Total 2 system technician job vacancies in Information Technology category in muntinlupa city

We are seeking an experienced project manager to lead the implementation and management of Freshdesk within our subsidiaries and new departments. The ideal candidate will have a deep understanding of Freshdesk and the ability to integrate it with other software to enhance its functionality thanks to data analysis.

As the Freshdesk project manager, you will be responsible for proposing and implementing creative solutions to improve our customer support operations, as well as building and maintaining relationships with stakeholders from diverse cultural backgrounds and language.

Key Responsibilities:

• Lead the implementation of Freshdesk in new subsidiaries, departments or business units
• Integrate Freshdesk with other software to enhance its functionality
• Propose and implement creative solutions to improve customer support operations
• Build and maintain relationships with stakeholders from diverse cultural backgrounds and languages
• Constantly monitor and improve Freshdesk performance (day to day management)
• Provide training and support to end-users by responding to General Inquiries about Freshdesk
• Manage the platform, i.e.:
  • Setup Service level agreement / email investigation
  • Setting up automation rules
  • Adding/Removing Agents
  • Communicate progress and results to upper management and process leaders
  • Manage client inquiries and interactions through Freshdesk
  • Ensure a positive customer experience and maintain the company's reputation
  • Represent the company in a professional manner in all client interactions

Octal Philippines Inc. is seeking for a knowledgeable and experienced individual to join our partner team as a Cloud Administrator. As a Cloud Administrator, you will be responsible for administering, organizing, modifying, and supporting a company's digital systems hosted on the cloud. Implements, install, and configure cloud resources, operating systems, web applications, security access and cloud related systems. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that cloud resources, operating systems, software systems, and related procedures adhere to organizational values.

Responsibilities

• Set up and manage cloud infrastructure and resources
• Monitor and optimize the performance of cloud-based systems
• Implement security measures to protect data and systems
• Manage user access and permissions
• Troubleshoot and resolve issues related to cloud infrastructure
• Collaborate with cross-functional teams to define and implement cloud-based solutions
• Ensure compliance with industry best practices and standards
• Monitor cloud costs and optimize resource usage
• Stay up-to-date with emerging cloud technologies and trends

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
• At least 2 years of experience in cloud administration or related roles
• Cloud Systems Operation
• Web Application Deployment and Operations
• Familiarity with the following technologies:
• Cloud: Azure and AWS (IaaS, PaaS, SaaS)
• Operating System: Linux and Windows
• Web Application Systems and Deployment: IIS, Apache, NginX, PHP, and .Net Deployment
• Cloud Related Infrastructure: Blob \ S3 Storage, Auto-Scaling templates, RDS \ SQL Azure, Content Delivery Network, DNS, Domain, Cloud\App Services and cloud security access

Communication Allowance, Health & Life Insurance & Others