Total 107 Others/Any level Information Technology job vacancies in mandaluyong city national capital region

Join Octal Philippines Inc. as a Network Engineer, where you will play a crucial role in designing, implementing, and maintaining state-of-the-art network infrastructure solutions that empower our business operations. In this dynamic position, you will leverage your technical expertise to enhance network performance, reliability, and security while collaborating with a talented team dedicated to delivering exceptional technology services.

• Graduate of BS degree, preferably in Engineering, Computer Science, Information Technology, Electrical Engineering, Electronics and Communication Engineering, or other related field

• 3-7+ years in the following:

• Network engineer / operations in a multi-site, multi-national company. o Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment.

• Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).

• Competency in at least one Technical Domain in each Product listed.

• Competency in multiple Tech Domains in at least one Product.

• Can troubleshoot across any part of the network; from end-to-end network.

• Competency in internally managed parts of the network.

• Full comprehension of the design of a given Tech Domain.

• Ability to implement and support something in given Tech Domain (if given a product, platform or solution).

• Can execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.

• Writes Project-related documentation including technical design plans, cost summaries, implementation plans, and Operations handoff documentation.

• Experience with high end Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks

• Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.

• Hands-on experience with Network segmentation and Endpoint security.

• Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)

• Knowledge of Network Access Control and Zero Trust Network models

• Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS

• High level understanding of Datacenter Virtualization and virtualized workload mobility

• Advanced knowledge of Multicast

• Knowledge of F5 Load Balancers (physical and virtual)

• An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.

• Advanced troubleshooting skills

• Cisco Certified Network Associated (CCNA) required

• Other preferences: o Public and Private cloud knowledge

a. Python / Ansible and any relevant hands-on Network automation experience

b. Project management skills

c. Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)

d. Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required

Gov't Mandatory.

Others will be discuss

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Peer review of test scripts and, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual and regression test execution as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist in other areas of the Automation project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client
• Performing requirements analysis, formulating test coverage, writing test cases, and triaging issues
• Assisting with client UAT preparations
• Learning, leveraging, and sharing new technologies and best practices with peers
• Leading quality initiatives within your team and the overall QA department 
• Maintaining automation suites for daily and pre-deploy runs 
• Communicating across distributed cross functional teams in multiple office locations

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• +3 years experience in automation work 
• Ability to understand and create test cases from specifications or verbal communication

• Solid experience testing web applications (Cross-browser, negative testing, white box, black box, regression)
• Understanding of back-end databases, PostgreSQL or ability to write and understand SQL queries
• Experience with container technologies (Docker, AWS, Github)

• QA Automation experience using GitHub as collaborative development toolkit or similar
• Experience working with SaaS applications, APIs and software integrations/automation products (Onboarding 365, Q19 or similar)
• Experience in different web programming languages (eg. Java and Javascript, CSS and HTML)
• Experience using JavaScript, Node JS, WebdriverIO, Cucumber, and Gherkin
• Confirmed experience with Automation tools (Cucumber-JVM, Cucumber-JS)
• Working experience headless browsing tools: Selenium (Webdriver)
• Working experience on Javascript automation framework (Chakram/Mocha) is a good to have

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Peer review of test scripts and, provide feedback and updates as needed
• Support automation QA testing team in the conversion of manual test cases into automated ones
• Document test findings (bugs, change requests, etc.) (requires detail orientation)
• Update test results in a test tracking tool(s)
• Provide manual and regression test execution as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Assist in other areas of the Automation project including training and analysis
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client
• Performing requirements analysis, formulating test coverage, writing test cases, and triaging issues
• Assisting with client UAT preparations
• Learning, leveraging, and sharing new technologies and best practices with peers
• Leading quality initiatives within your team and the overall QA department 
• Maintaining automation suites for daily and pre-deploy runs 
• Communicating across distributed cross functional teams in multiple office locations

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• +3 years experience in automation work 
• Ability to understand and create test cases from specifications or verbal communication

• Solid experience testing web applications (Cross-browser, negative testing, white box, black box, regression)
• Understanding of back-end databases, PostgreSQL or ability to write and understand SQL queries
• Experience with container technologies (Docker, AWS, Github)

• QA Automation experience using GitHub as collaborative development toolkit or similar
• Experience working with SaaS applications, APIs and software integrations/automation products (Onboarding 365, Q19 or similar)
• Experience in different web programming languages (eg. Java and Javascript, CSS and HTML)
• Experience using JavaScript, Node JS, WebdriverIO, Cucumber, and Gherkin
• Confirmed experience with Automation tools (Cucumber-JVM, Cucumber-JS)
• Working experience headless browsing tools: Selenium (Webdriver)
• Working experience on Javascript automation framework (Chakram/Mocha) is a good to have

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• SSS Coverage
• Pag - Ibig Coverage
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• At least 3 years of working experience in Technical Support is required
• Excellent English communication skills
• Willingness to learn about how networks and IT technology behave and operate
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As the Tech Team Captain, you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent, as well as coordinate with clients from time to time. 

