Total 2 Fresh/Entry Level system analyst job vacancies in Information Technology category in The Philippines

We are seeking an experienced project manager to lead the implementation and management of Freshdesk within our subsidiaries and new departments. The ideal candidate will have a deep understanding of Freshdesk and the ability to integrate it with other software to enhance its functionality thanks to data analysis.

As the Freshdesk project manager, you will be responsible for proposing and implementing creative solutions to improve our customer support operations, as well as building and maintaining relationships with stakeholders from diverse cultural backgrounds and language.

Key Responsibilities:

• Lead the implementation of Freshdesk in new subsidiaries, departments or business units
• Integrate Freshdesk with other software to enhance its functionality
• Propose and implement creative solutions to improve customer support operations
• Build and maintain relationships with stakeholders from diverse cultural backgrounds and languages
• Constantly monitor and improve Freshdesk performance (day to day management)
• Provide training and support to end-users by responding to General Inquiries about Freshdesk
• Manage the platform, i.e.:
  • Setup Service level agreement / email investigation
  • Setting up automation rules
  • Adding/Removing Agents
  • Communicate progress and results to upper management and process leaders
  • Manage client inquiries and interactions through Freshdesk
  • Ensure a positive customer experience and maintain the company's reputation
  • Represent the company in a professional manner in all client interactions

DISCLAIMER: Please note that this job posting is for active pooling purposes only. By submitting your application, you are expressing interest in potential future opportunities with Activate Talent. Your application will be kept on file, and we will reach out to you when a role becomes available that matches your qualifications and experience.

Job Overview:

The Data Entry/Data Analyst will be responsible for accurately and efficiently entering data into databases, as well as analyzing and interpreting the data to extract meaningful insights. This role requires strong attention to detail, proficiency in data entry tools, and the ability to manipulate and analyze data effectively.

Key Responsibilities:

• Enter data into databases accurately and efficiently, following established guidelines and procedures.
• Perform data validation and reconciliation to ensure data accuracy and completeness.
• Conduct data analysis and interpretation to identify trends, patterns, and insights.
• Manipulate and transform data using tools and software such as Microsoft Excel, SQL, or data visualization tools.
• Generate reports and presentations based on data analysis to communicate findings to stakeholders.
• Collaborate with cross-functional teams to gather data requirements and provide support in data-related projects.
• Maintain data confidentiality and security.
• Stay updated with industry trends and best practices in data entry and analysis.

• Experience in data entry or data analysis role.
• Proficiency in data entry tools and software, such as Microsoft Excel.
• Strong attention to detail, accuracy, and efficient data entry skills.
• Ability to interpret and analyze data to extract meaningful insights.
• Knowledge of database management and data manipulation techniques.
• Basic understanding of data validation and reconciliation processes.
• Good communication and collaboration skills.
• Ability to work independently and in a team environment.

• Permanent remote work