Total 36 finance analyst job vacancies in Information Technology category in makati city chevron 6750 office

What an Analyst in Loyalty Technical Solutions does at Visa:

As an Analyst, you will be a member of a team of highly motivated experts who specialize in Visa’s loyalty systems and solutions. You will leverage our capability to deliver strategic and innovative solutions for new campaign offerings and provide superior post-launch account management activities for our AP clients.

In this role, you are expected to:

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior & executive management levels within Client & Visa organizations through a combination of negotiation & consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

Why this is important to Visa:

As an Analyst, you play a pivotal role in ensuring that you and your team are fully capable and confident of implementing campaigns that are completed timely, cost effectively, accurately and reliably.

This role provides you an excellent opportunity to deepen client partnerships by driving value to our clients, and delivering and optimizing services that will help grow their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

• Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

• Coordinate internal resources to accomplish client’s and Visa’s objectives

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

• Build and enhance positive working relationships with key clients and internal stakeholders

• Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for CMS product suite

• Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

• Negotiate and manage expectations of clients and internal stake holders

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The CRM team is looking for a committed and competent Technical Business Analyst to carry out requirement analysis, solution design and parameterization activities on CRM and Compliance team.  You will work on the design, implementation and maintenance of innovative software solutions to meet the client's needs.

The Avaloq Banking Suite is one of the largest PL/SQL applications in the world. It is safe to say that your co-workers are among, if not the most knowledgeable Oracle specialists in the world. Development takes place in our integrated development environment - a customized Eclipse platform, which is tightly integrated with a build automation and delivery system, allowing a standardized and automated process to be followed.

Your key tasks 

• Requirement gathering, analysis and creation of Solution Documents together with software developers, partners, and customers.
• Participate in customer implementation projects.
• Agree on the solution and support the customer regarding the customization possibilities as well as regarding their change requests.
• Develop and implement new features based on internal and external requirements.
• Perform maintenance work such as: root cause analysis, bug fixing, code optimizations.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

•               Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

•               Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

•               Coordinate internal resources to accomplish client’s and Visa’s objectives

•               Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

•               Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

•               Build and enhance positive working relationships with key clients and internal stakeholders

•               Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

•               Educate and train clients on best practices for CMS product suite

•               Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

•               Negotiate and manage expectations of clients and internal stake holders

•               Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Investor Solutions

The creation of Asset Owner Solutions stems from many years of servicing multi-asset, fund-of-fund clients. Clients have been requesting solutions that provide full transparency on their portfolios which include fundamentally private equity funds as well as equities & bonds, investors need to know the finer details of their total portfolios and they are required to “drill down” into their underlying assets and sub-portfolios. Technology and data solutions are becoming more important to deliver these services.

Job Summary

• Periodic preparation and delivery of pre-agreed reporting for various clients’ portfolios
• ETL – Extract data from PDF documents, web forms, and Excel templates; Transform into applicable format; and Load into relevant data repository
• Provision of initial observations to clients
• Data report provision and review to third parties as per client requirements
• Provision of ad-hoc analysis or reports
• Handle resolution of queries and communication with clients and third parties
• Assist in the implementation of change requests including project work in new client onboardings
• Design and review reporting output and deliverables to meet client requirements and new business objectives
• Participate in workshops and requirements gathering sessions with clients and take action with the wider team on achieving targets
• Continuous review of the processes and procedures within AOS, take initiatives to improve the control environment of reporting output and deliverables to clients and identify ways to improve the efficiency of AOS
• Play an integral role in the development and implementation of new data-focused solutions
• Document project tasks and group work, assign these to relevant parties and track progress
• Liaise with AOS colleagues, attending conference calls and advising on any additional project work or improvement activities
• Drive projects focused on automation/improvement of manual data extraction activities
• Conduct a first-pass review of work done by Data Analyst colleagues
• Assist the Data Manager in workload management, resource planning, and induction of new joiners