You will ensure the smooth functioning of technical operations, monitor and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction. You will work with software or engineering teams.

WHY DO WE WANT YOU

We are on the lookout for impact-driven, life-long learners who are passionate in helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. 

WHAT WILL YOU DO

People Development

• Identify growth and development opportunities for team members to enable career progression and self-development
• Monitor and assess team members’ performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals
• QA Audits to ensure performance is met
• Helps in culture building particularly in embracing our Core Values and exemplifying what a Boldr leader should be

Team Management

• Monitor attendance and people concerns of all team members, coordinating closely with the HR Team for disciplinary cases

• Ensure that team members are properly trained and working consistently to meet client needs
• Ensure that the team meets company and client-specific KPI targets through product/service training
• Determining project requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Liaising with team members, management, and clients to ensure projects are completed to standard.

Internal Coordination

• Identifying risks and forming contingency plans as soon as possible.
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
• Keeping up-to-date with industry trends and developments.
• Updating work schedules and performing troubleshooting as required.
• Motivating staff and creating a space where they can ask questions and voice their concerns.
• Being transparent with the team about challenges, failures, and successes.

External Communications

• Be familiar with the client’s key contacts, unique requirements, and operating processes
• Demonstrate mastery on the company and client’s offerings (i.e. its product and services)
• Understand, investigate, and solve any complex client requests or complaints
• Identify opportunities for continuous improvement and scaling growth.
• Writing progress reports and delivering presentations to the relevant stakeholders.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Passionate about developing people and scaling teams
• Excited about learning and developing relationships with clients
• Analytical and a problem solver
• Fluent and articulate with strong writing skills and clear presentation abilities - persuasive but empathetic
• Able to multitask and prioritize
• Adaptable to change and attentive to detail
• Able to work well in a team environment
• Able to reduce frustration on heated topics by being solutions-oriented
• Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions

YOU HAVE…

• Bachelor’s degree in computer science, engineering, or a related field.
• Relevant Management certification may be required.
• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.
• Desire to teach new customers about the platform.
• Ability to answer product and technical questions.
• Comfort working independently, given time zone differences.
• Familiarity with  APIs, email infrastructure, DNS, HTML, CSS, and javascript.
• Nice to have experience with JIRA or Zendesk.
• Nice to have previous experience in a B2B technical support role at a SaaS company.
• Nice to have experience with email, push, or SMS platforms.

• Health Insurance
• Training & Development
• HMO
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client’s products and services. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• At least 3 years of working experience in Technical Support is required
• Excellent English communication skills
• Willingness to learn about how networks and IT technology behave and operate
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of characters

• Health Insurance
• Training & Development
• HMO
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a QA Analyst, you will closely work with the product and engineering teams to catch any major problems that reduce the quality of Client’s iOS application. You will be responsible for testing use cases in the iOS application and replicating and reporting bugs so that developers can implement a fix for them.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Ensure high-quality software is delivered in each release
• Continuously test key use cases across the iOS app to identify any issues
• Develop new and update existing test cases 
• Peer review of test cases, provide feedback and updates as needed
• Document test findings (bugs, change requests, etc.) (requires detailed orientation)
• Update test results in the test tracking tool, Jira
• Provide functional, accessibility, regression, API, and other testing types as needed
• Report, track, and manage any discovered defects to resolution
• Detect defects as early in the life cycle as possible
• Support other areas of the project including training and analysis of testing tools and processes
• Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved
• Coordinate with all stakeholders for proper delivery of test deliverables to the client

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in Computer Science or related fields.
• More than 2 years of experience in QA testing
• Solid experience in manual testing
• Familiarity with backend, System Testing, Migration, Database upgrades, API Testing, etc.
• Experience with test case management tools like Testrail
• Familiarity with defect tracking systems such as JIRA and Confluence
• Intermediate to advanced knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications 
• Excellent written and verbal communication skills
• Ability to understand and create test cases from specifications and requirements defined by Product Managers
• Experience in automation and any programming language is a plus!
• Ability to write and understand SQL queries is a plus!

