Total 63 mobile application developer job vacancies in Information Technology category in The Philippines

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

What you will bring:

• Must Have: Experience in Java Front-End Development plus capable of doing Incident Management.

• Must be amenable to work on shifting schedules, including on-call assignments

• Must be amenable to work on a Hybrid setup. Office location is at Ecoplaza Bldg., Magallanes, Makati (located near Magallanes, MRT Station, EDSA)

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources, and opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

GIG  (gigrewards.ph) is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale for partner companies.

Users can do quests (tasks related to gaming, shopping, referrals, social media participation, and other micro tasks that drive engagement and revenue) to earn rewards, such as free load and data.

GIG Rewards is sponsored by Smart Telecom and Talk N Text

As a Full-Stack Developer at GIG, you will take ownership of both the front-end and back-end of our applications, from designing and developing APIs to implementing user-facing elements. You will be involved in the entire development lifecycle, from concept to deployment, with an emphasis on code quality, performance, and scalability. The ideal candidate is an experienced developer who can balance hands-on coding with system architecture, and enjoys working collaboratively in a dynamic environment.

Key Responsibilities

• Full-Stack Development: Design and develop both front-end and back-end components of web and mobile applications, ensuring seamless integration between the two layers.
• API Development: Build and maintain RESTful APIs, ensuring that data flows smoothly between the front-end, back-end, and external systems.
• Database Management: Work with relational databases, designing schemas, writing optimized queries, and ensuring secure and efficient data storage and retrieval.
• Code Quality & Performance: Write clean, scalable, and maintainable code. Continuously monitor and optimize the performance of applications across the stack.
• Collaboration: Work closely with UX/UI designers, product managers, and other developers to deliver high-quality products on time. Participate in code reviews, pair programming, and other collaborative activities.
• Security & Best Practices: Implement security best practices across both the front-end and back-end. Stay up-to-date with the latest security threats and address vulnerabilities.
• Agile Practices: Contribute to the planning and execution of sprints in an Agile environment. Utilize tools such as Jira and Confluence for tracking progress and documenting processes.
• Continuous Improvement: Stay current with emerging technologies, frameworks, and tools. Share knowledge with the team to ensure the adoption of industry best practices.

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• Experience: 3+ years of professional experience in full-stack development, with a solid understanding of both front-end and back-end technologies.
• Languages/Technologies: Proficiency in Node.JS and in React/React Native.
• Databases: Strong experience with relational databases (PostgreSQL) and some experience with using Drizzle ORM. Expertise in database design, query optimization, and ensuring high availability.
• API Development: Deep understanding of building and consuming tRPC APIs and integrating third-party services.
• Version Control: Proficiency with Git for version control and collaboration.
• Front-End Skills: Strong experience with front-end frameworks and libraries (i.e. TailwindCSS), and responsive design principles.
• Cloud Platforms: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud and experience deploying applications to cloud environments.
• Security: Experience implementing web security best practices, including authentication, authorization, data protection, and preventing common vulnerabilities (e.g., XSS, SQL Injection).
• Development Tools: Experience with CI/CD pipelines, Docker, testing frameworks, and other tools that aid in the development and deployment process.

Preferred Skills

• Familiarity with serverless architectures and microservices patterns.
• Knowledge of automated testing tools and frameworks (e.g., Jest, Mocha, Selenium).
• Familiarity with Agile methodologies, including Scrum, Kanban, and DevOps.
• Experience working with mobile application backends (e.g., Firebase, mobile SDKs, push notifications).
• Knowledge of GraphQL, WebSockets, or other real-time data technologies.

Personal Attributes

• Analytical and Problem-Solving: Strong ability to break down complex problems and devise effective solutions across both the front-end and back-end.
• Collaborative: Comfortable working in a team, with excellent communication skills to work with different stakeholders (both technical and non-technical) and team members.
• Self-Starter: Ability to take ownership of projects and tasks, working independently as well as part of a team.
• Continuous Learner: Eagerness to stay updated on the latest trends and technologies in full-stack development.
• Attention to Detail: A focus on delivering high-quality code and user experiences.
• Time Management: Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Do:

• Provides 24 x 7 on-call support for all assigned production-related systems.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Identifying and resolving technical issues