Personal Specifications

• Mathematical/statistical background
• Strong attention to detail
• Excellent organisational, prioritisation, and interpersonal skills
• A strong ‘Can Do’ attitude and ability to lead by example
• Strong ownership of tasks and sense of teamwork
• Ability to work independently
• Excellent written and verbal communication skills

The Data Platforms & Analytics team is looking for a committed and competent Technical Business Analyst to carry out requirement analysis, solution design and parameterization activities on data warehousing and document archiving domains.  You'll be part of an Agile team that implement high quality, standardized solutions for Swiss Banks, and also provide Application Maintenance Services (third level support) to our existing customers base.  We work closely together and with other teams, therefore we are looking for a new colleague who – in addition to being independent – also enjoys collaborating with others!

What a Technical Solutions, Analyst does at Visa:

The Technical Solutions Analyst (Enumeration) is a highly visible and demanding role, responsible for monitoring and reviewing enumeration alerts across the full suite of Visa’s risk products. This position is responsible for identification and mitigation of any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts, and prevents attacks targeting the global payment ecosystem. The Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts.

Note: This position requires shift work or on call support

Primary responsibilities:

• Monitor and respond to a wide variety of alerts from internal and external systems used to identify potential fraud and risk-based activity.

• Work with global operations teams to identify and respond quickly to potential fraud events.

• Ensure that incidents escalated to the proper support teams for validation and mitigation based on the identification of threats.

• Providing guidance for tools and anomaly detection that a merchant or partner could have in place to identify and mitigate malicious activity including enumeration attacks.

• Determine opportunities for incident handling improvements and increase operational efficacy.

• Coordinate incident handling with regional Risk groups take decisive action on events, alerts, etc.

• Accurately assess the impact of incidents and author communications for distribution to appropriate recipients within Visa’s standard timelines.

• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms.

• Develop and drive metrics for operations and validate the accuracy of these metrics.

• Compile reporting on internal incident response measures of success.

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.

• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.

• Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing, and disrupting cybercrime and fraud threats to the global payment’s ecosystem.

• Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality.

• Assist with various other cross-functional projects undertaken to improve Visa’s fraud prevention for its clients.

We are looking to hire a Business Analyst who has both business acumen and technical experience, to work on Banking implementation projects as well as on client support issues. You will be joining our Product & Technology team in Avaloq APAC & MEA organization. The whole group is responsible for developing and maintaining our Avaloq solutions for our clients in APAC & MEA. Your team consists of highly skilled Software Engineers and Consultants, helping our customers to implement and enhance Avaloq core, digital and surrounding ecosystems. We follow an agile process, working closely within the team but also with other related teams and clients to implement and enhance Avaloq core and maintain existing ones in live use.

Your role is customer and product focused. In collaboration with our clients, you will analyze and apply the extension of our standard products according to customers' needs.

The team works with clients and partners to develop and deliver innovative solutions to meet market demands and help shape the solutions for our clients. 

Your key tasks 

• Lead and drive solution validation or analysis & design workshops across different streams to ensure consistent and complete requirement & solution coverage. 
• Specifying new functionality in collaboration with Software Developers, Partners and Clients
• Act as subject matter expert at specific areas and able to go deep into requirement / solution gaps with support from product architects.
• Supporting developers during implementation, including testing
• Lead and drive implementation project at Build / Test / Go-Live stages, able to organize project streams to deliver the end-to-end project as required.
• Acting as the contact person concerning functional questions as well as supporting consulting projects and workshops with customers and partners

Job Purpose:

The purpose of this role is to provide support and assistance for software applications or platforms within client projects, serving as a central hub for addressing customer inquiries, issues, and concerns, with the goal of ensuring a positive and satisfactory experience for customers while representing the organization in a professional and helpful manner.

Key Responsibilities:

• Main and single point of contact for power users, customer-centric and business-oriented (feedback and follow-up).
• Coordination of ticket resolution with internal, external and vendors teams.
• Event- and Incident Management.
• Escalation Management.
• Automation and monitoring processes for alerts to proactively spot issues before the customer.
• High-Level Business Impact Analysis.
• Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance).
• Trend analysis to address root causes.
• Continuous service improvement to reduce incidents and their impacts.
• Overall Tickets backlog management.
• Participate in 24X7 on-call rotations and provide after-hours support as needed.