• Health Insurance
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support

Responsibilities:

• Maintain and support the organization's network infrastructure to ensure high availability and performance.
• Configure, manage, and troubleshoot network hardware including routers, switches, firewalls, and access points.
• Monitor network performance and conduct network assessments to identify and resolve potential issues.
• Implement security measures to protect the network from unauthorized access and vulnerabilities.
• Collaborate with IT teams to design and deploy scalable network solutions.
• Document network configurations, policies, and procedures for compliance and future reference.

• The candidate should be able to manage the downtime of network servers and links.  
• Be able to manage firewall, security and adhere to BSP IT requirements.
•  Good to have a banking background.

• Will be the main point person for any client concerns in the project
• Manage the delivery / time line of the fixes.
• Maintains / Builds good relationship with client
• Pro-actively provides status report to client and to SXI management
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level
• Will establish & document the operational process for the Customer Support.

EXPERIENCE

• Candidate must possess at least a Bachelor’s degree in Computer Science

• Has project management experience minimum of 3 years

• Has application production support experience minimum of 3 years

• Exceptional analytical and problem solving skills

• Preferably trained in ITIL Service Management

• Has experience working on production support ticket tools such as Jira Service Management, Service Now, etc.

• Excellent English communication skill both in speaking and writing

• Should have experience or familiarity with deposit, loans and tellering

• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and financial losses

Join Octal Philippines Inc. as a Network Engineer where you will play a crucial role in the design, implementation, and management of our network infrastructure. In this position, you will be responsible for ensuring the reliability and efficiency of our network services, responding to incidents, and executing changes effectively for streamlined operations. You will work closely with cross-functional teams while providing innovative solutions and optimizing our network performance.

• • Graduate of BS degree, preferably in Engineering, Computer Science, Information Technology, Electrical Engineering, Electronics and Communication Engineering, or other related field
• • 3-7+ years in the following:
• • Network engineer / operations in a multi-site, multi-national company. o Building and supporting LANs, MANs, WANs, VPNs, and remote access solutions in a variety of topologies in a multi-vendor environment.
• • Competency in at least three Products (WAN, LAN, WLAN/Wireless, Data Center, Security, Voice).
• • Competency in at least one Technical Domain in each Product listed.
• • Competency in multiple Tech Domains in at least one Product.
• • Can troubleshoot across any part of the network; from end-to-end network.
• • Competency in internally managed parts of the network.
• • Full comprehension of the design of a given Tech Domain.
• • Ability to implement and support something in given Tech Domain (if given a product, platform or solution).
• • Can execute simple to moderately complex changes as explicitly directed by Project Engineer or Architect.
• • Writes Project-related documentation including technical design plans, cost summaries, implementation plans, and Operations handoff documentation.
• • Experience with high end Layer2 and Layer3 Switching platforms such as Cisco Nexus, Catalyst and Arista Networks
• • Hands-on experience with Cisco IOS, NX-OS, IOS-XE, IOS-XR routers.
• • Hands-on experience with Network segmentation and Endpoint security.
• • Next-Generation Firewalls (NGFW) preferred (eg Fortinet, etc)
• • Knowledge of Network Access Control and Zero Trust Network models
• • Deep Understanding of various network protocols such as OSPF, BGP, MP-BGP, VRFs, MPLS, EVPN/VxLAN, QoS
• • High level understanding of Datacenter Virtualization and virtualized workload mobility
• • Advanced knowledge of Multicast
• • Knowledge of F5 Load Balancers (physical and virtual)
• • An understanding of Network monitoring, analysis, and management with tools such as DNA Center/Assurance/Spaces, Cisco Prime, Solarwinds, Arista Cloudvision, and/or other Network monitoring tools.
• • Advanced troubleshooting skills
• • Cisco Certified Network Associated (CCNA) required
• • Other preferences: o Public and Private cloud knowledge
• a. Python / Ansible and any relevant hands-on Network automation experience
• b. Project management skills
• c. Cisco Certified Network Professional (CCNP) and/or Internetwork Expert (CCIE)
• d. Media/Entertainment/Video Distribution/Broadcast/Finance/Banking industry experience, but not required

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

TECHNICAL WEB PROJECT MANAGER

Job Title: Technical Web Project Manager

Job Category: Full-Time (40 hours per week)

Job Location: 100% work-from-home

Job Schedule: Mondays through Fridays, 9:00 AM - 6:00 PM Pacific Time

About Us:

At C9 Staff, we’re passionate about connecting exceptional Filipino professionals with stable, global clients who truly value long-term relationships. As a freelancer in the Philippines, we understand your need for stability. That’s why we focus exclusively on long-term clients who value enduring partnerships. This approach ensures you have consistent opportunities to work on innovative projects with dynamic teams, providing the security and growth potential you seek.

