Solid experience in BPO Operations, Operational Excellence, Training and Data analysis

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Australian-based company founded in 2012. With their laser focus on the ServiceNow platform, they facilitate a continuous flow of value by engaging businesses & IT, facilitating technology change, aligning sourcing and optimizing internal IT management capabilities.

The Director of Regional Service Delivery plays a vital role in establishing and enhancing the delivery center's capabilities for the Asia Pacific region. This includes expanding and sustaining Delivery Services to support Project and Managed Services in Australia, Thailand, Malaysia, and the Philippines. The Director ensures that regional teams effectively contribute to the organization's goals, are efficiently managed, and maintain a high standard of quality in their output.

Responsibilities:

• Develop and implement a comprehensive service strategy for the APJ region in line with company objectives.
• Ensure high-quality service delivery and customer satisfaction in the region.
• Build and maintain strong customer relationships to identify growth opportunities.
• Manage the financial performance of the services organization, focusing on revenue growth and cost efficiency.
• Lead the team with visionary leadership, attracting and developing top talent.
• Work collaboratively with various teams to ensure alignment and effective communication.
• Mentor and coach team members for professional development.
• Establish strong relationships with key stakeholders for aligned collaboration.
• Attract, hire, and retain a diverse and high-performing team, addressing skill gaps.
• Implement talent management strategies, fostering an inclusive and supportive work environment.
• Execute performance management and encourage continuous learning and growth within the team.
• Develop and execute a strategy for the Delivery Centre, ensuring efficient operations and technology utilization.
• Foster relationships with partners like ServiceNow to enhance service offerings.
• Collaborate with the Director of Services for successful service engagements and standardized processes.
• Optimize resource allocation and establish KPIs for service delivery and customer satisfaction.
• Manage the Delivery Centre budget, analyze financial data, and collaborate with teams for financial control and risk mitigation.

• Extensive experience in a leadership role within the Services or consulting industry space, preferably at regional or global levels.

• Proven track record of developing and executing successful services strategies, driving revenue growth and customer satisfaction.

• Strong background in managing remote service delivery operations, ensuring high-quality outcomes and efficient processes.

• Financial acumen with a track record of effectively managing budgets, driving profitability and optimising financial performance.

• Excellent leadership and team development skills, fostering a culture of collaboration, innovation and high performance.

• Experience in collaboration with cross-functional teams, such as sales, marketing, delivery, and managed services to achieve business objectives.

• Effective communication and stakeholder management skills with the ability to influence and engage stakeholders at all levels.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Senior Director for Training, Quality and Compliance plans, coordinates, directs and supervises all aspects of the support service delivery for a set of specific client programs which can be located over multiple centers in different cities. This position ensures full support to business unit owner client interaction related to service delivery, planning and ensuring client satisfaction on Training, Quality, Compliance and Customer Experience metrics, profitability and revenue maximization, and providing account direction. 

As Senior Director of Training, Quality and Compliance, You Will…

• Manage all aspects of client operations including planning, development, implementation, and maintenance for the account
• Manage day-to-day service delivery through Training and Quality Managers/Senior Managers
• Provide effective coaching to the managers in a timely manner
• Meet or exceed account objectives for revenue, gross profit, quality and customer satisfaction
• Present Training and Quality Data to client during business reviews
• Directly responsible for developing and conceptualizing quality management system in the company
• Identify improvement opportunities, develop and drive appropriate action plans for quality and training enhancement
• Work with the fraud and security team to assess product and process compliance, assess operational risks and develop risk management strategies
• Ensure periodic internal reviews, transaction audits (including physical audits) are done to ensure that compliance procedures are followed
• Responsible for ensuring we disseminate written policies and procedures related to compliance activities
• Ensure that monitoring/auditing, preparing and providing adequate feedback is happening according to SLAs
• Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed
• Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement
• Manage internal and external quality audits
• Identify root cause analysis of training and quality shortfalls
• Reduce learning curve and help enhance product/process knowledge of new joinees
• Communicate to heighten awareness and focus on the importance of improving the overall customer experience
• Drive Training programs/Certification program at the engagement level and participate in the training programs as trainers
• Maintain the desired target throughput for process training batches
• Develop and maintain client rapport and complete satisfaction with contract and customer services
• Develop, grow, and maintain employee experience, capability, morale, and job satisfaction
• Monitor and report performance metrics and client satisfaction to the client, the company, and our employees
• Accountable for managing account performance against profitability objectives, contract metrics and client expectation
• Assure that contract compliance, documentation and information is up to date and files are maintained
• Assure that contract requirements including process compliance, service levels, talk times, escalations, quality scores, and etc., are routinely conveyed and understood by team members
• Provide the lead role in the absence of the business unit owner, in client communications in matters of support performance reporting, billing, systems, staffing, product development, and complaints
• Accountable for the information conveyed to clients and responsible for distribution to internal management, Sales, and staff of key information received
• Support client goals by improving the quality & efficiency of consumer relation services, update & integrate global technology platforms and optimize & better integrate fulfillment activities
• Responsible for ensuring timely and effective implementation and deployment of regional or global company initiatives within the specific account