Job Purpose:

The purpose of this role is to provide support and assistance for software applications or platforms within client projects, serving as a central hub for addressing customer inquiries, issues, and concerns, with the goal of ensuring a positive and satisfactory experience for customers while representing the organization in a professional and helpful manner.

Key Responsibilities:

• Main and single point of contact for power users, customer-centric and business-oriented (feedback and follow-up).
• Coordination of ticket resolution with internal, external and vendors teams.
• Event- and Incident Management.
• Escalation Management.
• Automation and monitoring processes for alerts to proactively spot issues before the customer.
• High-Level Business Impact Analysis.
• Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance).
• Trend analysis to address root causes.
• Continuous service improvement to reduce incidents and their impacts.
• Overall Tickets backlog management.
• Participate in 24X7 on-call rotations and provide after-hours support as needed.

As a member of Network Operations L1 Support team, the Sr. Application Analyst has the primary responsibility for monitoring the Corporate Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance. Should possess the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers. 

Essential Functions

• Track, update and resolve all assigned incidents, changes, and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Proactively monitor, recognize, analyze, isolate and resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

• Properly escalate incidents in a timely manner per support guidelines and procedures.

• Liaise with L2 support groups and development groups to collaborate on the resolution of incidents and problems.

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.

• Act as the support advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups, and governments worldwide.

• Gather pertinent information and work with our clients to isolate and resolve most events without need for assistance.

• Develop, edit, and distribute effective internal and external communications in a timely and accurate manner, per documented processes.

• Maintain technical skills through participation in ongoing and consistent training.

• Support project schedules and change management.

• Responsible for internal and external communication of issues to management and other internal support groups.

• Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues.

• Provide technical training for Network Support staff.

• Create Network specific knowledge base articles.

• Network troubleshooting playbooks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours

• Shifting schedule in a 24 x 7 environment

• Weekends and holiday periods as scheduled.

As a member of the Cost & Fees and Credits team you will be part of a dynamic team located in Zurich, Bioggio and Manila.

Our team consists of software engineers and business analysts .They all put the customer first in pursuit of their roles and the daily tasks required in response.

We are the experts in Avaloq for Pricing and Credit solutions. We take care of all aspects related to these areas in our Avaloq Core Platform and implementation baselines for our SaaS Centers including messaging interfaces.

With us you can be part of many exciting and challenging projects relating to cutting-edge worldwide banking initiatives.

We are looking for a highly motivated Software Engineer with strong analytical thinking and problem-solving skills who is interested in designing and developing scalable solutions for the financial services industry.

Software as a Service (SaaS): We run banking IT for our clients..

Your key tasks:

• Take ownership and responsibility for your area of expertise (Cost & Fees and/or Credits).
• Analyse business requirements and processes
• Evaluate possible scenarios and recommend best business and IT solutions
• Build, parameterize and maintain business IT solutions in Avaloq
• Participate in implementation workshops
• Actively manage client relationship by communicating regularly and providing business consulting services to Avaloq customers
• Prepare reports and project documents concerning new client requirements, ongoing activities and project status.

What a Technical Solutions, Analyst does at Visa:

The Technical Solutions Analyst (Enumeration) is a highly visible and demanding role, responsible for monitoring and reviewing enumeration alerts across the full suite of Visa’s risk products. This position is responsible for identification and mitigation of any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts, and prevents attacks targeting the global payment ecosystem. The Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts.

Note: This position requires shift work or on call support

Primary responsibilities:

• Monitor and respond to a wide variety of alerts from internal and external systems used to identify potential fraud and risk-based activity.

• Work with global operations teams to identify and respond quickly to potential fraud events.

• Ensure that incidents escalated to the proper support teams for validation and mitigation based on the identification of threats.