• 100% Work from Home

Octal Philippines Inc. is looking for a Senior Software Engineer to join our dynamic and innovative engineering team. In this role, you will be responsible for designing, developing, and maintaining high-quality software solutions that meet our clients’ needs. You will collaborate with cross-functional teams to deliver impactful products and contribute to the overall architecture and technical direction of our projects.

• 5+ years of technical leadership experience, with a proven track record of leading successful engineering teams.
• Proficiency in Python and strong experience with Golang. Deep understanding of building and maintaining integrations.
• Stellar communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Experience in hiring, coaching, and mentoring engineers, with a passion for helping others grow and succeed.
• Strong proficiency in AWS, with experience designing and maintaining cloud infrastructure.
• Ability to interface effectively with cross-functional teams, fostering a collaborative and aligned engineering culture.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are seeking a skilled Database Administrator (DBA) to join our team. As a DBA, you will be responsible for managing and maintaining databases to ensure their availability, performance, and security. You will work with other IT teams to ensure that the organization’s data is properly organized, protected, and accessible. Your expertise will help optimize database performance, support data-related applications, and ensure smooth database operations across the company.

Key Responsibilities:

Database Management and Maintenance

• Install, configure, and maintain databases (e.g., SQL Server, Oracle, MySQL, PostgreSQL, or other RDBMS).
• Perform routine database backups, restorations, and disaster recovery procedures to ensure data integrity.
• Monitor database performance, implementing optimization techniques to ensure high availability and fast response times.
• Perform database maintenance tasks, including index optimization, query tuning, and data cleanup.
• Troubleshoot and resolve database-related issues, ensuring minimal downtime and service disruptions.

Database Security and Access Control

• Manage database security by controlling user access and implementing role-based access control (RBAC).
• Regularly audit database systems to detect and mitigate security vulnerabilities and ensure compliance with data protection standards.
• Implement encryption, masking, and other security techniques to safeguard sensitive information stored in databases.
• Ensure compliance with industry standards and regulatory requirements (e.g., GDPR, HIPAA, etc.) related to database management.

Performance Tuning and Optimization

• Monitor database performance using performance monitoring tools and logs.
• Analyze and optimize queries, stored procedures, and database configurations to improve performance.
• Work with developers to identify and resolve performance bottlenecks, ensuring efficient use of database resources.
• Plan and execute database optimization strategies to improve scalability and resource utilization.

Database Backup and Recovery

• Develop and implement robust backup and recovery strategies to ensure business continuity and data protection.
• Regularly test backup and recovery procedures to ensure they are effective and reliable.
• Manage and monitor backup schedules, ensuring that all critical data is backed up and securely stored.
• Work with disaster recovery teams to ensure that data recovery processes are in place and ready for use in case of system failure.

Database Upgrades and Patches

• Plan and implement database upgrades, patches, and updates in a timely and efficient manner.
• Test and verify the impact of database updates and ensure that they do not disrupt existing operations.
• Collaborate with the development and operations teams to ensure that database environments are up-to-date and fully supported.

Troubleshooting and Support

• Provide ongoing support for database-related issues, troubleshooting and resolving complex problems.
• Respond to and resolve database incidents and service requests from internal teams.
• Work closely with other IT teams, such as developers and system administrators, to troubleshoot cross-system issues.
• Provide technical support during application deployments and database migrations.

Documentation and Reporting

• Maintain comprehensive documentation for database configurations, procedures, and architecture.
• Document database changes, updates, and incident resolutions for internal knowledge sharing.
• Generate regular reports on database health, performance, and security audits for management and compliance purposes.

