Total 3 it support executive job vacancies in Information Technology category in National Capital Region

Salary: P 60,000-90,000 (Monthly Package)

Schedule: Monday – Friday? (09:00 PM - 06:00 AM Local Time)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• At least 1-2 years of experience in a technical support role, preferably with exposure to APIs and web services.
• Experience with JSON data format and HTTP protocols.

Skills:

• Strong understanding of RESTful APIs, JSON structure, and common API authentication methods (e.g., OAuth, API keys).
• Proficiency in using API testing tools for troubleshooting and debugging.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.

Nice to Have:

• Experience with ticketing systems and basic knowledge of programming/scripting languages is a plus.
• Technical Expertise: In-depth knowledge of JSON APIs and related technologies.
• Customer Focus: Ability to understand customer needs and deliver effective technical solutions.
• Analytical Thinking: Ability to analyze API logs, debug issues, and identify root causes.
• Communication: Clear and concise in relaying technical information to users of varying technical expertise.

What will you do?

The 1st Level JSON API Technical Support Specialist is responsible for assisting customers and internal teams with issues related to JSON APIs.

• API Support:
• Respond to customer inquiries regarding JSON API functionality, usage, and integration.
• Troubleshoot and resolve basic API-related issues such as authentication errors, incorrect responses, and connectivity problems.

• Technical Troubleshooting:
• Perform initial debugging by analyzing API request and response data, including headers, payloads, and status codes.
• Guide customers through testing API calls using tools like Postman, cURL, or other API testing tools and assist with configuration issues.

• Documentation and Knowledge Base:
• Provide feedback to the documentation team to improve API guides and reference materials based on customer feedback and support interactions.

• System Monitoring and Alerts:
• Report significant API performance issues or outages to the appropriate internal teams for immediate investigation.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a leader in global outsource sales and marketing. They combine a deep industry understanding with practical field team energy and focus to drive excellence in market sales delivery.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

• Manage relationship with 3PP partners, including but not limited to (Affiliate 3PPs) to develop and elevate Estee Lauder brands on these platforms. • Drive 3PP business to achieve sales and brand goals. • Work closely with Online Manager on the analysis of potential 3PP partners, in conjunction with Brand teams, to determine opportunity and suitability for ELC / Brands. • Support the bi-annual / quarterly JBP meetings with 3PP partners, in close partnership with Brand Teams and Corporate Marketing. • Work in partnership with Brand teams to develop each 3PP brand launch, merchandising, programming and promotional strategy / activities, as aligned to the product strategy and marketing calendar to drive business growth. • Aligned to Brand objectives, partner with 3PP and Brand teams to co-create marketing initiatives to achieve sales targets on 3PP sites. • Drive online marketing strategy to maximize online sales across 3PP sites, working in partnership with 3PP partners and Brand teams to increase brand awareness online. • Meet with 3PP partners on a regular basis to review strategies, opportunities and issues, in conjunction with the Brand team. • Work in conjunction with the Brand GMs and Online Manager to implement new projects and new initiatives, including new programs / content to growth 3PP businesses and drive customer acquisition and retention. • Partner with 3PP to conduct periodic analysis of sales, site performance and marketing programs, as well as ongoing analysis of key business metrics including classification and key item sales, site traffic, conversion analysis, user growth and behavior, external marketing programs such as search, and content and email marketing programs (segmentation) and performance to maximize sales. • Present 3PP best practice sharing information at Brand meetings as requested. Qualifications • University/College Degree in Business, Marketing or related field • At least 3 years Digital Marketing & eCommerce experience in the luxury goods, FMCG or consumer product sector • Good English and Filipino Advantageous – Other South-east Asian languages (Mandarin, Cantonese, Thai, Bahasa, Vietnamese etc.) • Good grasp of the e-commerce environment, in particular 3PP environment and consumers • Strong analytical, communication, influencing and negotiation skills; Solution-oriented, passionate and proactive attitude • Understanding of web technologies involved in e-commerce and online marketing • Ability to manage multiple internal and external stakeholders at different levels of seniority; skilled at influencing opinion to accomplish business goals and objectives while maintaining strong interpersonal relationships • Embraces change and adapts to new Company initiatives/directions with flexibility; switches between a retailer[1]specific view of the business and a more generic analysis of the business as a whole • Decisive, can make sound decisions in the face of pressure; Outgoing, proactive, fast-learning, independent and innovative • Detail orientated with strong sense of work prioritization - Flexible and able to deal with ambiguity Job: Online / E-Commerce Primary Location: Asia Pacific-PH-00-Makati Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 241541

Position: Admin Services Specialist

Location: Philippines, Manila

 About LRN

Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 3,000 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

 

About the role:

We are expanding our Admin Services team. Would you like to be a part of the growing team and contribute to performing activities on behalf of customers using LRN’s proprietary applications? We also work with customers’ program administrators, stakeholders, and internal customers closely. Our responsibilities include program administrator systems training, program administrator assistance, and responsibility for delivery of minor system configuration and content changes.

  

Your responsibilities will include:

• Provide assistance to internal and external customers on all aspects of LRN’s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Please note these all are billable activities.
• Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects and changes.
• Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate.
• Prioritize requests based on need and impact. Work with internal stakeholders to address priorities.
• Prepare/document and present (in written and verbal forms) product information that will assist customers with the capabilities of LRN's systems.
• Maintain quality levels for all work related to customers’ requests.
• Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working.
• Perform content using our inhouse tool.
• Providing assistance/training to customer point of contracts on LRN’s proprietary tools as well as providing solutions for an enhanced in-depth experience.

 

• Bachelor’s Degree
• 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. We value ability and experience to independently manage operational relationship with enterprise Partners.
• Excellent communication skills in English. This position requires above par skills to write and speak in English.
• JLPT- N3 or above
• Extensive experience in supporting enterprise customers based in US, Europe & APAC.
• Familiarity with HTML and CSS.
• Familiarity with Learning Management Systems

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.