• Providing guidance for tools and anomaly detection that a merchant or partner could have in place to identify and mitigate malicious activity including enumeration attacks.

• Determine opportunities for incident handling improvements and increase operational efficacy.

• Coordinate incident handling with regional Risk groups take decisive action on events, alerts, etc.

• Accurately assess the impact of incidents and author communications for distribution to appropriate recipients within Visa’s standard timelines.

• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms.

• Develop and drive metrics for operations and validate the accuracy of these metrics.

• Compile reporting on internal incident response measures of success.

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.

• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.

• Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing, and disrupting cybercrime and fraud threats to the global payment’s ecosystem.

• Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality.

• Assist with various other cross-functional projects undertaken to improve Visa’s fraud prevention for its clients.

The Funds Application Analyst is responsible for developing, documenting and supporting standard and custom reports within the company’s systems for both internal and external clients. The role includes administration of systems, access, processes and controls.  Relationship building with client services using the applications will be essential, as will understanding pain points and devising solutions, ultimately leading to a deep technical knowledge of the platforms used and input into development roadmap and driving best practices.

Responsibilities

• Collect, analyse and document requirements and business processes related to reports
• Ascertain requirements and work towards end goals for reporting and projects in an efficient and accurate way.
• Review and document functional design of reports
• Ensure / follow control and process around business requests
• Actively participate in team efforts on report design and review, across global locations
• Ensure that gaps / enhancements are identified, reported and documented
• Collaborate within the Funds Product Team to achieve a high-quality service across the application suite, based on client’s needs
• Seek improvements and efficiencies for business requirements
• Quickly learn and understand client and internal needs

In this role, you are expected to:

• Field escalated tickets from VCAS and CCA (Authentication Solutions) support teams globally.

• Support, debug and troubleshoot existing applications and database issues.

• Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Utilize CS documentation, usage of test accounts, and knowledge of the RAIS products to resolve multiple and concurrent issues in a timely manner.  

• Participate in customer troubleshooting escalations and work sessions.

• Troubleshoot product related bugs by reproduction, user testing, log and code analysis.

• Produce and maintain reports (mainly SQL and MS Excel) to support data and KPI requirements.

• Collecting, interpreting, identifying patterns, and trends in sets of data to resolve inquiries.

• Analyze large quantities of data to find trends or patterns of potential issues.

• Design and develop tools for automation and process improvement in various software languages.

• Provide notifications and offer technical troubleshooting to clients impacted by system wide issues.

• Develop software user interfaces using internal tools and frameworks.

• Support, maintain and document software Troubleshooting for VRM and VAA

• Execute and work through Incident Management for priority client inquiries in region. 

• Responsible to be a subject matter expert in the following areas including but not limited to:

  • Cardinal Consumer Authentication (CCA)

  • Visa Consumer Authentication Solutions(VCAS)

• Processing customer feedback and bug reports

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The position is responsible in assisting the Director of Finance in the administration of all financial aspects of the hotel’s operations, to ensure that all local and corporate policies and procedures are observed and to oversee daily accounting operations in the hotel.  

Primary Responsibilities  

GENERAL 

• To supervise daily accounting operations. 

• To prepare time tables for completing monthly reports and work schedules. 

• To be responsible for preparation of the various monthly reports as required by Management. 

• To perform a financial analysis on the monthly statements and report the results to the Financial Controller. 

• To assist the Financial Controller in checking and investigating whether purchase requisitions fall in capital expenditure or expense budgets. 

• To ensure sub-ledgers and supporting evidence are in order and properly maintained to support the General Ledger. 

• To safeguard all contracts and agreements and to supervise the necessary accounting procedures and the preparation of accounting ledgers and summaries. 

• To perform other duties as required by the Financial Controller. 

ACCOUNTING 

• To review the daily revenue report prepared by the Income Auditor and to prepare the Income journal. 

• To verify that journals and journal vouchers are properly recorded and accurate. 