Collaboration and Continuous Improvement

• Collaborate with application developers, system administrators, and network engineers to integrate databases with other IT systems.
• Contribute to the continuous improvement of database management processes, tools, and technologies.
• Stay up-to-date with the latest database technologies and industry trends, bringing new solutions to improve database performance and management.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, Database Management, or a related field.
• Experience:
• 3-5 years of experience as a Database Administrator, managing and maintaining large-scale databases.
• Strong experience with popular relational databases such as SQL Server, Oracle, MySQL, or PostgreSQL.
• Experience with cloud-based databases (e.g., AWS RDS, Azure SQL, Google Cloud SQL) is a plus.
• Familiarity with database replication, clustering, and high-availability technologies.
• Proven experience with database backup, recovery, and disaster recovery procedures.
• Technical Skills:
• In-depth knowledge of SQL, T-SQL, PL/SQL, and other database query languages.
• Familiarity with database management tools, monitoring systems, and performance tuning techniques.
• Experience with database security, access control, and encryption techniques.
• Understanding of indexing, query optimization, and caching techniques to improve database performance.
• Experience with data migration, data warehousing, and ETL processes.
• Knowledge of database monitoring tools (e.g., SolarWinds, Redgate, or similar).
• Familiarity with scripting languages (e.g., PowerShell, Python) for automation tasks is a plus.
• Soft Skills:
• Strong problem-solving skills and the ability to troubleshoot complex database issues.
• Excellent communication skills to work effectively with both technical and non-technical teams.
• Ability to manage time efficiently and prioritize multiple tasks in a fast-paced environment.
• Attention to detail and a strong commitment to data integrity and security.
• Ability to work independently and as part of a collaborative team.
• Certifications (preferred):
• Microsoft Certified Database Administrator (MCDBA), Oracle Certified Professional (OCP), or similar certifications.
• AWS Certified Database – Specialty or Google Cloud Professional Database Engineer is a plus.
• ITIL Foundation certification is beneficial.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 20

About the Role:

We are looking for an experienced System Administrator to join our IT team. As a System Administrator, you will be responsible for maintaining and supporting our organization's IT infrastructure, including servers, operating systems, storage systems, and network components. You will ensure the availability, performance, and security of all systems, performing regular system maintenance, troubleshooting issues, and supporting infrastructure projects. You will also work closely with other IT teams to implement new systems and ensure their proper integration into the environment.

Key Responsibilities:

System Installation and Configuration

• Install, configure, and maintain servers (physical and virtual) across different operating systems (e.g., Windows, Linux, UNIX).
• Manage server environments, including provisioning, patching, and lifecycle management.
• Ensure the proper installation and configuration of operating systems, database systems, applications, and security tools.

System Maintenance and Monitoring

• Regularly monitor system performance, availability, and security across various platforms.
• Perform scheduled maintenance tasks, such as updates, patches, and system backups.
• Monitor server health, system logs, and performance metrics to identify potential issues.
• Implement system monitoring tools to proactively detect and resolve system-related issues.

Troubleshooting and Issue Resolution

• Investigate, diagnose, and resolve system issues, including hardware, software, and network-related problems.
• Provide technical support to internal teams and end-users for system-related issues.
• Troubleshoot and resolve system errors, performance degradation, and system outages, minimizing downtime.
• Perform root cause analysis of recurring system issues and take steps to prevent future occurrences.

System Security Management

• Implement and maintain security measures to protect systems and data, including access control, encryption, and security protocols.
• Regularly perform security audits and system vulnerability assessments.
• Apply security patches and updates to operating systems, software, and infrastructure components.
• Configure firewalls, antivirus tools, and intrusion detection systems to safeguard the organization’s IT environment.
• Manage user access controls and permissions to ensure the integrity and confidentiality of critical systems.

Backup and Disaster Recovery

• Manage backup systems to ensure that critical data and system configurations are securely backed up.
• Perform regular system data recovery tests and disaster recovery drills.
• Create and maintain disaster recovery plans for systems and infrastructure to ensure business continuity in case of failure.
• Develop and implement strategies for data retention and backup management, ensuring compliance with organizational policies.

Documentation and Reporting

• Maintain comprehensive system documentation, including configurations, troubleshooting procedures, and backup schedules.
• Create detailed reports on system performance, security incidents, and system uptime.
• Document system changes, updates, and maintenance activities, ensuring that records are up-to-date and accurate.
• Prepare reports and presentations for senior management and stakeholders regarding system health and improvements.

System Optimization

• Perform system tuning and optimization to enhance the performance and reliability of systems.
• Recommend and implement new technologies, tools, or best practices to improve system efficiency.
• Analyze system logs, data usage, and performance metrics to optimize system resources.
• Review and manage storage capacity, ensuring that resources are appropriately allocated and utilized.

Collaboration and Support

• Work closely with network, storage, and database teams to ensure the seamless integration and operation of systems across the organization.
• Collaborate with other IT departments and project teams to implement new systems, upgrades, and integrations.
• Provide technical support and assistance to other departments on system-related matters.
• Assist in system deployment and configuration for new projects and initiatives.

Continuous Improvement

• Stay updated with the latest trends and developments in system administration, technology, and best practices.
• Participate in training sessions and technical certifications to enhance knowledge and skills.
• Proactively suggest improvements to the system architecture and processes to improve efficiency, security, and scalability.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in system administration or IT infrastructure support.
• Proven experience managing both physical and virtualized environments (VMware, Hyper-V, etc.).
• Strong knowledge of server hardware, operating systems, and networking protocols.
• Experience with system monitoring tools (e.g., Nagios, Zabbix, or SolarWinds).
• Familiarity with cloud platforms and virtualization technologies.
• Knowledge of storage systems, backups, and disaster recovery procedures.
• Technical Skills:
• Proficiency with operating systems (Linux, Windows Server, UNIX).
• Experience with Active Directory, DNS, DHCP, and other directory services.
• Knowledge of system automation tools (e.g., Ansible, Puppet, or Chef).
• Experience with server security tools and firewall management.
• Familiarity with network protocols (e.g., TCP/IP, SNMP, FTP, HTTP/HTTPS).
• Experience with virtualization platforms (VMware, Hyper-V, etc.).
• Experience with scripting (e.g., Bash, PowerShell, Python).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to prioritize tasks and handle multiple projects in a fast-paced environment.
• Attention to detail and thorough documentation practices.
• Ability to work independently as well as in a team.
• Strong organizational and time-management skills.
• Certifications (preferred):
• Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA).
• CompTIA Network+ or Security+.
• Linux Professional Institute Certification (LPIC-1/2).
• VMware Certified Professional (VCP).
• ITIL Foundation or similar IT management certifications.

Primary Responsibilities:

• Semi-front-end group, composed of technical skilled people, attending on-line and off-line transfers from Level 1 Support
• Provide remote support for incidents and requests in support of the distributed end user devices (desktops, laptops, mobiles, and laboratory equipment)
• Able to spend more time than Level 1, and use additional support tools (e.g. Active Directory Admin Tools, Exchange Admin Center) or have administrator access privileges and apply specific technical knowledge to increase resolution rate (depending on which areas and capabilities granted)
• With remote administration access to end user workstation granted.

• Core Incident, Major Incident, Service Request, Problem Management and Knowledge practices involved.

Specific Responsibilities:

• Software Maintenance and Support. Remote support of SGS standard software for end users and devices, including installation, testing and maintenance.
  • Provide remote support (taking remote control of end user device when possible) for incidents and/or requests that cannot be resolved by Level 1
  • Provide operations and technical support for new software that is deployed throughout automated software distribution tool (subject to change management procedures)
  • In the event Software must be replaced to conduct a repair, restore the end user environment to the previous state including configuration and data
  • Support for installation of different Add Ins and upgradation of SGS standard software packages
• Remote IMACs (Installs, Moves, Adds & Changes). Installation of / or modifications to software included in SGS end user desktop/laptop Base Image and standard SGS software for end users and devices.
  • Provide remote support (taking remote control of end user device when possible) for IMACs requests that cannot be resolved by Level 1
  • Uninstall and reinstall any existing software or other related services as necessary to execute the IMAC
  • Install Software including new Software or upgrades using software distribution tools
  • Set-up security settings, file access and other administrative procedures required for the IMAC
  • Update the Asset Inventory within CMDB when Hardware or Software changes are implemented (when necessary)
• Device Configuration Support. Remote support of SGS standard device configurations for end users and devices, including the OS, user profiles/settings, printer and scanner drivers, and laboratory equipment
• Resolve Desktop related Security Incident. Identify and remove security threats from end user devices including providing remote support for virus and malware incidents and security alerts generated from Security Event and Incident Management (SEIM) tools that cannot be resolved by Level 1
• Device Performance Improvements. Remote troubleshooting and improvements in end user devices performance

• Provide specialized functional support at application level for Global Business Applications addressing on-line and off-line incidents and requests from Level 1
• Participate on-line in incident resolution and diagnosis of incidents and, if necessary, collaborate with Business Applications owners and Application Support Teams.
• Responsible for maintaining and increasing the resolution capability of Application Support tickets by Level 1
• Ensure knowledge and specialization are effectively transferred to Level 1 (e.g., periodic knowledge transfer sessions, ticket solutions, KDB documentations, …)
• Act as interface with Business Application owners to maintain and increase the resolution capability. Manage periodic meetings with Business Application Owners for reviewing documentation, follow-up application changes and releases, outages, known errors and solutions of escalated tickets
• ITSM tool KDB, self-service solutions and FAQs for Business Applications in-scope updating
• Execute ongoing effort to improve first level resolution by analyzing improvement areas and proposing improvement actions to Level 1

• Provide extended tasks and administration activities (operation, support and maintenance) related to second level incident resolution covering functional and technical incidents escalated from Level 1:
  • Active Directory (AD) User and Group Management
  • Email Recipient and Distribution Group Management
  • Shared Mailbox Management
  • SharePoint Permission Management 
  • Multi Factor Authentication (MFA) Reset request fulfillment.
  • Microsoft Bitlocker Administration and Monitoring
  • Account and Permission Management for Local Business Applications

• Complies with relevant Management Systems
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to react to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations.

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

• Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

• Coordinate internal resources to accomplish client’s and Visa’s objectives

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

• Build and enhance positive working relationships with key clients and internal stakeholders

• Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for CMS product suite

• Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

• Negotiate and manage expectations of clients and internal stake holders

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What an Analyst in Loyalty Technical Solutions does at Visa:

As an Analyst, you will be a member of a team of highly motivated experts who specialize in Visa’s loyalty systems and solutions. You will leverage our capability to deliver strategic and innovative solutions for new campaign offerings and provide superior post-launch account management activities for our AP clients.

In this role, you are expected to:

• Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs 
• Communicate and engage with diverse functional stakeholders throughout service delivery
• Embrace and implement new methodologies on an ongoing basis as the business scales within the organization
• Influence decision makers at staff, senior & executive management levels within Client & Visa organizations through a combination of negotiation & consultative output
• Use technical expertise blended with business acumen to solve complex problems
• Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions

Why this is important to Visa:

As an Analyst, you play a pivotal role in ensuring that you and your team are fully capable and confident of implementing campaigns that are completed timely, cost effectively, accurately and reliably.

This role provides you an excellent opportunity to deepen client partnerships by driving value to our clients, and delivering and optimizing services that will help grow their business.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

• Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

• Coordinate internal resources to accomplish client’s and Visa’s objectives

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

• Build and enhance positive working relationships with key clients and internal stakeholders

• Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for CMS product suite

• Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

• Negotiate and manage expectations of clients and internal stake holders

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Title: iOS Architect (Swift UI, IOS)

Location: Remote(Candidates needs to travel Twice in a Month to Client Location New York. Client will bear the expenses for the Travel)

Experience: 16+ Years

NOTE: 

1. Candidate should have experience with stock market application client

2. Do not apply if you don't have experience with stock market application client

• Establish Effective iOS Engineering Practices and Patterns:
• SwiftUI
• Combine
• Test Driven Development
• iOS application continuous integration and delivery toolchains
• Guide “appropriate” refactorings
• Enterprise Architecture
• Understand how the app operates in an enterprise ecosystem.
• Effective at partitioning work between the native app and back-end services.
• Can coordinate and negotiate features and capabilities with back-end service teams
• Leadership and Communication
• Can effectively articulate engineering trade-offs with design and product staff.
• Can collaborate with stakeholders to define business problems and design solutions.
• Can work effectively and inclusively with diverse teams from international backgrounds.
• Can assess existing codebases and team structures to identify and prioritize improvement opportunities
• Can mentor and train developers in test-driven development, incremental development, and other practices.
• Articulate the position and progress of the team to UST and Client leadership
• Ensure that team deliverable and communication artifacts are maintained and current.

• Effective iOS development
• Write clear, readable, tested code and tests delivering prioritized features.
• Practice test driven development and incremental delivery
• Justify and defend coding and architecture decisions.
• Deliver appropriate quality and scope to satisfy business requirements.
• Enterprise Architecture
• Understand how to be an effective team player in an enterprise ecosystem
• Articulate and defend team decisions to outside teams and stakeholders.
• Leadership and Communication
• Help establish a productive and effective engineering process, culture and team.
• Give helpful feedback to peers on how to improve team code quality and working practices.
• Collaborate with design and product staff to profitably solve business problems.
• Support the “anchor” in communications up and out as needed

Thanks &

Shankar,  US IT Recruiter

ChabezTech LLC |

4 Lemoyne Dr #102, Lemoyne, PA 17043, USA

Email:  shankar@chabeztech(Dot)com | www.chabeztech.com

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment.

A successful Technical Support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, Team needs and delivers the highest level of client satisfaction.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Maximizes computer systems capabilities by studying technical applications and making recommendations.
• Tests compatibility of new programs with existing ones.
• Gathers data to identify and evaluate technical purchasing options.
• Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
• Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Maintains system capability by testing computer components.
• Carries out software, network, and database performance tuning.
• Documents hardware and software updates.
• Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Prepares reference material for users by drafting operation instructions

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

• 2 years of technical support experience: Preferably supporting customers via email and chat.
• Experience in providing technical support: installing and uninstalling apps from phones and computers.
• General knowledge of how web-based and mobile apps work.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
•  Ability to thrive in a dynamic and evolving environment – must be adaptable.
• Metrics-driven and proven ability to handle a high volume of customer interactions. 
• Strong conflict resolution skills and even temperament in challenging situations.
• Native or near-native written and spoken English.
• Ability to properly understand and convey tone via written communications.
•  Creative problem-solving skills.
• Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
• Loads of empathy – you genuinely care!
• Proactive attitude and ability to work with limited supervision.

Plus Requirements

• Support the team by executing initiatives and collaborating on projects.
• Take initiative and identify areas of opportunity that you can contribute to help the team as it grows.
•  Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life.
• Flexible work schedule.
• Passion for Customer Experience.
• A proven ability to work remotely as part of a team but also with little direction is highly desired. 

• Private Health Insurance
• Paid Time Off
• Training & Development
• Mental Health Program
• Philhealth Coverage

Advanced Technical Support

The ideal candidate for this role will gain an advanced understanding of troubleshooting technologies both unique to Godaddy and also standard to the email world. You will have the opportunity to work with senior individuals in these role and gather the understanding and skills to troubleshoot and maintain multiple environments as well as incident management on a single and multiple customer-facing level.

Responsibilities

• Provide advanced support via chat, and accompanying support via phone when necessary.
• Provide technical/product support for related departments including Fraud, OCEO, Domain Services, Development groups, and Product Managers
• Handle escalated incidents through JSD/JIRA
• Test and assist in the resolution of system and process issues within the call center environment.
• Test and assist in providing a conduit of communication between the call center and the development teams.
• Assist management in developing approaches to address system and service challenges and opportunities.
• Candidate must possess especially strong knowledge and be versed in the Help Articles, Sharepoint, Confluence, and General GoDaddy Product Knowledge.
• Admin tasks, data analysis, updating KEDB/Jira, and sending updates to C3 guides.

Email Advanced Technical Support

The Email Advanced Technical Support Team is committed to providing our internal and external customers with World Class Customer Service.  They pride themselves on:

• High quality support to ensure that the Customer Care team members can learn and troubleshoot GoDaddy products as effectively as possible.
• Promoting first contact resolution and customer retention.
• Being the primary technical resource for call center operations.
• Ensuring that issues are identified with urgency and are managed until resolution.

Responsibilities

• Provide immediate Advanced Support via chat, and accompanying support via alternative contact methods (Slack/Skype/email/phone) when necessary
• Provide technical/product support for related departments including: Fraud, OCEO, Domain Services, Development groups and server administrators
• Handle escalated incidents through Jira Service Desk and IRIS
• Identify and assist in the resolution of system and process issues within the call center environment
• Assist in providing a conduit of communication between the call center and the development teams
• Assist management in developing approaches to address system and service challenges and opportunities
• Be well versed in Help2.0, Confluence, ATS Wiki, Care tools, and ATS Tools.

The Technical Account Manager I (TAM-I) is an integral part of the Registry Customer Support Team. This position takes ownership and works alongside the technical and operational organizations to optimize Customer Experience, System Quality, and Operational Efficiency.

Responsibilities include handling all support cases and inquiries, including supporting customers who use Registry products and tools along with monitoring and troubleshooting the Registry platform, product set, and customer integrations to the product suite.

The expectation for this position is to be able to solve a high percentage of customer inquiries via Web, Email, and Phone connected to a Support Ticketing System, and work directly with the external Customers and internal Team Members to identify and resolve customer issues.

The Customer Support team works on a 365x24x7 roster. This position may be required to work weekends and evenings.

Essential Duties and Primary Accountabilities

• Fields help desk calls, chat, email, and/or other communication from users with inquiries regarding Registry systems, products, policy compliance, and similar concerns.
• Maintain customer tickets with current information and provide draft updates for support documentation if requested.
• Assist customers with the use of the Registry product suite. Collect, analyze, investigate, and resolve customer-facing issues based on the facts presented by the customer and knowledge of the product line. Applies knowledge of Registry systems and products to solve problems.
• Consult with users to determine steps and procedures taken to identify and resolve the problem.
• Be an integral part of a team environment and act as a central subject matter expert for appointed issues and customer inquiries.
  • Collaborates with other staff to research and resolve customer-facing issues. 
• Collaborates with product managers and engineering team(s) to explain errors and/or recommend modifications in customer systems.
• Strong organizational skills
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
• Maintain Email, Phone, and Ticket response times in accordance with SLAs.
  • Provides timely escalation of issues within the organization as necessary
• Performs other related duties as assigned.
• Maintains and seeks knowledge of Registry technology innovations and trends.
• Available for multiple schedules for 24x7x365 support hours.