As Senior Director of Training, Quality and Compliance, You Have…

• Bachelor’s degree preferred, plus 5-years experience in a Training and Quality Management role
• Experience in handling Process and Regulatory Compliance a plus
• Proven experience in a senior Training and Quality role, preferably at a managerial or Director level
• Strong strategic thinking and planning skills
• Excellent leadership, communication, and interpersonal skills
• Familiarity with the latest learning technologies and trends
• Demonstrated ability to collaborate with cross-functional teams
• Must have strong and effective verbal and written communication skills
• Must be able to deal with confidential/sensitive topics appropriately
• Must be a team player and leader
• Must be able to successfully manage multiple projects simultaneously
• Must have excellent interpersonal, organizational, mediation, and negotiation skills
• Work From Cyber Park Tower 1 Office (Full-Time) but may be asked to report to other Philippine sites as needed

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re hiring a Director of Operations to be involved in all facets of our contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.

As Director of Operations, You Will…

• Drive “best practices” in all areas of responsibility
• Ensure proper planning, staffing, training and development is achieved across all teams
• Be responsible for ramp-up drives and goals
• Create action plans for continuous growth and improvement, business development and client satisfaction
• Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
• Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
• Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
• Motivate and inspire teams, while building trusting relationships throughout the organization
• Develop and execute motivational incentives on the floor
• Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
• Maintain close auditing cadence through reporting, observations and personal contact
• Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

As Director of Operations, You Have…

• Post-secondary diploma or degree with a major in Business
• 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
• 5 years of relevant experience in client relationship management
• Experience in analyzing/influencing profit & loss statements and performing cost analysis
• Experience with maintaining and developing operational statistics, financial management information and results reporting
• Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
• Excellent organizational and time management skills with the ability to work under tight deadlines
• The ability and motivation to meet program and internal business KPIs
• The ability to implement change and innovation throughout teams

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Our team is responsible for the implementation of the new Avaloq Crypto Assets Platform.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We strongly believe in design thinking and "user-centered" design, working very closely with UX Designers and validating our ideas with End Users.

We are looking for passionate Mobile Frontend Developer to join our team and bring these innovative designs live.

Your key tasks 

• Work as part of an agile development team in line with the product roadmap
• Build state of the art UIs for mobile banking applications
• Improve code quality via Unit and Integration tests
• Define and execute product strategy from hybrid technology stack to a native one
• Closely collaborate with we
• Follow and promote best coding practices within the team
• Take ownership and responsibility for his area of expertise

The L2 application support analysts/engineers have ownership to resolve incidents/issues in productive environment, monitoring to ensure application availability, stability, They coordinate and work with other DevTech support units (e.g. L3 teams) in order to resolve Incidents and Problems that affect the Client services.

Your key tasks 

• Hold Accountability and End to End ownership of any product related problems which clients report via the respective ticketing systems.
• Banking functional knowledge and experience is a must specially in the area of Investment related transactions (OTC , Stex , Fx etc) and this is required to resolve business transactions related issues from our wealth clients.
• to be able to handle EOD batches which are running post COB hours and to be on standby as well until the batch deliverables are fully transferred to the respective downstream of the Wealth Clients or Financial Institutions .
• Able to work in different shifts (night on-call, day shift and adhoc weekend support).
• Apart from Incidents , to be able to handle Service requests , RFIs as well as assist Problem Manager whenever product specific support is required .

•     Collect and extract large sets of structured and unstructured data from various sources such as databases, APIs, and web scraping.
•     Clean and preprocess data to remove any inconsistencies, missing values, or errors to ensure the accuracy and reliability of the data.
•     Use statistical, machine learning or deep learning techniques to analyze and model data to identify trends, patterns, and relationships to provide actionable insights.
•     Use data visualization tools to create charts, graphs, and dashboards to communicate insights to stakeholders in a clear and concise manner.
•     Develop predictive models using machine learning algorithms to forecast trends and future outcomes.
•     Deploy models and systems developed, monitor and maintain them to ensure they are working effectively
•     Document their processes and methodologies to ensure that their work is reproducible and can be audited.
•     Work with cross-functional teams such as product managers, software engineers, and business analysts to identify business problems and develop solutions.
•     Explain complex technical concepts to non-technical stakeholders in a clear and concise manner.

Position : Director of Sales & Support

Working Hours : 9am - 5PM M-F, Central Standard Time

Salary Range : $2500-$3500

Duties and Responsibilities:

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence
• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

• 5-10 years of proven experience as a Sales Manager or similar role, with a track record of achieving sales targets and driving revenue growth
• Experience in the customer support field, with a focus on delivering excellent customer service and maintaining customer satisfaction.
• Excellent communication and presentation skills, with the ability to build and maintain relationships with key clients and partners.
• Results-driven mindset with a passion for exceeding performance goals.
• Strong analytical skills, with the ability to analyze sales data and market trends.
• Proficiency in Hubspot is required.