• To verify that the general ledger and sub-ledger postings are accurate, ensure that general ledger and sub-ledger balances correspond and all contra/clearance accounts are cleared at month-end. 

• To manage prepaid and accrued expense monthly allocations and other allocated expense calculations and to ensure they are properly accounted for. 

• To review the salary calculations and ensure that labor expenses are properly posted. 

• To review the Monthly Food & Beverage Cost Controller’s Report and to verify the proper booking of the costs. 

• To check a draft of monthly account statements, verifying that there are no errors or unrecorded amounts and to report to the Financial Controller. 

• To verify that fixed assets are purchased according to the capital expenditure budget, that amounts are properly recorded and the fixed assets ledger completed. 

• To verify that the computer system is operating smoothly and that all necessary accounting records are correctly prepared. 

FINANCIAL 

• To maintain close communication with the public auditors and to communicate instructions for the preparation of internal and external audits, preparing all necessary data and documents, in conjunction with the Financial Controller. 

• To maintain a working knowledge of the accounting regulations of the region where the hotel is located. 

• To verify the daily bank balances through review of the bank statements for all bank transactions and to prepare the bank reconciliation and credit card reconciliation to be submitted to the Financial Controller for approval. 

• To verify the accuracy of the General Cashier report and that revenue receipts are daily deposited into the bank by the General Cashier. 

• To perform monthly physical inspections for cash held by the cashiers (on a random basis) and to review daily cash balance lists from the General Cashier for cash on hand. 

• To ensure that unused cheques and other bank forms are safely stored and that all measures are taken to protect cash on hand at any point of sale area and the General Cashier’s room. 

• To verify the daily foreign exchange rates comply with and are advertised according to the procedure. 

• To prepare actual and estimated working capital schedules and to submit them to the Financial Controller. 

TAXATION 

• In regards to sales tax, consumption tax and payroll related taxes, to verify that amounts are promptly declared and paid on time. 

• To ensure that all tax matters are treated in a proper manner and in compliance with related legislation. 

• To follow up any tax changes and other legislation. 

OTHER RESPONSIBILITIES 

• To supervise and control subordinates to discharge their duties in an effective and efficient manner. 

• To ensure teamwork and efficient operation of the department through team spirit development. 

• To check the workload for the Accounting department and assist the Financial Controller in setting and changing assignment of work in order to prevent overburdening one part of the staff with heavy workload. 

• To manage the vacation schedule for the Accounting department, doing the necessary adjustments to prevent any trouble in the daily operation. 

• To evaluate employee performance and make suggestion to the Controller accordingly. 

• To plan and organize training for the staff in areas of accounting and finance. 

• To be ready and responsible when assigned to perform any other duties as designated by higher management. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience in ZOS mainframe and related technologies

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience using the Endevor source management system is a plus but not required

• Experience in large-scale credit card processing systems, banking and financial systems is a plus but not required

• No On-Call requirements and shift is normal business hours

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are looking for a talented Commercial Data Analyst to join our established team, focusing on leveraging our group-wide CRM platform, DealCloud (internally referred to as OneView). As a key member of the team, you will play a crucial role in optimizing our user interactions and leveraging our CRM platform (DealCloud) to drive business growth. The ideal candidate possesses a strong analytical mindset, excellent communication skills, and a deep understanding of CRM solutions to enhance user engagement and maintain data quality within the platform.

Responsibilities:

CRM Strategy Development

• Collaborate with cross-functional teams to design and implement effective CRM strategies aligned with business objectives.
• Analyze user trends and behavior to identify opportunities for CRM system enhancement.

Platform Management

• Contribute to the administration and maintenance of the CRM platform.
• Customize and configure the CRM system to meet specific business needs.
• Ensure data accuracy, consistency, and security within the CRM database.
• Ongoing management of predefined data points within the system to ensure all mandatory data is up to date.

Data Analysis and Reporting:

• Utilize data analytics to derive insights into user behavior, preferences, and trends.
• Generate regular reports to assess the performance of CRM initiatives and recommend improvements.
• Accountable for completing data hygiene tasks and related processes.