• Assisting with system integrations

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• Performs specialty production processing.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/tools/experience  Unix, Windows, Application support, Unix programming/scripting (Bash, Python, Perl, etc.), ServiceNow, ITIL service management (incident, request, change, problem, knowledge)

• Nice to have skills/tools/experience: Network, System Admin Certificate Management, Apache web service, Jira, Akamai

• Must be willing to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Building, Magallanes, Makati City (located near Magallanes MRT Station, EDSA)

• Must be willing to work on a night shift (9pm to 6am) with rotational on-call schedule to cover off-hours including weekends

• College Undergraduates and Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

• Knowledge of programming languages

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfill obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

• Work for an organization that champions Inclusion and Diversity and Women in Technology

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

What you will bring:

• Must Have: Experience in Java Front-End Development plus capable of doing Incident Management.

• Must be amenable to work on shifting schedules, including on-call assignments

• Must be amenable to work on a Hybrid setup. Office location is at Ecoplaza Bldg., Magallanes, Makati (located near Magallanes, MRT Station, EDSA)

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources, and opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

GIG  (gigrewards.ph) is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale for partner companies. Users can do quests (tasks related to gaming, shopping, referrals, social media participation, and other micro tasks that drive engagement and revenue) to earn rewards, such as free load and data. GIG Rewards is sponsored by Smart Telecom and Talk N Text

We are seeking a highly skilled Senior Back-End Developer to join our dynamic team. In this role, you will be responsible for designing, developing, and maintaining our back-end systems, ensuring high performance and responsiveness to front-end requests. You will collaborate with cross-functional teams to deliver robust and scalable web applications.

Key Responsibilities

• Design and implement server-side architecture and APIs.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Optimize applications for maximum speed and scalability.
• Manage and maintain databases, ensuring data integrity and security.
• Implement and enforce best practices in software development, including version control, testing, and documentation.
• Troubleshoot and debug applications to enhance performance and reliability.
• Mentor and guide junior developers, fostering a collaborative team environment.
• Stay updated on emerging technologies and trends in back-end development.

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• 5+ years of experience in back-end development.
• Proficiency in programming languages such as Python, Java, Node.js, or Ruby.
• Experience with frameworks like Django, Spring, or Express.js.
• Strong knowledge of database management (SQL and NoSQL).
• Familiarity with cloud services (AWS, Google Cloud, Azure).
• Experience in API development (RESTful and/or GraphQL).
• Solid understanding of security practices in web applications.

Skills

• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Attention to detail and a commitment to quality.
• Ability to manage multiple tasks and meet deadlines.

• Token Allocations
• Leave Credits
• Training and Development

GIG  (gigrewards.ph) is a questing platform that turns mobile telecom operators into channel partners to do user acquisition and engagement at scale for partner companies.Users can do quests (tasks related to gaming, shopping, referrals, social media participation, and other micro tasks that drive engagement and revenue) to earn rewards, such as free load and data.GIG Rewards is sponsored by Smart Telecom and Talk N Text

As a Junior Front-End Developer, you will assist in developing and maintaining user interfaces for web applications. Working closely with designers, product teams, and senior developers, you will contribute to translating UI/UX designs into high-quality, responsive code. This is an excellent opportunity to grow your front-end development skills, work on various projects, and learn from experienced developers.

• Assist in developing functional and visually appealing web applications using HTML, CSS, and JavaScript.
• Translate design wireframes and mockups into responsive, interactive front-end components.
• Implement basic features under the guidance of senior developers, ensuring code quality and performance.
• Help maintain and update existing front-end codebases to fix bugs or add new features.
• Collaborate with designers, back-end developers, and product teams to deliver timely projects.
• Ensure web applications are compatible with modern browsers and mobile devices.
• Follow coding best practices and participate in code reviews to improve code quality.
• Stay up-to-date with emerging front-end technologies and trends.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 0-2 years of experience in front-end web development (internships, personal projects, or part-time work can be considered).
• Familiarity with HTML5, CSS3, and JavaScript.
• Basic knowledge of responsive design principles and techniques.
• Experience or familiarity with version control systems (Git preferred).
• Understanding of cross-browser compatibility issues and web performance optimization.
• Passion for learning and improving development skills.

Preferred Skills:

• Experience with front-end frameworks such as React, Angular, or Vue.js.
• Basic knowledge of CSS preprocessors like SASS or LESS.
• Familiarity with front-end build tools like Webpack, Gulp, or Grunt.
• Understanding of RESTful APIs and integrating front-end code with back-end services.
• Exposure to Agile/Scrum methodologies and team collaboration tools (e.g., Jira, Trello).

Personal Attributes:

• Eager to learn and grow in the field of front-end development.
• Strong problem-solving skills and attention to detail.
• Effective communication and ability to work in a team environment.
• Self-motivated with a positive attitude and ability to manage time effectively.

The Senior Application Developer is responsible for developing, documenting, and supporting standard and custom reports within the company’s systems for the clients. Industry standard tools will be used to develop reports. Interaction with the end user to establish report requirements will be necessary.

Tasks

• Perform the development, maintenance, internal testing of client dashboard (complex and non-complex).
• Develop demo dashboard, as and when needed.
• Support product development team by implementing new features to another standardization dashboard, as and when needed.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Define, execute, and interpret SQL queries. If needed, update data source query based on the client’s requirement.
• Review and create documentation for the dashboard.
• Support client, Client Services, and BAU Requests.
• Collaborate with Client Services to understand and troubleshoot dashboard issues and develop appropriate solutions.
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process
• Lead/support/attend client meeting to understand detailed project requirements, understand business problems and provide recommendation.
• Communicate project status updates and recommendations.
• Follow Definition of Done and process around Azure DevOps.
• Conduct demo and/or Cosmos admin training.
• Provide buddy system with other developer.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

ABOUT THE TEAM

Work closely with Customers, Business analysts, Scrum Master, Product Owner, and team members to understand business requirements and drive research analysis, and design, to deliver of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.

WHAT YOU WILL BE DOING:

• Adhere to processes defined in the Project Management Plan

• Understand and clarify the requirements and design

• Creates technical specifications on case-by-case basis

• Prepare unit test plan and data as per the requirements and design

• Perform unit testing and document the results

• Provide test support in relevant stages

• Implement and adhere to secure coding guidelines and Conduct peer review of deliverables

• Escalate risks or issues to Scrum Master, Project Owner, and Development Manager as per project plan

• Coordinate with clients on requirements and information related to commitment work

• Implement permanent fix for defects or changes due to production-related issues.

• Provide weekend validation due to system updates.

• Exhibits effective problem-solving competence for various programming challenges.

• Can think logically and writes/analyzes source code independently.

• Manages Time Effectively.

• Resourceful and proactive in gathering information and sharing ideas

WHAT YOU BRING:

• Must have experience/skills/tools: Experience using Cobol, JCL, DB2 and IMS; 5+ years of experience in mainframe technologies

• Nice to have experience/skills/tools: Exposure to Banking and Financial domain, and Production Support experience

• Mostly working virtually but must be willing to report to the office if needed; Office location is at Ecoplaza Bldg, Magallanes, Makati

• Open to work on a Regular shift and flexible to accommodate late night meetings and overlap with Onshore team.

• College Undergraduates and Non-Bachelor Degree holders with relevant experience are welcome to apply

• Experience on the Tools like INSYNC, XPEDITER, DUMP-M and CONTROL-M.

• Knowledge of end-to-end systems development life cycles - Agile software development.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent verbal and written communication skills to technical and non-technical audiences

​WHAT WE OFFER:

• A competitive salary and benefits

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Builds, enhances and maintains an Enterprise Data Warehouse that serves the reporting and analytical needs for AECOM. Participates in Systems Delivery Life Cycle for Data Analytics and Reporting projects including preparing detailed technical design documents; designing and developing ETL/ELT code and database objects; participating in unit and system testing; engaging with supporting administration teams, Cognos metadata developers, and data analysts; and providing production and off-hours operations support as needed.

• Develops data warehouse data models and data integration jobs, using Oracle RDBMS, SQL/PLSQL, and/or Informatica PowerCenter. Responsible for populating the data warehouse, sourcing data from various databases and application platforms including but not limited to Oracle RDBMS, Microsoft SQL Server, Oracle E-Business Suite, Workday, Salesforce, Smart Recruiters, and Dun & Bradstreet.
• Works with and supports Cognos report developers, data analysts, and operations team. Ensures report queries run efficiently. Tunes database queries as required. Troubleshoots integration processes when reporting errors are identified and operations team is unable to resolve.
• Implements code through AECOMs change management process. Maintains all required artifacts, including Business Requirements Document, proof of tests, and migration instructions using ServiceNow, TFS and Github.
• Applies knowledge of software tools, programming languages, and shell scripts to provide solutions that shape best practices for data pipeline and data warehouse development at AECOM.
• Continuously trains, adheres and learns from peers within the organization.
• Assigned tasks are of low complexity.
• Knows or learns to use the tools required for the job assignment
• Participates in special projects and performs other related duties as required.

Builds, enhances and maintains an Enterprise Data Warehouse that serves the reporting and analytical needs for AECOM. Participates in Systems Delivery Life Cycle for Data Analytics and Reporting projects including preparing detailed technical design documents; designing and developing ETL/ELT code and database objects; participating in unit and system testing; engaging with supporting administration teams, Cognos metadata developers, and data analysts; and providing production and off-hours operations support as needed.

• Develops data warehouse data models and data integration jobs, using Oracle RDBMS, SQL/PLSQL, and/or Informatica PowerCenter. Responsible for populating the data warehouse, sourcing data from various databases and application platforms including but not limited to Oracle RDBMS, Microsoft SQL Server, Oracle E-Business Suite, Workday, Salesforce, Smart Recruiters, and Dun & Bradstreet.
• Works with and supports Cognos report developers, data analysts, and operations team. Ensures report queries run efficiently. Tunes database queries as required. Troubleshoots integration processes when reporting errors are identified and operations team is unable to resolve.
• Implements code through AECOMs change management process. Maintains all required artifacts, including Business Requirements Document, proof of tests, and migration instructions using ServiceNow, TFS and Github.
• Applies knowledge of software tools, programming languages, and shell scripts to provide solutions that shape best practices for data pipeline and data warehouse development at AECOM.
• Continuously trains, adheres and learns from peers within the organization.
• Assigned tasks are of low complexity.
• Knows or learns to use the tools required for the job assignment
• Participates in special projects and performs other related duties as required.

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Role Overview

The Application Support Analyst role is responsible for second level support and maintenance of managed Datacom client applications through its lifecycle. This role includes day-to-day incident and problem management across multiple clients in the Application Management team. The Application Support Analyst will communicate with the client, and the internal Application management teams within the specified timeframe that meets specifications and/or SLA’s. This role ensures all work aligns to Datacom's standards and guidelines.

Responsibilities

The Support Analyst is responsible for (but not limited to):

• Self-starter who shows a keen willingness to work on complex tasks on your own.
• Customer focused, timely and effective communicator, facilitating discussion with a troubleshooting mindset.  Engaging personality who exhibits great use of spoken and written language command.
• Innovative thinker, who can take initiatives in customer service improvement tasks, design and automation thinking. 
• Participate in On Call when required and high care checks outside of business hours. 
• Pre and Post implementation checks for various changes that affect our systems, including patching, releases and network changes.
• Proper ITSM process and tools utilization. 
• Upkeep of our knowledge repositories.  

• Respond to Incidents and Service requests in a timely manner within Service level targets or better.   Use the Service manager suite to keep requestors and stakeholders up to date.
• Knowledge and expertise of monitoring tools such as Dynatrace, Nagios and Blazemeter to ensure the Customer’s application stack is healthy, build reporting and analysis.
• Knowledge of AMQ, MuleSoft, integration, queues and troubleshooting therein.

• Excellent deductive reasoning and formulation of analysis to support third party teams and be the facilitator and owner of problems.
• Work with 3rd parties and other teams to assist in patching, upgrading and mitigating security risks.
• SQL knowledge and working with SQL Server and Oracle RDBMS.  Write scripts to amend data and transactions.
• Use and upkeep of repositories such as GIT and Bitbucket.

Skills

• Knowledge of Java and Oracle framework.
• Familiarity with Spring and Hibernate frameworks.
• Familiarity with version control systems, such as Git and Bitbucket
• Understanding of integration tools like Mulesoft and AMQ
• Knowledge of Confluence and Jira essential.
• Understanding of DevOps practices and tools (Jenkins, Docker, Kubernetes).
• knowledge of configuration management frameworks such as Ansible.
• Exposure to performance monitoring tools.
• Familiarity with centralized logging tools (Elasticsearch)
• Good command of SQL and RDMS systems
• Good command of Windows Events and Unix commands.
• Working knowledge of Networks, Firewalls, Rules, AD Groups, Load Balancing, Redundant system architecture
• Experience with Managed File Transfer Tools such as MOVEit
• Experience with DCIM tools such as NLYTE

Service Management Focus

• Triage and provide evidence of troubleshooting IT issues.
• Assist in planning and executing Hotfixes, Releases, Projects, Patches and providing post-implementation support.
• Take initiatives to facilitating discussions on topics in your area of expertise. 
• Upkeep of ITSM journals and statuses of incidents and service requests.
• Manage workload and throughput of tickets, ensuring timely resolution within service level agreements (SLAs).
• Understanding of Customer Order and B2B processes in a Utilities Sector
• Perform pre-business day Health Checks and Tests.
• Provide performance and utilisation trend analysis and report.

Teamwork & Collaboration

• Document any new or amend any existing processes and procedures required as part of the daily, weekly, monthly tasks.
• Build working rapport with vendor and third-party technology team and ensure collaboration.
• Conduct internal training sessions on IT systems and tools, and create helpful training materials

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.

Responsibilities

The Application Developer is responsible for developing, documenting, and supporting internal and standard Cosmos dashboard using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps.

Tasks

• Develop, maintain, and perform unit testing of internal reports and Cosmos (standard and complex).
• Execute and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Follow Definition of Done and process around Azure DevOps.
• Log time entries in NetSuite for BAU, change request, and other development activities.
• Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
• Review and create documentation for the onboarding client dashboard.
• Optimize workbook to ensure that best practices are being followed and maintain the performance speed of Cosmos.
• Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
• Support client, internal, and BAU requests.
• Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
• Troubleshoot and debug issues and provide timely resolutions.
• Implement new features to existing client dashboard, as and when needed.
• Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
• Document any defects or issues found during testing and communicate them to the wider team.
• Maintain internal automation tool.
• Develop and maintain solutions using VBA and PowerQuery to perform repetitive tasks at a faster pace and higher accuracy, providing valuable insights for decision making and enhanced customer satisfaction.
• Provide backup to other application developer.
• Attend client meeting to understand detailed project requirements and understand business problems.

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

1-year contractual employment

What are we looking for?

Skills Required:

• 3-5 years of experience in application engineering, software development, or a similar role.
• Proven experience in customizing and implementing software applications.
• Powerautomate skills and Microsoft 365 suite
• Proficiency in programming languages such as Java, Python
• Experience with SAP modules, or HRMS tools

What will you do?

The Application Developer will be responsible for designing, developing, and maintaining software applications that meet the specific needs of our clients and internal teams. This role requires a blend of technical expertise, problem-solving skills, and customer-facing experience to ensure that our software solutions are both effective and user-friendly.

Application Customization and Implementation:

• Work closely with clients and internal stakeholders to understand their specific requirements.
• Customize and configure software applications to meet those requirements.
• Oversee the deployment of software applications and ensure they integrate smoothly with existing systems.

Technical Support and Troubleshooting:

• Provide ongoing technical support to clients and internal users.
• Troubleshoot and resolve any issues related to software applications.
• Work with the development team to address bugs and implement fixes.

Power Automate Integration:

• Create, configure, and manage automated workflows using Power Automate.
• Integrate Power Automate with other Microsoft 365 services and third-party applications.
• Apply knowledge of connectors, triggers, and actions within Power Automate.

Testing and Quality Assurance:

• Develop and execute test cases to ensure the functionality and reliability of applications.
• Document testing procedures and outcomes.\Ensure that all applications meet company quality standards before release.

Documentation and Training:

• Create and maintain detailed documentation for software applications.
• Provide training sessions and user guides to help clients and internal teams utilize the software effectively.

Product Improvement:

• Collect feedback from users and clients to identify areas for improvement.
• Collaborate with the product development team to suggest and implement new features.
• Stay up to date with industry trends and emerging technologies to ensure our applications remain competitive.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 days/ week, Office-based, 3 days/week, Home-based)
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Salary: P 60,000-90,000 (Monthly Package)

Schedule: Monday – Friday? (09:00 PM - 06:00 AM Local Time)

What are we looking for?

Skills Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• At least 1-2 years of experience in a technical support role, preferably with exposure to APIs and web services.
• Experience with JSON data format and HTTP protocols.

Skills:

• Strong understanding of RESTful APIs, JSON structure, and common API authentication methods (e.g., OAuth, API keys).
• Proficiency in using API testing tools for troubleshooting and debugging.
• Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.

Nice to Have:

• Experience with ticketing systems and basic knowledge of programming/scripting languages is a plus.
• Technical Expertise: In-depth knowledge of JSON APIs and related technologies.
• Customer Focus: Ability to understand customer needs and deliver effective technical solutions.
• Analytical Thinking: Ability to analyze API logs, debug issues, and identify root causes.
• Communication: Clear and concise in relaying technical information to users of varying technical expertise.

What will you do?

The 1st Level JSON API Technical Support Specialist is responsible for assisting customers and internal teams with issues related to JSON APIs.

• API Support:
• Respond to customer inquiries regarding JSON API functionality, usage, and integration.
• Troubleshoot and resolve basic API-related issues such as authentication errors, incorrect responses, and connectivity problems.

• Technical Troubleshooting:
• Perform initial debugging by analyzing API request and response data, including headers, payloads, and status codes.
• Guide customers through testing API calls using tools like Postman, cURL, or other API testing tools and assist with configuration issues.

• Documentation and Knowledge Base:
• Provide feedback to the documentation team to improve API guides and reference materials based on customer feedback and support interactions.

• System Monitoring and Alerts:
• Report significant API performance issues or outages to the appropriate internal teams for immediate investigation.

Join the awesome team and enjoy these benefits & perks:

• Work from Home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is a leader in global outsource sales and marketing. They combine a deep industry understanding with practical field team energy and focus to drive excellence in market sales delivery.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Responsibilities

The Application Developer is responsible for developing, documenting, and supporting internal and standard Cosmos dashboard using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps.

Tasks

• Develop, maintain, and perform unit testing of internal reports and Cosmos (standard and complex).
• Execute and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Follow Definition of Done and process around Azure DevOps.
• Log time entries in NetSuite for BAU, change request, and other development activities.
• Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
• Review and create documentation for the onboarding client dashboard.
• Optimize workbook to ensure that best practices are being followed and maintain the performance speed of Cosmos.
• Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
• Support client, internal, and BAU requests.
• Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
• Troubleshoot and debug issues and provide timely resolutions.
• Implement new features to existing client dashboard, as and when needed.
• Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
• Document any defects or issues found during testing and communicate them to the wider team.
• Maintain internal automation tool.
• Develop and maintain solutions using VBA and PowerQuery to perform repetitive tasks at a faster pace and higher accuracy, providing valuable insights for decision making and enhanced customer satisfaction.
• Provide backup to other application developer.
• Attend client meeting to understand detailed project requirements and understand business problems.

• Performs day-to-day monitoring and support for the Proactis commercial applications.
• Creates scripts, applets and web tools to assist with monitoring, response, and availability recovery efforts. 
• Receives, reviews, triage, escalates and where possible resolve a daily flow of incoming application support tickets. 
• Executes scheduled/unscheduled commercial software deployments according to requirements. 
• Creates Technical Documentation for hosted applications 
• Performs day-to-day monitoring and support for the Proactis commercial applications 

Job Purpose:

The purpose of this role is to provide support and assistance for software applications or platforms within client projects, serving as a central hub for addressing customer inquiries, issues, and concerns, with the goal of ensuring a positive and satisfactory experience for customers while representing the organization in a professional and helpful manner.

Key Responsibilities:

• Main and single point of contact for power users, customer-centric and business-oriented (feedback and follow-up).
• Coordination of ticket resolution with internal, external and vendors teams.
• Event- and Incident Management.
• Escalation Management.
• Automation and monitoring processes for alerts to proactively spot issues before the customer.
• High-Level Business Impact Analysis.
• Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance).
• Trend analysis to address root causes.
• Continuous service improvement to reduce incidents and their impacts.
• Overall Tickets backlog management.
• Participate in 24X7 on-call rotations and provide after-hours support as needed.

Job Purpose:

The purpose of this role is to provide support and assistance for software applications or platforms within client projects, serving as a central hub for addressing customer inquiries, issues, and concerns, with the goal of ensuring a positive and satisfactory experience for customers while representing the organization in a professional and helpful manner.

Key Responsibilities:

• Main and single point of contact for power users, customer-centric and business-oriented (feedback and follow-up).
• Coordination of ticket resolution with internal, external and vendors teams.
• Event- and Incident Management.
• Escalation Management.
• Automation and monitoring processes for alerts to proactively spot issues before the customer.
• High-Level Business Impact Analysis.
• Knowledge Management (Creation of knowledge articles and internal knowledge base maintenance).
• Trend analysis to address root causes.
• Continuous service improvement to reduce incidents and their impacts.
• Overall Tickets backlog management.
• Participate in 24X7 on-call rotations and provide after-hours support as needed.

Job Description

• This role is for residents in the Philippines only
• Collaborate closely with senior stakeholders and commercial team to understand business requirements and effectively translate them into technical requirements for the development team
• Planning and documenting comprehensive technical specifications for features or system design, ensuring a clear roadmap for development and implementation
• Supporting, guiding and directing the development team in all aspects of the software development life cycle, including design, development, coding, testing and debugging to deliver high quality solutions
• Writing testable, scalable and efficient code, leading by example and setting coding standards for the team
• Conducting code reviews and providing constructive feedback to the team to ensure code quality
• Work hand in hand with the team to create and deploy web-based applications for our enterprise clients
• Collaborating with cross functional teams to align technical solutions to business goals
• Identify opportunities to create business value and improve the user experience, based on user research

Who we are looking for:

• Desire to learn and adapt to new technologies
• A strong team player and ability to lead team
• Detail-oriented, analytical and love solving problems
• Strong communication skills
• Ability to work in a fast-paced environment
• Excellent time and project management skills

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:
As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application for our Trading Application FIS Trading Suite (formerly Valdi).

About the team:

You will be part of a APAC Regional CX Team supporting clients under Trading who are using FIS Proprietary platform. The team is distributed strategically across APAC to cover countries in the region.

What you will be doing:

• Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment.

• Provide in-depth product support and researching client issues.

• Troubleshoot problems with equipment or software applications and recommend corrective action.

• Document customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Other related duties as assigned.

What you will need:

• Must have At least 7 years of combined experience working as an application or software support for e-Trading Platforms (Bloomberg, KoyFin, Refinitiv, etc)

• Overall 10 years of IT Experience as an Application Engineer.

• Must have a strong understanding of Trading process (Buy Side, Sell Side, Exchange)

• Strong analytical & problem solving skills

• Organizational and time management skills and the ability to work independently

• Excellent English communication skills

• Experience with supporting clients in software solutions

Added bonus if you have:

• Familiar with Valdi (FIS Trading Suite)

What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Tools for personal and professional growth

• Inclusive and diverse work environment

• Resources to invest in your community

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a member of Network Operations L1 Support team, the Sr. Application Analyst has the primary responsibility for monitoring the Corporate Visa Networks and providing first level response to assist in the mitigation or elimination of issues affecting network connectivity and impacting our clients or the Visa brand. The preferred candidate will need to possess strong technical and analytical abilities, to effectively monitor and support network connectivity on critical systems, resolve a high number of reported issues without need for escalation or assistance. Should possess the ability to multi-task in a fast-paced environment and often act as the first point of contact with Visa customers. 

Essential Functions

• Track, update and resolve all assigned incidents, changes, and problem tickets via the Ask Now management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.

• Proactively monitor, recognize, analyze, isolate and resolve documented hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

• Properly escalate incidents in a timely manner per support guidelines and procedures.

• Liaise with L2 support groups and development groups to collaborate on the resolution of incidents and problems.

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels.

• Act as the support advocacy for Visa clients, who are comprised of consumers, businesses, financial institutions, internal groups, and governments worldwide.

• Gather pertinent information and work with our clients to isolate and resolve most events without need for assistance.

• Develop, edit, and distribute effective internal and external communications in a timely and accurate manner, per documented processes.

• Maintain technical skills through participation in ongoing and consistent training.

• Support project schedules and change management.

• Responsible for internal and external communication of issues to management and other internal support groups.

• Internal and External Bridge Stewardship in support of the timely resolution of internal and client facing issues.

• Provide technical training for Network Support staff.

• Create Network specific knowledge base articles.

• Network troubleshooting playbooks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Work Hours

• Shifting schedule in a 24 x 7 environment

• Weekends and holiday periods as scheduled.

Responsibilities

The Senior Application Developer is responsible for developing, documenting, and supporting internal and client dashboard (standard and complex) using industry standard tools within company’s system. Follow definition of done and process around Azure DevOps. Explore and learn other relevant programming language and application. Interaction with the end user to establish report requirements will be necessary.

Tasks

• Develop, maintain, and perform unit testing of internal reports and Cosmos dashboard (standard and complex).
• Define, execute, and interpret SQL/Snowflake queries. If needed, update data source query based on the client’s requirement.
• Create a conceptual representation of the data in SQL and Snowflake that is useful to Cosmos. Define the structure, relationship, and constraints of data understanding how data should be organized and used in a meaningful way.
• Transfer of pilot data onto portfolio monitoring platform for prospective client demonstrations, identifying the visuals based on the type of data set.
• Follow Definition of Done and process around Azure DevOps.
• Log time entries in NetSuite for BAU, change request, and other development activities.
• Perform Cosmos internal testing to ensure quality and compliance with the wireframe and mapping file.
• Review and create documentation for the onboarding client dashboard.
• Optimize workbook to ensure that best practices are being followed to maintain the performance speed of Cosmos.
• Communicate project status updates and recommendations to project manager, delivery solutions, and application development manager.
• Support client, internal, and BAU request/s.
• Build or maintain flow in Tableau Prep to upload data to SQL Server and Snowflake.
• Collaborate with Delivery Solutions team to understand requirements and translate then into technical solutions.
• Troubleshoot and debug issues and provide timely resolutions.
• Develop demo dashboard, as and when needed.
• Implement new features to existing client dashboard, as and when needed.
• Identify new dashboard features, seek improvement and efficiencies in existing client workbook and process.
• Perform functional, regression, compatibility, performance, and/or security testing when application upgrades to newer version.
• Document any defects or issues found during testing and communicate them to the wider team.
• Lead/support/attend client meeting to understand detailed project requirements, understand business problems and provide recommendation.
• Create and/or maintain internal automation tool.
• Conduct demo and/or Cosmos admin training.
• Provide backup and buddy system to other developer.

Position : App Developer

Working Hours : Monday - Friday; 40 hours/week

Salary: USD 2,500 - USD 3,500/month

About:

We are looking for a skilled app designer that would be capable of helping us develop and integrate

new apps to support our existing meter line that services the window industry.

Main Responsibilities:

• Collaborate with our team to design, develop, and deploy cutting-edge mobile applications for both iOS and Android platforms.
• Write clean, maintainable code while adhering to best practices and coding standards.
• Conduct thorough testing to ensure optimal performance, usability, and reliability across various devices and OS versions.
• Continuously explore new technologies and frameworks to enhance the functionality and user experience of our apps.
• Work closely with designers, product managers, and other stakeholders to translate requirements into technical specifications. orders.

• At least 6 - 8 years of experience as an App Developer
• Proficiency in app development for both Apple (iOS) and Android platforms, with a strong portfolio showcasing your work.
• Must be able to handle working with Bluetooth, developing voice to text, using GPS location, incorporating photos and photo markups, exporting to email .txt, .csv, .pdf files of collected data.
• Extensive experience with programming languages such as Swift, Objective-C, Java, Kotlin, or React Native.
• Solid understanding of mobile app architecture, UI/UX design principles, and responsive layout techniques.
• Familiarity with version control systems (e.g., Git) and agile development methodologies.
• Excellent problem-solving skills and the ability to troubleshoot complex issues independently.
• Strong communication skills and the ability to work effectively in a collaborative team environment.
• Should be accessible for calls to UK between 8 am-1 pm London Time, with occasional discussions with the US in CST (7-9AM CST)

Bonus Skills:

• Experience with cross-platform development tools like Flutter or Xamarin.
• Knowledge of backend development technologies (e.g., Node.js, Django, Firebase).
• Understanding of app security practices and data protection regulations.