Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Description:

Experienced Software QA Engineer will collaborate with development, product managers, and project managers (scrum masters) to ensure quality. He/she will also work closely with developers in an agile scrum environment. L3 SQA engineer will possess a good understanding of agile testing. He/she will have good troubleshooting skills and understanding of automation frameworks.

Responsibilities:

• Provide QA for development of a web based application in an agile (scrum) environment
• 4+ years experience in software testing, B/S testing or web app testing preferred
• Strong understanding of Software Quality Assurance methodologies, process and best practices for SAAS based applications
• Expert of requirement analysis and test case design/execution, Agile testing experience
• Experience in automation test and wide knowledge of open source testing tools (Selenium / Webdriver / Appium is preferred)
• Deep understand of HTTP protocol, client/server communications, relational database and SQL
• Functional/regression testing of browser-based web application using manual/automation testing methodologies
• Review, analyze and provide feedback on user stories’ acceptance criteria
• Proactively communicate/collaborate with BA/Project Owner/DEV/DBE to make sure user stories acceptance criteria & requirements are implemented correctly.
• Create and execute automated test cases against different SDLC environments and analyze execution results
• Staying on top of all bugs/issues. Help triage bugs and drive issues to resolutions. Keeping everyone aware of QA status.
• Work closely with NA/China development, QA teams to ensure quality of products
• Ensure defined software quality assurance procedures are being followed
• Participate in the identification and implementation of continuous improvement, integration, and deployment processes & standards
• Rich experience of analytical and problem solving
• Familiar with security testing

Requirements:

• Bachelor’s degree in Computer Science, IT, Management Information Systems, Engineering, or related discipline
• 4+ years’ experience in software manual/automation testing
• 4+ years’ experience in working in an Agile/Scrum environment
• 4+ years’ experience in testing methodologies, process and best practices along with strong understanding of current application development technology
• 3+ years’ experience in automation tools (Selenium) & testing frameworks (C#, Java, MSTest, NUnit, xUnit, JUnit)
• 3+ years’ experience in testing Web based applications
• 3+ years’ experience in testing API’s
• 3+ years’ experience writing and executing SQL queries for data validation & reporting
• 3+ years’ experience in mentoring other QA team members
• Proven ability to work in a fast-paced, cross-functional engineering team
• Strong requirement analysis and test case design/execution capability
• Strong team work, have initiative, take ownership
• Strong understanding of functional, regression, integration testing
• Self-starter with ability to work either independently or as a team member
• Outstanding verbal and written communication skills in English
• Passionate about QA
• Able to self-manage and prioritize work effectively under pressure

• Knowledge on how to build applications and deploy them to different SDLC environments using automated deployment tools (Jenkins, Octopus, TeamCity)
• Knowledge using JIRA or other bug/agile project management tools
• Knowledge using Testlink or other test case repository tools
• Experience on offshore development team is preferred
• Excellent English communication skills, fluent oral and written English is plus
• Good self-drive and self-management skills
• Team player and fast learner

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Install, configure, maintain, support, and secure the organization's network communications, including LANs and/or WANs. Identifies network problems, isolates root causes, and initiates corrective action. Determines priority of action and additional resources required, based on severity of service interruption. Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services. Interacts with Telecommunication Engineers, LAN Administrators, and transmission and RF staff regarding ongoing network activities. Ascertains compliance with security, safety, and environmental guidelines. Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements. This role requires individuals to work within the demands a global 24x7 High availability transaction oriented network. Ability to translate business requirements into network requirements and collaboratively work with other technical teams to deliver an overall solution.

What Part Will You Play?

• Lead collaboration in a team environment
• Provides expertise level problem solving solutions within the Global Payments Network
• Provides expertise to recognize and resolve complex problems and issues according to corporate policies/procedures
• Manages complex Network project tasks independently with internal and external clients
• Provides mentorship to entry/lower level team members
• Independently designs, configures, tests, documents, and implements complex network designs and components
• Generates complex reports on network performance, trouble-shooting results, and routine maintenance of network elements
• Independently utilizes tools within the network to analyze client networks

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: No degree specified
• Typically Minimum 6 Years Relevant Exp
• 6-8 years of enterprise networking experience and/or a Bachelor's Degree

Preferred Qualifications

• Appropriate advanced industry network certifications are preferred.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Ensures tasks of team are competed in a timely manner.
• Job Complexity - Consistently works on complex assignments requiring some independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Oversees a team and coordinates daily work covering multiple assignments.
• Supervision - Determine methods and procedures on new assignments with some independence. Often acts as a facilitator for group. Is formal team leader.
• Dynamic Routing - Configure industry standard dynamic routing protocols including but not limited to BGP and OSPF.
• WAN Optimization and QoS - WAN optimization and QoS on global MPLS network carrying voice and data.
• Load Balancing - Global DNS load balancing and local application load balancing.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?

• Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• Typically Minimum 2 Years Relevant Exp
• Previous customer service experience

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer Skills - Basic computer skills
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Research - Basic ability to research issues and resolve customer inquiries

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.