User Training and Support:

• Conduct training sessions for users on effective utilization of the CRM system.
• Provide ongoing support to users, addressing queries and troubleshooting issues.
• Ensure clear lines of communication to users to advise of updated data requirements in the client lifecycle and errors in data.

User Engagement Enhancements:

• Collaborate with commercial team to develop targeted user engagement strategies.
• Implement automated workflows and communication processes to enhance user interactions.                

Tasks (What does the role do on a day-to-day basis)

• Support Senior Business Analyst in management and hygiene of DealCloud data.
• Support users with data queries and the overall use of DealCloud from a commercial perspective.
• Completing data quality checks and implementing pre-defined processes.
• Work with the wider business to build relationships with users and promote best practice of DealCloud. 
• Responsible for maintaining relationships with key stakeholders across the broader group to support improvement and growth in system capability, reporting business needs to OneView Manager and technology owner.
• Responsible for developing standard communication to users to advise of updated data requirements in the client lifecycle and errors in data.

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience either Manual OR Automation testing

• Cobol mainframe background is a plus but not required

• Has worked with any Banking Systems like payments or cards systems is a plus

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies
• Knowledge of primary database engines with a demonstrated ability to write complex queries to be used for data validation and troubleshooting

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?

About the team

Creates and maintains the processes of the division’s quality program. Also provides consulting for software development or operations processes, quality practices, quality audits and software measurements to product development or operations teams within the division and to clients.

What you will be doing

• Develops, maintains and upgrades Manual or Automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Performs usability testing for total system performance, reliability, scalability and security.

• Effectively communicates testing activities and findings in oral and written forms

•Controls and manages own daily test activities

• Provides internal quality assurance.
• Supports test lead to identify risks and develops mitigation strategies.
• Organizes and maintains the test script library.
• Other related duties assigned as needed.

What you bring

• Experience in Manual AND Automation testing are required

• Cobol mainframe background is a plus but not required

• Has worked on Payments / Credit Cards systems is a plus

• Any Banking Systems exposure is good to have

• Knowledge of methods, tools and technology used in software testing
• Knowledge and use of quality management methods, tools and technology used to create and support defect-free, application software that meets needs of client/business partner
• Knowledge of basic principles, processes, phases and roles of application development methodologies

What we offer you
At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience in ZOS mainframe and related technologies

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience using the Endevor source management system is a plus but not required

• Experience in large-scale credit card processing systems, banking and financial systems is a plus but not required

• No On-Call requirements and shift is normal business hours

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the role

You’ll be working with one of the foremost credit card processing systems in the industry, used by banks and financial institutions across the globe.  

About the team

Works closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

What you will be doing

• Operate and manage mainframe based test environments.

• Identify and resolve technical defects.

• Develop program logic for new test tools and modify logic in existing test tools and applications.

• Configure technical and application parameters to satisfy client requirements.

• Maintain and integrating new application components.

• Support implementation of new code into the production environments.

• Write technical specifications and other forms of documentation.

• Suggest technical alternatives and improve/streamline processes and systems.

• Ensure deployment of system improvements.

• Conduct planning, analysis and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

• May provide leadership and/or guidance to other technical professionals.

• Other related duties assigned as needed.

What you bring

• Experience using the Endevor source management system.

• Experience in ZOS mainframe

• Experience in Configuration and release of software systems

• Understanding of software installation methodologies 

• Experience in large-scale credit card processing systems, banking and financial systems is a plus

• Experience in Cobol and work-related technologies is a plus

• Good customer service skills that build high levels of customer satisfaction for internal and external customers.

• Good verbal and written communication skills to technical and non-technical audiences of various levels in the organisation, eg executive, management, individual contributors.

• Good problem-solving, team and time management skills.

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Opportunities to make an impact in fintech.

• Personal and professional learning.

• Inclusive, diverse work environment.

• Resources to give back to your community.

• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass