Total 7 relationship manager job vacancies in Information Technology category in Makati NCR

• Will be the main point person for any client concerns in the project
• Manage the delivery / time line of the fixes.
• Maintains / Builds good relationship with client
• Pro-actively provides status report to client and to SXI management
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
• Will establish & document the operational process for the Customer Support.

EXPERIENCE

• Candidate must possess at least a Bachelor’s degree in Computer Science

• Has project management experience minimum of 3 years

• Has application production support experience minimum of 3 years

• Exceptional analytical and problem solving skills

• Preferably trained in ITIL Service Management

• Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.

• Excellent English communication skill both in speaking and writing

• Should have experience or familiarity with deposit, loans and tellering

• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses

TECHNICAL WEB PROJECT MANAGER

Job Title: Technical Web Project Manager

Job Category: Full-Time (40 hours per week)

Job Location: 100% work-from-home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Pacific Time

About Us:

At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek.

• 100% Work from Home

The Research and Analytics Manager is part of the Publicis Media Data Intelligence team, responsible for supporting integrated data, research, reporting and analytics requirements through proprietary and syndicated products and solutions.  The thrust is to enhance operational efficiency and scale solutions, further bringing incremental value and growth to Publicis clients.

Primary Responsibilities:

• Solve complex business challenges through advanced analytics such as Market Mix Modelling, Attribution Studies, Predictive Modelling, etc
• Collaborate with media teams to understand needs and application of advanced analytical methods to enhance their strategies and campaigns
• Manage analytics project stakeholders through requirements gathering, solution design, planning, implementation and reporting/presentation
• Project management for research and analytics client requirements
• Be the liaison for research projects, maintaining the relationship with our research partners
• Develop and drive innovation for advanced analytics products and solutions through building proof-of-concepts models and being at the forefront of new tech, best practices, etc
• Drive adoption of advanced analytics products and solutions across the agency
• Oversee and mentor the senior research analyst in ensuring accurate and quality output

At Umpisa Inc., our mission is to make the Philippines be known globally as a tech hub. 

Umpisa Inc. is a progressive technology services company that partners with select industries, clients and people to work on pioneering and industry-changing solutions via digital transformation, modern software development and venture building.

We create a set of world-class and impactful products and solutions to help organizations and individuals live better lives. We offer demanding, challenging and rewarding careers in software development, product development, emerging technologies, and more for the right candidates.

Essential Skills:

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

We are looking for a Technical Delivery Manager who will play a crucial role in the successful execution and management of our projects. This individual will be responsible for the meticulous preparation and organization of a variety of key deliverables associated with the assigned PROJECT. These deliverables encompass the foundational elements necessary for project initiation, monitoring, and conclusion:

● Kickoff Deck (When applicable) - This essential presentation serves to align all stakeholders on project objectives, expectations, and timelines.
● Project Management Plan and Schedule - A comprehensive document outlining the strategies, methodologies, and detailed timelines that will guide the project through to completion.
● Warranty Support Contract - This document ensures that all parties understand the terms of support and maintenance following project completion, safeguarding both client and provider interests.
● Project Closure Report - A reflective analysis summarizing project outcomes, key learnings, and overall performance metrics, which is instrumental for future projects.

Responsibilities and Duties

●  Responsible for communications and coordination with key project stakeholders.
●  Assist in prioritization of IT projects as part of the business planning/ demand planning cycle for the Business Units.
●  Align with the CLIENT’s product and project manager(s) on the overall  business outcomes for the modules and delivery timelines
●  Track and report project implementation progress to CLIENT’s project stakeholders per the agreed frequency
●  Manage the project closure ensuring all deliverables are achieved and documented, including relevant lessons learned.
●  Facilitate user access to internal tools as part of dev / test logistics.  Coordination with both business and technical stakeholders, as needed, from project initiation to execution.
● Facilitate Product Release Management activities (Promo to Prod) in coordination with Business Units and CLIENT’s project stakeholders
● Secure stakeholder approvals for promotion from one project stage to another
● Create and update risk registry
● Monitor and manage all project dependencies and ensure scheduled and commitment dates are met

Minimum Requirements:

• Trustworthy, self-motivated, responsive and sharp
• Strong listening, verbal, written and presentation communication skills are essential
• Excellent attention to detail
• Strong communication skills, organization skills, time management skills

Preferred Qualifications

● Software and/or Product Development Lifecycle
● Agile/Scrum Framework knowledge and experience
● Good leadership and managerial skills
● Strong Project Management experience

The Software Release Engineer (Release Manager) will be working in our Release Management Hub team in Makati (Metro Manila), taking care of Avaloq software releases for our clients in Region Europe.

We build, configure, and deploy various software artifacts in test, integration, and production environments. You will be responsible for a defined set of customers and support them during various SDLC phases and go live.

Your key tasks

• You will be involved in planning and rollout of various Avaloq products in the controlled environments.
• You will have end-to-end accountability for the successful delivery of releases into the Live environments.
• Accountable for release scope validation with project managers and delivery managers.
• Ensures technical validation of all releases are completed and reported for the Go Live.
• Create and manage implementation plan, release meetings and production cutover.
• Taking responsibility for software packaging, code merge and log analysis of Avaloq core and front platforms
• Collaborating with specialists of different areas for the implementation of cross-domain activities
• Building trustworthy relations with internal and external stakeholders as developers, Project Managers, Test Managers and Client Managers.
• Document and educate the users on release, configuration, DevOps, and deployment management best practices.

Please take good note of the fact that you will work with clients based in Europe; for this reason the chose candidate will follow a mid shift schedule (up to 1:00 AM), as well as on-call availability services on weekends during release and Go Live

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As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the team:

Candidate will be working closely with the team which spread out across Singapore, Shanghai, Tokyo, and Pune (offshore), this position will be the first headcount in Manila.

About the role:
In a Project Management – Technology role, you’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include overseeing the development of new products and services as well as new internal information systems and applications, new technology integrations, and infrastructure build-outs.

What you will be doing:

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines, and executes project plans, project scope, activities, schedules, budgets, and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

• Manages project risks, issues/problems, and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.

• Software Implementation and Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.

• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.

• Interface with customers to keep the project on track, address any issues that arise during the project life cycle and deliver the project on-time.

• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.

What you will need:

• At least 3-5 years of solid experience in IT Software Implementation Projects for Capital Markets.

• Extensive knowledge of project management standards, processes, procedures, and guidelines as well as various IT project methodologies and life cycles.

• Excellent analysis, problem-solving, team, conflict management and time management skills

• Excellent verbal and written communication skills

• Skill in the use of negotiation techniques to reach agreement when there are widely differing viewpoints

• Advanced skills with project management software.
• A bachelor’s in computer science, management information systems or business administration or the equivalent experience – PMP (Project Management Professional) certification may be required.

• Experience in FinTech/Banks/Front Office Trading is a plus

What we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Assembling project plans, giving teamwork assignments, identifying resource needs and escalating any issues appropriately.
• Day to day management of projects end to end, ensuring adherence to delivery processes to ensure consistent high quality end results.
• Recognising and mitigating risk in the agreed delivery to the customer, managing and communicating any concerns to minimise impact.
• Identifying delivery process improvements and sharing with team members and leadership to drive continuous improvement across the Delivery Organisation.